Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 159 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a tire warranty contract with Easy Care. I hit a pot hole that caused non-repairable damage to my tire that if not replaced the tire would at some point blow out. When I called to get a replacement tire Easy Care refused my claim because the tire wasn't currently loosing air even though they know the tire is likely to blow out. They should replace it because it would be safer and cheaper rather than waiting until it blows out while on a trip where roadside assistance would need to be used, possible, vehicle damage, injuries, and/or death if the vehicle goes out of control as a result of the blow out.
Business Response
Date: 12/11/2024
To whom it may concern:
After reviewing this complaint and the related claim, Easy Care will be contacting the repair facility to process this tire claim.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I provided signed documents to ****** all warranties 10/4/2024. 8 weeks passed and I was assured everything was processing only to find out the process hadn't even started. Automobile Protection Corporation says they can't do anything without the dealerships approval even though I'm the one paying the full cost of the coverage and the delays. The dealership is giving me the run around and continuing to delay the process and I'm stuck with absolutely no options for cancelling this coverage.Business Response
Date: 12/10/2024
To whom it may concern:
I cannot locate a contract for **** ******* without have a contract or VIN #.
The customer can contact our Cus ******** and inquire about our cancellation procedures and they can assist in getting the refund for the customer.
*** ****
********************
Customer Answer
Date: 12/10/2024
Vin number *****************
Business Response
Date: 12/11/2024
To whom it may concern:
Thank you for forwarding these comments to us. We will contact the customer directly to address their concerns.
The customer can also contact our ********************* for cancellation procedures and assistance.
*** ****
Easy Care
Customer Answer
Date: 12/11/2024
Complaint: 22665514
I am rejecting this response because: I have yet to receive any confirmation of refund or cancelation.
Sincerely,
**** *******Business Response
Date: 12/11/2024
To whom it may concern:
The customers contracts have been cancelled by ********************. The selling dealer is responsible for sending out the refund to the customer The customer will have to contact the selling dealer to inquire about when the refunds are being sent out.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 12/11/2024
Complaint: 22665514
I am rejecting this response because: This has been such a drawn out process, on behalf of all warranty companies involved, that I do not trust that anything will happen at this point until I see the loan credited with the refund. I shouldn't have to go to the dealer to get information about a service that this company has charged me for. Not only that, but the company I bought the vehicle from is dodging all my calls and emails and have been since the start of this ordeal.
Sincerely,
**** *******Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company falsely claimed to hold an extended warranty in which they denied all claims without justification and without notification of the claim process and decision. In addition, the phones **** were incompetent and rude and refused to honor my cancellation request.Business Response
Date: 12/09/2024
T0 whom it may concern:
We are unable to locate a contract for this person based on the limited information we have to go on.
If they could provide a contract or VIN #, we could research the matter and respond accordingly.
Thank you,
*** ****
National Auto Care
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 12, 2024, I took my vehicle to **** located in ***********, ********. They assessed my vehicle and submitted a claim to EasyCare for repair. It was advised that I needed a timing chain repair. When I went to pick the vehicle up **** advised that they located an additional concern however this was not submitted to EasyCare. I called EasyCare to advise that while a claim had been submitted my car remains inoperable. I was advised by an EasyCare representative that I would need to go to **** and challenge the claim so that EasyCare can get their money back, yet this does not repair my car. **** advised that there was a concern about a s**** that they could not remove. EasyCare has not rendered any assistance with resolving this matter as I took my car to the manufacturer's shop, but I am now in limbo. There has been no resolution to the matter and that does not align with me paying for a warranty in hopes of avoiding car repair issues. While EasyCare did cover the fees for the timing chain how does my car get repaired? They are advising that I take the companies to court? Why is this necessary. There is clear documentation that my vehicle has been assessed and serviced why do I need to go to small claims just to ensure that my car is operable.Business Response
Date: 12/04/2024
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
Easy Care
Customer Answer
Date: 12/04/2024
Complaint: 22638245
I am not necessarily rejecting the response to call me directly as the company did call me directly, but the main number was left, and I was not able to get through to who would be addressing this claim. I'd prefer an extension to call the person back who'd actually be directly handling this matter or arranging a time to call me would be sufficient. I will be sure to keep my phone on to avoid missing the call.
