Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a TaskRabbit ****** named ******** *. On April 26, 2025 to repair a damaged door in my home. He assured me the result would be seamless. However, the work was done poorlyhe applied a rough patch that looked unfinished and promised to return to sand and paint. He never came back, and has been completely unresponsive despite multiple follow-ups through the platform.I initially took on this service to avoid having to purchase materials myself, but now Ive paid over $160 for incomplete work and spent an additional $80 on supplies to finish the job on my own. The area looks almost exactly as it did before he arrived.I contacted TaskRabbits customer support directly and requested a full refund. Instead, they offered a credit for half the amount I paid. I made it clear that I do not feel safe or confident using their platform again after this experience, and a credit is not a reasonable solution in this case. They declined to help further.I am asking the BBB for assistance in securing a full refund for this unresolved and unprofessional service.

  Business Response

  Date: 05/28/2025

  Thank you for contacting Taskrabbit, and we apologize for any frustration. In checking the user's communication history, our team has been in regular communication with the user via support ticket #********, and has notified them of the timeline to review and process the submitted documentation for their issue. Replies may take up to 10 business days depending on the complexity of the claim, and each claim is handled on a case-by-case basis. In this particular instance, the Clients claim is still in progress with our team. We appreciate the user's continued patience and look forward to reaching an amicable resolution in accordance with the Taskrabbit Happiness Pledge.
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday May 4th I hired a TaskRabbit laborer to install an air conditioner and its stand into a window of my apartment. We agreed to this task in the TaskRabbit app and in person. The laborer spent an hour and a half attempting to install the ** and presented the project as completed before leaving. Yesterday I checked out the ** as it wasnt working properly, to find that it is not installed correctly onto the stand, leaving it tilting out of the window and at risk of falling six floors down. Upon trying to resolve this with TaskRabbit, they only offered to provide a $40 promotional credit to hire a new laborer, however that would not come close to covering the cost. The total was ***** and I will need to hire outside help again to re do the entire project. I don't plan on using Task Rabbits service again because of my experience with the laborer and customer service, so I need a refund on my credit card in to hire new help to complete the task from start.

  Business Response

  Date: 05/31/2025

  Thank you for allowing us the chance to respond to your concerns. Please accept our apologies for any frustration felt as a result of this experience. After review, we can confirm that the Client has received regular communication from Taskrabbit, including a resolution that is in accordance with the Taskrabbit Happiness Pledge (*******************************************************************) and Terms of Service.
   
  Regardless of the outcome of their ticket, please know that we take the Client's feedback seriously and will ensure this is communicated to appropriate teams. Thank you again for bringing this to our attention.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23308008
  
  I am rejecting this response because: I was not equally compensated for the full cost of a task that was done completely wrong and damaged my property. Half of the cost refunded as an in app Credit is laughable and other customers should know about this line of action before using TaskRabbits services.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/07/2025

  Thank you for giving us the opportunity to clarify.

  When it comes to a Client submitting a claim, we review all available information including the details provided by the Client, information on the task itself, as well as communication directly with the ******. We use this information along with the Terms & Exclusions outlined in the Happiness Pledge to determine what type of assistance may be available. 
  
  The Happiness Pledge states, During our claims assessment process, you agree to (iv) accept repairs by a ****** first; Based on our assessment of all available information, it has been determined that the damage reported in this claim can be addressed by a ******. As such, a credit to correct the poor workmanship was provided. 

  Regardless of the outcome of their claim, please know that we take the Client's feedback seriously and will ensure this is communicated to appropriate teams. Thank you again for bringing this to our attention.
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23308008
  
  I am rejecting this response because, if the purpose of the credit was to correct the completely incorrect job, I would have received a full refund in credit instead of $40. 

  How am I to rehire a laborer to completely re do the task your company was able to provide, without the full $100+ back?

  So far my experience with TaskRabbit has been, having $100+ stolen from me, my air conditioner installed totally incorrectly, my window sill damaged and wasting hours trying to have this situation made right.

