Customer ReviewsforHibu Inc

I really don't know where to begin. It honestly started with a cold call, I don't do cold calls, but something in the way ***** handled it allowed it to move forward.Now, I have a chiropractic clinic, it's a specialty clinic, so I figured *****, HIBU and everyone else involved really wouldn't be able to help my clinic and myself get the message out. I did agree for a initial consultation.There, I was hit with there knowledge and abilities through their marketing avenues to push my message and clinic to more people and grow my business.To let you know, without getting in too deep; ever since I signed up with them, i have grown every month since I have been with ************* tell the truth, I am looking for a larger office space to accommodate my growth.

Thank you so much for your feedback regarding *****! Well send this on to them, were sure theyll be glad to know. Have a great day!

*************************** is the best person to deal with at HIBU....top notch!!! Does what she says she will do!!

Thank you so much for your feedback regarding *******! Well send this on to them, were sure theyll be glad to know. Have a great day!

Hibu tried to charge me completely differently than that which was in the agreement. They threatened me even with me pointing out everything in their written agreement that they violated. They still have not released my ****** business page. Worst experience with digital marketing ever!

I am sorry, we are not showing an account with the information that you provided in the review. If you can provide some additional information, we would be happy to investigate your concerns further. You can reach us at ************.

*********************** has been my rep for numerous years. Actually she is the reason I advertise with Hibu. I never have to do anything or worry about anything when something is not right or needs attention. I would not want anbody else handling.my advertising and web presence. She is an asset to Hibu and should be recognized for dedication and commitment to her clients.Thanks ******!!!

Thank you so much for your feedback regarding ******! Well send this on to them, were sure theyll be glad to know. Have a great day!

We have had Hibu ***************** for over 10 years in ************ has been a great experience and I would highly recommend them. My rep is local and I get to see in person, how often does that happen today?

Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!

Everyone is very helpful. Hibu staff contacts our practice when they see something that could be improved upon. "Thank you ****** for always thinking ahead for us." It is nice to know that a large company can still provide quality service.

Thank you so much for the positive review! When youre happy, were happy! Hope you have a great day!

Really enjoyed partnering with *********************************** on our website and marketing. Thanks for the help!

Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!

I called Hibu and spent approximately 1 hour plus 3 phone calls to find the "correct" department to cancel our account. That was December 2023. It is now April 2024 and I continue to receive late notices and threats of reporting our NON Payment to the BBB. Because I did not trust that our account would be cancelled, I called our credit card company and dis-allowed future charges. If I had not done so, HIBU would have collected another $450 in fees for services we cancelled.I would like to report HIBU's lack of respect to a business that has paid you thousands of dollars over the years for advertising and not respecting our wishes to cancel the account. Your customer service and phone tree is a joke. It's almost impossible to get to the correct department and once there, the strong arm tactics to keep one a customer is revolting. Again, please cancel our account. Simple. We do not need your services. We will NEVER use HIBU again. There are other better options available for internet traffic. Use caution and read your contract to make sure you can get out of their services before you sign anything! Just a warning.

The account was canceled when requested and no additional fees were charged, only what was owed for ******* has been requested to be paid. This was agreed upon during the cancellation call.

I utilized Hibu for several months and observed minimal results. They demonstrated the effectiveness of their keyword entries for me through the Hibu dashboard. Ultimately, they suggested implementing a dynamic phone tracker on my site, which unfortunately disrupted my inquiry form for three weeks, resulting in the loss of all inquiries during that period. I engaged in a two-week struggle with them and eventually had to consult my own IT team to identify the problem. Only after we pinpointed the issue as one caused by Hibu did they resolve it and acknowledge their mistake. As compensation, they offered half a month's service free, which hardly compensated for the potential loss of over $15,000 in services and the negative impact on our reputation due to unaddressed inquiries. I would never use their services again.

We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns, but thank you for your time on our attempt to come to a mutual resolution.

Very happy with the results we have seen since we started using hibu and our rep **********

Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!