Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 our business was approached by a representative of HIBU INK for help marketing our HVAC business. Our first impression was they had a lot to offer for marketing our business. They gave 2 very good presentations which we likes so we gave them a try. We agreed on a price for their service and were told we would not be billed until the ads were approved and went live. We went ahead and linked them to our software, social media, and ****** accounts. After about three weeks we received our first website proof. It was not even remotely close to what was presented originally. Our representative **** ensured he would fix it. About one week later we received our first social media ad proofs. They were even worse, they looked awful, blurry, and the offer content didn't even make any sense. It seemed like they had no clue what they were doing. We made both **** and **** aware several times that the website and social ads were not approved and not to go live with them. After roughly 30 minuets from the time we received the proofs our request were ignored and the ads went live. We again reached out to **** and he ensured they would not go live even though they already were live. He also ensured he would put together better quality ads. *********** proof he sent was even worse. I made him aware that non of the ads HIBU INK had created aligned with our brand and they were all to be removed from the internet and social media. Again my requests were ignored. Worst of all they made changes to my business profile. Removed our profile from ****** maps. Had it showing our business servicing the **************.(we are located in *********, **). And stole our my business profile. Somehow they managed to make themselves the owner of the page and after several request refuse to remove themselves from it. I have asked several times and again the request are ignored. They have done more harm than good for my business and refuse to make it stop.

  

  Business Response

  Date: 12/22/2022

  This letter is being sent in response to the correspondence received on December 15, 2022,stating that **************** was promised his advertising would not publish until he had authorized the ads.  During my investigation I did find that the advertising should not have been published when it was.  The contract has been canceled as requested and Mr. ********************* was adjusted in full.
  We have contacted ************** to notify him of our findings.  I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 12/29/2022

  
  Complaint: 18576183
  
  I am rejecting this response because:
  My account balance showed $0 owed as of last night. This morning it shows I owe $998. My bill was adjusted in full, and then adjusted back. I waited to respond because I almost did say I accept Hibu's response. This was probably the goal. Instead I waited, and sure enough Hibu did what they do best; tell you exactly what you want to hear, make promises, and then proceed to perform the opposite. It was clearly expressed multiple times via email that we did not want any Hibu to promote our business and use our name in any of their services. We did this immediately after shown a "proof" that we were told would go live in three days. Instead it went live not even an hour later. We will not be paying for any of this. 
  
  Sincerely,
  
  ***********************;

  

  Business Response

  Date: 12/30/2022

  Please note that your Hibu account is at a zero balance.  The 12/28/22 invoice could not be adjusted until the bill was generated.  All products were previously canceled and the balance on your Hibu account is at zero.  We're sorry for any inconvenience you may have experienced.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with HIBU for marketing 10-6-22 and was told numerous things that turned out to be untrue breaching our agreement. Yet despite asking for a full refund and cancellation, they have refused saying the contract starts when I go live versus the date on the contract. See contract.1/ They have breached the contract in numerous ways. (publishing without permission, spamming email contacts, contract end 4-20-22 not 6-20-22.2/ I was told I was to have complete approval before anything was published or sent out to any contacts this was their breach.3/ Almost immediately, I was getting HIBU generated leads and reviews breaching their oral agreement that I would have power of authority before publishing.4/ The website was published without my edits and I was told it was because I didn't respond to an email - however, I was unable to find any email giving me again the right to review the corrections on my end. To date I have still not approved this website and have changed my ip address and returned to my original site since their site was not approved for publishing. No email exists that I could find and no publishing should have occurred without my final permission and control.5/ They linked my contacts up incorrectly I had **** and only 971 went up, this has yet to be fixed. 6/ They linked my private email account sending the reviews to my personal and private corporate email list spamming all my contacts leaving some to leave negative reviews that were old friends, vendors I chose not to do business with, and a slew of other people that were trying to sell me something should not have been spammed for reviews.7/ December 2, 2022 I spent 30 minutes telling me I was in error. Despite I was accurate.8/ I wish to cancel and be refunded all of my dollars due to their dishonesty and unethical behavior and breach of contract.

