Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ************* on 4/10/21 and was denied payment for GAP by EASYCARE which the underwriters ASSURANT. I was denied based on payments that were made and not included into the final calculation. This is the 3rd time i have dealt with ASSURANT and see they use many tactics to not payout on customers insurance claims.
Business Response
Date: 09/19/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:09/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased gap insurance with this company!! When it came time to payoff the remaining balance of my vehicle which was less than 2k they stated the vehicle had prior damages!! Wow never dealing with this company again such a ripoff!!Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
EC/GWC
Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ************** train warranty was sold with the vehicle which i was never informed of. The transmission needs to be replaced and they have denied the claim stating that service records were not provided. I have provided all of the documents that i could gather. I service my car regularly however i do work remote and occasionally travel so sometimes there can be gaps of time where i may not be in the area of the dealership. The warranty states that you have to bring the ar in every ****** miles for an inspection. I have only had the car for ******. The car had ***** miles on it when i purchased. Which means around ******* miles i was to have it inspected at the dealership. Now im guessing this company is expecting the customer to stop everything at ***** miles and tow the car to the dealership where it was purchased. It is a scam and fraudulent and the dealership sales and service failed to advise of the requirements to maintain the warranty. I have contact APCO and provided all service records.Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us.
We have been in contact with Mr. ********* concerning his claim.
*** ****
EC/GWC
Customer Answer
Date: 09/16/2025
Complaint: 23879114
I am rejecting this response because: The company is denying a claim as they deny many claims due to missing records of service not only. This is an unfair practice to which i was never notified that these service records ere required nor did i even know about the warranty. In one of the responses it is documented that the warranty is free service which is provided which nothing is free. There is also documentation that at one of the service visit there was no oil in the car, which I'm not a mechanic but if there is not any oil in a car i don't think it would function. So the response that the company is providing is that they will not honor the warranty. Communication is attached
Sincerely,
******* *****Business Response
Date: 09/22/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us.
We have been in contact with Mr. ********* concerning his claim.
*** ****
EC/GWCCustomer Answer
Date: 09/22/2025
Complaint: 23879114
I am rejecting this response because: Below is the last response. They are still denying any claims. I have provided all service records that i could provide. One of the locations where the car has been serviced is no longer open and i am unable to attain those records. There has not been an resolution provided in this matter.**** ******
Mon, Sep 15, 7:50?AM (7 days ago)
to me
*******,
I have added the invoice for the spark plugs at ******* miles. They were due at ****** miles so that interval is not compliant. The claim is still denied. If you have any additional questions, please correspond with our legal department per the denial letter. If you have more invoices that could bring your maintenance compliant, I would be glad to enter them and re-evaluate compliance. Right now, there is still no path to eligibility.
Again, unless you have additional maintenance invoices to add, the denial will stand. Any other questions or comments should be directed to our legal team.
Thank you,
**** ******
Senior Director of Mechanical Claims
APCO: EasyCare, GWC and NAC Warranties
****************************************************************************
Office **************
Cell *************
************************************* Norcross, GA 30071
Sincerely,
******* *****Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to **** ***** ********* in ********************* to have repairs completed under my easycare warranty sold to me by ****** ********* in ****** **** in January of 2022. The warranty provider denied coverage for oxygen sensors despite the fact that they were explicitly covered under the warranty. The initial excuse was that they are an intermittent failure and not a consistent failure , acknowledging that they are in fact failing. When that didn't hold water they made an excuse of the parts were aftermarket so therefore they're not covered. This is consistent with the other complaints that I've read regarding Easy Cares failure to live up to an honor terms. Easy care recently merged with National car warranty care and is clearly attempting to decline more claims to make up their cost of acquisition. They are not treating their customers with respect and attempting to get away with it. They have slow rolled this claim and taken over a month of my vehicle in the shop to wear me down to not complete the work.Business Response
Date: 09/15/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contract Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 09/15/2025
Complaint: 23875916
I am rejecting this response because I already attempted on multiple occasions to resolve this matter with easycare and they refused. Their platitude of they will contact me is unacceptable.
