Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

• 

  Hibu, Inc

  2560 Renaissance Blvd King of Prussia, PA 19406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services rendered were non performed and ****** ads were so poorly done that they were not able to be found with all but a few of the key wards set up for the ad. When we found the ad it was so poorly done that where my company name was supposed to be it simply said business name. See picture for this evidence. I requested the correction and my concerns of the ads not being pulled up by people I asked to search the key wards. 3 grand for 2 months of ads that were never done. They were supposed to help my ****** ranking and failed to do this as well I have evidence of both.

  

  Business Response

  Date: 04/11/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  April 10, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ***** Heating & Air 
            *****************;   
            1313 ********************************************************************* *******, ** 62526  
            Telephone #: ************                  
            Hibu Product: Display, Search, Smart Online Presence and Assistant
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on April 7,2023 about **************** claim that his products were not performing and one of his ads did not have his business name.

  
  ************** authorized a 6-month contract on 10/7/22 for Display, Smart Online Presence and Assistant.************** had signed an amended contract for an increase in Display with 4-months still being in the contract, added the Search product for 6-month contract, the Smart Online Presence had 5-months still being in contract and the Assistant also with 5-months left on the contract. ************** has tried to cancel the products but still is in contract. The products have been canceled due to non-payment. The balance due on the account is owed.

  
  The ad ************* claims did not have his business name was not a Hibu ad. Hibu was unable to find any such ad online.

  
  We have tried to reach ************** by phone and email, we have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description: We signed up with Hibu for web-hosting and marketing appropriately 9 months ago. 3 months into the agreement I called the rep and said we had no leads coming from their service. We were promised ***** calls per month. When I called, they said they could suspend service, which they did for 3 months. I was informed a few weeks ago that the suspension would be ending, and service would be starting again. I notified them several times that my intent was to cancel. They told me that I couldn't cancel because I signed a contract. I told them they weren't adding any value. Even the sales reps **** told me that we had been set up on a campaign that she would have never used. I was told to call collections to try to cancel the account. I called 2 times, and waited on hold for 45 minutes until I hung up. On 3/20, they ran my card for one month of this campaign and our web hosting service. We had specifically canceled the card that was used when we started with HIBU, for the reason that they couldn't run our card anymore. We still pay $240 per month for web hosting, and I had called last month to pay for this. At this time, they must have collected my new card information without my consent, and used it to pay for the service in this contract that I have been trying to cancel. Desired Outcome: Refund of all funds paid for services not performed for marketing, total of $4,000. Cease to process card for any further charges.

  

  Business Response

  Date: 04/11/2023

  This letter is being sent in response to the correspondence received on April 07, 2023. We have reviewed this account and we disagree that any refund is owed or that ************** is entitled to cancel his contract with Hibu at this time as he has not met the minimum terms.  When ************* requested to cancel, he was reminded that he had not met his minimum term.    The Display campaign has resulted in more than ******* ad impressions and more than ***** clicks. In addition, since the start of the campaign, he has received more than 45 contact form submissions on his website.  His claim that our sales representative told him that we should not have enrolled him in Display is unfounded.  When ************** stated he was not happy with the Display campaign we offered the option to move his contractually committed spend from Display to our Local Ranking (search engine optimization) product. He did not respond to that offer.  ************** has been notified that there is no basis for an adjustment.   I apologize for any inconvenience this has caused. 
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19905351
  
  I am rejecting this response because:

  During the First 3 months of the contract with HIBU, our business had less than 3 leads as a result of the marketing campaign that HIBU was supposedly doing. The results of the campaign was very disappointing and viewed as a bait and switch tactic. Because of this, the campaign was paused, and a different marketing company was hired. Since we started using a different company we have received a lot more clicks and activity through our website. Hibu is inaccurate claiming that they are driving these marketing metrics. We had to pay a different firm to do the job HIBU claimed they were doing, and now HIBU is taking credit for the results. If our company would have experienced the results we are having now, back when we signed up with HIBU, we would haven't had requested to pause the campaign. Also, if the results we are having now, were from HIBU, we would be happy to continue the contract, and even extend the contract. Unfortunately, this isn't the case. Hibu is taking credit for work we are paying someone else to do. Also, they make it nearly impossible to contact anyone at their company if you desire to cancel a contract. We are a small business, and feel we, and others, are being subjected to predatory practices by HIBU. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/13/2023

  Our position stands as previously indicated.  There is no basis for an adjustment.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $589.11 from this business for a listing with them. It used the name I used to call my massage practice, Theraheal Massage Therapy along with my home address. I've been retired for 3 years, haven't used that business name in over 10 years and did not ask for any advertising. I tried to call their billing department but could not get through. If this is how they try to get business it is not ethical & perhaps not legal.

