Complaints
This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 117 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Services promised were not met. Charge for a website that was not fuctional.
Business Response
Date: 10/31/2025
At Hibu, we take every concern seriously, and we want to thank you for speaking with us regarding your concerns. On 08/29/24, when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. The Display ads averaged ****** impressions and 322+ Clicks per month; the expected results were ****** impressions and 100 Clicks. The Social ads with the reach objective averaged ******+ impressions per month; the expected results were ****** impressions. Your Search ads had an average cost per click of $6.90; the expected cost per click was $14.29. We did not receive a response to our request for the username and password to your domain, which caused the interruption of service on your website. As a result, your ads were redirected to your ******** page. Based on that information, we have found all your concerns to be in order. We have sent you an email with direct contact details should you require further assistance.We strive to turn every complaint into a 5-star Hibu review.Initial Complaint
Date:10/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by a HIBU ***resentative to do my online marketing with them with the goal of getting new customers into my practice. I noticed right away a huge number of "leads" or "clicks" to my website as a result of some ****** ads and other online ads they were running. Every one of the "leads" were sales calls from other companies wanting to sell me something. I complained to HIBU and their **** stated that he had a hard time believing that out of that many contacts, there were no customers asking to come to my office. I told him that if this continued, I would not be able to continue. He stated that according to my agreement that they were performing the "the work" they agreed to provide and that new customers were not the agreed result. He also stated I would not be able to get out of my agreement. This lead generation continued as before. I continued to complain. HIBU even changed the phone number to my office to see if that was the problem. It was not. I then was contacted by the supervisor for HIBU and was told that the phone number would be changed again. After that, I barely got any "leads" and they were the same - spam calls. Eventually, I looked HIBU up online and found that they had hundreds of complaints and a class action suit which they settled that consisted of customers like me that had the same treatment and results - lots of "clicks" no new customers. The latest *** from **********************, when I spoke to her, said that it was too bad it had gone this way and to make sure I sent a statement of cancellation with my last bill to avoid HIBU continuing to bill me. This has got to be the worst company I have ever used. I got more leads from ****** when customers simply looked for Chiropractors in the area. I believe HIBU should refund me in full. Their company is dishonest and does not deliver on what is spoken in the initial signing up with them.Business Response
Date: 10/20/2025
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the quality of your leads. When we first partnered with you, we provided a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% with a Cost Per Click of $6.45. We exceeded that with a CTR of 2.76% and CPC of $3.22. Your Display ads were to have ***** to ****** impressions with ****** clicks per month. The Display had ***** impressions with 561 clicks per month. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.Customer Answer
Date: 10/20/2025
Complaint: 24009677
I am rejecting this response because: ************ is a spinoff of the old yellowbook advertising group that was notorious for bad business practices - too bad HIBU is the same. The statement of work that they speak of as their main contractual statement has no basis in reality. When Speaking to their sales people, the talk is about getting new customers into my office and that is what I agreed to. The result of what they call clicks is nothing more than spam calls replying to their method of advertising. I had no idea this would go the way it did and all potential customers should beware of this "statement of work" concept. It allows Hibu to do what they do, and very badly, with no responsibility on their part to help you business succeed. Just look at all the bad reviews, the class action against them - it is obvious that they are a bad company for advertising, especially the smaller businesses.
Sincerely,
******* *******Business Response
Date: 10/21/2025
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the quality of your leads. When we first partnered with you, we provided a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% with a Cost Per Click of $6.45. We exceeded that with a CTR of 2.76% and CPC of $3.22. Your Display ads were to have ***** to ****** impressions with ****** clicks per month. The Display had ***** impressions with 561 clicks per month. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.