  Please explain to me how this is fairz

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau Against: TaskRabbit, Inc.Subject: Complaint Regarding Unfair Metrics, Lost Earnings, Retaliation, and Systemic Issues Dear Better Business Bureau,I am filing a formal complaint against TaskRabbit, Inc. for business practices that have directly harmed my earnings, visibility, and reputation as an independent contractor.Despite consistently high performanceworking 7 days a week, earning top reviews, and ranking in the top 3% for completed tasks and earnings in the LA/OC areaI have been unfairly ranked at #** out of 156 taskers. This ranking is not based on merit, but on flawed metrics that count client-initiated cancellations, stolen tasks, and technical glitches against me.TaskRabbit support admitted:Their analytics are not adjustable, even for errors outside my control.All cancellations count the same, regardless of fault.Their system cannot be fixed and there is no need to dispute analytics.After raising these concerns, I experienced a sudden drop in visibilityfrom 11 scheduled tasks to only 1suggesting retaliation for speaking up.Additionally, I reported that **** delivery drivers were intercepting my booked jobs, convincing clients to cancel and pay third-party installers. I lost $1,075.99 in revenue due to this. TaskRabbit and **** continued to keep their share of the original client payment and refused to compensate me.Their policies contradict Californias ********************** Code ***** and breach their duty of good faith to independent contractors.Resolution Sought:1.Correction of my profile ranking and visibility based on true performance.2.Removal of penalties for events outside of my control.3.Compensation for stolen tasks and earnings loss 4. Payment for having to spend hours fixing errors caused by Taskrabbit or **** I am gathering supporting documentation and can provide it upon request.Sincerely,******* ******* ************ ******************* *******, CA *****

  Business Response

  Date: 05/31/2025

  Thank you for allowing us the chance to connect on this! We sincerely apologize for the frustration caused by our policies and metric analytics. In checking on this User's emails with the company, we've confirmed that our Team has been in regular communication to explain policy and provide the requested information.
   
  We understand this is a very frustrating situation and recommend continuing to contact us on your open ticket, #********. We pay close attention to all feedback from our community and appreciate you reaching out.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23296502
  
  I am rejecting this response because:

  I am seeking arbitration so that all of the facts and evidence Ive gathered can be reviewed in full by a neutral decision-maker, in a fair and transparent process.
  
  
  I believe the process of arbitration is the proper venue to address these serious issues, which supersede any internal business policy or self-imposed platform rule.
  
  
  I will let the evidence Ive gathered tell the full story to the arbitrator. That is where my energy is being harnessed.
  
  
  Thank you BBB for your assistance. Ive got it from here.
  
  

   

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/07/2025

  Thanks for reaching back out.

  We value your experience and feedback and will continue to share with the relevant teams. Any information regarding arbitration can be found in our Terms of Service. If any assistance is needed, you can continue to contact us on your open ticket to request information.

  We appreciate the opportunity to discuss this further. 

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint on behalf of myself and my partner. We both had our TaskRabbit accounts deactivated without a clear explanation, and we believe this was done *********** 2023, I tried to register with my own email and paid the $25 fee multiple times (totaling $100), but the app never worked. I later used my partners email, successfully created an account, and worked on the platform for over a year. I had only 5-star reviews and never broke any rules. In March 2025, I had a physical injury and had to pause work. After recovering in April, I found my account was suddenly ************** the same time, my partners account was also banned. He had created it in 2024, completed a few tasks, and was planning to leave his full-time job to work on TaskRabbit. We believe TaskRabbit may have assumed we had multiple accounts or were violating policy, but this is not true. I always worked alone, and he had barely used his ********** be transparent, I once hired my partner through the platform to test the app, because I wasnt receiving any task invites and suspected a technical issue. We paid for the task properly. There was never any dishonest intent.Meanwhile, many elite Taskers break rules openly by sending other people on tasks under their name. Yet our honest accounts were banned without any warning or fair review.TaskRabbits support team has not responded to our requests for explanation or appeal. I worked hard to build my profile and client base, only to have it disappear. This has impacted me emotionally and financially.We respectfully ask the BBB to help us receive either account reinstatement or a clear explanation from ***************************: ***** ********* Email: ************************ Partners Name: ****** Uzumaki Partners Email: ************************

  Business Response

  Date: 05/31/2025

  Thank you for providing us the opportunity to connect on this issue. Its important to know that although our Terms of Service (********************************************) state that Taskers are independent contractors, breaches of our ToS can lead to the Taskers profile being deactivated altogether. In checking on this user's emails with the company, we've confirmed that our Support Team has been in regular communication to lay out the parts of our ToS that have been violated.
   
