Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hibu Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction have been on going on an account that was closed according to HIBU on ***** 1st 2025 HIBU says the account was not actually closed because I did not talk to the right person, however they have in their records that I called to close the account on ***** 1st, they just did not actually close it. When I call the number to close the account you are put on hold for an extended period of time and eventually there is a record that says you/I have been on hold for too long and they are too busy to take your call and the system automatically hangs up. There is no op[opportunity to leave a message, you just get disconnected I have done this many times since ***** including being transferred to the correct person the very first time ***** 1st where I was put on hold until they disconnected me. I have someone else do my books so I was not paying attention to my credit card charged until last week when for the first time since ***** the person they say was my personal representative called to see how my service was doing. I had no Idea they were still billing me. I told him I did not have an account since Feb 2025 because best of my recollection was that I had cancelled the end of Feb. but their records said it was ***** 1st. Since last week I have been on hold trying to rectify this several times, every time I was put on hold until disconnected. I finally called their sales department and got someone on the phone who said they could transfer me to the correct person, but I told him I would not accept that because there is never anyone there and I would get disconnected. I was able to persuade him too stay on the line until such a time a person that could officially cancel the account could be located and get on the line. They tell me that my account is now closed however when I asked for email confirmation of this they refused and said they cannot do this. So I do not know if my account is actually closed. They also refuse a refund.

  

  Business Response

  Date: 09/02/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23782592
  
  I am rejecting this response because: Although I did not call the number they say I was required to call because I did not know I needed to, I did call my personal representative that I talked to like clockwork every month and told her to cancel my account on April ********.  She said it was cancelled and I never heard a word from until august of 2025.  Hibu has record of this call and even admitted that I called to cancel. Its in there records.  Since the August phone call from someone I never heard of claiming to be my personal representative I have done all I know to do to recover the money they took from me after that time as well as call the super secret number I had no idea of.  Hibu never provided me with a written contract and only does things over the phone where they can easily manipulate things.  I have additionally had notes added to my account that I will no longer provide any information or answer questions by phone because I have no way to prove what they have said.  Email is the only way I will communicate with them and the email must come from a Hibu web address.  My experience is that this company is less than honest.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/04/2025

  Our position stands as originally issued with the below response.
  
  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23782592
  
  I am rejecting this response because: I never new there was a client success number until august.  They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed.   All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not.  Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 09/04/2025

  Complaint: 23782592
  
  I am rejecting this response because: I never new there was a client success number until august.  They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed.   All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not.  Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/05/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you spoke with your Sales Representative on 4/1/25 and requested to cancel. We spoke with your Sales Representative who said she advised you verbally and in writing by email that you needed to speak with Client Success to cancel. Your Sales Representative provided the number for Client Success. The number is also in the terms of the contract which was sent to you on 3/5/24. After review,your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a 6 month contract with Hibu in January of 2025. During that time they clarified my bills and contract would end at the end of June 2025. It is now August of 2025 and they continue to bill me and put me in collections as well as refuse to end the contract that both parties signed.They told me that they would stop collections and apply a credit to my account, but it seems as if they only said that to ease my mind and to quote me down for awhile. They take weeks to even get back to me and basically juggle me from one person to another telling me they dont have power or authority and send me back and forth between 2 people and will not let me contact the upper management. I went out on my own to find contact information for upper management and she as well is ignoring me. I contacted the state attorney general to hopefully get help with mediation but I definitely want to document the terrible business from this company.

  

  Business Response

  Date: 09/02/2025

  At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review.  We are sorry if we were unresponsive at any time. We are happy that we were able to reach a mutual agreement on this matter. All products have been canceled and a credit was issued for the time that you were billed in error.
  

• Initial Complaint

  Date:07/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Serious concerns with Hibu. After reviewing lead data provided so far, we believe Hibu may be in violation of the contract due to overwhelming number of invalid leads, lack of meaningful campaign results, possible misrepresentation of deliverables.According to executed SOW & Contract, Hibu agreed to deliver following core services: Multi-channel lead generation including Managed Search, Display, & Social campaigns.A Smart Site with optimized SEO and high conversion expectations. Transparent ******************** of lead activity via the Hibu One Dashboard. A campaign focused on generating VALID, QUALIFIED leads for landscaping services.Hibu outlines expected results, including:Improved ******************* performance. A steady volume of valid contacts through managed ** *********.Transparent access to recordings and contact details for each lead. Campaign is failing to meet basic expectationsespecially regarding false lead quality.Of the 25 leads reviewed so far, 24 were found to be invalid or irrelevant to our business. Pattern indicates a systemic issue in Hibus lead sourcing or filtering process. These are not qualified leads by any industry or ethical standard. We are paying for outreach to cold call centers, existing customers, and entirely disconnected numbers. Per contract, Hibu is responsible for delivering active lead generation services targeting prospective customers seeking our services, and maintaining transparency in campaign performance and lead attribution. Given evidence, current program performance constitutes:Failure to deliver contracted results in terms of lead validity and quality. Misrepresentation of lead source integrity and campaign effectiveness.A breach of reasonable expectations regarding Hibu's duties as described in both SOW and the General Terms referenced at ****************************************** continue to audit remaining lead data & may pursue formal dispute resolution if this issue is not resolved promptly & fairly.