  

  Business Response

  Date: 12/14/2022

   

   

  Hibu Inc.
  221 3^rd Ave SW
  ************, ** 52401
  Tel: ************
  Fax: ************

  December 13, 2022

                              
  *************************     
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  2625 ********** 

  **********, ** 50310

  
  RE:    Spa-Gos Mobile Salon, day Spa & Lifestyle 

            *********************    

            6953 ******************************************  

            ***********, ** 90045  

            Telephone #: ************                  

            Hibu Product: Social, Smart Online Presence and Assistant

            Complaint # ********
  
  Dear ********************:

   

  This letter is in response to the correspondence received on December 6, 2022, about Ms. ******* claim that she did not agree for the Website to go live, and her linked contacts for the assistant products were from her private email, not her business.

  **************** voice authorized a 6-month contract on 10/20/22 for Social, Assistant and Smart Online Presence package. On 11/16/22 **************** called to have the website published and was told it would take ***** hours. When **************** linked her contacts for the assistant product, she uploaded her personal contacts and not her business contact list. Hibu is not legally allowed to upload the clients contacts, however wizard or Support could do a walkthrough of the process with her.

  **************** asked for the contract to be canceled; however, she is still in her contract and cannot cancel. We have reached out to **************** by email and told her that she is unable to cancel as she is still within her contract terms.

  There would be no basis for an adjustment on the account.

  I apologize for any inconvenience this has caused.

  Thank you,

  *********************
  Hibu Customer Service
  **************
  Email: ************************************

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18526181
  
  I am rejecting this response because: the service was not as promised, the contract was not valid in the dates provided, the services are not being completed as promised and there are 24 recent complaints and growing of their services, unfilled promises and breach of contracts with multiple other individuals. Their is a breach of contract on their  part and cause for a class action of deceptive advertising and contractual unfulfilled obligations that rise to the level of fraud. They used my private email list to spam non clients. Due to these serious violations on their part, and the level of other's in total that have been reported to your agency, I am standing by my opinion that this company is fraudulently unfulfilling their obligations in oral and written agreements and will contest all bills made by them.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/30/2022

  Our position has not changed. 

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 15th we purchased ******************** from *************************. ****** had a contract with HIBU. We intended on potentially continuing the service with HIBU; however we have made a significant # of attempts to have them appropriately transfer and work with them to understand the service and gain access to the website. After 4 weeks of nothing, we moved forward to obtain other services from someone else. Now all of a sudden they are sending a bill noting this will be sent for collection when we never hired them or have had them return any of our calls or discuss anything with us. We have attempted to respond to the notices and get absolutely no where with them. The info on the notice we are now receiving is ******************** | Account Number: **********

  

  Business Response

  Date: 12/02/2022

  Please see attached.

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18450270
  
  I am rejecting this response because we are not responsible for an outstanding balance.  Yes in Oct 2022 the business was sold and the contact remained with **************************  After making multiple attempts to contact and potentially use HIBU we gave up and went a different route with a different provider because they would answer the phone, answer questions and respond.

  I have attached evidence to support that we had no access and the records were not updated as HIBU is stating in Oct.  Attached is an email ************************* forwarded to us regarding a customer that sent a message thru the website and shows this was all still going to **************************   This was on Nov 10th.  It's pretty apparent by this message the account was not updated as stated by HIBU.  We made numerous attempts to contact them and the typical response when we called and spoke with someone after the Oct date was that we did not have access.  The account belonged to ****** as evidenced by the email Nov 10th it still was set up as ******'s account and further we never signed a contract with HIBU.  ****** was responsible for all contracts that she had signed and we did not sign anything to transfer or take over the contract with HIBU.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/07/2022

