Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  
• 

  Hibu Inc

  9200 Worthington Rd Ste 210 Westerville, OH 43082

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were in contract with hibu to provide advertising services. In january we called to cancel the contract and even offered to forfeit for remainder of the contract. They refused and ask to contact in September. We called them in November. They did tell us that now we are on monthly renewal and asked us to call another client department to cancel. They put us on hold for 5 minutes and then said that the client department is busy and I should call again at 7am in the morning when they are not busy. They gave another number. I told them all these are delay tactics that sound illegal. They are rude, use car salesman like tactics .

  

  Business Response

  Date: 11/19/2025

  At Hibu, we take every concern seriously, and we appreciated the chance to respond to your issue. We strive to turn every complaint into a 5-star Hibu review.  We have attempted to contact you in hopes of discussing your account further but have been unable to reach you.  You have been a loyal client for over 10 months, which we value. We understand you want to cancel.  Per the terms and conditions of the contract that you authorized on 01/28/25,cancellation requests must be made by calling Client Success at ************.
  

• Initial Complaint

  Date:10/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **COMPLAINT AGAINST HIBU INC. ACCOUNT #********** BREACH OF CONTRACT, *Dates of Transaction:** May 1, 2025 Present **Desired Resolution:** Full refund of $4,400 + immediate contract cancellation (Dec 31, 2025) + full website release (files, DNS, AWS backup)---**SUMMARY OF COMPLAINT:**I signed a 6-month digital marketing contract (SOW, attached) with Hibu on 5/1/2025 for $1,100/month (Smart Online Presence + add-ons). **Sales agent ***** set the budget** during consultation. Hibu promised:- Obtain more Customers (SOW p.1)- Multi-Channel Lead Tracking (phone/text leads)- Fully functional, SEO-optimized website with ongoing edits via Site Comments - Transparent Performance Dashboard **HIBU FAILED IN EVERY COMMITMENT:**1. **WORTHLESS LEADS** - 4 months active ? **12 calls total** - 8 spam - 2 old clients - 2 new ? **$0 revenue** - SOW promises value of your program this is **zero value** - Even after 9/24/25 reinstatement, **3 calls/month avg.** = **non-performance**2. **UNFIXED WEBSITE (**************************)** - Typos: revie w instead of review (testimonials section) - Empty gallery, no reviews, spammy layout (phone # repeated 12x) - **Emailed ******* ******* 10/7 & 10/27** **NO RESPONSE** - SOW requires: Site Comments tool, ongoing edits, proper on-page SEO **ALL BREACHED**3. **NO SUPPORT / BAD FAITH** - Hibus 10/29 email (attached) blames me for: - Low $500 budget ? ******* set it; no minimum disclosed** - ************* ? **My business is in *******, **** - Need JPEGs ? My emails were about **website**, not Display - **Refuses cancellation in writing** demands verbal call *************) - Claims pauses extend term **NO SUCH CLAUSE IN SOW**4. **REFUSED REFUND** - Paid $4,400 ? Hibu says no adjustment - I own **************** (SOW p.2) they **refuse to release files or restore original site**---

  

  Business Response

  Date: 11/10/2025

  At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. We strive to turn every complaint into a 5-star Hibu review. We understand that you were concerned about the quality of your leads. When we first partnered with you, you were given a Statement of Work that stated the Search would have a Click Thru Rate greater than 1% and Cost Per Click at about $13.67. We exceeded that with a CTR of 9.37% and a CPC of $2.32. The Display was to have ****** to ****** impressions with 80 to 150 clicks per month. The Display had an average of ****** impressions and 153 clicks per month. Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract. A request to cancel can be made after the 12/3/25 invoice is paid by reaching out to our Client Success team at ************.

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24082054
  
  I am rejecting this response because: This does not address  the broken link on my page since inception a 404 and also a 403 forbidden route which caused local searches to not show. You can have all the data on your page but the facts are since June till now there are 12 calls 9 spam, 2 former clients and 1 new call. For ******* a month. I used just $365.00 on yelp and have 8-10 calls a month in my local area. You broke your Sow with a broken website. I'm a Plumbing contractor not a advertising company that is why I hired your company. I guess the only benefit is its a Tax write off. 

