Reviews

Review Details

• Review fromJohn B

  Date: 07/05/2024

  1 star
  Shady as h*** You book a ****** for X dollars and then, at the last minute, they cancel and suggest you book another person that they have available for twice the price and they cancel very frequently on top of that VERY BAD.. not reliable

• Review fromKristine P

  Date: 07/03/2024

  1 star
  I have worked as a ****** for 8 years and have all 5-star reviews. I was contacted saying I violated the terms of service because a client sent their phone number through the chat and before I could tell them they are not allowed to do that, the client canceled the task. I have no way of controlling if a client violates the terms and conditions, yet I am the one being penalized... I submitted a complaint and was told "We have received your responses. We've marked this issue as closed. We suggest looking at our terms of service to make sure you're up to date on the platform's policies" by **************** I then submitted a request to appeal the decision and waited 2 weeks with no response. I submitted another request and it has been another week with no response. I have waited a month for someone to get back to me about this and no one has. This company has always treated the people actually going and working (taskers) very poorly. The only reason this company is able to make money in the first place is because taskers go and do the work, yet Taskrabbit treats us like garbage. Don't use this app whether you are hiring or working. Do not make them or give them any of your money they will never take care of you!

• Review fromSrinivasan G

  Date: 06/23/2024

  1 star
  Do not use @Taskrabbit if you can help it. If you do, be aware that tasks canceled in the 24 hours leading up to the scheduled time will lead to a 1 hour fee ($210.84 in my case). My late cancel was primarily due to my taster taking 19 hrs to respond.

• Review fromTASHI T

  Date: 06/22/2024

  1 star
  Installed the app with hopes to finding help locally within the next hour. I sent a message to the ****** via chat on the app describing the job. I got busy as I was in desperate need to get help and did not see the taskers message on the app. The ****** messaged me again letting me know that he was trying to contact me ..I am guessing via phone because I got a non caller id call which I did not pick up. No voice mail was left nor text messages were sent. As soon as I saw the message on the app/chat I responded right away and was told by the ****** to cancel the job. Within approximately 5 mins of the ****** sending the "I was trying to contact you" message the task was cancelled and I thanked the ******. Mind you, there was still 2 hours left before the 7pm task job that was booked around 330pm. The ****** sent me the message "trying to contact you" at 512pm and was told to cancel at 515pm, task was cancelled at 516pm.my card was charged $90.39, three days later ($66.07 hourly rate and $24.32 for "trust and support fee"). The exrtra fees is not disclosed while opening the account. There is no phone no to call the company and ofcourse the taskers being independent its impossible to reach them and the chat feature with the ****** closes after the job is canceled or I am guessing completed.The chat version to contact the company is your typical customer support where you are essentially filling a form and hope someones eventually responds. I hope Task rabbit is able to refund the money, I did not use the ******, promptly did what the tasked asked me to do via chat almost two hours before the task for a task that I booked 3-4 hours prior the task time and worst of all am out $90.39 for a service I did not use.

• Review fromChristine T

  Date: 05/31/2024

  1 star
  05/30/24 Watch out for hidden, undisclosed fees. Taskrabbit slams you with an additional $60 in service fees - not stated on their website - over and above the time paid for the contractor. My contractor also overcharged for his time and charged me double the material fee - also charging for 7 minutes of travel to ********** so I was charged for travel twice. They have no phone number in ****** to reach someone (phone is disabled) and their live chat is impossible to access. Have been waiting over 60 minutes for someone to respond on live chat. Go elsewhere - fast. Do not use TaskRabbit. My one hour job cost CAN $267 - contractor's fee was $59/hr. My materials cost CAN $22.00 (prices clearly stated on the ********** site). I was charged CAN$50.00

• Review fromDenise W L

  Date: 05/21/2024

  1 star
  On 5/19/24 I hired a cleaning person through Task Rabbit. I have no quarrel with the work that she performed. The additional fees added on were outrageous and unwarranted. There is NO WAY to justify $230.28 for only 3 hours of cleaning service! Regardless of what is written in to the agreement this is completely unreasonable under any and all circumstances.If I could give Task Rabbit a rating below zero I would do so. Further I would never recommend using this company for any reason. I am going to pursue any and all remedies to seek reimbursement for these unreasonable fees.

• Review fromShellie-Ann K

  Date: 05/15/2024

  1 star
  TaskRabbit sent someone with a criminal record to clean my home. They claim to do thorough background checks but this person somehow managed to get on their platform. The cleaner didnt clean, she spent 45 minutes and charged me for three hours, then I later discovered she had stolen my cheque books, used my credit card and took several designer items from my closet. TaskRabbit still has this person available to book on their website even though they are in dialogue with the police who she has since confessed to because there was a record of her pawning some items. I sent TaskRabbit the police report and they email me back every day with a new list of requirements. At the moment theyre requiring evidence of conviction and official police findings on a tight timeline in order to reimburse me. The police process is beyond my control so I dont see how they can have a deadline for this. I am being gaslit through emails which is difficult for me because of a disability and they are refusing to speak to me over the phone. But worst of all, the woman who stole my belongings and identity is still available to be booked.

• Review fromRandall K

  Date: 04/23/2024

  1 star
  I was quoted around $500. I was charged over $1,000. And I did half the work!! I am livid!!TOTAL SCAM COMPANY THAT DOESN'T STAND BEHIND ITS CUSTOMERS!!!!

• Review fromPeter F

  Date: 04/14/2024

  1 star
  We bought an Uplift desk and were recommended to use Taskrabbit from that site. The assembly guy never showed and ghosted us on texts and phone calls. He had the highest ratings and volume on his site. We wish we had looked at BBB prior to doing so. We were deluded by the Uplift desk site who recommended an F rated business. Everyone is absolutely right-there is no place to post a review or contact a human being to complain. Wish could give 0 star rating.

• Review fromElizabeth F

  Date: 03/16/2024

  1 star
  The second time I used "TaskRabbit" a hidden fee called "Trust & Support Fee" in the amount of $22.27 was added to my invoice. A service representative located in "Asia" told me I had been made aware of this second service fee when I received the estimate for booking a home cleaning. This is untrue. Had I been made aware that service fees for booking one of TaskRabbit's employees at $36.18 an hour totaled $46.99 I would not have proceeded with my booking. A further review of my email correspondence with Taskrabbit verified that no such notice of the the so-called trust and support fee had been given. The agent however refused to approve my request for a refund of the fee. In light of my over-billing, I would like to warn Canadian consumers that hidden fees are part and parcel of the TaskRabbit services.