Business Profile

Auto Warranty Processing

EasyCare

Complaints

This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

165 total complaints in the last 3 years.
80 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer with an ********************** contract. My car broke down over a week ago and I took it to a *** dealership as I was instructed to do when I got my warranty. The warranty company has refused to send someone out to investigate despite me only having owned the car for a few months. The damage to my engine is extensive and is clearly not due to neglect over a few months but is a car issue itself. The **** has made this repeatedly clear that this is not something that I caused and they themselves have said that my warranty is supposed to cover. I called easy care to try and get things moving but the company refused to allow me to speak to my adjuster despite the fact that it is my contract, my vehicle. The issue with this is that the customer service line I was speaking to kept telling me the adjuster is the one holding everything up and customer service was unable to actually do anything, only the adjuster could actually do anything. I also have rental coverage per my contract which the company has not covered. I need easy care to actually fully investigate my claim, as of right now I have no vehicle and my vehicle is not being repaired because the Kia **** has told me that I need a new engine, which my contract should cover but no progress is being made due to easy care not actually investigating my claim and not allowing me to speak to my adjuster.
Business Response
Date: 11/13/2025
To whom it may concern:
Thank you for forwarding Ms. ********** comments to us. We will contact Ms. ******** directly to address her concerns.
*** ****
Easycare
Customer Answer
Date: 11/13/2025

Complaint: 24142249

I am rejecting this response because:
You have not made any attempt to reach out to me directly and resolve this issue. If you would like to reach out to me directly then do so immediately.
Sincerely,

******** Holmberg
Business Response
Date: 11/13/2025
To whom it may concern:
Someone will contact the customer today or tomorrow to review her claim.
*** ****
National Auto Care
Customer Answer
Date: 11/13/2025

Complaint: 24142249

I am rejecting this response because:
You are not giving an exact time or plan to resolve this issue. I work today at 3pm and tomorrow at 11am. You need to specify when you will be reaching out. Also who will be reaching out because it needs to be my adjuster your customer service line has no ability to do anything.
Sincerely,

******** Holmberg ********
Business Response
Date: 11/14/2025
To whom it may concern:
We have called the customer and if a message was left, we would have given her a name and number to call back to.
We will attempt to call the customer again now - and we will continue calling her until contact is made.
*** ****
EasyCare
Customer Answer
Date: 11/14/2025

Complaint: 24142249

I am rejecting this response because: you have not made any attempt to call me. I have zero missed calls. Please check that you are reaching out to the correct number. Otherwise I will assume you are lying about calling at all.

Sincerely,

******** Holmberg
Business Response
Date: 11/20/2025
To whom it may concern:
We spoke to Ms. ******** on 11/14/2025 and reviewed her claim details with her and left a name and direct phone number for her to call back if she has questions.
We have scheduled and inspection to verify the cause of failure on her vehicle.
Once the inspection is completed and the failure is verified, Easycare will contact the repair facility with our decision on coverage.
Thank you,
*** ****
EasyCare
Initial Complaint
Date:11/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this VSC (policy #EST1997BCB) when I bought my used vehicle (2018 **** Explorer) from an Executive *** dealership in June of 2021. I have taken my car to the dealership regularly for scheduled maintenance. Recently, my water pump failed and needs to be replaced. On 10/28/2025, my claim (No. ******) for the water pump replacement was denied based on maintenance records. The reasoning was that there was a 17 month gap between oil changes. The car was only driven ***** miles in that 17 month gap and the manufacturer's scheduled maintenance interval specifically states to change the oil "up to one year OR ****** miles." In subsequent service appointments, the oil has been changed multiple times since this gap and has had multi-point Inspections that revealed no concerns or failures. I immediately filed a formal, written appeal citing the *** contract and the ********-**** Act. The company needs to prove that the lack of maintenance CAUSED the mechanical failure. I requested a final, written determination within 10 business days (by 11/11/2025). The company failed to acknowledge or respond to the substance of my appeal by the deadline, and on 11/11/2025, they sent a confusing email referring only to the original denial. Due to their failure to communicate or follow due process, I was forced to escalate the matter by filing a formal complaint with the ******************************** (***) on 11/11/2025. I seek immediate authorization for the covered repair including all parts and labor.
Business Response
Date: 11/12/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** Ross
EasyCare
Customer Answer
Date: 11/13/2025

Complaint: 24136118

I am rejecting this response because the company has not reached out to me.

