Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hibu Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract started in July of 2022. I was supposed to be charged $1,875.00 monthly for 6 months. I added the #s and the total came out to $11,250.00 with an additional payment of $99 to start. The company charged me a total of $12,984.52. The contract was for 6 months, they mentioned that if I wanted to cancel it to call Feb. 15 of 2023 to cancel so I wouldn't get charged another month. My worker and I got in contact with the Rep. *************************** to be able to cancel and we were told that it had to be done on the 27th of Feb. we made some attempts to get it cancelled before the 27th but were unable to do anything until the 27TH of Feb. One thing that was not explained was why we got charged over $3000 on the Sep bill, but only $450 on the Aug bill. There was an over charge of ********. We were also told that the Sep bill only counted as one month not Aug and Sep together. That it was a prorated charge, but that was not explained to me from the start. We trued getting in contact with the Rep before Feb 15th to talk about the cancelation, but it was very helpful and kept saying to wait until the contract was up before we could do anything. When we spoke to the Rep and the person from the company they kept going back and forth and they would say one thing then change there words. I understand that I have to pay the 6-month services, but I feel like I have paid more than what I was told and would like to be refunded for the extra that was pulled out of my account. This has caused me to fall behind on some payments of my shop and bills.

  

  Business Response

  Date: 03/10/2023

  Please see attached.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6 month contract with hibu a marketing company the representative person told me that I will get a minimum of 3 to 5 leads a week..so I sing the contract pay in advance 2 months.is a long ****** that is hard form to explain need to be an interview. Long stories short not recive What I was told and know I'm having trouble canceling my contract even though the 6month are do..went to the bank to help but it being hard for them too.can you please get me someone to have a conversation and explain my frustration..thanks..you can check hibe has a lot of bad reviews in BBB pages their demanding the same has me same same problems..

  

  Business Response

  Date: 02/23/2023

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  February 23, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    Fusion Epoxy Designs 
            **********************;   
            7559 ******************.
            ******, ** 85746  
            Telephone #: ************                  
            Hibu Product: Display, Social and Smart Online Presence
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on February 16, 2023, about ************** claim that his products were not working.

  
  The Client, *********** authorized a 6-month contract on 6/8/22 for Display, Social and Smart Online Presence. ************ claimed that the products were not working for him nor bringing in business. After reviewing his analytics, the products did perform as expected.

  
  ************ called on several occasions to cancel the contract before the terms of the contract were completed. ************ was informed that he is still within contract terms;however, we agreed to terminate his contract early with the exception the balance on the account would be owed.

  
  We have tried to reach ************ by phone and email. He has replied to our emails saying that he would see us in court.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hibu has been in charge of promoting my website over the last few years. I have downsized and requested that we no longer use their service. In October of 2022 the credit card used to pay that account was closed. Hibu called looking for payment. I called them to make a final payment on Dec. 7th and requested they close my account. The customer service rep collecting the money said I needed to call another number she could not do that. I assumed the site was still active and did not rush to call the other number. On 2/1/23 someone said my website was unreachable on the internet. I assumed they closed my account as requested. However I had been charged for December and January now February on my card. I called customer service and they said my site has been inactive since October? I said Ok, please close my account. The representative said they could not do this. I called the number again, chose the correct prompt, spoke with a customer service person who said they could help. He verified my account and information. He then said I would have to wait on the phone for **** minutes until someone could help me. I explained I can not do this could someone call me back? They said that was not an option. I sent an email and did a chat with a customer service rep via their website. Every time I request to cancel they insist someone else must handle this request. I have spoke now with 4 different reps and can not get a resolution. This seems like a racketeering effort to keep customers from cancelling. I would like a record of my request to cancel and have someone from the BBB look into this practice. Refusing to allow a customer to cancel a service they are not providing seems to be an illegal and a fraudulent practice. Attached are the **** charges, request to cancel via email and chat, also verification it was received.

  

  Business Response

  Date: 02/13/2023

  Please see attached.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ********************* with the company, and they have taken money out of our account after it was canceled. They constantly harassing ** since we canceled their lousy service which they never would update.

  

  Business Response

  Date: 02/10/2023

  This letter is being sent in response to the correspondence received on February 06, 2023,stating that ******************** was billed after he canceled with Hibu.  In addition, he stated that Hibu would never update his service.  ******************** requested access to his domain on 11/16/22. Hibu released access to *******************. On 12/21/22 ******************** requested the cancelation of his Website.  His final invoice was sent on 12/09/22,this was before his cancelation request. The final invoice was valid.   Website changes are allowed when a client notifies us of requested changes.  The last change requested on the website was on 08/20/20 and the changes were completed the same day. 
  We have contacted ******************** and provided the above information in voicemails and emails.  When we were unable to speak with *******************, he immediately disconnected the call when we reached out.
  I apologize for any inconvenience this has caused.