  Breach of SOW Proper on-page SEO for all pages + turn visitors into customers (SOW page ********** Services page = 404 error (main service page is dead) Obtain more Customers ? Got 12 spam calls, $0 revenue 2. Ongoing edits ? Ignored my emails for 4 months 3. Proper SEO ? Main service page is 404 error 4. Consistent info ? Contact page missing address & map 5. Display reviews ? Homepage still blank

  Just the reviews from the BBB should tell people to run. Emails lying about terminating my contract because I paused my adds no were in the SOW does it state that and or if late payments. (I will make them wait since they do not generate any money to even pay for there services). Saying I need to raise my advertising from what I started to to 3 times the amount wow last I looked I was not a NON-*************** Plus the email was for rising a budget in ************* when I'm in ************* lol. These people will lie. Record all calls because if you have a issue they will not put it in a email but call and tell you so you can't have any proof.

   

  
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 11/19/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the broken link on your Hibu website. We were able to find the error and determine the origin of it. We understand you were also concerned over cancellation of your account; we were able to cancel the eligible product and went over next steps in regard to the noneligible products. We are happy that we were able to reach a mutual agreement on this matter and are glad you were satisfied with this resolution. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 11/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:10/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services promised were not met. Charge for a website that was not fuctional.

  

  Business Response

  Date: 10/31/2025

  At Hibu, we take every concern seriously, and we want to thank you for speaking with us regarding your concerns.  On 08/29/24, when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations.  The Display ads averaged ****** impressions and 322+ Clicks per month; the expected results were ****** impressions and 100 Clicks.  The Social ads with the reach objective averaged ******+ impressions per month; the expected results were ****** impressions.  Your Search ads had an average cost per click of $6.90; the expected cost per click was $14.29.  We did not receive a response to our request for the username and password to your domain, which caused the interruption of service on your website. As a result, your ads were redirected to your ******** page.  Based on that information, we have found all your concerns to be in order.  We have sent you an email with direct contact details should you require further assistance.We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a HIBU ***resentative to do my online marketing with them with the goal of getting new customers into my practice. I noticed right away a huge number of "leads" or "clicks" to my website as a result of some ****** ads and other online ads they were running. Every one of the "leads" were sales calls from other companies wanting to sell me something. I complained to HIBU and their **** stated that he had a hard time believing that out of that many contacts, there were no customers asking to come to my office. I told him that if this continued, I would not be able to continue. He stated that according to my agreement that they were performing the "the work" they agreed to provide and that new customers were not the agreed result. He also stated I would not be able to get out of my agreement. This lead generation continued as before. I continued to complain. HIBU even changed the phone number to my office to see if that was the problem. It was not. I then was contacted by the supervisor for HIBU and was told that the phone number would be changed again. After that, I barely got any "leads" and they were the same - spam calls. Eventually, I looked HIBU up online and found that they had hundreds of complaints and a class action suit which they settled that consisted of customers like me that had the same treatment and results - lots of "clicks" no new customers. The latest *** from **********************, when I spoke to her, said that it was too bad it had gone this way and to make sure I sent a statement of cancellation with my last bill to avoid HIBU continuing to bill me. This has got to be the worst company I have ever used. I got more leads from ****** when customers simply looked for Chiropractors in the area. I believe HIBU should refund me in full. Their company is dishonest and does not deliver on what is spoken in the initial signing up with them.

  

  Business Response

  Date: 10/20/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the quality of your leads. When we first partnered with you, we provided a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% with a Cost Per Click of $6.45. We exceeded that with a CTR of 2.76% and CPC of $3.22. Your Display ads were to have ***** to ****** impressions with ****** clicks per month. The Display had ***** impressions with 561 clicks per month. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 10/20/2025