Sincerely,
**** *****Business Response
Date: 09/15/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We are in the process of contacting the repair facility to inform them we can authorize additional repairs.
We will contract Mr. ***** directly to review what can be done concerning his repairs.
*** ****
EasyCare
Customer Answer
Date: 09/15/2025
Complaint: 23875916
I am rejecting this response because simply put I do not believe them . They have not proven to be an honest broker at this point . Once the repairs are authorized and complete I will believe them.
Sincerely,
**** *****Initial Complaint
Date:09/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two vehicles that have service contracts through Apco, aka Easy Care. One vehicle was declared a total loss on 08/06/2025, and my lender has already received the insurance settlement. The only remaining step is for APCO to issue a refund of the unused portion of my coverage so that my auto loan can be fully closed out. Despite my repeated requests, APCO has failed to process this refund in a timely manner. This delay is preventing my lender from zeroing out my loan balance and is causing unnecessary financial and administrative hardship. I am requesting that your office review this matter . Attached are copies of my service contract/GAP agreements, total loss documentation, and Dealership refund request for your review. Requesting that APCO Easy Care initiate cancellation and refunds to my lienholder. Also requesting confirmation of cancellations.Resolution: ALL Service contracts to be refunded on both vehicles 2023 ****** Versa vin# ********************** ****** Versa vin#*****************.Business Response
Date: 09/08/2025
Hello,
We have received the customer concern and forwarded to the proper department for processing and will reach out to the customer directly. Thank you.
Initial Complaint
Date:08/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a complaint on 3 businesses. ************************************, and Key ****.I bought a 2017 **** explorer from ************** on 02/05/2024.Had it serviced by Wiscasset **** on 02/16/2024-20/19/2024 for a check engine light for cylinder 3 Had it serviced by Wiscasset **** 02/26/2024-03/05/2024 for a check engine light for cylinder 3 again Bought the warranty from Easycare on 03/02/2025 for total care Had it serviced at ********* **** 07/15/2024-08/05/2024 for check engine light for cylinder 3 Had it serviced at ********* **** 08/28/2024-10/24/2024 for check engine light on cylinder 3 Had it serviced at Key **** 10/31/2024-11/11/2024 for check engine light on cylinder 3 Had it serviced at Key **** for check engine light for cylinder 3, found head gasket issues, antifreeze leaking into cylinder 3. Key had me pick up my car because Easycare requested the engine be torn apart to find how far damage was. Key **** did not have an opening for that big of a job and needed time to get a loaner available. Checked in with Key **** evey couple of weeks asking about appointment. 05/12/2024 car was dropped back off to ******** for the tear down. They state scorching on cylinders and requested new motor. Easycare refuses to pay for new motor because car was driven with known issue. Car has been in shop multiple time since buying the care for cylinder 3 issues, no one told us not to drive the car during any of this. ***** has repeatedly reported every issue.Buyer contacted Key ****, Wiscasset **** and Easycare trying to come up with a solution to this problem even offered both dealerships the opportunity to buy us out of this car with no resolution. We are looking to either have the car fully repaired by the companies with no additional cost to us as we pay for a warranty that is supposed to cover engine issues or have one of the dealership buy this car back from us at the amount we owe on this car.Business Response
Date: 09/03/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 09/10/2025
Complaint: 23821598
I am rejecting this response because: easy care has not come up with a solution yet and has asked for a 7 day extension to try to resolve this issue with Key Ford.
Sincerely,
****** *******Business Response
Date: 09/12/2025
Good morning!
In review of the claim notes, it appears we've been in contact with the customer and the repair facility seeking resolution.
We will continue to converse with both the consumer and repair facility.