Sincerely,
******** *******Business Response
Date: 12/04/2024
To whom it may concern:
Someone will be calling the customer back and shortly.
Customer Answer
Date: 12/05/2024
Complaint: 22638245
I am rejecting this response because at this point this is the initial reason I filed the complaint. Sure, someone called and left a message for me to call back and ask for ****. I did that and was advised that there were multiple Lisas there, so I simply wasted time on hold just like yesterday. This is doing nothing but adding to the frustration. I had my phone all day but stepping into as meeting and of course that's when I get the call. There has to be a better way.
Sincerely,
******** *******Business Response
Date: 12/09/2024
To whoim it may concern:
Easy Care authorized the repairs that were called into us by the repair facility.
Amount paid: $3,076.89
If there are other repair needed that were not called into us, please have the repair facility call Easy Care to add to the claim and verify coverage.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 12/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, when I called EasyCare to advise them that while **** of *********** called in and made a claim I also alerted them that my car was not repaired and they advised that the ticket was closed and there was nothing they could do about it. So now I am back to square one. I will return the vehicle back to **** tomorrow, 12/14/24.
Sincerely,
******** *******Customer Answer
Date: 01/09/2025
Complaint: ********
I am rejecting this response because: I am seeking a follow up regarding complaint#******** as I am still getting the run around with no solution. They advised me to take the car back to **** which I did and **** did not do anything else to the vehicle stating that there was a bolt broken on the vehicle. My first issue with that is Easy Care has not provided me with any documentation stating that they denied a claim due to a bolt. Secondly, they told me to take it back to the shop and now they will not allow me to use the warranty to tow the car home. They are the ones that told me to take it there in the first place. Its too much run around happening and I am seeking arbitration/mediation because there is no way I am pay for a full warranty but I do not have my car repaired.
Sincerely,
******** *******Business Response
Date: 01/09/2025
To whom it may concern:
Easy Care authorized the repairs that were called into us by the repair facility. Amount paid: $3,076.89
If there are other repair needed that were not called into us, please have the repair facility call Easy Care to add to the claim and verify coverage.If the repair that Easy Care authorized & paid for did not correct the issue, please return to the repair facility that did the authorized repairs - as those repairs are under warranty from that repair facility.
Thank you,
*** ****
Easy CareCustomer Answer
Date: 01/09/2025
Complaint: 22638245
I am rejecting this response because I am getting the run around and this is simply unprofessional and frustrating. Per the previous response from Easy Care, I followed the recommendation and took my vehicle back to **** of ***********, ********* Upon taking it there, the technician ****** ****** called me to say that Easy Care rejected the claim. I called Easy Care and they advised that they do not have a claim or know what I am speaking of. **** advised that there is a bolt that appears to be stripped. Easy Care is stating they know nothing about that. This is not my fault, yet I am still sitting and trying to get my car repaired. Once **** called and stated that they were not authorized to repair my vehicle I then attempted to tow the vehicle back to my residence and Easy Care had the audacity to reject the tow after they told me to take it back there in the first place. My car is still sitting in limbo. Secondly, I communicated all of this before even reaching out to Better Business Bureau and the run around and miscommunication continues. My issue with Easy Care is simple. The primary concern is I followed recommendations and took my car to the manufacturer, ****. They initially called in a claim for a timing chain which Easy Care paid for however, did they disclose that this would not completely repair my car? Why would this even be covered/repaired without clarifying that this would not rectify the issue. I am not a mechanic and the reason I pay for a warranty is to avoid the unnecessary run around but here I am. I have no documentation from Easy Care denying anything just multiple calls that have led me back to file an additional complaint.I took my vehicle for a second opinion per the representative of Easy Care who then called in a new claim and was advised by Easy Care that I had to take it back to **** of Springfield. Thats exactly where the car is. At this time, I am requesting arbitration since Easy Care offers this service because this has gone on far too long.
