Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 159 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They denied my claim due to wear and tear yet that's not true! Even the dealership said it's wrong!
Business Response
Date: 10/17/2024
thank you for making EasyCare aware of this customers complaint. ********************** will be reaching out directly to the customer.Customer Answer
Date: 10/17/2024
Complaint: 22432241
I am rejecting this response because:They are claiming there is no crack in the cylinder. Attached is the picture. The issue is the crack. They also put notes in their system that were lies saying the dealership said there is no crack when ghe dralership told them the crack is the issue and not the carbon. If they do not cover this, I will be obtaining a lawyer and suing for the cost of the claim, pain and suffering, and attorney fees.
Sincerely,
******** ***********Business Response
Date: 10/22/2024
To whom it may concern,
We are working with the repair facility and customer to determine if the cylinder head is cracked or not.
Once we have a definite answer, we can make our decision.
Thank you,
*** ****
Apco Holdings
Customer Answer
Date: 10/22/2024
Complaint: 22432241
I am rejecting this response because: the independent inspector said there is a crack and that there is nothing that would negate paying the claim. If this is not approved by Friday I will be getting my consumer rights lawyer involved immediately. This has been an absolutely terrible experience. 3 weeks without a car and them giving me the run around. I will not be accepting a denial of this claim.
Sincerely,
******** ***********Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a deeply frustrating experience with EasyCare that I feel compelled to share. After purchasing what I believed was a comprehensive warranty for my vehicle ***** F-250 Super Duty), I was shocked when they refused to honor it simply because my car had a company decal on the back glass. They classified my vehicle as a commercial one, despite it being my personal truck with a decal advertising for my side business which I use a dump truck and trailer for, not the vehicle in question.When I took my car in for a repair, it was left torn apart in the shop for weeks while I tried to resolve the warranty issue. Not only did they fail to cover the repairs, but they also slapped me with a staggering $2,000 bill for work that should have been covered (this was just tear down and diagnostic, nothing more was done once they refused to cover the fuel pump issue at hand that's going to cost $14,000). The lack of communication and support from their customer service was appalling, leaving me feeling stranded and frustrated. They actually told the technician to go ahead that they approve the work, but once they went back to their office and googled our business they called back and told them not to do the work they are denying the claim, so what changed? All of this headache and hassle over a vinyl ******** the end, I paid for a warranty that turned out to be worthless. I would strongly advise anyone considering EasyCare to think twice. Their policies seem to be designed to find loopholes rather than provide real support when you need it the most. Save your money and look elsewhere for a warranty that will actually protect you. Absolutely disgusting!! And do you think they offered to refund the $3,500 paid for a warranty we can't use? Of course not!Business Response
Date: 10/16/2024
Thank you for making EasyCare aware of this complaint. EasyCare will be contacting the customer to address directly.Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue is with it taking 3 days to approve my claim. I don't understand why/how Easycare takes 3 days to negotiate with the repair facility to replace a transmission. If you are negotiating with a repair facility on a transmission this means to me you are going to replace the transmission. It should get approve sooner. I have to pay for a rental out of pocket while I wait for an approval (3 days). After the approval I now have to wait 7 days for the repair facility to receive a transmission and then 2 days to repair. Im only reimbursed 6 days for rental. I was told by Easycare it would be repaired before 6days.Business Response
Date: 10/17/2024
Thank you for contacting EasyCare with this customers complaint. ********************** will be reaching out to the customer to handle directly.Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2022 I purchased an extended warranty for a 2015 ***** Silverado. Within one month of purchasing the vehicle (November 7th, 2022) the transmission had to be replaced. Easy Care would not allow the dealership to supply the transmission, Easy Care supplied the transmission themselves. I have been told by three separate employees of Easy Care that that part had a ******* mile / 2 year warranty. On September 9th 2024 the transmission failed with less than ******* miles and within the two year period. When calling the company they said they would not honor the warranty on the part because the extended warranty itself had expired. When the initial warranty was given on the part, they did not say the warranty was only good up until the expiration of the extended warranty, they said ******* miles or two years. Now that the subpar part that they supplied has failed they are saying the ******* mile/2 year warranty wasn't an actual warranty and that warranty disappeared with the other warranty. I don't know why they would say a part has ******* mile warranty if it expired in less than ****** miles with the other warranty.Business Response
Date: 10/11/2024
Thank you for forwarding this complaint to EasyCare, EasyCare will contact the contract holder directly to address the matter.
