Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 304 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle is in the shop and they are refusing all repairs, they are saying my rear end fluid has to be changed every ***** miles when manufacture and ********* both only show inspection at *****. This is excessive and the dealership even told them this isnt required. This is a cost that would be way out of required maintenance, the price to do the fluid is around 300 to 500 dollars. They are also denying my airbag replacement, the emblem on the front fell off and now the metal piece behind it is floating around. I believe this is very unsafe and in the event of an accident could become a projectile. The exhaust manifold studs broke and they are claiming its from corrosion, Im not sure how that could be when they are tightened down against the manifold and not sure how water could enter and corrode the stud to make it break. They are refusing to pay all repairs.
Business Response
Date: 08/12/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted the company for 2 weeks for a refund on my gap insurance through email and phone .I have filed no claims and my car was salvaged due to hail damage through ******************* on 07/23/2025.I informed the ***** in ****************** but no update was given .Business Response
Date: 08/06/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us.
There has been No GAP Claim started with EasyCare. The customer will need to contact ********************** at ************** to start a GAP claim on her vehicle.
*** ****
EasyCare
Customer Answer
Date: 08/07/2025
Complaint: 23708872
I am rejecting this response because:
Sincerely,
******** *****I did not ask for a claim but a refund.
Business Response
Date: 08/07/2025
To whom it may concern:
If the customer would like to cancel their contract and be refunded, they must contact EasyCare/GWC or their selling dealer.
Thank you,
*** ****
EascyCare/GWC
Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an EasyCare PowerLife extended powertrain warranty through Key *********** with my F-150. On July 28, 2025, **** of Clermont diagnosed a failed transmission and torque converter. They submitted a claim to EasyCare, which was denied with no written explanation.I asked the selling dealer, Key Scales, to help escalate. They submitted it to their EasyCare **** but again, no reason for the denial was provided.I then emailed Mr. ***** ****** at EasyCare. He replied once, stating the warranty requires that all services be completed by a licensed repair facility. I replied twice asking for clarification or a citation to the contract. He never responded.The warranty actually says services may be performed by a licensed facility not must. The contract clearly distinguishes between the terms may and must elsewhere, so the intent is important. If the warranty required oil changes only be done at a licensed shop, it would have said so. I changed the oil at or before required intervals, used proper materials, and kept receipts and logs.There is also no connection between engine oil changes and the failure of the transmission or torque converter, which are covered components. To this date, I have received no formal written denial based on actual contract terms, nor any mechanical justification.I request that EasyCare reconsider my claim or issue a written explanation citing the contract section they are relying on.Business Response
Date: 08/07/2025
To whom it may concern:
Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:08/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ************* from EasyCare and not they are not paying my claim as per the contract signed. I have a balance of $1166.36 and they only paid $188.83. They are claiming they only have to pay out *****% which is not in the contract. The customer service agent could not answer why the coverable percentage was ***** and said would she would call me back the next day since all the supervisors and managers were gone for the day and she never did. The agent that I was emailing regarding the claim is no longer responding. I paid for a service and they are not abiding by the contract. Please help.Business Response
Date: 08/04/2025
To whom it may concern:
Thank you for forwarding Mr. *********** comments to us. We will contact Mr. ********* directly to address his concerns.
*** ****
EasyCare/GWC
Initial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Silver Easy Care Extended Warranty on my Honda CRV and have utilized it one time in 5 years for a timing chain tensioner in 2023. Now 2 years down the road the timing chain tensioner is bad again and needs to be replaced again. In 2023, the Honda dealer in ************, ** asked if I regularly had oil changes to which I said yes and the warranty work was done without any hesitation. Fast forward to today and they have asked for every detailed record of oil changes in which we do not have every receipt (we opt to do them on our own as my husband is an experienced mechanic) and we have recorded all of the mileage and dates as well as the type of oil and filter and the claim has been denied. I have now wasted two days of my vehicle being at the dealer and a $100 of it being diagnosed and 40 minutes one way of traveling to get it there. I am beyond frustrated with the Easy Care process and inconsistency in protocol between the two dates of claims for the same mechanical part when the oil changes have no changed. The onboard computer should also keep track of when the oil was changed as well.I will not recommend Easy Care to others purchasing vehicles nor will I be purchasing one of my next Honda that I will be purchasing in the next year. I would like to know the process for cancelling this current policy. If I knew that doing our own oil changes and knowing they were done well by my spouse would be an issue for the warranty I would have never purchased the warranty in the first place--I was never told to keep receipts.Business Response
Date: 07/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Msl ******* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint taken in dictation by rep H363137**3238313831H SS I was not aware I signed a contract for gap H323833373438******33H. My car was totaled and I was advised I was required to submit a claim. The business requested information from me regarding this issue. I was able to get the documents faxed. I wasn&#**;t the advised I could not fax the information and was instructed to go to their portal to submit the information. Now, they are requesting more information from me to get the claim submitted. I have concerns about them prolonging this situation. I would like to get this issue resolved as soon as possible.Business Response
Date: 07/18/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us. We will contact Ms. ***** directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle warranty on 6/11/2022 in the amount of $3532.00. The warranty that I purchased is the total care gold option they offered. Up to 7/14/2025 I have filed no claims with this company. On 7/14/2025 a claim was filed with them to replace a leaking oil cooler line. They stated they would not cover it because someone there googled it and ****** said it was a hose which the contract states they do not cover any hoses. The dealership that submitted the claim on my behalf, submitted a claim stating that the oil cooler line was leaking. If you look up the part on ************** parts website it is stated as a line not a hose. No where in the contract does it state is does not cover oil cooler lines but because something someone saw on ****** called it a hose they refuse to cover it. I think this is very unfair and borderline scamming.Business Response
Date: 07/15/2025
To whom it may concern:
Thank you forwarding the customers comments to us.
