Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car started smoking, so I had to get it towed into a dealership. When I got the car towed in, the service advisor said he'd call the warranty company that I have. After doing so, he called me to tell me that my claim would not be covered. I then called the warranty company and they said that even though the cooling system is covered under the warranty, because I had a hose that was cracked, they wouldn't cover my claim. They said that there is an exclusion in the policy that says if there's a hose issue, it is not covered. I then asked about all the hoses in the engine. I asked the gentleman I was talking with, "If a hose going to the radiator is faulty, and the radiator blows up because of this, are you saying that it woudln't be covered?" He replied that "no, it would not be covered because of the hose". So then I turned on my phone to record the message and asked him to repeat exactly what he said (I have the recording). He absolutely refused to say it again and just said, "Your policy specifically states we will not cover hoses". So now my engine has issues that will cost over $700 to get fixed, because of this scam. He literally said it himself! He literally said that any item thats damaged because a hose is faulty, they will not cover. This is not right under any circumstances. I am hoping that logic persists here and that there is a shred of humanity left. If people buy warranties, to cover things like cooling systems or AC units in their cars, and NONE of it can be covered because hoses go directly to them, then what is the point? Why are they allowed to sell policies? Please help me understand this and fix this. This is not ok. A legit $15 hose is costing me $702 when I have a warranty! Please step in and help me do something. I'm more than willing to provide the audio if someone would like.
Business Response
Date: 10/22/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 10/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution can be closed. Although I dont agree that a cracked hose should void the warranty and it seems like they include that clause just to avoid covering legitimate claims on purpose it was clearly stated in the contract, and I did sign it, so ultimately, the responsibility is mine. But if they were serious about helping people, they'd let the people buy a $15 hose, and then cover the other $700 repair. That in my opinion is what a good company would do to actually show they appreciate the business they get from their customers. But alas, it is what it is. I recently called and apologized for my actions as I was livid when I first called in. I just appreciated them willing to call me back. We can close this complaint id.
Sincerely,
******** *****Initial Complaint
Date:10/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is wrongfully denying my payout by claiming I missed payments when, in fact, those payments were deferred under an approved extension agreement. According to my contracts Extension Disclosure, a deferment moves payments to the end of the loan term and does not count as missed or delinquent payments. I followed all the terms of the deferment by paying the required amount up front and receiving confirmation that my extension was finalized. Despite that, the company is now using the deferred months as evidence of non-payment, which is not supported anywhere in my contract. They are basing their decision on where my loan balance would have been if no deferment had been granted, rather than on the actual terms we both agreed to. This is a clear attempt to avoid honoring my payout obligation. I have documentation proving the deferment was processed correctly, and my payment history reflects compliance with every agreement made. The companys position misrepresents my account status and violates the written terms of the contract. I am requesting a full review and correction so my payout is honored as required under the agreementBusiness Response
Date: 10/22/2025
To whom it may concern:
Thank you for forwarding the customer comments to us. We will contact the customer directly to address their concerns.
*** ****
EasyCare
Initial Complaint
Date:10/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for this companys tire and wheel coverage in 2023 when I purchased my ******* ********* a flat tire on 9/6. The shop I took it to said there was a s**** in it that was located in a place that was not salvageable. I was literally in the middle of moving. All my documents were in boxes in a moving truck. My car was full of my belongings.The company refuses to honor the claim for the tire, saying they needed me to keep the tire and have pictures of it. That was literally not an option for me at the time.I am requesting my claim be covered or my policy, from the first day, be refunded as this policy makes no practical sense. None of these requirements were covered with me at the time I purchased the car. The contract I have is dated but not signed.Business Response
Date: 10/16/2025
TO whom it may concern:
Thank you for forwarding Ms. *********** comments to us.