  

  Business Response

  Date: 04/06/2023

  This letter is being sent in response to the correspondence received on April 04, 2023, where Ghenia Websterss stated that Hibu sent an invoice that was not authorized.  Upon review of the attached invoice that Ghenia provided with the complaint, it was discovered that the invoice was not from Hibu. The name, address, and phone number on the invoice are for another business.  Ghenia does not have an account with Hibu.      
  We have made multiple phone calls and sent multiple emails to Ghenia with this information but have had no reply.  I apologize for any inconvenience this has caused.

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract began 6/14/22 for a 6th month trial, contract has "Telephone Authorization" as the signature on our contract.The following is what HIBU was contracted to do for our company: SOCIAL, SET UP SOCIAL, MANAGE SEARCH, SET UP MANAGE SEARCH, LISTINGS MANAGEMENT, REVIEWS, REPUTATION, SMART SITE PRO and WEB DESIGN, EMAIL CONFIRMATION WAS TO SENT 2 DAYS AFTER THE CONTRACT.HIBU WAS IN BREACH OF CONTRACT 2 DAYS AFTER THE START OF THIS CONTRACTS.*Email confirmation was sent do the wrong address after the phone conversation on 6/14/22 when I gave the correct addresses.The only thing HIBU did was copy OUR website and create another with/hibu at the end. HIBU REFUSES to send me the "manages search" stats. We never received the "Platform" information that monitored what HIBU was supposed to do for our company.HIBU is now fraudulently STEALING 2 months of EXTRA payments outside of the 6 months that was already paid for, (Which was less than an hr of work preformed for $927.10 per month we have ALREADY paid HIBU. Total paid $5,562.HIBU Claims found NO REASON to cancel the extra 2 months of payments.I have requested SEVERAL TIMES to see and hear the evidence HIBU claims to have that proves we owe the extra 2 months. (Phone conversations are recorded by HIBU, however will not let me hear them).59 BBB Claims in the last 12 months for HIBU. That is more than 1 claim a week! HOW ARE THEY STILL IN BUSINESS?

  

  Business Response

  Date: 03/31/2023

  Please see attached.

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19856840
  
  I am rejecting this response because: 

  HIBU is the worst Bait and Switch companies I've ever dealt with in my 18 year career!

  The 6 month contract cost for per month was 875, which totals **** for the full 6 months.  They took fraudulently **** in payments from my credit card.  Yet Miss ******* only would ***** the February payment would be canceled.  She would not refund the monies as "she believes" it was correct, even though the contract states 6 months at 875 a month.

  I just had a conference call that I recorded with ******* where her going live dates were 9/14/22, not the 7/14/22 she is claiming in her response.  When asked to provide PROOF of the " going live" all she sent were several excel spreadsheets with only 3 columns with very little information that I could have wrote in a few minutes.

  Also, HIBU was in BREACH OF CONTRACT ON DAY 2 OF THIS CONTRACT!  The contract states a confirmation email would be sent 2 days after the verbal authorization, this email was never received.  HIBU had the incorrect email address even though on the 6/14/22 conference call I CLEARLY spelled out the correct email address!  However, HIBU a did not miss emailing the correct email address the billing statement each month.

  This email issue also caused Atlas to miss all the quote requests/leads that went through this HIBU "copied" Atlas website.

  HIBU was in BREACH OF CONYRACT AGAIN by not providing us with the Dashboard Login Information until February 2023.  This is at the END of the contract, AFTER I called HIBU to cancel this ridiculous excuse of a binding contract.

  Customer service is a joke, you call they yell at you and hang up.  Absolutely disgusting behavior for a CSR.