Initial Complaint
Date:10/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 7, 2025 I am submitting this formal complaint against Hibu, ***** a digital marketing provider, for breach of service, non-performance, and refusal to cancel my contract despite repeated and documented technical failures on their end.I entered into a marketing agreement with Hibu on June 19, 2025, for digital marketing services intended to generate phone calls and online leads for my business, Mirror Imagaz Detailing in *******, *******. From the beginning, there have been ongoing issues with their phone tracking and routing system which is designed to forward calls from their advertisements to my business line.Beginning in August 2025, numerous legitimate customers attempting to contact my business were automatically hung up on by Hibus system before I ever received the call. These failures were verified directly with the affected customers. Below are examples of the documented incidents:9/29 **** Patcher Call disconnected immediately 9/9 ****** ****** Call dropped before reaching business 8/18 ***** ***** Hung up upon connection 8/6 ******* ***** Hung up mid-dial 8/5 *********** ****** Hung up immediately after pickup These are not isolated occurrences. Every one of these customers was routed through *********************** tracking number, and all experienced immediate disconnection. My phone provider has confirmed that my business line and system function perfectly the problem lies entirely within Hibus system.Despite these repeated failures, Hibu has refused to release me from my contract, insisting they are meeting campaign expectations even though their service actively prevents customers from reaching my business. Their Regional Vice President, ******* ******, acknowledged that Hibu is aware of the dropped calls and is only exploring a credit, yet still refuses to cancel the agreement.This ongoing issue has caused measurable loss of revenue, loss of customer trust, and reputational damage to my business.Business Response
Date: 10/20/2025
At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review. We are happy that we were able to reach a mutual agreement on this matter. All the tracking numbers were removed from your account. In the interest of client relations, we processed an adjustment to your bill. We are looking forward to our continued business relationship with you.Customer Answer
Date: 10/22/2025
Complaint: 23985390
I am rejecting this response because:I formally reject your recent attempt to resolve the issues regarding my digital marketing contract. Your proposed resolution fails to address the core problems that have persisted since the campaign began and does not provide any meaningful remedy for the lack of performance I have experienced.
Despite multiple conversations and documentation of ongoing issues including dropped calls, disconnected leads, and an overall lack of results your team has continued to assert that the campaign is performing within expectations. This claim is not supported by the actual business outcomes. My company has seen little to no increase in qualified leads, while I continue to be billed for a service that has failed to deliver the agreed-upon results.
Additionally, your refusal to release me from the contract despite these continued failures and communication breakdowns further demonstrates an unwillingness to take accountability for the poor performance of your platform. Offering minor adjustments or credits does not resolve the fundamental issue: the services rendered have not met reasonable performance standards or the representations made at the time of sale.
For these reasons, I am rejecting your proposed resolution. I expect a full termination of my contract without penalty and a refund or credit for the months in which service was clearly defective and non-performance.
Sincerely,
***** *******Business Response
Date: 10/24/2025
Rebuttal stands as originally issued with the below response to the BBB.
At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review. We are happy that we were able to reach a mutual agreement on this matter. All the tracking numbers were removed from your account. In the interest of client relations, we processed an adjustment to your bill. We are looking forward to our continued business relationship with you.Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction have been on going on an account that was closed according to HIBU on ***** 1st 2025 HIBU says the account was not actually closed because I did not talk to the right person, however they have in their records that I called to close the account on ***** 1st, they just did not actually close it. When I call the number to close the account you are put on hold for an extended period of time and eventually there is a record that says you/I have been on hold for too long and they are too busy to take your call and the system automatically hangs up. There is no op[opportunity to leave a message, you just get disconnected I have done this many times since ***** including being transferred to the correct person the very first time ***** 1st where I was put on hold until they disconnected me. I have someone else do my books so I was not paying attention to my credit card charged until last week when for the first time since ***** the person they say was my personal representative called to see how my service was doing. I had no Idea they were still billing me. I told him I did not have an account since Feb 2025 because best of my recollection was that I had cancelled the end of Feb. but their records said it was ***** 1st. Since last week I have been on hold trying to rectify this several times, every time I was put on hold until disconnected. I finally called their sales department and got someone on the phone who said they could transfer me to the correct person, but I told him I would not accept that because there is never anyone there and I would get disconnected. I was able to persuade him too stay on the line until such a time a person that could officially cancel the account could be located and get on the line. They tell me that my account is now closed however when I asked for email confirmation of this they refused and said they cannot do this. So I do not know if my account is actually closed. They also refuse a refund.Business Response
Date: 09/02/2025
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.Customer Answer
Date: 09/03/2025
Complaint: 23782592
I am rejecting this response because: Although I did not call the number they say I was required to call because I did not know I needed to, I did call my personal representative that I talked to like clockwork every month and told her to cancel my account on April ********. She said it was cancelled and I never heard a word from until august of 2025. Hibu has record of this call and even admitted that I called to cancel. Its in there records. Since the August phone call from someone I never heard of claiming to be my personal representative I have done all I know to do to recover the money they took from me after that time as well as call the super secret number I had no idea of. Hibu never provided me with a written contract and only does things over the phone where they can easily manipulate things. I have additionally had notes added to my account that I will no longer provide any information or answer questions by phone because I have no way to prove what they have said. Email is the only way I will communicate with them and the email must come from a Hibu web address. My experience is that this company is less than honest.