Sincerely,
******** *******Customer Answer
Date: 01/12/2025
Complaint: 22638245
I am rejecting this response because the car is there and has been there for almost 2 weeks and nothing has been done. I have already explained this concern in my previous response so how do we proceed. The responses through Better Business Bureau do not align with what is being told to **** or to me. There is no way I am still trying to settle this matter.
Sincerely,
******** *******Business Response
Date: 01/13/2025
To whom it may concern:
Easy Care authorized the repairs that were called into us by the repair facility. Amount paid: $3,076.89
If there are other repair needed that were not called into us, please have the repair facility call Easy Care to add to the claim and verify coverage.If the repair that Easy Care authorized & paid for did not correct the issue, please return to the repair facility that did the authorized repairs - as those repairs are under warranty from that repair facility.
Thank you,
*** ****
Easy CareInitial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Turbo went out and needed repaired on my gmc truck. The failure occured within the waranty period. I supplied detailed records of service but failed to have enough receipts of parts that I purchased. I could not provide all parts bought because my documents did not itemize all filters that I purchased. This demand is beyond exectations of normal people.Business Response
Date: 12/03/2024
To whom it may concern:
Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
Easy Care
Customer Answer
Date: 12/04/2024
Complaint: 22613155
I am rejecting this response because:
Easy care is asking for an immense amount of information that the mass majority of people that purchase their warranty could provide. It is just another way of being able to decline your coverage. Impossible to comply to the demands they require.
Sincerely,
****** ****Business Response
Date: 12/04/2024
Per the terms of Mr. ****** contract:
*YOU AGREE TO MAINTAIN THE COVERED VEHICLE IN ACCORDANCE WITH THE MANUFACTURERS STATED PERIODIC MAINTENANCE RECOMMENDATIONS AND
THIS VSCS GUIDELINES, AND KEEP ALL RECEIPTS OF SUCH SERVICE. SEE SECTION C. YOUR RESPONSIBILITIES.At this time, there are service records missing that are required per the manufacture's maintenance schedule.
If Mr. **** can locate & provide the missing records to Easy Care, we will review his claim for possible adjudication.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 12/04/2024
Complaint: 22613155
I am rejecting this response because:
There is no way anybody can come up with the documentation they require to comply to their demands.
Sincerely,
****** ****Initial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Prior to expiration of the easycare extended warranty we notified easycare that our power awning was broken. We then located a recommended service provider who visited the ********* in person and as per easycare's policy, we requested a remediation plan from that service provider and sent that remediation plan to easycare. Easycare agreed to do whatever it took to fix the awning. We also told easycare that due to the time it takes Airstream to send the parts (backordered), it was not possible to have the issue fixed prior to expiration of the warranty. We were explicitly told by easycare that because we reported the broken awning prior to expiration of the contract, they were contractually obligated to fix the awning when the parts became available even if that time was after contract expiration.When we brought the airstream in for replacement of broken awning parts, our original recommended service provider was no longer performing service and unfortunately we had to fine another recommended service provider. That service provider (**************) submitted the necessary information to switch the awning correction to their location. Easycare responded by denying the claim they promised to pay due to a slight difference in parts from the initial submission.We cannot reasonably be expected to determine on our own which parts need to be replaced. Easycare agreed to fix the broken awning and this obligation is not dependent on differences in opinion among service providers. Easycare is therefore in breach of contract and negligent in their duty. The required course of action and indeed the only one is to pay to fix the awning that they promised to fix. If different service providers are suggesting different parts to fix the same problem that is an issue they need to fix directly not something a customer is responsible for negotiating. ******************** needs to follow through with their promise to pay to fix the awning and we look forward to their response.Business Response
Date: 11/26/2024
To whom it may concern:
We cannot locate a contract for ***** ****** with the information provided. Please submit the Contract or VIN #'s so that we may research the issue and respond accordingly.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 11/26/2024
Contract is attached. Contract was issued to ***** ******* and he is still the owner of the airstream. I am a family member working on this for him as he is ill at this time.