Thank you,
EasyCare Claims Department
Initial Complaint
Date:08/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I recently bought a used vehicle and purchased the Easy Care ********** package (bumper to bumper) for $4,500. The finance manager at the dealership talked this warranty up, saying the package would even cover a bent rim that no longer held air in the tire. We walked out thinking "wow, we got a great warranty." Unfortunately, we had to make a pretty big claim about 30 days after purchasing. Not only is the process so drawn out, but they denied one of the issues we took the vehicle in for because its not a "mechanical failure." They throw that phrase around like it's the only phrase they know to give as an excuse of why they aren't covering a claim. The big issue was a timing chain and camphasers. That was approved, but when the dealership finally dug into the engine and started working, they noticed a bolt was seized on and broke 2 ratchets while attempting to get it off and were unsuccessful and stripped the bolt that connect to the camshaft. We were told the only option at this point is to replace the camshaft. The advisor called Easy Care and even spoke to a supervisor who again, threw out the phrase of the bolt being seized on "not being a mechanical issue" so they wont cover replacing the camshaft. So, now we are stuck paying an extra $600 on to of our $500 deductible because the dealership literally cannot move forward with the job without replacing the camshaft as well because of the seized bolt. The dealership is not at fault for the seized bolt, obviously my husband and I aren't at fault. It's amazing to me that Easy Care shows no empathy or even tries to assist with getting the issue resolved. They just go off textbook responses that are always the same "unfortunately it's not a mechanical issue so theres nothing we can do."Business Response
Date: 09/03/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us.
Unfortunately, we cannot locate a contract for Ms. ****** with the information provided.
We will need the contract or Vin # to research Ms. ******** claim details and respond accordingly.
*** ****
EasyCare/GWC
Customer Answer
Date: 09/03/2025
Complaint: 23809361
I am rejecting this response because:The policy is in my husband's name- ***** ******. The account number is ************. The vin for the ******************** is *****************.
Sincerely,
******* ******Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We will contact Ms. ****** directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:08/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to have my Range Rover Evoke 2020 towed to a Reputable ***************** Main Dealer in ******** as it would not start.They diagnosed the fault as a starter motor issue drawing too much current and the motor and alternator had to be replaced as this fault was blowing a 400 amp main fuse.The dealer contacted Easycare - REAL COMPANY NAME - AUTOMOBILE PROTECTION CORPORATION - APCO and they said they wanted to send out an appraiser.The appraiser attended the next day and agreed with the service department head that the starter motor needed to be replaced. He said contact the main office after his report for Ok to proceed.When the dealership contacted Easycare later in the day - they denied the claim due to "Errosion" = this is false and nonsense information for a starter motor. The technician was shocked that this was refused and said so in writing his report. I intend litigating this claim in the Lee County Florida small claims court.Business Response
Date: 08/27/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 08/28/2025
Complaint: 23805546
I am rejecting this response because:I HAVE NOT BEEN CONTACTED.
Sincerely,
**** ********Business Response
Date: 09/02/2025
To whom it may concern:
We attempted to contact Mr. ******** on 8/28/2025 -and left him a message to call us back.
Also - Per the claim notes, it appears that Mr. ******** spoke to the Claims Escalations Supv on 8/27/2025.
*** ****
EasyCare
Initial Complaint
Date:08/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car warranty through Easy Care for my 2018 Honda Ridgeline vin *****************. They are denying to fix my mechanic issue. I need my front right strut and timing belt tensioner replaced because my truck is unsafe to drive. The Honda dealership put in writing it needs immediate attention. This is customer fraud by denying my claim. Please fix my truck ASAP as I cannot drive in this condition.Business Response
Date: 08/27/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
Easycare
Initial Complaint
Date:08/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle is in the shop and they are refusing all repairs, they are saying my rear end fluid has to be changed every ***** miles when manufacture and ********* both only show inspection at *****. This is excessive and the dealership even told them this isnt required. This is a cost that would be way out of required maintenance, the price to do the fluid is around 300 to 500 dollars. They are also denying my airbag replacement, the emblem on the front fell off and now the metal piece behind it is floating around. I believe this is very unsafe and in the event of an accident could become a projectile. The exhaust manifold studs broke and they are claiming its from corrosion, Im not sure how that could be when they are tightened down against the manifold and not sure how water could enter and corrode the stud to make it break. They are refusing to pay all repairs.Business Response
Date: 08/12/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
EasyCare
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