   
  Complaint: 24009677
  
  I am rejecting this response because: ************ is a spinoff of the old yellowbook advertising group that was notorious for bad business practices - too bad HIBU is the same. The statement of work that they speak of as their main contractual statement has no basis in reality. When Speaking to their sales people, the talk is about getting new customers into my office and that is what I agreed to. The result of what they call clicks is nothing more than spam calls replying to their method of advertising. I had no idea this would go the way it did and all potential customers should beware of this "statement of work" concept. It allows Hibu to do what they do, and very badly, with no responsibility on their part to help  you business succeed. Just look at all the bad reviews, the class action against them - it is obvious that they are a bad company for advertising, especially the smaller businesses.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 10/21/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the quality of your leads. When we first partnered with you, we provided a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% with a Cost Per Click of $6.45. We exceeded that with a CTR of 2.76% and CPC of $3.22. Your Display ads were to have ***** to ****** impressions with ****** clicks per month. The Display had ***** impressions with 561 clicks per month. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 7, 2025 I am submitting this formal complaint against Hibu, ***** a digital marketing provider, for breach of service, non-performance, and refusal to cancel my contract despite repeated and documented technical failures on their end.I entered into a marketing agreement with Hibu on June 19, 2025, for digital marketing services intended to generate phone calls and online leads for my business, Mirror Imagaz Detailing in *******, *******. From the beginning, there have been ongoing issues with their phone tracking and routing system which is designed to forward calls from their advertisements to my business line.Beginning in August 2025, numerous legitimate customers attempting to contact my business were automatically hung up on by Hibus system before I ever received the call. These failures were verified directly with the affected customers. Below are examples of the documented incidents:9/29 **** Patcher Call disconnected immediately 9/9 ****** ****** Call dropped before reaching business 8/18 ***** ***** Hung up upon connection 8/6 ******* ***** Hung up mid-dial 8/5 *********** ****** Hung up immediately after pickup These are not isolated occurrences. Every one of these customers was routed through *********************** tracking number, and all experienced immediate disconnection. My phone provider has confirmed that my business line and system function perfectly the problem lies entirely within Hibus system.Despite these repeated failures, Hibu has refused to release me from my contract, insisting they are meeting campaign expectations even though their service actively prevents customers from reaching my business. Their Regional Vice President, ******* ******, acknowledged that Hibu is aware of the dropped calls and is only exploring a credit, yet still refuses to cancel the agreement.This ongoing issue has caused measurable loss of revenue, loss of customer trust, and reputational damage to my business.

  

  Business Response

  Date: 10/20/2025

  At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review.  We are happy that we were able to reach a mutual agreement on this matter. All the tracking numbers were removed from your account. In the interest of client relations, we processed an adjustment to your bill. We are looking forward to our continued business relationship with you.

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 23985390
  
  I am rejecting this response because:

  I formally reject your recent attempt to resolve the issues regarding my digital marketing contract. Your proposed resolution fails to address the core problems that have persisted since the campaign began and does not provide any meaningful remedy for the lack of performance I have experienced.

  Despite multiple conversations and documentation of ongoing issues including dropped calls, disconnected leads, and an overall lack of results your team has continued to assert that the campaign is performing within expectations. This claim is not supported by the actual business outcomes. My company has seen little to no increase in qualified leads, while I continue to be billed for a service that has failed to deliver the agreed-upon results.

  Additionally, your refusal to release me from the contract despite these continued failures and communication breakdowns further demonstrates an unwillingness to take accountability for the poor performance of your platform. Offering minor adjustments or credits does not resolve the fundamental issue: the services rendered have not met reasonable performance standards or the representations made at the time of sale.

  For these reasons, I am rejecting your proposed resolution. I expect a full termination of my contract without penalty and a refund or credit for the months in which service was clearly defective and non-performance.

  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/24/2025

  Rebuttal stands as originally issued with the below response to the BBB.
  
  At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review.  We are happy that we were able to reach a mutual agreement on this matter. All the tracking numbers were removed from your account. In the interest of client relations, we processed an adjustment to your bill. We are looking forward to our continued business relationship with you.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Hibu in 2018. I have requested my contract multiple times and asked for a breakdown of services provided. Hibu has not provided a contract or updated signed agreement of services. I was told today that they archive contracts after 6 years and they have been looking for it with no luck.