  

  Business Response

  Date: 08/08/2025

  At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract. We understand you were concerned over leads. When we partnered with you, you were given a Statement of Work. The *** stated the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $7.90. We exceeded that with a CTR of 6.83% and CPC of $5.02. The *** also said the Display would have ****** to ****** impressions and 90 to 125 clicks per month. We exceeded that with ****** impressions and 238 clicks per month. A request to cancel can be made on 10/3/25 for the Local Ranking and 10/8/25 for the other products by reaching out to our Client Success team at ************. We sent you an email offering a goodwill credit direct contact details should you require further assistance.We strive to turn every complaint into a 5-star Hibu review.
  

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was sold on SEO, *************** lead generation, Leads received were spam false emails and phone numbers. *********** showed products we dont even do.. posting msny fake reviews complete scam

  

  Business Response

  Date: 08/05/2025

  At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about inaccurate ******** posts, invalid leads, an incorrect location on the website and images that did not represent your work.  Our records show that the ******** post was taken from a change a representative of your business made to the website FAQs on 5/16/25. The Hibu website was originally built with stock images, your photos were added later. We understand you were also concerned over the website listing Scottsdale AZ; during the consultation the target area for the ads was set as a 20-mile radius around **********. The contract is not eligible for cancelation as you are still within the terms of your 6-month contract. When we first partnered with you,you were given a Statement of Work that said the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $41.74. We exceeded that with a CTR of 7.84% and CPC of $4.61. The *** stated the Display would have 75,000-150,000 impressions with ******* clicks per month. We met that with ****** impressions and 491 clicks per month. The *** also said the Social would have ******* clicks and 75,000-137400 impressions monthly. Social had 1242 clicks and ***** impressions in 2.5 campaigns. In the interest of client relations, we have offered a credit. We strive to turn every complaint into a 5-star Hibu review.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with HIBU in March, they explained they were getting massive results and for local clients and that they were positive that we would see excellent results. We didnt, in fact we spent thousands of dollars, never once saw an ad on any platform and received just shy of nothing for my money. With that proof, they still forced me to pay for 6 months. Horrible service.

  

  Business Response

  Date: 07/17/2025

  Thank you for speaking with us regarding your concerns. Our records show that you had requested to cancel, however you are still within the terms of your 6 month contract. A request to cancel can be made on 9/9/25. We understand that you were concerned about performance results.  When we first partnered with you, you were given a Statement of Work that said the Search would have a Click-Thru-Rate >1% and a Cost Per Click of $7.07 per month. We exceeded that with a CTR of 6% and a CPC of $3.98. The *** also said that the Display would have ****** to ****** impressions and ******* clicks per month. We exceeded that with over ******* impressions and 270 clicks per month.Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Contract signed end of January 2025 Amount Paid: Approximately $4,500 over six months Business Commitment: Six-month advertising campaign with Hibu (without website)Nature of Dispute:I own a computer repair business in ********, **, and contracted Hibu in Jan 2025 to address a serious visibility issue: ****** Maps was directing customers to a competitor located next to a well-known restaurant across the street. I was told Hibu could increase my storefront's visibility online and solve this issue.Before signing, I was offered a $1,100/month website but declined it after learning Id lose it if I ever stopped using Hibu. At that point, they should have ended the sales conversation. Instead, they pushed me to sign for ads only.After months with no results, I was told the campaign wouldnt work without the website. This was never disclosed upfront. Ive never seen a single ad run by Hibu, and *** received zero customers as a result of their service. While they report impressions and clicks, there is no way to verify them and no actual walk-ins, calls, or sales.Resolution Attempts:I raised my concerns with my sales **** who has not responded since. I left a reviewno follow-up. I have no clear way to cancel. I believe the contract ends in July 2025, but I want confirmation that no additional charges will occur after that date.Resolution Requested:I am requesting confirmation that no further billing will occur after July 2025, and I believe a partial or full refund is warranted based on Hibu knowingly selling a service they later admitted wouldnt work without a component I had declined.