  We have reviewed the account in response to the client's comments and have adjusted the balance of $180.00 on the account.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this as a small business owner who never received any leads, prospects or business during a 6 month campaign. In february of 2022 I signed up to facilitate a website and run local marketing campaign in my region. During this time I never received one prospect and was paying $1000 A MONTH. I fully understood the risk involved and planned to let it work the way it was described to me by my account manager. I did meet with her 3 or 4 times to change things but was growing concerned due to no responses and only received sales call from other businesses trying to recruit me. After 4 months I was told the vendor that they used made a error and didn't market for me at all. Hibu credited me $1500 and tried to make some resolution to the issue but I do not want there services any more they cannot provide proof that my campaign was only disrupted for 1 month and I don't want anything to do with them anymore they have caused a great deal of stress and distrust and my hope is that no one else gets involved with them. I have been harassed by there billing department and will pursue further legal action if necessary. They screwed up and I should not owe them anything. They breached the contract by not providing the services I paid for and will not pay them another *****. DO NOT DO BUSINESS WITH THEM PERIOD!

  

  Business Response

  Date: 11/18/2022

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on November 16, 2022,stating that ****************** received no prospects during his campaigns with Hibu and that he was credited $1500.00 for a vendor error and had received no proof that the error was corrected.  ****************** received **** visits that Hibu directed to his website.  **** of these visits were unique visitors.  These visits are all potential customers.  There was an error on Mr.******** $480.00 per month Local Ranking product from 04/20/22-08/05/22.  Mr. ******** received an adjustment that covered 100% of all 3 months for the Local Ranking product in the amount of $1440.00.
  We have contacted ****************** and provided documentation that showed the Local Ranking error was corrected.  ****************** was advised that there would be no basis for an additional adjustment.   
  I apologize for any inconvenience this has caused.
  Thank you, 

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing date November 3, 2022 Previous Month's balance $30.00 Billing Charge $4.00 Late Charge $.45 Total Charge $34.45 ******************************** Services Account Number: ****** I was a customer of ********************** for many years using their printed on paper advertising product.I have not agreed to any ******* Services advertising with Hibu (formerly Yellowbook, Inc.)I have contacted Hibu representatives on two occasions asking that the outstanding balance be adjusted to zero on the basis that I have never contracted with Hibu for digital advertising services.To date no adjustment has been made.I have never consented to any form of digital advertising with Hibu.

  

  Business Response

  Date: 11/16/2022

  Please see attached.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2022 I hired Hibu Inc. to rebuild my website and run ****** and ******** ads for my business. I communicated the urgency for a quick turnaround time and they reassured me that they would push it through under expedited timelines. They stated standard turnaround time is 2 to 3 weeks. I was requesting a several day to one week turnaround time. After a week going by it was confirmed by the company that the employee working on my project Had been out of the office the entire week. I was also then informed that their servers were down and their system is not compatible with a form that I have used for a year. I had informed them upfront I wanted to keep this form. End result Is that I have been working with this company for over a month, there have seen zero results there have been many complications. I have requested them to discontinue work on my account and I have also requested a refund. They have been unable to produce the work that was agreed upon signing a six-month contract with them and they are stating i am in a six-month contract so theres nothing I can do. They have been unable to build my website because their website software broke (email stating this from the company), they have been unable to manage my ****** and ******** ads, all of which was agreed they would manage in the contract. This has severely impacted my business. they have refused to discontinue work on my account after many many many requests to discontinue. They are not a good fit for my business and again have not been able to produce the work that was agreed-upon in the contract.

  

  Business Response

  Date: 11/22/2022

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  November 22, 2022
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    Get Health Coverage Now 
            ******************;   
            131 ********.
            *******, ** 28464  
            Telephone #: ************                  
            Hibu Product: Search, Display, Social, Assistant and Smart Online Presence.
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on November 22, 2022, about Mr. ***** claim that the turnaround time took longer than expected for the products. Hibu was unable to build his website because of software issues, and he did not see a return on his investment.