  

  Business Response

  Date: 10/13/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about receiving a copy of your contract.  We emailed a copy of the contract to you on 10/3/25. We understand you were also concerned over notification about the price increases; we have requested copies of the emails for you. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23965216
  
  I am rejecting this response because:
  Hibu did find my contract and my terms of service since I signed up for Hibu in 2018 are the legacy legal terms. Price went up and my services were combined into 1 in 2021. Hibu can not provide me with communication to show I was informed. Bundled into 1 service, which were individually priced before 2021 are services no longer provided by Hibu. Including website assist, scheduling, calls, and appointments. Hibu discontinued those services but bundled them into the 1 so that the payments for those services would be included. In the terms of agreement it says that any service discontinued bu Hibu would stop being billed and even prorated from when that service ended. My terms of service do not include any wording about agreement to any price increases and says I would be able to cancel any individual service after the minimum term. Which I have tried to do bit been denied because it was bundled into 1. 

  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 11/24/2025

  At Hibu, we take every concern seriously and we appreciated the chance to respond to your issues. You have been a loyal client for over 7 years, which we value. We understand you were concerned over a discontinuation of services; your Pro Website was a package that included *********************************** Video, Appts/Call-Request/Sched, and DIY Shopping Cart.These services were not discontinued and cannot be canceled separately from the Pro Website package. We understand that you were also concerned about price increases for your website. We sent emails in 2021 to advise of the price increases and changes made to the invoice format. Unfortunately, copies of the 2021 emails are no longer available. We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction have been on going on an account that was closed according to HIBU on ***** 1st 2025 HIBU says the account was not actually closed because I did not talk to the right person, however they have in their records that I called to close the account on ***** 1st, they just did not actually close it. When I call the number to close the account you are put on hold for an extended period of time and eventually there is a record that says you/I have been on hold for too long and they are too busy to take your call and the system automatically hangs up. There is no op[opportunity to leave a message, you just get disconnected I have done this many times since ***** including being transferred to the correct person the very first time ***** 1st where I was put on hold until they disconnected me. I have someone else do my books so I was not paying attention to my credit card charged until last week when for the first time since ***** the person they say was my personal representative called to see how my service was doing. I had no Idea they were still billing me. I told him I did not have an account since Feb 2025 because best of my recollection was that I had cancelled the end of Feb. but their records said it was ***** 1st. Since last week I have been on hold trying to rectify this several times, every time I was put on hold until disconnected. I finally called their sales department and got someone on the phone who said they could transfer me to the correct person, but I told him I would not accept that because there is never anyone there and I would get disconnected. I was able to persuade him too stay on the line until such a time a person that could officially cancel the account could be located and get on the line. They tell me that my account is now closed however when I asked for email confirmation of this they refused and said they cannot do this. So I do not know if my account is actually closed. They also refuse a refund.

  

  Business Response

  Date: 09/02/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23782592
  
  I am rejecting this response because: Although I did not call the number they say I was required to call because I did not know I needed to, I did call my personal representative that I talked to like clockwork every month and told her to cancel my account on April ********.  She said it was cancelled and I never heard a word from until august of 2025.  Hibu has record of this call and even admitted that I called to cancel. Its in there records.  Since the August phone call from someone I never heard of claiming to be my personal representative I have done all I know to do to recover the money they took from me after that time as well as call the super secret number I had no idea of.  Hibu never provided me with a written contract and only does things over the phone where they can easily manipulate things.  I have additionally had notes added to my account that I will no longer provide any information or answer questions by phone because I have no way to prove what they have said.  Email is the only way I will communicate with them and the email must come from a Hibu web address.  My experience is that this company is less than honest.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/04/2025

  Our position stands as originally issued with the below response.
  
  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23782592
  
  I am rejecting this response because: I never new there was a client success number until august.  They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed.   All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not.  Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 09/04/2025

  Complaint: 23782592
  
  I am rejecting this response because: I never new there was a client success number until august.  They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed.   All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not.  Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/05/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you spoke with your Sales Representative on 4/1/25 and requested to cancel. We spoke with your Sales Representative who said she advised you verbally and in writing by email that you needed to speak with Client Success to cancel. Your Sales Representative provided the number for Client Success. The number is also in the terms of the contract which was sent to you on 3/5/24. After review,your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a 6 month contract with Hibu in January of 2025. During that time they clarified my bills and contract would end at the end of June 2025. It is now August of 2025 and they continue to bill me and put me in collections as well as refuse to end the contract that both parties signed.They told me that they would stop collections and apply a credit to my account, but it seems as if they only said that to ease my mind and to quote me down for awhile. They take weeks to even get back to me and basically juggle me from one person to another telling me they dont have power or authority and send me back and forth between 2 people and will not let me contact the upper management. I went out on my own to find contact information for upper management and she as well is ignoring me. I contacted the state attorney general to hopefully get help with mediation but I definitely want to document the terrible business from this company.