  

  Business Response

  Date: 06/20/2025

  Thank you for speaking with us regarding your concerns. We
  understand you were concerned that your program did not perform because you did
  not purchase a Hibu website. It is difficult to track the leads without the
  Hibu website, but your program performed as expected. When we partnered with
  you, you were given a Statement of Work that said the Display would have 9000
  to 20,000 impressions and 79 to 90 clicks per month. We exceeded that with
  29,500 impressions and 203 clicks per month. The SOW also said that the Social
  would have 19,000 to 32,000 impressions per month. We exceeded that with over
  49,000 impressions per month. We are unable to guarantee customers from the
  advertising. Our records show that you have requested to cancel, however you
  are still within the terms of your 6-month contract. A request to cancel can be
  made on 8/12/25.
  

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23482547
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Steven Nickerson

  

  Business Response

  Date: 06/26/2025

  Thank you for speaking with us regarding your concerns. We
  understand you were concerned that your sales representative misrepresented the
  program. We addressed this concern with our Sales Team and do not believe this
  was misrepresented. It is difficult to track the leads without the Hibu
  website, but your program performed as expected. As previously stated, we are
  unable to guarantee customers or calls. A request to cancel can be made on
  8/12/25.
  

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have sent several removal requests to this company and its listed parent company, Hibu Inc. yet they ignored them. They are publishing fraudulent, slanderous, libelous, and defamation of character "info" about my dead family members. Immediate, total, permanent removal of all mention of my dead parents- ****** ***** and ***** *****, or my dead stepmother ****** Contach, or my dead grandmothers, ***** **** or ***** ***** is requested immediately.associated addresses are ********************************************************************. ***************************************************************. ********************************, **, ****************************************************************.

  

  Business Response

  Date: 06/19/2025

  Thank
  you for speaking with us regarding your concerns. We have attempted to contact
  you in hopes of discussing your concerns further but have not been able to
  reach you. After reviewing the issue you have reported, we emailed instructions
  on how to remove your personal information from Yellowbook.com/People. We have
  emailed you with a direct number and email, should you have further questions
  or concerns.

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23351421
  
  
  
  I am rejecting this response because:

  A) Hibu has persisted in trying to contact me directly; when they are not supposed to. I therefore have all emails from them forwarded to JessicaH with the BBB. I have already contacted Google, multiple times, over their search results; they refuse to remove anything, or update their caches. I sent the evidence of what was coming up to the BBB when I filed this complaint originally; to my knowledge it has not been removed per my request. C) I can not remove anything via the methods Hibu claims are "how you're supposed to do this"; I've tried already, mutiple times. The next step here is my State Attorney General's office; other issues with data brokers like this one I have had to take to my state already, as they refused to comply with removal too, and as I am a CT resident they have to. These companies should be illegal, period; they are simply a jackpot for terrorists, identity theives, and stalkers, and other criminals, as well as multiple opportunities for landlords/potential employers/banks, etc. to discriminate against people, based on largely fraudulent info. The disclaimers do not stop literally anyone from using the false info provided by these sites to discriminate against people. This is common knowledge. I have tried to contact the FTC, the FCC, the OIG, and numerous other federal agencies about all this as well; these data broker sites simply refuse to stop publishing out and out lies about me, and my dead family members. There are no free lawyers left in CT apparently, or I'd have already started legal proceedings against them, for fraud, among other things. This is absurd. Let me move on with my life, and let the dead rest in peace. Companies such as Hibu are disgusting, slandering the dead like this. Period.
  
  
  
  Sincerely,
  
  
  
  Heather Blair

  

  Business Response

  Date: 06/26/2025

  We have attempted to contact you in hopes of discussing your
  concerns. After reviewing the issue
  you have reported, we emailed instructions on how to remove your personal
  information from Yellowbook.com/People. We have emailed you with a direct
  number and email, should you have further questions or concerns. 
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment, they continue to call after being told not to call anymore.

  