  HIBU refers all questions to their "terms and conditions" website.  " Item 21 states ONLY the person that verbally authorized this contract can call to cancel the contract.  AND it MUST BE 15 DAYS BEFORE THEIR NEXT BILLING DATE ON THE 10TH OF EVERY MONTH.  The problem with ******* repeating that statement is THAT IS NOT WHAT ITEM STATES!!!  Item 21 states "You may call this number at anytime Monday through Friday(times) and Saturday (times)."  NOWHERE IN THE "CANCELATION (Item 21).  

  When I read the cancelation policy to *******, she went silent for a minute then stumbled on her words stating "OH, you have to look at the top of the terms and agreement page where the definitions are to know who you and your/you're are"

  This is a perfect example of BAITING AND SWITCHING!

  With HIBU refusing to make this right I will, I will be contacting the ******** Attorney General with all the proof the this SCAM that HIBU is doing to everyone!!! 56 claims in 2022 on BBB, that is more than 1 a week!!!  Companies deserve to know HIBU is a SCAM and should not be allowed to practice business.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/06/2023

  Please see attached.

• Initial Complaint

  Date:03/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expressed my unease and unwillingness to sign a contract. The rep I spoke with assured me there was no "contract" but that they "asked me to give them 6 months. I started experiencing health issues and it wasn't producing so I decided to cancel. They have said I verbally agreed to the contract via phone recording when giving my credit card info. Over and over, verbally, I was assured there was no contract. They are purposefully deceitful to get your money with little to no work to show for it.

  

  Business Response

  Date: 03/16/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  March 14, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    Nurti-West Mid Atlantic 
            *******************;   
            *****************************; 
            **********, ** 19810  
            Telephone #: ************                  
            Hibu ************************** Solution, Assistant and Search
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on March 9, 2023, about Ms. ****** claim that she was told that she was not in a contract and wants it canceled now.

  
  The ******* Ms.***** ***** authorized a 6-month contract on 11/7/22 for the ***************** Solution, Social and Assistant. There was also a ***** authorized amended contract for the ***************** Solution, Search and Assistant programs on 11/15/22. This amended contract switched the Social to the Search campaign. Ms.***** agreed to the 6-month terms during both contracts.

  
  Ms. ***** has requested to cancel but she is still within the contract terms. There is 2 months remaining on her contract. She is currently unable to cancel.

  
  We have tried to reach Ms. ***** by phone and email, we have not received a reply.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Hibu digital marketing for a FB ad only and they agreed. They offered to re**nstruct my website if which i dont want or need. They sent a horrible ins ** website as ex of there work it was not what i want in there format as i like mine and they said they would just make some updated verbage changes and add some pics only over 4 wks ago when gave them ******* for my first month of ad. After waiting over 4 wks for them to simply use my website and just make few changes the sent a new website **nstruction that was very poor and omitted all my info and format and i was not happy as they did not do what we agreed on they state they cant work on my add until my website is created. They also sent with this new website that is horrible a statement i would be charged monthly for my website i never agreed to this to maintain my website as hired only for the ad. i know see this is a way to keep in reading my **sts for their gain. and why they are so focused on my website. Horrible **mmunication with each other to move forward and i dont trust them now to do my ad as they still have not even started it so i told them today this is not what i hired them for and after taking 4 wks and still no action on my ad i asked for my money back and end the relationship. They argued with me and state i signed 6 mos **ntract of im not aware as rep knows my plan of trying my ad for few mos only to see response i get first. They refuse stating in production what is in production ? they havent stArted working on my ad and spent 4 wks of nothing did not update the few verbage only changes i wanted and did something totally did than agreed upon to find a way to get more money out of me. I dont need them to manage my website and that was made clear. They are **nt changing their story and now state they will use the few changes i sent to my current site i already sent weeks ago but they never did. I dont feel they are honest and horrible **munication and untruths.