Sincerely,

****** ****
Business Response
Date: 11/13/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us.
We have contacted Ms. ********* repair facility to authorize the replacement of the Water Pump - the Timing Chain concern will be addressed once the repair facility removes the Timing Cover and can verify failure to the Timing Chains and they notify EasyCare.
*** ****
EasyCare
Initial Complaint
Date:11/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchases my vehicle in January of this year. At the time of purchase I elected to add an aftermarket warranty to protect the vehicle as it is pre-owned. Despite my vehicle being fully covered by the warranty, Easy Care denied a claim for damage done to the engine as a result of a failed cooling component. The dealership acknowledged the root cause and even paid to replace the radiator and thermostat. It is unclear why Easy Care is refusing to cover the extensive damage caused by the faulty radiator.I owned the vehicle for less than 6 months when the first issue occured.I am 75 years old and have no means of covering out of pocket expenses as I am on a fixed income. Learning the major repair is not covered regardless of having a full service contract is a devastating blow.
Business Response
Date: 11/07/2025

Thank you for forwarding Ms. ****** comments to us.
We will contact Ms. **** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 11/13/2025

Complaint: 24116783

I am rejecting this response because: The warranty company is not being helpful in resolving the issue. Each representative that I have spoken to has been less than helpful. I do not believe I will receive a reasonable solution without BBB involvement.

Sincerely,

********* Peak
Business Response
Date: 11/14/2025
To whom it may concern:
We have contacted the customer and explained our position on this claim.
The vehicles engine block is cracked from over-heating. Over-heat damage is excluded per terms on their service contract.
The water pump, radiator, and thermostat were replaced on previous claims - these items failing would cause the engine to over-heat, causing the engine block to crack.

*** ****
EasyCare

Customer Answer
Date: 11/14/2025

Complaint: 24116783

I am rejecting this response because: Per the attached service contract, the warranty
Covers all major components of the **** system. The warranty company has not contacted me to discuss the issue since submitting the appeal.
I dont understand how the failed components are covered but the damaged caused by the failure are not?
At the first sign of failure, the vehicle was towed to a repair facility. The damage done to the engine occured instantaneously.
At this point, I feel the warrantly company is being predatory by not honoring the service contract.
If the warranty company continues to reject the engine repair they could at least cover the cost of the tear down required for diagnosing the problem
($3100)
Sincerely,

********* Peak
Business Response
Date: 11/20/2025
To whom it may concern:
We have reviewed this claim with Ms. **** on 11/6/2025 and explained why the claim was denied.
The engine damage/engine block cracked was caused by the engine over-heating. Over-heat damage is excluded per terms of the contract.
*** ****
Easycare
Initial Complaint
Date:10/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/27/25 - We have made a claim for the replacement of our engine due to internal failure which was recommended by the repair shop and the third-party assessor that Easy Care sent over to review the damage. Even after these recommendations from both mechanics to replace the engine they are trying to deny that there is a need for replacement. Even after I have made multiple calls into them where customer service and a claims representative have agreed that having metal shavings throughout the engine would continue to cause issues in the future. They are still insisting that they are only going to authorize repairs and let us take the loss later when the engine fails again! Also, the shop has told them there would be NO WARRANTY on this repair as it is NOT RECOMMENDED. We are very unhappy with their handling of this issue and we have now been without a vehicle for over a week while they continue to give us the run around on a resolution, saying that we need to pay to have this damaged engine tore down even more to give more proof than what was already provided by both our shop and their assessor, even though we discussed this with them multiple times over the phone and with them agreeing that there will be continued issues moving forward. It is ridiculous that they are trying to leave us hanging on a major component which is the primary reason for purchasing the extended warranty in the first place!
Business Response
Date: 10/30/2025
To whom it may concern:

Thank you for forwarding Mr. ************ comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.