  Business Response

  Date: 05/20/2025

  Thank you for speaking with us regarding your concerns. We understand that you were concerned about receiving calls from Hibu.  We have told our Sales Team not to call you. We have been unable to reach you but have provided a direct number and email, should you have further questions or concerns. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Hibu on April 11, 2025 to solely manage my social media for my business. The agent I spoke with was aggressive, badgering me, and badmouthing another company that I was working with and trusted, when I never even mentioned who it was. I distinctly remember arguing with him on the phone. I eventually agreed to a $1200 a month deal to manage my social media and place ads. I was never told on the phone that I would be locked into a contract for 6 months with no option for cancellation. He told me he was sending me a Statement of Work, which was the contract, which did not require a signature. The language was extremely technical and unclear that a layperson cant easily understand. After 5 pages of gobbledygook, it finally states that its a 6-month contract and does not mention that theres no way to cancel. The work theyve done is shoddy, the leads Ive gotten are all bogus (I called them all and they all said they werent interested in my services.) I dont even have access to the ******** page they helped me create. I attempted to work with the company directly, asking them to release me from my contract, hoping that since its early in the contract and I think its obvious that theyre not delivering on their terms, that they might be willing to work with me. I also cited personal financial hardship that has recently come up for me making marketing my business a luxury that I simply cannot afford. I was denied and not given a reason why. All I was offered was a 1-3 month pause, which will just further extend my contract just for a break in paying for a few months. I do not seek a refund for the $$ Ive already paid. Im only asking to be released from the contract. Im even willing to pay a fee to be let out of it. If I simply stop payment and stop paying, Ill likely get taken to collections and my credit ruined when Im already dealing with financial hardship.

  

  Business Response

  Date: 05/15/2025

  We appreciate the chance to respond to your issue. Our records show that you had requested to cancel, however, you are still within the terms of your 6-month contract. A request to cancel can be made after the September 16th invoice for the Smart Online Presence and after the October 16th invoice for the Search,Social, and Display.  On 04/14/25, when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations.  Your ads have only been live for 3 weeks, and the results have exceeded the monthly expectations.  Social ads with a traffic objective would have the expected results of an average of 40 website clicks. Your Social ads have 43 clicks after only 3 weeks.    Display ads would have the expected results of ***** impressions or 65 clicks. Your results over the last 3 weeks were ****** impressions and 260 clicks.  Search ads typically have a click-through rate of greater than 1%, your click-through rate is 2.31%.   Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23310511
  
  I am rejecting this response because:  I am extremely uncomfortable doing business with this company.  I believe they mistreat their customers and lead them to believe that their complaints are unfounded, which is the experience I had with the representative who contacted me about the complaint.  Every complaint I brought up was flipped around and thrown back at me with the intent of making me feel like I'm wrong and they know best.  I find these practices to be extremely dishonest at best, and psychologically toxic at worst.  Again, I feel like I'm being scammed, gaslit and led to believe that they're doing everything right and that is everything is my fault.  

  All that was offered to me was to pause my account, which will only extend my contract, when I'm trying to get out of my contract.  And they offered to place me with another sales representative.  Why are SALES representatives managing accounts, and not a MARKETING team??  This makes no sense!  I was offered no good faith attempts to rectify this situation.  It seems that they take advantage of new entrepreneurs who don't know much about marketing and count on us not understanding so they can underpromise and we'll never know.  Then when it doesn't work, they say they exceeded their expectations.  I reject this response, but I want no further contact with this company.  They are harmful to my wellbeing and my mental health.

  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company ******** hired HiBu to take care of our marketing campaigns,The *** ***,promised we will receive certain amount of leads based on other companies spending amount between 4 to 5 calls per week,first website supposed to be ready in 10 business days,took month and a half,after 2 months paying for the services only received scams calls,not even 1 real customers,the record is on the ********************** dashboard,is real,I call in good faith to talk and fixed whatever was going on,wait 2 more weeks and didnt receive any leads or real calls,called them again cause my *** was nowhere to be found to my calls or messages ,to cancel or fired them for not delivering what they and the *** ************* I cannot cancel and they are refusing to,never see any ads of my company running anywhere,my friends and customers never saw them either,they said the ads are running,but no one has ever seen them,the only work they actually did I saw was send my contacts,emails to leave reviews on my business page,and for this they want $1500 every month,I stopped the payment cause this is outrageous,even a old customer reached out to request a different service and showed up on the call list,this is the worse,unprofessional marketing company service Ive ever experienced,do not recommended to anyone,is a scam company,I want them to accept my request to be fired for not delivering.

  

  Business Response

  Date: 05/14/2025

  We are still trying to reach Mr. ********* to discuss his concerns. We will respond as soon as possible.

  

  Business Response

  Date: 05/15/2025

  Thank you for speaking with us regarding your concerns. We understand you were also concerned about your campaign performance. When we first partnered with you, you were given a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% and Cost Per Click of $11.74. We exceeded that with a CTR of 9.93% and CPC of $3.07. The *** also said the Display would have ****** to ****** impressions per month. In the past 30 days the Display ads were seen over ****** times. We understand you were also concerned about the amount of time it took to publish your website. There were many changes to the website during the build process which can lengthen this time. We understand that you requested to cancel,however you are still within the terms of your 6-month contract. We have been unable to reach you but have provided a direct number and email, should you have further questions or concerns.