Business Response
Date: 12/03/2024
To whom it may concern:
Easy Care will process this claim as far as the Awning is concerned. We will contact Colonial Airstream to move forward with the claim.
*** ****
Easy Care
Customer Answer
Date: 12/03/2024
Thank you. Could easycare give us the contact at ****************** so that we can call to verify and setup appointment?Business Response
Date: 12/06/2024
To whom it may concern:
I cannot locate a contract with the information submitted in this complaint.
*** ****
Easy Care
Customer Answer
Date: 12/07/2024
Dear Easycare,
You mentioned in writing in attempting to address this complaint that you were reaching out to Colonial RV to inform them that you were paying for the awning.
I asked you what contact at Colonial RV you reached out to, as you said in writing you had reached out to someone at Colonial RV.
You responded that there is not enough information to give us the contact at Colonial RV.
When you wrote that you were reaching out to Colonial RV in writing in this complaint thread, who did you talk with at Colonial RV in your "reaching out to them"? Do you not have a contact at colonial RV because you lied about reaching out to them? Please let me know who you reached out to at Colonial RV so that we can follow-up?
Original message (and attached is the contract):
Prior to expiration of the easycare extended warranty we notified easycare that our power awning was broken. We then located a recommended service provider who visited the ********* in person and as per easycare's policy, we requested a remediation plan from that service provider and sent that remediation plan to easycare. Easycare agreed to do whatever it took to fix the awning. We also told easycare that due to the time it takes Airstream to send the parts (backordered), it was not possible to have the issue fixed prior to expiration of the warranty. We were explicitly told by easycare that because we reported the broken awning prior to expiration of the contract, they were contractually obligated to fix the awning when the parts became available even if that time was after contract expiration. When we brought the airstream in for replacement of broken awning parts, our original recommended service provider was no longer performing service and unfortunately we had to fine another recommended service provider. That service provider (**************) submitted the necessary information to switch the awning correction to their location. Easycare responded by denying the claim they promised to pay due to a slight difference in parts from the initial submission. We cannot reasonably be expected to determine on our own which parts need to be replaced. Easycare agreed to fix the broken awning and this obligation is not dependent on differences in opinion among service providers. Easycare is therefore in breach of contract and negligent in their duty. The required course of action and indeed the only one is to pay to fix the awning that they promised to fix. If different service providers are suggesting different parts to fix the same problem that is an issue they need to fix directly not something a customer is responsible for negotiating. ******************** needs to follow through with their promise to pay to fix the awning and we look forward to their response.
Business Response
Date: 12/09/2024
To whom it may concern:
We spoke to ***** at Colonial Air Stream on Friday - 12/6/24. Due to their RV workload, they will not be able to do the repairs until March 2025.
Please have the customer contact ***** to confirm the repair date and contact us if there are any other issues.
Thank you,
*** ****
Easy Care
Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by easycare in reference to complaint ID ********, and find that easycare has agreed to pay to fix the awning at no cost to anyone except themselves. They indicated that fix cannot be done until March 2025 at the earliest and that they will honor their financial obligations until the awning is fixed regardless of timing moving foward.
Sincerely,
***** ******Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Cargo Van from ************* and they included in the contract/finance a TOTALCARE by EASYCARE. The contract was signed in 08/18/2024 (sunday). The cargo van was released to pick up after a few days.After less than seven days the car had a problem with the front axle and almost caused a major accident. This happened in ******** - IL, the cargo van was loaded and I had to go with another cargo van, find a forklift to transfer the load between both cargo van to complete the delivery. When I arrived, I followed the procedures to request a tow and EASYCARE informed me that due to high demand they were unable to hire a tow truck to bring it to ******* and they said that I had to hire by myself and I was going to be reimbursed.I followed all procedures to request the reimbursement, and I sent the papework by mail the way they requested me to do, then they informed they need 30 days to process after receiving the paperwork. During this long period, ******* SOUTH and I, agreed to return the car and buy another one. I don't know the procedures and they canceled the contract with EASYCARE, but it affected the reimbursement and they didn't pay me back. But when the accident happened, the contract was active, the employees told me to do it myself, they have it recorded by phone, and I also have emails, and text messages from them. It does not make any sense to decline the reimbursement once the contract was active when the problem happened. I only sent the Tow expenses. I did not included the other costs: gas, lodging, food, ***** and the ticket to *******.Business Response
Date: 11/12/2024
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address his concerns.