Sincerely,
**** *****Business Response
Date: 09/04/2025
Our position stands as originally issued with the below response.
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the continued Hibu billing after you had cancelled. Per the terms of the contract, it is necessary to speak with the Client Success Team to cancel. There was no record of a call with the Client Success Team prior to 8/21/25. We understand you were also concerned over the length of time you waited on hold to speak with the Client Success Team. We apologize for any inconvenience you experienced in the cancellation process. A system generated email confirming the cancelation is emailed when the account is canceled. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.Customer Answer
Date: 09/04/2025
Complaint: 23782592
I am rejecting this response because: I never new there was a client success number until august. They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed. All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not. Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
Sincerely,
**** *****Customer Answer
Date: 09/04/2025
Complaint: 23782592
I am rejecting this response because: I never new there was a client success number until august. They are withholding the fact that they have a call between the person they said was my *** withing their company and I on April 1st when I requested to close my account and my *** said it was closed. All I know is that on April 1st I was told by a Hibu employee that my account was closed and I had no reason to believe it was not. Once I found oput about the fraud I did all I could to fix it and recover what was stolen and am continuing to do so still.
Sincerely,
**** *****Business Response
Date: 09/05/2025
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you spoke with your Sales Representative on 4/1/25 and requested to cancel. We spoke with your Sales Representative who said she advised you verbally and in writing by email that you needed to speak with Client Success to cancel. Your Sales Representative provided the number for Client Success. The number is also in the terms of the contract which was sent to you on 3/5/24. After review,your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.Initial Complaint
Date:08/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a 6 month contract with Hibu in January of 2025. During that time they clarified my bills and contract would end at the end of June 2025. It is now August of 2025 and they continue to bill me and put me in collections as well as refuse to end the contract that both parties signed.They told me that they would stop collections and apply a credit to my account, but it seems as if they only said that to ease my mind and to quote me down for awhile. They take weeks to even get back to me and basically juggle me from one person to another telling me they dont have power or authority and send me back and forth between 2 people and will not let me contact the upper management. I went out on my own to find contact information for upper management and she as well is ignoring me. I contacted the state attorney general to hopefully get help with mediation but I definitely want to document the terrible business from this company.Business Response
Date: 09/02/2025
At Hibu, we take every concern seriously and we appreciated the chance to talk with you regarding your concerns. We strive to turn every complaint into a 5-star Hibu review. We are sorry if we were unresponsive at any time. We are happy that we were able to reach a mutual agreement on this matter. All products have been canceled and a credit was issued for the time that you were billed in error.Initial Complaint
Date:07/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Serious concerns with Hibu. After reviewing lead data provided so far, we believe Hibu may be in violation of the contract due to overwhelming number of invalid leads, lack of meaningful campaign results, possible misrepresentation of deliverables.According to executed SOW & Contract, Hibu agreed to deliver following core services: Multi-channel lead generation including Managed Search, Display, & Social campaigns.A Smart Site with optimized SEO and high conversion expectations. Transparent ******************** of lead activity via the Hibu One Dashboard. A campaign focused on generating VALID, QUALIFIED leads for landscaping services.Hibu outlines expected results, including:Improved ******************* performance. A steady volume of valid contacts through managed ** *********.Transparent access to recordings and contact details for each lead. Campaign is failing to meet basic expectationsespecially regarding false lead quality.Of the 25 leads reviewed so far, 24 were found to be invalid or irrelevant to our business. Pattern indicates a systemic issue in Hibus lead sourcing or filtering process. These are not qualified leads by any industry or ethical standard. We are paying for outreach to cold call centers, existing customers, and entirely disconnected numbers. Per contract, Hibu is responsible for delivering active lead generation services targeting prospective customers seeking our services, and maintaining transparency in campaign performance and lead attribution. Given evidence, current program performance constitutes:Failure to deliver contracted results in terms of lead validity and quality. Misrepresentation of lead source integrity and campaign effectiveness.A breach of reasonable expectations regarding Hibu's duties as described in both SOW and the General Terms referenced at ****************************************** continue to audit remaining lead data & may pursue formal dispute resolution if this issue is not resolved promptly & fairly.Business Response