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2022 *******************, an executive with HIBU, made an unsolicited contact with me regarding my exterior cleaning business to promote my online presence. I told him I wasnt interested as I get plenty of business through my ****** My Business listing. When he contacted me again in August I told him that my *** listing had been suspended and I didnt know how to get it restored, and if he could get my listing back and add a second location then I would hire them. He assured me that they could do that for me as HIBU has an inside man at ******. They sent me the contract and I told him I didnt want an extended contract and he assured me that I could get out of it at any time I wanted, that it was just a formality. I signed it in August of ************************************************* my second location listed. I have called them and talked to them on the phone about this, telling them that I want to cancel the contract because they didnt do what we agreed to and that **** told me that I could get out of the contract anytime I wanted to. They told me that I signed a contract and they could not end it and for me to contact ******************* who signed me up. I contacted him more than once and each time he said he would get on it. I am still being billed and never got from them what I hired them for. In December I hired another company to do this for me and we now know what ****** is requiring to get my listing back up, I am just waiting on some paperwork from the ***************.

  

  Business Response

  Date: 02/13/2023

  Please see attached.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18967799
  
  I am rejecting this response because:

  HIBU claims they got my ******* My Business' listing back up, but all they did was add 'Roof Repair' to the duplicate listing that was already up. The listing I had in ******** was the same as the Sixes location, "Day Star ***************** Services", not "**************************."

  My memory is perfectly clear regarding ******************* telling me that I could cancel the contract at any time because I planned to do that after they got my listing back up. That was my plan from the start. I considered the $734 dollars they would have gotten from me to be sufficient payment, but they never got it done. It took some time, but I found someone who is now getting it done for me and they are charging me less that $100. I don't believe HIBU even tried because the new company I hired told me what paperwork I need from the *************** that ****** requires for that listing to be restored and HIBU never told me that.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/21/2023

  Please see attached.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to cancel before my contract was up and the process was exhausting. They transfered me from one person to another. I ended up being able to cancel but received no refund whatsoever and never received the confirmation E-mail I was promised. I'm also still receiving E-mails from them asking me if I want to own my website. This is harassment and unexceptable. My services were canceled before my 7 day cancelation period. Hibu should have no association with me whatsoever. I'd also like to mention that lady who was dealing with my social media sounded extremely High and was extremely difficult to have a conversation with. One of the main reason I decided to cancel before my 7 days was up. After you connect your social media accounts the dashboard gives you no control on stopping the access. Overall a terrible and unprofessional experience.

  

  Business Response

  Date: 02/01/2023

  This letter is being sent in response to the correspondence received on January 31, 2023,stating that ************** was frustrated with the cancellation process, that he was able to cancel but not get a refund, he was getting emails about owning his website, he felt it difficult to have a conversation with his *************** Consultant, and he wanted to stop the access he gave Hibu for his *********
  We have contacted ************** and all his questions have been answered.  We confirmed that a refund is being issued in the amount of $546.94 because his telephone-authorized contract was canceled within the 7-day time frame allowed.  We apologized for any frustration with the cancelation process.  We contacted ******************* Consultant manager,and the call-in question was reviewed, his ******** has been disconnected from the Hibu platform.  In addition, we confirmed the cancellation confirmation email was sent to his email address on 01/30/23 and we sent him a screenshot of the cancelation email for his records.  We spoke about the email he received about owning his website.  We were not showing a record of any email being sent about owning his website.  ************** was kind enough to forward us the email.  The email was from ****** and not Hibu and was an invitation to claim his ****** My Business account. 
  I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18958235
  
  I am rejecting this response because:

   

  I filed a complaint with the BBB over a month ago. HIBU called and told me lies to get me to accept that the issue was resolved. I was told my refund was on the way multiple times. Now they are saying it's being requested. I'm tired of dealing with this company. I just want my refund back. They have been nothing but a problem since the start. I'm shocked that ****** is partners with them. Every single person I spoke with on the phone has told me something different. They have taken advantage of me.
  

  
  

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/28/2023

  We apologize for the delay.  The refund in the amount of $546.94 was issued electronically to your Mastercard ending in **** on 02/27/23.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6th 2022 I hired HIBU for my marketing and I told my sales rep that I had taken a loan out for theyre services and he assured me that Id be getting leads by the end of the week. I had told him that my website was not ready and and he assured me also that it wouldnt be an issue because there were adds that they were gonna create that would take care of that issue. Needless to say after about 3 weeks of absolutely nothing to show for my investment with them and the sales rep literally laughing at me over a text message they let me cancel my contract and wouldnt refund non of my money. Im a small veteran owned business thats truly struggling to feed my family and dealing with HIBU has been a true nightmare

  

  Business Response

  Date: 02/02/2023

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  February 1, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    ****************** 
            ***********************;   
            318 ************** Rd.
            *******, ** 74066  
            Telephone #: ************                  
            Hibu Product: Search, Display and ***************** Solution
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on January 31, 2023, about Mr. ****** claim that Hibu will not refund his money.