  We understand this is a very frustrating situation and regret to say that we will not be reinstating the Taskers' accounts going forward. We pay close attention to all feedback from our community and appreciate you for bringing this to our attention.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd 2025 I had a task manager come and fix some doors. He was unable to do it he was paid *****. They then charge me $41.00. I have tried 25 times to talk to these people and ask them what is going on into return my money they are refusing. I had to close my credit account and deal with all the other creditors that take money out of this account please help me

  Business Response

  Date: 06/02/2025

  We appreciate the ability to connect on this and address the Client's concerns.

  Whenever a task is canceled by the Client within 24 hours of a scheduled task, a cancellation fee is charged as disclosed in our policies. After review, we can confirm that the Client posted a chargeback on the task. As the Client has reached out to their bank, we recommend they follow up with them for an update on their dispute, as they would be handling this issue going forward. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this feedback.
  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a task rabbit for a deep cleaning of a house in *******, ** on March 1st, 2025. The task rabbit arrived and did minimal to no cleaning. I was not home as I was with the movers at my new place. The walk through with the property management was schedule for March 2nd. My former housemate reported to me that the house did not look clean. I spoke to the task rabbit and she said she could back the next afternoon(March 2nd) or March 3rd. That was not going to work since the walk through was scheduled for March 2nd afternoon. My former housemate and I ended cleaning all areas we requested the ****** to do. I filed a complaint and task rabbit only refunded me half of my payment. They said thats all they could do. I filed a claim with my bank for the full amount which I received. Last week I went to hire a task rabbit to help me move a piece of furniture. My requests kept canceling with no explanation. I reached out to task rabbit and they told me if I want to use their service I have to pay the 100$ that was disputed. After several follows up with no resolution, Im at a loss. I paid for a service I didnt receive so I asked task rabbit to provide me a full refund and they did not. Therefore i contacted my bank and my claim was resolved. Now task rabbit has retaliated by blocking my account without notice until I pay the amount I disputed. I have a chronic condition that requires me to hire help often and task rabbit is not allowing me to obtain the services I need. My request is for my account to be unlocked without paying the 100$. Please help.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried to get in touch with this company multiple times this week but it seems near impossible to get a human to reply. Ive sent messages and emails but no reply. My ****** was super nice. This isnt against him at all but my belongings were not picked up on full. This has caused issue for me and I was hoping to have a discussion about a refund. Thank you.

  Business Response

  Date: 06/11/2025

  Thank you for connecting with us regarding your concerns.

  As mentioned on the Client's ticket with *****, based on the information provided and photo documentation, we were unable to validate these claims. It's important to acknowledge that Taskers are independent contractors and will have varying levels of experience. In accordance with our Terms of Service, Taskrabbit does not provide any warranties or guarantees regarding any ******** performance while on the task. 
  

  We would encourage the Client to reach out to the dealership where the items were being held to confirm that they were given to the ******. We'll be sure to share this feedback with our team as we work to improve our platform.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23196804
  
  I am rejecting this response because:
  This is complete ********.  There was no dealership involved.  How awful is this service.  
  

  They do offer a refund policy and someone has to take responsibility.  
  they are just trying to blow me off and steal my momey

   

  my task was very cleae

  thr ****** didnt get all my things this he didnt complete the twsk

   

  this has nothing to do with hertz it has everything to do with your ******

   

  i have filed a starts attorney in your state to report fraud.  I have also called my bank.     

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 06/16/2025

  Thank you for reaching back out. We apologize for the circumstances surrounding this claim.
  
  As the Client has reached out to their bank, we recommend they follow up with them for an update on their dispute, as they would be handling this issue going forward. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information.

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23196804
  
  I am rejecting this response because:
  This place is a scam and I hope you publish to warn others.   They totally messed up my first and only service and they are trying to push the blame onto others bi also contacted the states attorney in the businesses home state to report fraud.  I was told they have received multiple reports on this company.  I hope this closes them down. They need to refund me.  
  Sincerely,
  
  **** ****

  Business Response

  Date: 06/27/2025

  Thanks for giving us another chance to respond. We understand this hasn't been an ideal situation, and we genuinely apologize for any frustration or inconvenience it may have caused the Client. We've reviewed everything and it appears the ****** completed the task within their capabilities, and they did a good job of communicating in the chat to confirm completion. Your feedback is extremely important to us, and we appreciate you taking the time to share it.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23196804
  
  I am rejecting this response because:
  Total blow iff

   

  thry ignore every detail I brought up.  
  best of their abilities is not not good enough for what you charged mr

   

  and Ive moved forward with fit diving the states attorney in your state to report fraud.  
  