Date: 08/08/2025
At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract. We understand you were concerned over leads. When we partnered with you, you were given a Statement of Work. The *** stated the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $7.90. We exceeded that with a CTR of 6.83% and CPC of $5.02. The *** also said the Display would have ****** to ****** impressions and 90 to 125 clicks per month. We exceeded that with ****** impressions and 238 clicks per month. A request to cancel can be made on 10/3/25 for the Local Ranking and 10/8/25 for the other products by reaching out to our Client Success team at ************. We sent you an email offering a goodwill credit direct contact details should you require further assistance.We strive to turn every complaint into a 5-star Hibu review.Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
was sold on SEO, *************** lead generation, Leads received were spam false emails and phone numbers. *********** showed products we dont even do.. posting msny fake reviews complete scamBusiness Response
Date: 08/05/2025
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about inaccurate ******** posts, invalid leads, an incorrect location on the website and images that did not represent your work. Our records show that the ******** post was taken from a change a representative of your business made to the website FAQs on 5/16/25. The Hibu website was originally built with stock images, your photos were added later. We understand you were also concerned over the website listing Scottsdale AZ; during the consultation the target area for the ads was set as a 20-mile radius around **********. The contract is not eligible for cancelation as you are still within the terms of your 6-month contract. When we first partnered with you,you were given a Statement of Work that said the Search would have a Click-Thru-Rate >1% and a Cost-Per-Click of $41.74. We exceeded that with a CTR of 7.84% and CPC of $4.61. The *** stated the Display would have 75,000-150,000 impressions with ******* clicks per month. We met that with ****** impressions and 491 clicks per month. The *** also said the Social would have ******* clicks and 75,000-137400 impressions monthly. Social had 1242 clicks and ***** impressions in 2.5 campaigns. In the interest of client relations, we have offered a credit. We strive to turn every complaint into a 5-star Hibu review.Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up with HIBU in March, they explained they were getting massive results and for local clients and that they were positive that we would see excellent results. We didnt, in fact we spent thousands of dollars, never once saw an ad on any platform and received just shy of nothing for my money. With that proof, they still forced me to pay for 6 months. Horrible service.Business Response
Date: 07/17/2025
Thank you for speaking with us regarding your concerns. Our records show that you had requested to cancel, however you are still within the terms of your 6 month contract. A request to cancel can be made on 9/9/25. We understand that you were concerned about performance results. When we first partnered with you, you were given a Statement of Work that said the Search would have a Click-Thru-Rate >1% and a Cost Per Click of $7.07 per month. We exceeded that with a CTR of 6% and a CPC of $3.98. The *** also said that the Display would have ****** to ****** impressions and ******* clicks per month. We exceeded that with over ******* impressions and 270 clicks per month.Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: Contract signed end of January 2025 Amount Paid: Approximately $4,500 over six months Business Commitment: Six-month advertising campaign with Hibu (without website)Nature of Dispute:I own a computer repair business in ********, **, and contracted Hibu in Jan 2025 to address a serious visibility issue: ****** Maps was directing customers to a competitor located next to a well-known restaurant across the street. I was told Hibu could increase my storefront's visibility online and solve this issue.Before signing, I was offered a $1,100/month website but declined it after learning Id lose it if I ever stopped using Hibu. At that point, they should have ended the sales conversation. Instead, they pushed me to sign for ads only.After months with no results, I was told the campaign wouldnt work without the website. This was never disclosed upfront. Ive never seen a single ad run by Hibu, and *** received zero customers as a result of their service. While they report impressions and clicks, there is no way to verify them and no actual walk-ins, calls, or sales.Resolution Attempts:I raised my concerns with my sales **** who has not responded since. I left a reviewno follow-up. I have no clear way to cancel. I believe the contract ends in July 2025, but I want confirmation that no additional charges will occur after that date.Resolution Requested:I am requesting confirmation that no further billing will occur after July 2025, and I believe a partial or full refund is warranted based on Hibu knowingly selling a service they later admitted wouldnt work without a component I had declined.Business Response
