Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hibu Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Hibu on 11/6/24 to build a custom website and develop traffic flow to our business through their SEO program. We were promised social media marketing assistance and a custom video as well as a website that would go live in 2 weeks (per the contract). Our website went live on 11/28/24 (3 weeks after contract) and there were numerous issues. Our site and video were full of stock images and our website write up appeared to have been AI generated. I personally had to log in and make changes as my requests and emails were not responded to. Our biggest issue was when I did send a request for our video to be changed from stock images to our provided before and after images, a new video was uploaded by our Hibu *************** Consultant *******. This video contained only before images, without any explanation. Obviously, a very, VERY bad look for a construction company. I emailed back immediately and received no response. I had to go in and delete the link to the video on my own. After numerous calls to our Hibu account manager ****** and her manager ****, it took nearly two weeks for the video to be fixed. During this time, I have requested that our contract be severed so that we may be free to move on with advertising elsewhere for our business. I cannot trust Hibu to continue to have our best interests at heart. Despite asking both ****** and ****, neither have been willing or able to release us. They have offered a $700 credit but will continue to bill us otherwise unless the contract is ended. This is unfair to us, when we have done everything on our end and Hibu has made a mess of our online presence and our businesss appearance. Were not asking for a refund. We just want out so that we can move on.

  

  Business Response

  Date: 02/14/2025

  Thank you for speaking with us regarding your concerns. We understand that you were concerned about the delay in the creation of your website. Several changes were made during the build process delaying the website from going live. We understand you were also concerned over the website video. We are still working to change the photos on the video to your satisfaction. We have offered a credit for this issue. Our records show that you had requested to cancel, however you are still within the terms of your 6 Months contract. A request to cancel can be made on 6/6/25. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22891846
  
  I am rejecting this response because: My issue has been with regards not just to the creation of the website and the video, it has also been with regards to the customer service. I have gone weeks (now over a month) without ever receiving a response from *******, our site designer. I did not receive any contact regarding my concerns about the website until I made a formal complaint. I have requested to even buy out the contract so that the website can be removed, and this has been refused as well. I find this entirely unreasonable. I feel as if our business is being held hostage. A quick review of Hibu's complaints on BBB shows that I am far from the only person who has been through this experience.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 02/20/2025

  We appreciate the chance to respond to your issue. We understand that you were concerned about the lack of response by your website designer. The *************** Consultant works the account until the products are published. After publishing, changes and follow-up are handled by our Support Team. Your products were published on 12/9/24 and your images were received on 12/31/24. Upon receipt of your images,the DSC on your account created an amends case to change your video. We apologize that she did not respond to your email. You are still within the terms of your 6 Month contract. A request to cancel can be made on 6/6/25.However, we are still able to make changes to your website.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22891846
  
  I am rejecting this response because pictures were uploaded directly onto the website for use on the day I sent changes back to the team (11/29/24). I am also failing to understand why there is no option to buy out of the contract. It serves no purpose at this stage to try to continue to keep me as a customer. 
  
  Sincerely,
  
  ********* *******

  Customer Answer

  Date: 02/20/2025

    
  Complaint: 22891846
  
  I am rejecting this response because pictures were uploaded directly onto the website for use on the day I sent changes back to the team (11/29/24). I am also failing to understand why there is no option to buy out of the contract. It serves no purpose at this stage to try to continue to keep me as a customer. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 02/24/2025

  Rebuttal stands as originally issued with the below response to the BBB. 
  We appreciate the chance to respond to your issue. We understand that you were concerned about the lack of response by your website designer. The *************** Consultant works the account until the products are published. After publishing, changes and follow-up are handled by our Support Team. Your products were published on 12/9/24 and your images were received on 12/31/24. Upon receipt of your images, the *** on your account created an amends case to change your video. We apologize that she did not respond to your email. You are still within the terms of your 6 Month contract. A request to cancel can be made on 6/6/25. However, we are still able to make changes to your website.
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22891846
  
  I am rejecting this response because there should be no reason I cannot buy out of the contract unless youre hoping that I wont remember to cancel on the date youve provided and try to trap me in another extension of the contract? I seem to have encountered that complaint from other customers here on ********************. Quite honestly, your business model is predatory at best.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business a Wedding Planning biz in ********, ** since 1991 and a 78 year old woman who has owned my successful wedding planning biz for 34 years. I recently hired HIBU to do digital marketing for me. I have had a horrible experience with them starting with losing my *** 6 weeks after I signed the contract. I have actually lost revenue since hiring them with proven sales tracked for years. I want to CANCEL with them and I have a 6 month contract but they will not cancel and they have no cancellation policy. I have found horrific reviews of this company because of this practice where they do nothing but won't cancel you. They have all my website info and I want to be free of HIBU but they will not cancel me and I have asked them to do so for 2 weeks. I have paid for 2 months and can't pay for anymore because my sales have dropped since hiring them. I am so distraught I don't know how to reach anyone but the Sales ***! This has been a nightmare!