  

  Business Response

  Date: 03/15/2023

  This letter is being sent in response to the correspondence received on March 09, 2023,stating that ****** hired Hibu to run ******** ads only and never agreed to a monthly charge for a website or a 6-month contract.    On 02/07/23 ****** telephone authorized Social, Smart Online Presence, and the Assistant product for a minimum 6-month term.  This information was recorded as well as a copy of the contract was emailed to ******.    
  We have contacted ****** and agreed to cancel her pre-live contract.  I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm copying and pasting the review that was left. It should have actually been a complaint with the BBB.The Review:I was very disappointed with the service I received from Hibu ****************** I hired them to manage my ****** Ads campaign, but they failed to optimize my keywords or add any negative keywords to stop irrelevant traffic. As a result, my budget was used up daily with no results. When I asked for help, I was told that the competition was high and there was nothing they could do. However, after taking over management of the campaign myself and adding negative keywords and targeting defined audiences, I saw an immediate improvement in my CPC and quality score. I was also frustrated that I had to call multiple times to try and get answers and suggestions, and each time I was given the same excuse. Overall, I feel like I wasted a lot of money on this service and would not recommend Hibu ****************** If you don't know anything about ****** ads or advertising in general you are their victim.Comment from the Business: Thank you for taking the time to speak with me today. We appreciated the feedback. As discussed, we processed over a dozen optimizations on your Search campaign and at any time additional changes could have been requested by contacting our support team. All changes that were requested, were completed.Our response to their replay: Your reply is very misleading, as you did try to twist my wording when we were on that phone call. I did not say that the suggestions that I had made were not applied to the account. I was shocked at the lack of simple optimizations that were done until I called in and told them what to do. Our ****** Ads quality score was allowed to reach **** and nobody reached out to us to let us know what was going on, or make a suggestion to correct the issue. They let my ads run for months blowing through the budget on the wrong search terms.The dozen optimizations were made after six months of Hibu NOT managing my ads account. You were hired to manage the AdWords account and not wait for me to call in and do the work myself. Please give me the account ID for an external audit.

  

  Business Response

  Date: 03/10/2023

  Dear ********************:
  
  This letter is being sent in response to the correspondence received on March 08, 2023, where **************** stated that Hibu did not optimize his Search campaign or add negative keywords.  **************** had previously left a 1-star review in January.  We discussed at that time that Hibu had processed over a dozen optimizations on the Search campaign and at any time additional changes could have been requested by contacting our support team. All changes that were requested, were completed.  **************** was also provided a keyword list at the start of the Search campaign to confirm the keywords and he also had access to his Hibu dashboard.  In addition to the information that was left on the complaint **************** reached out to us as well and stated that he had requested a photo to be updated and the change was not made.  Upon research, it was found that on 11/21/22 **************** asked what the process was to update his Display photo to another photo that he wanted to provide.  We replied to **************** on 11/22/22 to let him know if he emailed us the photo, we could make the update.  There was no photo received.  **************** emailed us on 12/23/22 and advised that the photo was never updated.  On 12/26/22 we replied to **************** and advised there was no photo provided and asked that he send the photo he wanted, and we would be happy to make the update.  Again, no photo was provided.
  We have contacted **************** and **************** with this information.  There is no basis for an adjustment.  I apologize for any inconvenience this has caused.
  Thank you, 

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19555892
  
  I am rejecting this response because:  You did not do what you stated you would do when we signed up on 6-23-2022. Hibu sales rep *************************** even said, in email, we could cancel after 6 months if we not satisfied with your services. The bulk of your advertising "optimization" was done on the back end towards the end when we requested to cancel on 12-26-2022. Besides that, why does the customer need to call the "experts" at ********************** to tell them that their advertising isn't working like it should? You have a lot of sales people, but nothing else. Second, I did an audit of the contracts and finances for the amounts we were charged. There is clear fraud on your end with manipulating contract end dates to keep charging us well after after six months. One example is your **** ************************ fraudulently signing a new contract via "voice audio" on 1-18-2023 to continue charging us $800 for 3 more months after we clearly cancelled on 12/26/2022. Where we are at now, you can do the right thing and credit us for what you are erroneously charging us for. Our next step is contacting the ** Attorney Generals office.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/23/2023

  Thank you for reaching out.  Our position stands as previously indicated. I did want to address the addition of the billing dispute that was included in the rebuttal. 
  Each product had a minimum 6-month contract term.  On the copy of the contract that you referenced under confirmation, it said, Voice Verified, Recording on file.  The contract itself indicated that everything was canceled except the Display because the Display had 2 months left of the minimum billing term,the remaining 2 months were indicated on the contract.  The other products had met the minimum term.  This did not lengthen the term of the Display ads.  The recording on file was referring to the recording from the phone call on 01/03/23 where you requested the cancellation of your other products.
  The Display ads were included on your Hibu bills from 09/22/22 until 01/21/23 and payments were due 10 days later.  This was only 5 months.  The Display was cancelled by Collections for non-payment and the minimum term was not fulfilled.   