Her tire claim has been authorized and payment will be sent to Ms. ******************** ****
National Auto Care
Initial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new Jeep wrangler vin number ***************** on 6/03/2019. At ***** miles I started having overheating issues. I brought it to the dealership 3 different times for the same issue and now the engine is completely messed up the dealership put the engine back together and does not recommend me driving it as it could cause catastrophic failure. Easy care has denied my warranty stating i operated the vehicle after it overheated and it caused this. I brought it to the dealership multiple times for the same problem. And they kept doing the wrong repairs over and over.Business Response
Date: 09/30/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:09/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ************* on 4/10/21 and was denied payment for GAP by EASYCARE which the underwriters ASSURANT. I was denied based on payments that were made and not included into the final calculation. This is the 3rd time i have dealt with ASSURANT and see they use many tactics to not payout on customers insurance claims.Business Response
Date: 09/19/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:09/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased gap insurance with this company!! When it came time to payoff the remaining balance of my vehicle which was less than 2k they stated the vehicle had prior damages!! Wow never dealing with this company again such a ripoff!!Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
EC/GWC
Initial Complaint
Date:09/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ************** train warranty was sold with the vehicle which i was never informed of. The transmission needs to be replaced and they have denied the claim stating that service records were not provided. I have provided all of the documents that i could gather. I service my car regularly however i do work remote and occasionally travel so sometimes there can be gaps of time where i may not be in the area of the dealership. The warranty states that you have to bring the ar in every ****** miles for an inspection. I have only had the car for ******. The car had ***** miles on it when i purchased. Which means around ******* miles i was to have it inspected at the dealership. Now im guessing this company is expecting the customer to stop everything at ***** miles and tow the car to the dealership where it was purchased. It is a scam and fraudulent and the dealership sales and service failed to advise of the requirements to maintain the warranty. I have contact APCO and provided all service records.Business Response
Date: 09/16/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us.
We have been in contact with Mr. ********* concerning his claim.
*** ****
EC/GWC
Customer Answer
Date: 09/16/2025
Complaint: 23879114
I am rejecting this response because: The company is denying a claim as they deny many claims due to missing records of service not only. This is an unfair practice to which i was never notified that these service records ere required nor did i even know about the warranty. In one of the responses it is documented that the warranty is free service which is provided which nothing is free. There is also documentation that at one of the service visit there was no oil in the car, which I'm not a mechanic but if there is not any oil in a car i don't think it would function. So the response that the company is providing is that they will not honor the warranty. Communication is attached
Sincerely,
******* *****Business Response
Date: 09/22/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us.
We have been in contact with Mr. ********* concerning his claim.
*** ****
EC/GWCCustomer Answer
Date: 09/22/2025
Complaint: 23879114
I am rejecting this response because: Below is the last response. They are still denying any claims. I have provided all service records that i could provide. One of the locations where the car has been serviced is no longer open and i am unable to attain those records. There has not been an resolution provided in this matter.**** ******
Mon, Sep 15, 7:50?AM (7 days ago)
to me
*******,
I have added the invoice for the spark plugs at ******* miles. They were due at ****** miles so that interval is not compliant. The claim is still denied. If you have any additional questions, please correspond with our legal department per the denial letter. If you have more invoices that could bring your maintenance compliant, I would be glad to enter them and re-evaluate compliance. Right now, there is still no path to eligibility.
Again, unless you have additional maintenance invoices to add, the denial will stand. Any other questions or comments should be directed to our legal team.
Thank you,
**** ******
Senior Director of Mechanical Claims
APCO: EasyCare, GWC and NAC Warranties
****************************************************************************
Office **************
Cell *************
************************************* Norcross, GA 30071
Sincerely,
******* *****Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to **** ***** ********* in ********************* to have repairs completed under my easycare warranty sold to me by ****** ********* in ****** **** in January of 2022. The warranty provider denied coverage for oxygen sensors despite the fact that they were explicitly covered under the warranty. The initial excuse was that they are an intermittent failure and not a consistent failure , acknowledging that they are in fact failing. When that didn't hold water they made an excuse of the parts were aftermarket so therefore they're not covered. This is consistent with the other complaints that I've read regarding Easy Cares failure to live up to an honor terms. Easy care recently merged with National car warranty care and is clearly attempting to decline more claims to make up their cost of acquisition. They are not treating their customers with respect and attempting to get away with it. They have slow rolled this claim and taken over a month of my vehicle in the shop to wear me down to not complete the work.Business Response
Date: 09/15/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contract Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 09/15/2025
Complaint: 23875916
I am rejecting this response because I already attempted on multiple occasions to resolve this matter with easycare and they refused. Their platitude of they will contact me is unacceptable.