  

  Business Response

  Date: 02/06/2025

  Our records show that you had requested to cancel, however, you are still within the terms of your 6-month contract.  A request to cancel can be made on your ***************** Solution after the 05/18/25 invoice, and the Social after the 06/18/25 invoice. We understand that you were concerned about our ability to fulfill our promises. On 12/10/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations.  The Social ads averaged over 164 clicks per month, which exceeded the expected results of 40 website clicks.  Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22890889
  
  I am rejecting this response because:

  This company is known for poor business practices and there is no Cancellation Policy in their contract. My company has suffered a 66% loss in business. 

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/07/2025

  Our stance remains the same; there is no reason for adjustment or early term cancelation. 

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The documents uploaded will show the amounts and dates funds were withdrawn for services that has not been fulfilled or has started for my business Extreme Eclipze Window Tinting . My company have not been contacted or serviced by HIBU in any form based on the promised services listed within the contract.

  

  Business Response

  Date: 02/05/2025

  Thank you for speaking with us regarding your concerns. We understand that you were concerned that we did not create a website for you.  We built a website and published it on a subdomain on 9/25/24 because you did not have the domain login information. We updated the domain to ****************** on 10/10/24 and published the website to it. Unfortunately, we did not update the domain in the Listings which caused consumers to get a 404 error when clicking through to your Hibu website. We have emailed you an offer to cover that error. We understand you were also concerned about performance results. When we partnered with you, we provided a Statement of Work. The *** stated that you were responsible for connecting ****** and ******** to the Hibu platform. The *** also stated that Display would have ****** to ****** impressions with ****** clicks per month. We exceeded the expectations for the Display with over ******* impressions and an average of 276 clicks per month. Your listing error rate dropped from 75% to 0%, and you received ************************************************** ranking to 8 and 21 from the beginning of your program. We understand that you have requested to cancel, however you are still within the terms of your 6-month contract. A request to cancel may be made for the Smart Online Presence on March 18, 2025, Display on March 27, 2025, and Local Ranking on April 10, 2025.
  

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was unable to produce the product they stated they could. They made a website that did not function for my company. Then once they actually understood what my company does, they said they could not build a website for my type of company, they don't have the capability. to. So I asked them to cancel my account since they could not complete the statement of work. Now, nobody will answer my call to refund my money and the people on the call line will not cancel it. Absolute worst. This is a scheme company that is incapable of helping people. All I want them to do is cancel my contract. They can keep what I paid. If there is no response since none of the people that are above my account will answer the phone or cancel the contract I will have a lawyer send the paperwork to retrieve all of my funds since they have not completed the statement of work.

  

  Business Response

  Date: 02/05/2025

  We appreciate the chance to respond to your issues.  Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract. So far, you have completed four months of the Smart Online Presence package and one month of the Display product.  Before the Smart Online Presence package was sold, you were informed that Hibu does not create e-commerce ********* agreed to provide a link to your e-commerce site to be added to your Hibu site, which was also discussed during the consultation. It wasn't until after this consultation that you changed your mind about the type of website you wanted.  As per our settlement agreement, all your products have now been canceled, and your account balance has been adjusted accordingly.  
  

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $4747.24 is the total balance that they are trying to charge broken down over a 6 month commitment. The onset was 10/2024 with a promised meeting monthly from 11/2024 on and none of those meetings have been upheld on the from HIBU.We were promised ************* and targeted advertising with a dashboard that would monitor and where we could create campaigns. We have no way of knowing if this happened because we cannot speak with anyone on the HIBU side.***** requested that I send the information directly to him, which I did on October 31, following an initial submission to his technical support team on October 21. However, after missing three scheduled meetings without prior notice, I discovered that neither ***** nor the technical team had taken any action on the campaign. Almost an entire month of paying for a service with no action on the service providers ******* is also important to note that the ****** reviews, submitted by ****** users, are from our own internal campaigns and were not generated by HIBU. While I understand that some ******** posts may have been created, this is the only tangible service we have seen, and we were only made aware of it after HIBU missed every scheduled meeting and this dispute was filed. This was not attempted to be resolved by HIBU except for denying our request to terminate their actions, or lack there of, from our ****** page, website and ******** page.

  

  Business Response

  Date: 01/29/2025

  Thank you for speaking with us regarding your concerns. We understand that you were concerned that we had not delivered what we promised in your contract. We have reviewed your account and had offered credit because contacts were not added to your Assistant as requested, but you had refused the offer. We understand you were also concerned over the lack of response from your Sales Representative and we apologize for that. Due to your unhappiness, we are canceling your contract early per your request. We have emailed you with a direct number and email, should you have further questions or concerns.
  