Regards,
Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used vehicle from ********* ********** (************************************************* *****************) on June 8 2024 . My motor went out August 26 and i had my car towed to them per my salesmen ******* instructions. He had my car towed to davesinclair Chrysler dodge jeep ram (**************************************************************************************** ***************** sales man is ***** my car has been sitting for 7 weeks ! Due to the warranty department giving me the run around as far as approving my claim ! Every week its an excuse which is a very big inconvenience for me ! I have came out of 2000$ in rental fees 500$ in **** fees . This has been a nightmare and a hassle not to mention my sales men and the repair shop and warranty company ignores me . The warranty company is very disrespectful. They wont let you speak with supervisor they catch attitudes and is no type of help . My car should have been fixed by now when it hasnt even been worked on .something really needs to been done about this .but me coming out of soo much money trying to keep up with my job raise two kids alone it has put me behind on my car note ! In resolution Im asking for reimbursement for rental full amount , for my credit to be fix since i was unable to make payments , i want my vehicle fixed and for for them to pay for loaner car until my vehicle is fixed and i want you guys to contact them as well .i want to report the dealer ship for ignoring me when i reached out to them regarding the issues with the warranty department. I called the supervisor and left over 4 voicemails no return call whats so ever ! I feel like they just threw me in a car and went on the way ! Not to mention they told me the car wasnt in a accident but i can tell it was by the bumper later after i got it !Business Response
Date: 10/10/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:10/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an ********* powertrain warranty- At this time my engine and supercharger is seized due to failure of the water-resistant covering component on the supercharger filter. This allowed overspray/water from wet roads to be pulled into the supercharger and further into the engine. I contacted easy-care to file a claim. I reported the issue and after inspection of the vehicle, I was informed that they do not cover "aftermarket" superchargers. The contract was purchased with this supercharger on it at the time the contract was signed. The cost for repair is approximately $14,000. It is deceptive to sell a warranty on a vehicle that you will not honor. I am now stuck with $42,000 owed on this vehicle that is facing $14,000 in repairs. This was my only vehicle, and it has created unnecessary hardships, that could have been prevented by honesty. I feel that I was scammed into purchasing this warranty that this business knew would not help me. easy care sold this contract under the pretense that it would cover the "powertrain AND supercharger" but failed to state that it did not cover "aftermarket" superchargers. **** does not offer factory superchargers on their wrangler models.Business Response
Date: 10/07/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a brand new 2019 **** F150 with the extended powertrain warranty in January of 2020. 10-year, 200,000-mile warranty our truck now has ****** miles on it and the transmission needs to be replaced. After providing EasyCare with all of our service records (we have purchased multiple extended warranties and have never been asked this) and they are now claiming since we changed our own oil we voided our warranty. We were never told that doing this would void the warranty. We can provided proof that the oil was changed and even the service manager at **** agrees that there was no negligence on our end. After multiple calls to EasyCare we finally talked to a manager who agreed that oil has nothing to do with the transmission they closed our case and said there was nothing they could do. The manager at EasyCare also told us that the company hardly ever pays for warranty claims. After some research I did find out that according to the ********-**** Act that oil changed cannot void your warranty. Thats a federal law that EasyCare is breaking. This company does not stand behind its warranty.Business Response
Date: 09/23/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Customer Answer
Date: 09/27/2024
Complaint: 22306283
I am rejecting this response because: they are saying the same thing to provide the records. Per federal law we can change our own oil. We can provide the records that we wrote in our service log but they say that is not good enough. EasyCare needs to stand behind their warranty and pay for the replacement transmission. This is shady business practice.