****************** has contacted the repair facility and authorized the customers claim for the coolant hose/line.
Please contact me if you have any questions.
*** ****
EasyCare
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Taken by phone staff CM. Consumer states she took her car to a ******* dealership because her oil light was coming on and going off. On Nov 12th they did an oil change and told her to bring it back in ***** miles to see how much oil was used/lost. After inspecting the problem, they informed her they wanted to break the car down so the warranty company can look at it and gave her a rental. Easycare came out to look at the car in Dec and denied the claim saying they didn't see what they needed to see. Consumer states she has called Easycare several times trying to find out why it was denied. Consumer states she is being told that they will not tell her the reason for the denial and it is for their eyes only and cannot release that info to her. She paid $800 for the breakdown of the front of the car. Consumer states the car was at dealership for 5 months while going back and forth with Easycare.Business Response
Date: 07/14/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. We will contact Ms. ********* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Motortrend Certified used vehicle 2021 **** RS7 (VIN: *****************) from ****************, with ****** miles at the time of purchase. As part of the Motortrend Certified program, I was provided a complimentary EasyCare extended warranty (contract #: MLWD8127DC20) and also purchased an additional EasyCare extended warranty (contract #: VSCE2ACFCF48) for extended coverage.On May 24, 2025, I brought the vehicle to **** Pasadena for service. A coolant leak and torn upper link bushings were discovered during a routine multi-point inspection. EasyCare sent an inspector to assess the issues, but later denied the claim, stating the problems were pre-existing conditions.I have made multiple attempts to resolve the situation by contacting both EasyCare and ****************. The dealership insists the car was fully inspected and any issues would have been addressed during the Motortrend Certification process. EasyCare, however, claims otherwise and refuses to cover repairs unless the dealership calls to confirm the vehicle was problem-free at the time of sale.This has left me, the customer, caught between two partieseach deflecting responsibilityand without support, despite holding valid warranty coverage. Neither EasyCare nor **** West County has taken meaningful steps to resolve this dispute.Desired Resolution:I request that EasyCare honors the extended warranty coverageeither the complimentary or purchased contractand covers the cost of the following repairs:Coolant leak Torn upper link bushings If EasyCare continues to claim the problems were pre-existing, they should communicate directly with **** West County to review the Motortrend Certified inspection records and determine eligibility, instead of requiring the consumer to facilitate this.I am seeking BBB assistance as a final attempt to resolve this issue before pursuing legal action.Business Response
Date: 07/01/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address their concerns.
*** ****
EasyCare
Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a warranty through the dealership from Easycare for our ***** Jeep Gladiator Sport. In which there is a known issues with the jeeps cam shaft and replacerment of lifters that we are looking for the warranty company to cover. The are not wanting to cover because we do our own maintenance and can prove the last 10k miles. They even covered a prior claim. This is not an issue that we can cause but a known issues for jeep gladiatorsBusiness Response
Date: 07/02/2025
To whom it may concern:
I cannot locate a contract/claim using the information provided in this complaint.
We will need the contract or VIN # to research this complaint.
Thank you,
*** ****
EasyCare/GWC
Customer Answer
Date: 07/02/2025
Complaint: 23539816
I am rejecting this response because I have attached the copy of the contract t with contract information to include year make model vin and contract number.
Sincerely,
******* *******Business Response
Date: 07/09/2025
To whom it may concern:
I cannot locate a contract/claim using the information provided in this complaint.
We will need the contract or VIN # to research this complaint.
There was nothing attached to the BBB notices that were received.
Thank you,
*** ****
EasyCare/GWC
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