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I i was lied to by a hibu dalesman and tricked into a contract for digital marketing in dec 2024 i gave salesman a deposit to build a website for my buisness upon review of website i was unhappy and found out he signed my name to a contravt and charged me ****** i cancelled my card and called to cancel service and was told i cant cancel i was contacted by collection depr for a 4 dollar balance i will pay 4.00 in cash but will not pay any other way or would like to sue for tgeft of service this company is a scam and have found warnings from other contractors online

  

  Business Response

  Date: 01/08/2025

  Thank you for speaking with us regarding your concerns. We understand that you were concerned about the signature on your contract. Although you said the Hibu Sales Representative signed your name on the contract, you did not want to pursue the issue. We show the contract was authorized by you and you had also attended the consultation. As requested, we canceled the Search on 1/6/25 and the Smart Online Presence will be canceled on 1/10/25. We understand you were also concerned over the $4.00 balance on your account; we are waiving the billing charge. We are happy that we were able to reach a mutual agreement on this matter and are glad you were satisfied with this resolution. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False contract terms.Denial of service **************** approval Requested to continue service after contract expiration. Continuous Charges for 6 months after contract over

  

  Business Response

  Date: 01/03/2025

  We appreciate the chance to respond to your issue. You had been a loyal client for over 12 months, which we valued. We understand that you claim that you had requested to cancel on 5/20/24, however you were still within the 6-month terms of your new contract. A cancellation has now been processed for all products and services per your request.
  

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a salesperson from hibu a few months ago for marketing for my business.After a few months of talking we had settled on a marketing strategy and price that would be paid monthly for services.The price settled upon was $750 a month.After our first meeting I was told I would need to pay $450 initially for my website build, which I paid. At the end of the first month I was then told I owed another $1000 which was not part of any agreement we had made.The salesman also claimed I could pause service any time if we had a bad month. When I asked about this and told them payment was to high, and wasnt what was agreed upon I was told it was the agreed upon price.Furthermore, my website ****************** still isnt online that the $450 was supposed to pay for and its been over two months.Essentially I have paid for nothing, the company has provided me with none of the services promised and expect me to pay them for goods and services they have not provided. I am now receiving multiple harassing phone calls a week asking for payment.I will not be paying anymore to this company and I simply wish to cut ties as they have already recieved $450 and not delivered an end product.

  

  Business Response

  Date: 12/19/2024

  We have attempted to contact you in hopes of discussing your account further but have not been able to reach you. After reviewing the issues you have reported, we found all your concerns to be in order and have emailed you a direct number and email should you have further questions or concerns.  Our records show that you had requested to cancel, however, you are still within the terms of your six-month contract. A request to cancel can be made for your Smart Online Presence package after the 02/10/25 invoice.  The Search program has only completed one month of the contract and is currently paused; therefore, we are not able to provide a date the cancelation can be requested.  On 09/19/24 when you agreed to the $914 per month advertising, a SOW (statement of work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations.  Before your Search product was paused, you averaged 78 clicks per month, which exceeded the expected results of 45 clicks per month.  Your listings started at a 100% error rate before Hibu and are currently at 7%.  Before your website was pointed away, there were 259 visits, with 92.1% new visitors.  The **** website was published until your domain was pointed away from the Hibu website.  If you need assistance pointing the domain back to the Hibu website, please contact our support team at ************. 

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22692686
  
  I am rejecting this response because: this was the first month result in the photo anttached. and if you check the listed website you have attempted to list. It does not exist. Your services did NOTHING. It actually made the performance of my website and my entire ****** platform worse. I have not recieved a single inquiry from a real customer that has initiated through search engine since you guys destroyed my website and my business pages.

  ****************** no longer exists.. which is the website I paid you guys to build.

  Again, I will not be doing anymore business with your company moving forward. And I will not be paying another bill. You have provided ZERO service to me. My bank has been notified to not process any transactions from your company because you are scam artists.

  And $915 a month? The local salesman that initiated this service verbally told me $750, he also told me there would be no extra setup fees or charges verbally. But as soon as we began moving forward everything changed without my knowledge. 
  

  The salesman CAME TO MY HOUSE and told me these things face to face 

  I no longer have trust or confidence in your company, I will no longer be engaging in conversation or any further debates about your fake services.