  

  Business Response

  Date: 09/02/2025

  At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review.  We are sorry if we were unresponsive at any time. We are happy that we were able to reach a mutual agreement on this matter. All products have been canceled and a credit was issued for the time that you were billed in error.
  

• Initial Complaint

  Date:07/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Serious concerns with Hibu. After reviewing lead data provided so far, we believe Hibu may be in violation of the contract due to overwhelming number of invalid leads, lack of meaningful campaign results, possible misrepresentation of deliverables.According to executed SOW & Contract, Hibu agreed to deliver following core services: Multi-channel lead generation including Managed Search, Display, & Social campaigns.A Smart Site with optimized SEO and high conversion expectations. Transparent ******************** of lead activity via the Hibu One Dashboard. A campaign focused on generating VALID, QUALIFIED leads for landscaping services.Hibu outlines expected results, including:Improved ******************* performance. A steady volume of valid contacts through managed ** *********.Transparent access to recordings and contact details for each lead. Campaign is failing to meet basic expectationsespecially regarding false lead quality.Of the 25 leads reviewed so far, 24 were found to be invalid or irrelevant to our business. Pattern indicates a systemic issue in Hibus lead sourcing or filtering process. These are not qualified leads by any industry or ethical standard. We are paying for outreach to cold call centers, existing customers, and entirely disconnected numbers. Per contract, Hibu is responsible for delivering active lead generation services targeting prospective customers seeking our services, and maintaining transparency in campaign performance and lead attribution. Given evidence, current program performance constitutes:Failure to deliver contracted results in terms of lead validity and quality. Misrepresentation of lead source integrity and campaign effectiveness.A breach of reasonable expectations regarding Hibu's duties as described in both SOW and the General Terms referenced at ****************************************** continue to audit remaining lead data & may pursue formal dispute resolution if this issue is not resolved promptly & fairly.

  

  Business Response

  Date: 08/08/2025

  At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract. We understand you were concerned over leads. When we partnered with you, you were given a Statement of Work. The *** stated the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $7.90. We exceeded that with a CTR of 6.83% and CPC of $5.02. The *** also said the Display would have ****** to ****** impressions and 90 to 125 clicks per month. We exceeded that with ****** impressions and 238 clicks per month. A request to cancel can be made on 10/3/25 for the Local Ranking and 10/8/25 for the other products by reaching out to our Client Success team at ************. We sent you an email offering a goodwill credit direct contact details should you require further assistance.We strive to turn every complaint into a 5-star Hibu review.
  

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was sold on SEO, *************** lead generation, Leads received were spam false emails and phone numbers. *********** showed products we dont even do.. posting msny fake reviews complete scam

  

  Business Response

  Date: 08/05/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about inaccurate ******** posts, invalid leads, an incorrect location on the website and images that did not represent your work.  Our records show that the ******** post was taken from a change a representative of your business made to the website FAQs on 5/16/25. The Hibu website was originally built with stock images, your photos were added later. We understand you were also concerned over the website listing Scottsdale AZ; during the consultation the target area for the ads was set as a 20-mile radius around **********. The contract is not eligible for cancelation as you are still within the terms of your 6-month contract. When we first partnered with you,you were given a Statement of Work that said the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $41.74. We exceeded that with a CTR of 7.84% and CPC of $4.61. The *** stated the Display would have 75,000-150,000 impressions with ******* clicks per month. We met that with ****** impressions and 491 clicks per month. The *** also said the Social would have ******* clicks and 75,000-137400 impressions monthly. Social had 1242 clicks and ***** impressions in 2.5 campaigns. In the interest of client relations, we have offered a credit. We strive to turn every complaint into a 5-star Hibu review.