Thank you,
EasyCare Claims Department
Customer Answer
Date: 10/31/2025

Complaint: 24081370

I am rejecting this response because:
There has been no attempt made to contact me about this issue. Myself, my mechanic, and my wife have all called to get this resolved and still not given any acceptable resolution. We had to call them multiple times and we were given the run around on each phone call. Finally my wife was able to wait on hold until they finally got a claims manager on the line, ******** finally answered. She told my wife she would call back then upon leaving us a voicemail she stated that we would be required to pay the shop to breakdown our engine further just to prove the damage, which they have agreed is there, even though they continue to agree that the metal shavings in our engine would cause more issues as stated multiple times over the phone and with their independent inspection. This is ridiculous at this point!
They are actively working to NOT cover the main component of the vehicle properly as their contract states. This was an internal part of the engine that caused damage to the internal system as they agreed. Yet they want us and our mechanic to be out even more time and money to some how prove this more than the many pictures we have submitted or their independent inspector submitted!! They are not acting reasonable or professional in the way their customer service has been and they have already wasted over a week playing these games to avoid fixing the issue. They are actively s******* us over as a customer and only offering a repair with no warranty! We have 7k miles left on their supposed coverage but after this interaction we don't feel confident in the coverage or their service.
Sincerely,

***** **********
Business Response
Date: 11/04/2025
To whom it may concern:
Thank you for forwarding Mr. ************ comments to us. We spoke to Mrs. ********** on 10/31/25 and reviewed the claim with her.
*** ****
Easycare
Initial Complaint
Date:10/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a 2017 GMC Terrain just over a year ago with a warranty through Easycare. Warranty is Easycare Powercare warranty that covers the engine. Car has been in the shop for 10 weeks and we have gone back and forth with Easycare not covering an engine replacement due to improper maintenence. Easycare asked to have it torn down to the pistons for further inspections and we did that. We have provided all reciepts to Easycare since buying this vehicle for proper oil changes and maintenance on the vehicle.-4 weeks prior to this, they approved a timing chain to be replaced as that was the start of this. In 4 short weeks, this happens and now it is not covered for anything.-We are stuck wondering why this is not covered when we have all the proper documentation saying we took care of it. Still oweing money to pay it off, on top of a few thousand dollars bill to get it out of the shop and not have it running.
Business Response
Date: 10/27/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car started smoking, so I had to get it towed into a dealership. When I got the car towed in, the service advisor said he'd call the warranty company that I have. After doing so, he called me to tell me that my claim would not be covered. I then called the warranty company and they said that even though the cooling system is covered under the warranty, because I had a hose that was cracked, they wouldn't cover my claim. They said that there is an exclusion in the policy that says if there's a hose issue, it is not covered. I then asked about all the hoses in the engine. I asked the gentleman I was talking with, "If a hose going to the radiator is faulty, and the radiator blows up because of this, are you saying that it woudln't be covered?" He replied that "no, it would not be covered because of the hose". So then I turned on my phone to record the message and asked him to repeat exactly what he said (I have the recording). He absolutely refused to say it again and just said, "Your policy specifically states we will not cover hoses". So now my engine has issues that will cost over $700 to get fixed, because of this scam. He literally said it himself! He literally said that any item thats damaged because a hose is faulty, they will not cover. This is not right under any circumstances. I am hoping that logic persists here and that there is a shred of humanity left. If people buy warranties, to cover things like cooling systems or AC units in their cars, and NONE of it can be covered because hoses go directly to them, then what is the point? Why are they allowed to sell policies? Please help me understand this and fix this. This is not ok. A legit $15 hose is costing me $702 when I have a warranty! Please step in and help me do something. I'm more than willing to provide the audio if someone would like.
Business Response
Date: 10/22/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 10/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution can be closed. Although I dont agree that a cracked hose should void the warranty and it seems like they include that clause just to avoid covering legitimate claims on purpose it was clearly stated in the contract, and I did sign it, so ultimately, the responsibility is mine. But if they were serious about helping people, they'd let the people buy a $15 hose, and then cover the other $700 repair. That in my opinion is what a good company would do to actually show they appreciate the business they get from their customers. But alas, it is what it is. I recently called and apologized for my actions as I was livid when I first called in. I just appreciated them willing to call me back. We can close this complaint id.