  
  ****** ****

  

  Business Response

  Date: 12/20/2024

  Our position stands as previously indicated.  Our records show that you had requested to cancel, however, you are still within the terms of your six-month contract. A request to cancel can be made for your Smart Online Presence package after the 02/10/25 invoice. The Search program has only completed one month of the contract and is currently paused; therefore, we are not able to provide a date the cancelation can be requested. On 09/19/24 when you agreed to the $914 per month advertising, a SOW (statement of work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Before your Search product was paused, you averaged 78 clicks per month, which exceeded the expected results of 45 clicks per month. Your listings started at a 100% error rate before Hibu and are currently at 7%. Before your website was pointed away, there were 259 visits, with 92.1% new visitors. The **** website was published until your domain was pointed away from the Hibu website. If you need assistance pointing the domain back to the Hibu website, please contact our support team at ************.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid HIBU ******* over the last 2 1/2 months for on line marketing and their response from this has been poor. I have not been able to make any money from it and now they want more. I have to get some good leads to sell some jobs in order to pay for more advertising.

  

  Business Response

  Date: 12/17/2024

  Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises.On 09/19/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Since your website was published over two months ago, it has had ***** visits with 97.2% of those being new visitors. The Display ads averaged ******* impressions and over 125 clicks per month, which exceeded expected results of ****** impressions and 100 clicks. The *** stated that the Search ads would maintain a consistent click-through rate (CTR) greater than 1%. Your Search campaign had a CTR of 2.31%.  Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, despite already having a marketing campaign in place, I was approached by a Hibu sales representative, ******** *********, who solicited Hibus services to me. Choosing to work with Hibu turned out to be one of the most regrettable decisions Ive made.After the initial sale, it quickly became apparent that ******** had neglected his obligations to ensure that the service I was promised was actually delivered. I raised my concerns immediately, but for several months, I received no response from anyone at Hibu.Based on my experience, I believe Hibu relies on misleading tactics to inflate their perceived value. Their service does not hold up against competitors, largely due to a fundamental lack of follow-through. They lure you in with promises, but once you sign up, youre treated as just a number. The support and guidance promised during the sales pitch vanish, replaced by unfulfilled promises and poor **************** add insult to injury, they inflated my pricing and provided minimal support my only interaction being a one-sided video without any opportunity for a one-on-one discussion or space to voice my concerns.After voicing my objections and refusing to continue paying for services I felt were misrepresented, Hibus response was to send my account to collections, assuming that I had no recourse. However, they overlooked that a contract is intended to protect both parties. Ive presented evidence to the attorneys handling the matter, and they have found no legitimate documentation from Hibu to support their ********* summary, I strongly advise against doing business with Hibu. They seem more interested in collecting fees than providing meaningful service. For anyone considering Hibu, proceed with extreme caution.

  

  Business Response

  Date: 11/19/2024

  Thank you for speaking with us regarding your concerns. We understand that you were concerned about a lack of response from your Sales Team.  We have spoken with your Sales Representative who indicated that he was in touch monthly until the account was sent to collections. We understand you were also concerned that we did not complete any SEO work on your website. Your website login information was provided on 1/31/24. When we partnered with you, you received a Statement of Work (SOW) that said we would conduct website audits, create up to 7 backlinks per year and write 2 blog posts per year. We have completed 114 site audits, created 4 backlinks and 1 blog post. All products were canceled for nonpayment. You are responsible for the balance on the account.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22544633

  Final Result: Unresolved 

  I am rejecting Hibus response to my complaint because their claims are unsubstantiated and misleading. The fact that Hibu had to ask their representative whether he maintained contact with me, rather than relying on actual records, demonstrates a lack of proper documentation to substantiate their claims. Hibu relies solely on the word of the representative, without providing any supporting evidence to prove their assertions.
  
  The only communication I received consisted of one-sided videos sent after *********************************** follow-up. I have written correspondence proving this lack of communication. Despite multiple requests, Hibu has failed to provide an itemized list of services performed. The only explanation offered referred vaguely to site audits, which were never addressed or rectified. Reports from ******* confirm that no SEO optimizations were implemented as claimed.
  
  Furthermore, Hibus practice of preventing customers from recording calls eliminates accountability. While they claim calls may be monitored or recorded, this ambiguity leaves customers without any concrete evidence to protect themselves.
  
  Hibu has yet to produce tangible proof of work performed. Their attempt to take credit for a keyword improvement after 30 days is misleading, as SEO efforts typically take 3 to 6 months to yield results. The claim that I owe $900 for these services is entirely unjustified.
  
  Unfortunately, I will now pursue additional remedies with the ************************************ and the ************************ for malpractice and misrepresentation.
  
  I strongly caution others against engaging with Hibu. Their services are overpriced at nearly $1,000 per month for minimal results. Dispute resolutions are conducted via one-sided videos, leaving no opportunity for customers to refute their claims or explain inaccuracies.
  
  
  
  

  

  Business Response

  Date: 11/25/2024

  We maintain our previous position that there is no basis for an adjustment. Thank you.