*** ****
Easy Care
Customer Answer
Date: 11/16/2024
Complaint: 22543037Mr. *** **** from the company mentioned they will contact me, but they didn't. I provided all my contacts, inclusive contract number.
Sincerely,
***** Luzzi ********************* / ************************ / VSCA224341C1
Business Response
Date: 11/18/2024
We have reached out to the customer at ************ but received no response, we will reach out to the customer again to explain the contract was voided buy the selling dealer and that they should contact them do discuss.Customer Answer
Date: 11/18/2024
Complaint: 22543037
I am rejecting this response because: I spoke with ***** ****** and explained to him the contract was in good standing when I requested support and sent all information by mail and e-mail.He requested all documents and I sent to him.
Sincerely,
***** Luzzi *********Business Response
Date: 11/19/2024
To whom it may concern:
We have communicated with the customer numerous times and explained our position in this matter. Per the terms of the contract - There are limits for Towing and an amount was offered to the customer on 11/18/24 - which he turned done.
We have nothing to add at this time.
Thank you,
*** ****
Easy Care
Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 2019 ram 1500 with total care Easycare warranty which is an exclusionary warranty. Truck broke down due to air suspension( leaking air bags) I took it to *** dealership. On 10/23 they contacted Easycare for a claim. First they said that my contract is expired though it still had 1 year to expiration and 20k miles. Then they said they had to send an inspector which took another week! I have been renting out of my pocket for this ************** 10/31 Easycare declined repairs for my air suspension stating that they dont cover struts/shock absorbers. As per contract! My contract does not mention anything regarding air suspension only exclusion is *********** struts/ shocks which is not the same in my truck!Business Response
Date: 11/06/2024
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
Easy Care
Customer Answer
Date: 11/11/2024
Hi
No one called from the company yet!
Business Response
Date: 11/12/2024
To whom it may concern:
The Air Struts were authorized on 11/6/24 - in the amount of $3,783.00.
The contract holder can call our ********************** if they have any questions/concerns if there are additional repairs that are needed.
*** ****
Easy Care
Customer Answer
Date: 11/12/2024
Thats great! But I didnt get answers why were they denied at first place! Though I called them directly many times. And who is responsible for the delay. The claim was initiated on the 23rd of October. The car is still at the dealership and they are waiting on parts that were just authorized. I am paying 370$ a week for a rental car for over 3 weeks now because of a delay from their end. Who is going to compensate me for that!!Business Response
Date: 11/12/2024
To whom it may concern:
We will contact the customer directly to address his concerns.
Thank you,
*** ****
Easy Care
Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not meeting the Contract of my warranty that i purchased at $3,000 at time i bought my Ram 1500 5.7 HemiBusiness Response
Date: 10/22/2024
To whom it may concern,
Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
Apco Holdings - Easy Care
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was totaled on 9/13/24 and I have provided them with everything that the insurance company has given me. I sent them the email of the breakdown of the payment, the check with the breakdown of the payment on it from the insurance company, the *** paperwork with the 1 deduction like all the other documents and the amount of the check sent to the leanholder for my portion. Now they are not trying to pay or take the insurance documents that has been provided to them several times and this is destroying my credit because the car has a balance. I call and I never get to talk to a person higher up, can't get to the main office because the number listed is fake.Business Response
Date: 12/05/2024
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** direct to address his concerns.
*** ****
Easy Care
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