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract started in July of 2022. I was supposed to be charged $1,875.00 monthly for 6 months. I added the #s and the total came out to $11,250.00 with an additional payment of $99 to start. The company charged me a total of $12,984.52. The contract was for 6 months, they mentioned that if I wanted to cancel it to call Feb. 15 of 2023 to cancel so I wouldn't get charged another month. My worker and I got in contact with the Rep. *************************** to be able to cancel and we were told that it had to be done on the 27th of Feb. we made some attempts to get it cancelled before the 27th but were unable to do anything until the 27TH of Feb. One thing that was not explained was why we got charged over $3000 on the Sep bill, but only $450 on the Aug bill. There was an over charge of ********. We were also told that the Sep bill only counted as one month not Aug and Sep together. That it was a prorated charge, but that was not explained to me from the start. We trued getting in contact with the Rep before Feb 15th to talk about the cancelation, but it was very helpful and kept saying to wait until the contract was up before we could do anything. When we spoke to the Rep and the person from the company they kept going back and forth and they would say one thing then change there words. I understand that I have to pay the 6-month services, but I feel like I have paid more than what I was told and would like to be refunded for the extra that was pulled out of my account. This has caused me to fall behind on some payments of my shop and bills.

  

  Business Response

  Date: 03/10/2023

  Please see attached.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6 month contract with hibu a marketing company the representative person told me that I will get a minimum of 3 to 5 leads a week..so I sing the contract pay in advance 2 months.is a long ****** that is hard form to explain need to be an interview. Long stories short not recive What I was told and know I'm having trouble canceling my contract even though the 6month are do..went to the bank to help but it being hard for them too.can you please get me someone to have a conversation and explain my frustration..thanks..you can check hibe has a lot of bad reviews in BBB pages their demanding the same has me same same problems..

  

  Business Response

  Date: 02/23/2023

  
  
  Hibu Inc.
  *********************************************************** 52401
  Tel: ************
  Fax: ************
  February 23, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  **** ********** 
  **********, ** 50310
  
  RE:    Fusion Epoxy Designs 
            **********************;   
            7559 ******************.
            ******, ** 85746  
            Telephone #: ************                  
            Hibu Product: Display, Social and Smart Online Presence
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on February 16, 2023, about ************** claim that his products were not working.

  
  The Client, *********** authorized a 6-month contract on 6/8/22 for Display, Social and Smart Online Presence. ************ claimed that the products were not working for him nor bringing in business. After reviewing his analytics, the products did perform as expected.

  
  ************ called on several occasions to cancel the contract before the terms of the contract were completed. ************ was informed that he is still within contract terms;however, we agreed to terminate his contract early with the exception the balance on the account would be owed.

  
  We have tried to reach ************ by phone and email. He has replied to our emails saying that he would see us in court.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hibu has been in charge of promoting my website over the last few years. I have downsized and requested that we no longer use their service. In October of 2022 the credit card used to pay that account was closed. Hibu called looking for payment. I called them to make a final payment on Dec. 7th and requested they close my account. The customer service rep collecting the money said I needed to call another number she could not do that. I assumed the site was still active and did not rush to call the other number. On 2/1/23 someone said my website was unreachable on the internet. I assumed they closed my account as requested. However I had been charged for December and January now February on my card. I called customer service and they said my site has been inactive since October? I said Ok, please close my account. The representative said they could not do this. I called the number again, chose the correct prompt, spoke with a customer service person who said they could help. He verified my account and information. He then said I would have to wait on the phone for **** minutes until someone could help me. I explained I can not do this could someone call me back? They said that was not an option. I sent an email and did a chat with a customer service rep via their website. Every time I request to cancel they insist someone else must handle this request. I have spoke now with 4 different reps and can not get a resolution. This seems like a racketeering effort to keep customers from cancelling. I would like a record of my request to cancel and have someone from the BBB look into this practice. Refusing to allow a customer to cancel a service they are not providing seems to be an illegal and a fraudulent practice. Attached are the **** charges, request to cancel via email and chat, also verification it was received.

  

  Business Response

  Date: 02/13/2023

  Please see attached.