Sincerely,
**** *****Business Response
Date: 09/15/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We are in the process of contacting the repair facility to inform them we can authorize additional repairs.
We will contract Mr. ***** directly to review what can be done concerning his repairs.
*** ****
EasyCare
Customer Answer
Date: 09/15/2025
Complaint: 23875916
I am rejecting this response because simply put I do not believe them . They have not proven to be an honest broker at this point . Once the repairs are authorized and complete I will believe them.
Sincerely,
**** *****Initial Complaint
Date:09/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two vehicles that have service contracts through Apco, aka Easy Care. One vehicle was declared a total loss on 08/06/2025, and my lender has already received the insurance settlement. The only remaining step is for APCO to issue a refund of the unused portion of my coverage so that my auto loan can be fully closed out. Despite my repeated requests, APCO has failed to process this refund in a timely manner. This delay is preventing my lender from zeroing out my loan balance and is causing unnecessary financial and administrative hardship. I am requesting that your office review this matter . Attached are copies of my service contract/GAP agreements, total loss documentation, and Dealership refund request for your review. Requesting that APCO Easy Care initiate cancellation and refunds to my lienholder. Also requesting confirmation of cancellations.Resolution: ALL Service contracts to be refunded on both vehicles 2023 ****** Versa vin# ********************** ****** Versa vin#*****************.Business Response
Date: 09/08/2025
Hello,
We have received the customer concern and forwarded to the proper department for processing and will reach out to the customer directly. Thank you.
Initial Complaint
Date:08/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to file a complaint on 3 businesses. ************************************, and Key ****.I bought a 2017 **** explorer from ************** on 02/05/2024.Had it serviced by Wiscasset **** on 02/16/2024-20/19/2024 for a check engine light for cylinder 3 Had it serviced by Wiscasset **** 02/26/2024-03/05/2024 for a check engine light for cylinder 3 again Bought the warranty from Easycare on 03/02/2025 for total care Had it serviced at ********* **** 07/15/2024-08/05/2024 for check engine light for cylinder 3 Had it serviced at ********* **** 08/28/2024-10/24/2024 for check engine light on cylinder 3 Had it serviced at Key **** 10/31/2024-11/11/2024 for check engine light on cylinder 3 Had it serviced at Key **** for check engine light for cylinder 3, found head gasket issues, antifreeze leaking into cylinder 3. Key had me pick up my car because Easycare requested the engine be torn apart to find how far damage was. Key **** did not have an opening for that big of a job and needed time to get a loaner available. Checked in with Key **** evey couple of weeks asking about appointment. 05/12/2024 car was dropped back off to ******** for the tear down. They state scorching on cylinders and requested new motor. Easycare refuses to pay for new motor because car was driven with known issue. Car has been in shop multiple time since buying the care for cylinder 3 issues, no one told us not to drive the car during any of this. ***** has repeatedly reported every issue.Buyer contacted Key ****, Wiscasset **** and Easycare trying to come up with a solution to this problem even offered both dealerships the opportunity to buy us out of this car with no resolution. We are looking to either have the car fully repaired by the companies with no additional cost to us as we pay for a warranty that is supposed to cover engine issues or have one of the dealership buy this car back from us at the amount we owe on this car.Business Response
Date: 09/03/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 09/10/2025
Complaint: 23821598
I am rejecting this response because: easy care has not come up with a solution yet and has asked for a 7 day extension to try to resolve this issue with Key Ford.
Sincerely,
****** *******Business Response
Date: 09/12/2025
Good morning!
In review of the claim notes, it appears we've been in contact with the customer and the repair facility seeking resolution.
We will continue to converse with both the consumer and repair facility.
Thank you,
EasyCare Claims Department
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