  I paid someone else to finish the job you were paid for 

   

  I will keep fighting until I am refunded.  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business hires people without any experience (but they claim to have experience) and charge customers fraudulently

  Business Response

  Date: 06/12/2025

  We appreciate the opportunity to connect and respond to this.

  We apologize for any frustrations that you've encountered as a result of this process as well as for any confusion about what our platform offers. Taskrabbit is a technology platform allowing users who need help with tasks (Clients) to hire independent contractors (Taskers) who can provide services. Taskrabbit itself doesnt provide these services to Clients, nor does it employ Taskers. While Taskrabbit performs identity and criminal background checks on all independent contractors, Taskers determine for themselves whether theyre qualified to perform each task.

  Again, thank you for sharing this feedback and allowing us to respond!

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had quite a frustrating experience with TaskRabbit on Friday, March 28. Initially, I encountered an issue with the ****** who came out, and I contacted **************** to resolve it. Then, I faced difficulties trying to reschedule another appointment online, so I called and was advised to try using the app instead. I successfully scheduled a new appointment for tomorrow, March 29.However, the ****** messaged me within an hour saying that he could not come at the scheduled time and asked if a later time would work, to which I agreed. He also inquired if I had everything needed for the job. I wasnt aware that I would need a bracket, and I realized that a piece of wood in my closet is in the way, so it would need to be removed before the bracket can be mounted. With this in mind, I canceled the ************** my surprise, I was charged for the cancellation. I didnt realize there was a time limitation for cancellations, and given that my closet setup wouldnt have allowed for the bracket anyway (something the ****** would have discovered during the job), I dont think I should be charged for a mistake that wasnt entirely my fault. Additionally, the ****** had to change the time, and I was flexible with that change, so I hope they'd understand my situation.The ****** would not have been inconvenienced in any way. He emailed me shortly after I scheduled, asking if he could come later in the day, and I was happy to accommodate the request. When I learned that additional work was required on my part before the scheduled work could be completed, I immediately canceled so that the ****** would have the opportunity to accept other appointments the following day, especially on a Friday night. He was not inconvenienced at all. I continued to reach out to customer service without success & even emailed a few Executives only to be ignored. Disgraceful!

  Business Response

  Date: 06/12/2025

  We appreciate the chance to review the Clients concerns. 

  Our Team has reviewed the previous communications and have reached out to the Client on ticket # ********. We've gone ahead and processed a refund for the cancellation fee that was initially charged. 

  We sincerely apologize for our delay in response and want to work to make this right. We take all feedback seriously from our Users and will share this with our Teams, so we can work to improve our platform.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 16 March 2025,$48.75 Task: move wooden chest with drawers moving from one location to another (10 min drive)Dispute:The ****** told me about truck fee of $60 and two hours fee of $82.02 when it would take him only 30 minutes to do the task at most. (Dresser delivery from house to house) In total I shouldve spent $142.02 for moving a small dresser which is ridiculous!I was charged 100% for the cancellation of their services that I didnt receive. He accepted the task and told me about additional fees that I wasnt informed of beforehand at 8:10 am and I cancelled the task at 8:27. Whether or not the business has tried to resolve the problem: I texted them and their reply was that the fee is non-refundable, is there no consumer rights protection that working for people?Attached:The ****** profile, receipt, chat, email when the ****** took the job - 16 March 2025 8:12 am, the task description, customer service answer when I asked for the refund

  Business Response

  Date: 06/12/2025

  We value the opportunity to respond to these concerns.

  The Client received a refund for this issue on March 16, 2025 and this was communicated on ticket # 9786888. This refund should have processed within 12 business days of initiation. If the Client has remaining concerns or questions, we would encourage them to reach back out to our Support Team so that we can assist. 

  Thank you for working with us on this!