Sincerely,
**** *********Business Response
Date: 10/01/2024
Good afternoon-
Please accept this as a response to complaint ID # ********.
At this point, unfortunately EasyCare has not received the proper maintenance records to be able to proceed with this claim.
Should Mr./Ms. ********* be able to provide more invoices validating their obligation to maintain the vehicle per the terms and conditions of the contract, we'd be more than happy to review such records.
Thank you,
EasyCare Claims Department
Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a car warranty through EasyCare. With my debit card expiring I was never notified that payments were not being made (prior to this I had already paid 18 months out of 24 months). I had taken my car in for work to be done on Friday September 13th and was informed by the repair shop that my warranty was cancelled. According to EasyCare I had to speak with the financing company which I had done and they have agreed to reinstate the policy and even spoke with EasyCare explaining that they were willing to have it reinstated. I was hung up on by multiple customer service representatives from ********************** trying to get to the bottom of this. Initially I was informed that for them to review for reinstatement it would be 30 days, then it was 14 days, then 7 days, then 24 hours. In the mean time I have had the finance company along with the dealership I bought my car from have told EasyCare to reinstate policy. No one had been notified previously that the policy was cancelled however EasyCare is stating the policy is cancelled due to the dealership not submitting paperwork for reinstatement (which they were never informed about). I JUST received a call from EasyCare stating they are not reinstating, when asked why they would not give me an answer. After pushing them for an answer they told me they would not submit for a reinstatement due to my car being at the shop and potentially having an active claim. However, they have told the dealership if I made FIVE payments they would reinstate the warranty. I have a dealership, and the finance company WILLING to reinstate the policy however EasyCare WILL NOT. This has been the WORST experience with customer service I have ever dealt with. Statements made by customer service representatives have been horrific and completely unacceptable. There is so much back and forth that it has become very unreliable and sketchy to say the least. 0/10 DO NOT RECOMMEND!!!!Business Response
Date: 09/23/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Customer Answer
Date: 09/23/2024
Complaint: 22292754
I am rejecting this response because:
I have been in contact with EasyCare prior to submitting this complaint. I have spoke with several representatives, a few which hung up on me and no resolution was ever provided. I have also attached a copy of the letter that breaks down exactly what transpired during my interactions with EasyCare. This letter was sent to the corporate office a week ago with no acknowledgement of any matters addressed.
Sincerely,
******** *****Business Response
Date: 09/30/2024
Good morning.
Please accept this as a response to complaint ID # ********.
EasyCare has been in contact with our customer in regard to her situation and has received the proper paperwork to be able to resolve this matter.
Thank you,
EasyCare Claims department
Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 9, 2024, the engine guard/skid plate fell down of my vehicle on Route 30 near *********, **. It detached front the front of the engine. It was plowing snow and I had to stop and cut it off so I could proceed home. I took the vehicle Tri Star in ******** to get them to look at the vehicle and initiate the repair through the purchased warranty through Easy Care. I was delayed until February for an opening. Over the next weeks I was told by Easy Care that the part was not covered under warranty due to it being considered "trim". I have since taken the vehicle to other repair facilities and they all state that this shield/plate has to be removed in order to change the oil in the vehicle. How can a part be considered trim if it is protecting the engine and has to be removed in order to do maintenance on the vehicle. It is a functional part intended to guard the engine and the transmission from damage.Business Response
Date: 09/10/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a can from ********** in **************** I also purchased a warranty from Easy Care the engine is out in the car now, and Easy Care is giving me a hard, or both companies are not telling me the truth Easy Care has two videos from the dealership now they want a paper on oil changes which we have had oil changes and other work done to the car. I purchase the car on 12/22/2023 The engine went out on 08/22/2024 Please help me resolve this matter they are scamming people. ********** will not let me speak to a manager and Easy Care will not let me speak to a manager.Business Response
Date: 09/04/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims
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