Date: 06/20/2025
Thank you for speaking with us regarding your concerns. We
understand you were concerned that your program did not perform because you did
not purchase a Hibu website. It is difficult to track the leads without the
Hibu website, but your program performed as expected. When we partnered with
you, you were given a Statement of Work that said the Display would have 9000
to 20,000 impressions and 79 to 90 clicks per month. We exceeded that with
29,500 impressions and 203 clicks per month. The SOW also said that the Social
would have 19,000 to 32,000 impressions per month. We exceeded that with over
49,000 impressions per month. We are unable to guarantee customers from the
advertising. Our records show that you have requested to cancel, however you
are still within the terms of your 6-month contract. A request to cancel can be
made on 8/12/25.Customer Answer
Date: 06/20/2025
Complaint: 23482547
I am rejecting this response because:
Sincerely,
Steven NickersonBusiness Response
Date: 06/26/2025
Thank you for speaking with us regarding your concerns. We
understand you were concerned that your sales representative misrepresented the
program. We addressed this concern with our Sales Team and do not believe this
was misrepresented. It is difficult to track the leads without the Hibu
website, but your program performed as expected. As previously stated, we are
unable to guarantee customers or calls. A request to cancel can be made on
8/12/25.Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have sent several removal requests to this company and its listed parent company, Hibu Inc. yet they ignored them. They are publishing fraudulent, slanderous, libelous, and defamation of character "info" about my dead family members. Immediate, total, permanent removal of all mention of my dead parents- ****** ***** and ***** *****, or my dead stepmother ****** Contach, or my dead grandmothers, ***** **** or ***** ***** is requested immediately.associated addresses are ********************************************************************. ***************************************************************. ********************************, **, ****************************************************************.Business Response
Date: 06/19/2025
Thank
you for speaking with us regarding your concerns. We have attempted to contact
you in hopes of discussing your concerns further but have not been able to
reach you. After reviewing the issue you have reported, we emailed instructions
on how to remove your personal information from Yellowbook.com/People. We have
emailed you with a direct number and email, should you have further questions
or concerns.Customer Answer
Date: 06/20/2025
Complaint: 23351421
I am rejecting this response because:A) Hibu has persisted in trying to contact me directly; when they are not supposed to. I therefore have all emails from them forwarded to JessicaH with the BBB. I have already contacted Google, multiple times, over their search results; they refuse to remove anything, or update their caches. I sent the evidence of what was coming up to the BBB when I filed this complaint originally; to my knowledge it has not been removed per my request. C) I can not remove anything via the methods Hibu claims are "how you're supposed to do this"; I've tried already, mutiple times. The next step here is my State Attorney General's office; other issues with data brokers like this one I have had to take to my state already, as they refused to comply with removal too, and as I am a CT resident they have to. These companies should be illegal, period; they are simply a jackpot for terrorists, identity theives, and stalkers, and other criminals, as well as multiple opportunities for landlords/potential employers/banks, etc. to discriminate against people, based on largely fraudulent info. The disclaimers do not stop literally anyone from using the false info provided by these sites to discriminate against people. This is common knowledge. I have tried to contact the FTC, the FCC, the OIG, and numerous other federal agencies about all this as well; these data broker sites simply refuse to stop publishing out and out lies about me, and my dead family members. There are no free lawyers left in CT apparently, or I'd have already started legal proceedings against them, for fraud, among other things. This is absurd. Let me move on with my life, and let the dead rest in peace. Companies such as Hibu are disgusting, slandering the dead like this. Period.
Sincerely,
Heather BlairBusiness Response
Date: 06/26/2025
We have attempted to contact you in hopes of discussing your
concerns. After reviewing the issue
you have reported, we emailed instructions on how to remove your personal
information from Yellowbook.com/People. We have emailed you with a direct
number and email, should you have further questions or concerns.
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