  
  The Client, ************* authorized a 6-month contract on 12/23/2022 for Display, Search and ***************** Solution. The products did go live and receive traffic. Hibu has let ************** out of his contract early and there is money that will be refunded back to ***************

  
  We spoke to ************* and told him that there would be a refund and no further adjustment to the account. ************** replied to the email that he approved for the refund.
  

  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** s why here...

• Initial Complaint

  Date:01/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired HIBU to do SEO marketing on behalf of my business. I signed a 6-month contract with them to do ****** ads, digital marketing and pay per click ads. I agreed to pay them $800 per month to do this service. I signed and made the first payment 5/19/2022. About half way through their service, I realized I was not receiving the *** I anticipated on getting and looked into another company. I did try to cancel my account in September of 2022, but was reminded I still had a 6 month contract in place, so I continued to pay them. I was told verbally over the phone that I must call in 14 days prior to my next billing cycle to cancel my account and I would be eligible to cancel in November of 2022. Meanwhile I was still paying the $800 a month for their services. I called 11/4/2022 to cancel my account, since my next billing date was 11/19/2022. There was some conversation saying I would still have to pay for November's invoice, but I argued that. They never cancelled my account on time and now they're saying I owe them for November. I'm not paying the November payment because I fulfilled my 6-month contract with them and gave them 15 days in advance to cancel my account. They are now sending me to the "legal department" of HIBU. I made contact with them as soon as I could and explained my situation. The agent then agreed with me that I have made all 6 of my payments and it shows I called in 11/4/2022 to cancel. He then sent me to a claim rep and now have a claim open. They are doing an internal investigation on my account, but I feel it will be highly discriminated against me.

  

  Business Response

  Date: 01/30/2023

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  January 23, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    Shaded Window Coverings 
            **********************;   
            4461 ********************; 
            *************************************************;
            Telephone #: ************                  
            Hibu Product: Display, Search, and ***************** Solution
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on January 18, 2023, about ******************** claim that he did not receive the return on investment he was expecting and that he has paid more than 6-months on the contract.

  
  The Client, ******************* authorized a 6-month contract on 5/19/21 for Search, Display, and the ***************** Solutions. ******************** billed 5-months for the Display,Search and ***************** Solutions and had 1 more month to fulfill the contract.  ******************** billed for all products in June; November would have been the final invoice for the products.All products have been canceled per ******************** request. During the time that the products were live they did receive traffic as expected.

  
  We have tried to reach ******************** by phone and email. ******************** replied that he believes that the contract started when he authorized the contract. It was explained to him that there must be 6-months of full billing for all products. ******************** was only billed 5-months for the products and the balance on the account remains due.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18830389
  
  I am rejecting this response because:
  I signed the contract and started payment on May 19th. I have made every payment for 6 months up to the finalization of my contract as of November 18th. It is not my fault they took a month to create the ads and not run them for a full 30+ days. 
  Its not necessarily the return on investment, as its the fact they dont have a cancellation policy that was written for a customer to view (exact words from sales rep). Also giving them over their 14 day notice to cancel and then tell me that some automations take a little longer to cancel. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/01/2023

  Rebuttal stands as originally issued with the response to the BBB.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for their marketing services to help get some attention to my company, I asked before I even gave them any money, that **** I get enough customers to gain enough money to pay for next month? He said Yes (I cant remember exactly what he said, but he did say yes or that I should.). Then they said they cant say that I would get people, but are refusing to listen to that point of the statement as if I didnt say it.

  

  Business Response

  Date: 01/12/2023

  This letter is in response to the correspondence received on January 6, 2023, about Ms. ******* claim that she was promised she would get enough clients to pay for the program.
  **************** authorized a 6-month contract on 11/16/22 for Display, Social, Assistant and ***************** Solutions. **************** was aware of the monthly total and the length of the contract according to the voice authorization. The sales representative did not promise **************** she would get customers to pay the monthly bill. *************** tried to cancel the products on several occasions and was told that she could not cancel because she was within the contract terms.
  We have tried to reach **************** by phone and email. **************** replied that she did not want us to contact her by phone or email unless we canceled her contract.
  There would be no basis for an adjustment on the account.
  I apologize for any inconvenience this has caused.

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very dissatisfied with the service from Hibu. I spoke with the **** ********************** before signing up and he assured me I would be able to cancel the contract if I needed to. When I first spoke with their team and both reps ****************** and ********************** they initially said it would be 3 month contract, but when I signed up it was changed to a 6 month contract. I decided to cancel shortly after and was denied even though was told I would be able to. I told them that with a new pregnancy being 'high risk, and having many costs, this was an additional reason I needed to cancel. In addition to that the service itself is very poor. They did not provide any copy or content for the display ads, it was all what I already have, so no new marketing as promised. They also display on websites that have nothing to do with my program and product and when I questioned it, no changes were made. Since the service started, it has not garnered any sales or new page visits. I've requested the charges be refunded and canceled several times with no progress. I have called and spoken to many other reps with no help or update. I would like this program canceled and refunded.

  

  Business Response

  Date: 01/11/2023

  Please see attached.