Sincerely,

******** *****
Initial Complaint
Date:10/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is wrongfully denying my payout by claiming I missed payments when, in fact, those payments were deferred under an approved extension agreement. According to my contracts Extension Disclosure, a deferment moves payments to the end of the loan term and does not count as missed or delinquent payments. I followed all the terms of the deferment by paying the required amount up front and receiving confirmation that my extension was finalized. Despite that, the company is now using the deferred months as evidence of non-payment, which is not supported anywhere in my contract. They are basing their decision on where my loan balance would have been if no deferment had been granted, rather than on the actual terms we both agreed to. This is a clear attempt to avoid honoring my payout obligation. I have documentation proving the deferment was processed correctly, and my payment history reflects compliance with every agreement made. The companys position misrepresents my account status and violates the written terms of the contract. I am requesting a full review and correction so my payout is honored as required under the agreement
Business Response
Date: 10/22/2025
To whom it may concern:
Thank you for forwarding the customer comments to us. We will contact the customer directly to address their concerns.
*** ****
EasyCare
Initial Complaint
Date:10/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for this companys tire and wheel coverage in 2023 when I purchased my ******* ********* a flat tire on 9/6. The shop I took it to said there was a s**** in it that was located in a place that was not salvageable. I was literally in the middle of moving. All my documents were in boxes in a moving truck. My car was full of my belongings.The company refuses to honor the claim for the tire, saying they needed me to keep the tire and have pictures of it. That was literally not an option for me at the time.I am requesting my claim be covered or my policy, from the first day, be refunded as this policy makes no practical sense. None of these requirements were covered with me at the time I purchased the car. The contract I have is dated but not signed.
Business Response
Date: 10/16/2025
TO whom it may concern:
Thank you for forwarding Ms. *********** comments to us.
Her tire claim has been authorized and payment will be sent to Ms. ******************** ****
National Auto Care
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a vehicle from *** ****** in Wichita Ks and when I bought the car they added ************* to insure if the car was totaled it would be paid in full after insurance payment. I had a wreck March of 2025 and my car was totaled so I my insurance paid for the current value of the car and I sent my paper to Foresight (which was the company that I had with my paperwork for GAP coverage). The dealer never told me that ********* had been sold to Easy Care until I called them and asked what the new company was that was taking care of my GAP. I called Easy Care 800# and I had to wait in line and finally got an agent and from that point on they verified that they had my information but kept transferring me around from one person to another and they finally hung up on me. I called them back and got the same treatment. I finally found out myself that EasyCare is under the Apco Holdings umbrella so I sent them an email and they never responded back to me . I have an amount still owing ******* that is accruing ***** late fees a month and affecting my credit. I need them to do what they are supposed to do and payoff and correct my credit bureau. I paid for the ************* and they need to pay off my loan
Business Response
Date: 11/06/2025
To whom it may concern:
We cannot locate a contract for ***** ****. We will need the contract # or last 8 of the *** # to research their contract.
Thank you,
*** ****
National Auto Care
Initial Complaint
Date:10/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2015 Chevrolet Trax in June of 2023 along with an Easy Care ********** vehicle service contract. I was told it is a bumper to bumper warranty that covers everything as it is the top-of-the-line policy. The vehicle ha ****** miles on it at the time of purchase. There were 3 oil changes done on the vehicle August 2023 at ****** miles- July 2024 at ****** miles- and September 2025 at ****** miles. In just over 2 years the car was driven only 8100 miles which is an average of 4000 miles per year. during the most recent oil change is when my husband notices aluminum shavings and plastic pieces in the oil filter and oil pan. We took it to the dealership where we purchased the vehicle and extended warranty and were told the vehicle needed a new engine. When the service department sent in the claim, they wanted proof of one oil change being completed since they recommend every 7500 miles and since there had been 8000 miles since purchase that would fall into those criteria. We in good faith supplied 3 oil change receipts to show extra proof that we have been taking care of the vehicle. The adjuster then denied the claim due to there being too much time lapse between the second and third oil change. How could that even matter as the car was only driven ******************************************************************************************** 7500 miles and it was changed 3 times. PLEASE NOTE : NO WARNING LIGHTS AT ALL EVER CAME ON and this was by no means neglect on our part. Please see the attached as I have the full written complaint attached. This is a great financial burden on my family as the engine is over $12000 and I still have to make car payments for the auto loan on the vehicle that can not be driven. My resolution would be that they honor their warranty of TOTAL CARE and that they cover the engine and I pay the ****** deductible only.
Business Response
Date: 10/01/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us. We will contact Ms. ***** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 10/29/2025
Warranty company did make contact with me and repaired my vehicle BUT provided no more warranty for the car. I am fine with the vehicle being repaired but they also said there is NO WARRANTY on the engine that was put in the vehicle at all not even with the company the engine came from -- that part is the part I am not happy with. The vehicle is running wonderful now and hopefully it will continue but any reman motor that is put in the vehicle should have some type of warranty from the company it came from even if not from easy care.
Business Response
Date: 10/30/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us. We will contact Ms. ***** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 10/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

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