  
  The Client, *********** voice authorized a 6-month contract on 10/13/22 for Search, Display, Social,Assistant and Smart Online Presence. All products had gone live and produced results but not what ************ expected. ************ called in several times to cancel and was told he is still under contract and could not cancel.

  
  We have informed ************ that we have canceled the contract early, and a partial refund will be given on the last invoice.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *****************************
  Hibu Customer Service
  **************
  Email: ****************************************************** 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with HIBU about marketing services and had a webinar with them. Provided HIBU with a credit card to begin running my advertising. They did not provide me with a contract or terms and conditions until the ads began to run. HIBU stated that I gave a verbal confirmation and HIBU signed the contract as a verbal confirmation. They also selected that I read and understood the terms and conditions of the contract, which I never read or saw until after my ads began to run. HIBU claims that because they sent me a copy of the contract (which I did not sign or read) that I was locked into a contract. I contacted HIBU to settle with them and they told me that they would not. They also stated that I could not tell them in advance to cancel my contract 4 months from now, their policy states I have to tell them closer to the end of the contract. All of this information I was not provided, HIBU signed and stated that I agreed to these terms.

  

  Business Response

  Date: 11/14/2022

  This letter is being sent in response to the correspondence received on November 10, 2022,stating that ********************** was not provided a copy of the contract that included the terms and conditions until after his advertising was live.  However, a copy of the telephone authorized agreement was emailed to ********************** on August 29, 2022, the same day he authorized the advertising.   
  We have contacted ********************** and let him know there would be no basis for an adjustment and the contract could not be cancelled pre-term.
  I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18380440
  
  I am rejecting this response because:

  My card was charged on 8/18/22. I received the contract via email on 8/19/22 with the contract signature forged. Signature shows a telephone as the signature. The sales representative stated she received voice authorization from me, which she did not. I asked HIBU for the recording of the voice authorization and they cannot produce. I record all of my calls and do not have a voice authorization. I told sales representative on 8/19/22 that I did not want a six-month contract and never saw the terms and conditions of the contract. HIBU's sales representative clicked that I read all of the terms and conditions of the contract. I did not read or click on the link to read, another forgery by HIBU's sales representative.

  Sales rep told me she could not go backwards because the 2 months of advertising had already been set. I told her I would do the two months that HIBU already charged but no more. She said she would let her boss know. That was the last communication I had with sales representative. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/16/2022

  Our position stands as previously indicated.  ********************** was provided a copy of the contract that included the terms and conditions on 08/19/22.   ********************* provided a deposit and participated in a consultation for the products to be built.  The request to cancel the products came after the products went live and before the minimum term of the contract.  The contract can not be canceled at this time. 
  

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with ******************************* the local HiBu rep. ********** she presented was on an I pad. I questioned everything. Can I cancel at anytime ? ****** * absolutely* Is there any other part of this contract that is not in front of me on this I pad. ****** * No and I will provide you a written copy * That was 6 months ago and she still has never provided one * I told her I will not do auto pay because if no results I am cancelling this* Lauren * no problem * These people actually took money out of my bank account without my permission. Turns out that what she actually showed me on the I pad was not even two pages of a ten page contract. This is all intentional. If you look at other complaints and reviews, you will see this is their way to commit theft by deceit. I called a second meeting and asked her to bring a complete copy of everything. She showed up empty handed again. I told her 'Laruen what you did is equal to me. Selling someone half the windows in their house. They showing up with all them and telling them * oh when you signed you agreed to an addendum I had out in the car. Hibu's whole sales pitch down to how she holds the I pad and everything is intentional to deceive the customer. And when you call there customer service to cancel. They don't answer the phone. They have a number just for cancellation that they don't answer. I set my phone down on speaker and put it on auto redial. After 2 hours and 22 mins some answered. I told them I was cancelling my contract at end of term. Because by now I realized they had just straight up robbed me. was told by the person who answered * oh you have to much time left on your contract to cancel. I told them I am putting in the cancelation now for end of contract, because *********************** regional manager for Hibu said * you have to cancel by October ********************* January. So not only did they lie about cancelling anytime. They have in terms that they hide at point of sale that you cant even cancel at end of

