Business ProfileforHibu Inc

On June 17, 2024 I met IN PERSON with Debbie ***** to discuss moving forward with Hibu to help with building my son's small kitchen and bathroom business. He is just starting out and struggling to make it. I agreed that he needed some type of advertising help. She said to start it would be approximately $700. I expressed concern about that amount of money but she said we could make changes to make it lower than that but to start it would be $700. I gave her my credit card IN PERSON and after she had it in her hand she said "oh we take two months to begin" she had already taken my credit card and after checking with American Express it actually ended up being $1,981.00 more like 3 months. In addition and moreover concerning, is that she did not give me the contract to read and sign it was an IN PERSON MEETING and the proper thing would have been to let me read and sign instead she signed for me "TA". She should have given me the contract to read and sign, if she would I have never signed it.I called her immediately later that day telling her that this was all too much money for my son but she just kept saying give me a chance and ignoring me. I called Michelle ******** and she never got back to me. I also immediately called American Express to tell them about the incident and to block any future charged by Hibu. I tried to resolve the issue with Debbie ***** and Michelle ******** and they both did not get back to me declined to meet with me. I called Hibu to report the matter and they said there was nothing I could do. I was stuck with them. I attempted to resolve the matter with Hibu because American Express told me to do so. When I could not resolve the matter I filed a dispute with American Express for the charge. I do not know what else to do. I thought I would trying disputing with BBB to help myself and others that might also be taken advantage by them. I don't k I would appreciate any help from you. Thank you. Vivian ***** ***** ********