  

  Business Response

  Date: 11/02/2022

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  November 1, 2022
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    ****** Exteriors 
            ********************;   
            806 *****************************.
            ************, ** 64015  
            Telephone #: ************                  
            Hibu Product: Social, Smart Online Presence, Assistant and Local Ranking
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on October 26, 2022, about **************** claim that Hibu pulled a payment without his permission, the sales representative told him he could cancel at any time and the cancelation department did not answer their phones.

  
  The client, *************** signed a 6-month contract on 6/10/22 for the Smart Online Presence,Social, Assistant and Local Ranking. **************** claimed that we set up reoccurring payments and pulled a payment without his permission. We found that **************** set the account up when making a payment through an email link that was sent to him. The sales representative did not tell **************** that he could cancel at any time. He was told that he signed a contract for 6 months. **************** sales representative sent him a copy of his contract on 8/2/22 to ******************.

  
  On 10/27/22 **** did speak to our cancelation department to cancel products once the contract was fulfilled. Local Ranking, Assistant, Smart Online Presence, and Social are to be canceled December 19th, 2022, as scheduled.

  
  We have tried to reach **************** by phone and email. We have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled advertising with HIbu (aka yellowbook) in March of 2022. I received a bill in October and called to cancel again and they would not let me cancel. I did not pay the bill because they are billing me for a service that was canceled. Now, I have received another bill. I just want to cancel and not be billed.

  

  Business Response

  Date: 10/28/2022

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  October 25, 2022
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    ***************************.
            ***** Knapp    
            P.O. Box 136. ***********************.
            ************, ** 18829  
            Telephone #: ************                  
            Hibu *************** Boost
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on October 20, 2022, about **************** claim that she was billed after cancelation.

  
  The Client was auto renewed into the print ******************************************** publication on 6/25/21. The print contract ended in August of 2022. We notified the business on 6/6/22 that we would convert them to a digital Mobile Boost for the same price as the print version. An email of the same letter was sent to ****************** on 6/10/22, in the letter it tells the client that they will receive two months free and bill at the same rate as the print publication. The letter stated if they wish not to continue, they may call in to cancel the Mobile Boost at any time.

  
  ***** called the Client Success Cancelation team on 10/14/22 to cancel and was told we required the owner or the contract signer to cancel. ******************* up on the representative without getting the owner or contract signer on the line.

  
  We have tried to reach ************** by phone and email. There has been no response. We have processed the cancel of their Mobile Boost program based on the complaint.

  
  There would be no basis for an adjustment on the account.
  

  I apologize for any inconvenience this has caused.
  

  Thank you,
  

  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18247621
  

  I am rejecting this response because:
  ***********************, the contract signer called in yesterday to cancel and believe that she was successful at canceling.  However, I do not trust that they actually canceled, therefore, I would like to wait a month or so and see if they send another bill.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the assistance of the BBB with this issue as this is putting myself and my family in immediate danger. I have attempted to resolve this issue directly with the business but the have it set up to have me jump through hoops and I dont have the time for all of this. Yellow book.com is reporting myself and my address as a DEAD relative who would be 103 years old as per the yellow book profile. Yellow book says to call been verified and been verified puts it back in yellow book. In any event, I want this information removed as we have a Stalker Issue and do NOT want our address online AT ALL. This is basically a form of slander as the company is making FALSE STATEMENTS and is not correcting it. The profile is *********************************** ***************************************************** and I am attaching a screenshot as well. I again demand that this information be immediately and permanently deleted from this site and all sites it owns and or operates. Thank you

  

  Business Response

  Date: 10/19/2022

  Please see attached.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************