Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to have my Range Rover Evoke 2020 towed to a Reputable ***************** Main Dealer in ******** as it would not start.They diagnosed the fault as a starter motor issue drawing too much current and the motor and alternator had to be replaced as this fault was blowing a 400 amp main fuse.The dealer contacted Easycare - REAL COMPANY NAME - AUTOMOBILE PROTECTION CORPORATION - APCO and they said they wanted to send out an appraiser.The appraiser attended the next day and agreed with the service department head that the starter motor needed to be replaced. He said contact the main office after his report for Ok to proceed.When the dealership contacted Easycare later in the day - they denied the claim due to "Errosion" = this is false and nonsense information for a starter motor. The technician was shocked that this was refused and said so in writing his report. I intend litigating this claim in the Lee County Florida small claims court.
Business Response
Date: 08/27/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ******** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 08/28/2025
Complaint: 23805546
I am rejecting this response because:I HAVE NOT BEEN CONTACTED.
Sincerely,
**** ********Business Response
Date: 09/02/2025
To whom it may concern:
We attempted to contact Mr. ******** on 8/28/2025 -and left him a message to call us back.
Also - Per the claim notes, it appears that Mr. ******** spoke to the Claims Escalations Supv on 8/27/2025.
*** ****
EasyCare
Initial Complaint
Date:08/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car warranty through Easy Care for my 2018 Honda Ridgeline vin *****************. They are denying to fix my mechanic issue. I need my front right strut and timing belt tensioner replaced because my truck is unsafe to drive. The Honda dealership put in writing it needs immediate attention. This is customer fraud by denying my claim. Please fix my truck ASAP as I cannot drive in this condition.Business Response
Date: 08/27/2025
To whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Ms. ******* directly to address her concerns.
*** ****
Easycare
Initial Complaint
Date:08/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle is in the shop and they are refusing all repairs, they are saying my rear end fluid has to be changed every ***** miles when manufacture and ********* both only show inspection at *****. This is excessive and the dealership even told them this isnt required. This is a cost that would be way out of required maintenance, the price to do the fluid is around 300 to 500 dollars. They are also denying my airbag replacement, the emblem on the front fell off and now the metal piece behind it is floating around. I believe this is very unsafe and in the event of an accident could become a projectile. The exhaust manifold studs broke and they are claiming its from corrosion, Im not sure how that could be when they are tightened down against the manifold and not sure how water could enter and corrode the stud to make it break. They are refusing to pay all repairs.Business Response
Date: 08/12/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact Mr. ****** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted the company for 2 weeks for a refund on my gap insurance through email and phone .I have filed no claims and my car was salvaged due to hail damage through ******************* on 07/23/2025.I informed the ***** in ****************** but no update was given .Business Response
Date: 08/06/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us.
There has been No GAP Claim started with EasyCare. The customer will need to contact ********************** at ************** to start a GAP claim on her vehicle.
*** ****
EasyCare
Customer Answer
Date: 08/07/2025
Complaint: 23708872
I am rejecting this response because:
Sincerely,
******** *****I did not ask for a claim but a refund.
Business Response
Date: 08/07/2025
To whom it may concern:
If the customer would like to cancel their contract and be refunded, they must contact EasyCare/GWC or their selling dealer.
Thank you,
*** ****
EascyCare/GWC
Initial Complaint
Date:08/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ************* from EasyCare and not they are not paying my claim as per the contract signed. I have a balance of $1166.36 and they only paid $188.83. They are claiming they only have to pay out *****% which is not in the contract. The customer service agent could not answer why the coverable percentage was ***** and said would she would call me back the next day since all the supervisors and managers were gone for the day and she never did. The agent that I was emailing regarding the claim is no longer responding. I paid for a service and they are not abiding by the contract. Please help.Business Response
Date: 08/04/2025
To whom it may concern:
Thank you for forwarding Mr. *********** comments to us. We will contact Mr. ********* directly to address his concerns.
*** ****
EasyCare/GWC
Initial Complaint
Date:07/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1 year ago, I bought a used 2022 ****** outback wilderness and bought the extended warranty. I had all maintenance completed. Within 10 months the car overheated and needs new cylinder heads. I am now finding out that the extended warranty DOES NOT cover warranty heads.I am looking at paying for a 6000$ job, out of pocket, with 0 help from sabaru.I called for assistance and the service department told me "before I transfer you over to finance, just know we arnt going to be able to help because of the terms of the warranty" before she even knew anything about my situation. Clearly this is a known scam. Do not shop with them and do not get the ezcare warranty. I am paying over 600$ a month for then next 5 years for a car that is unable to be driven and was unsafe when they sold it to me.Business Response
Date: 09/03/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. W
An EasyCare Supv spoke to Ms. ********* on 7/31/2025 and reviewed the details of her claim with her.
*** ****
easycare
Initial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Silver Easy Care Extended Warranty on my Honda CRV and have utilized it one time in 5 years for a timing chain tensioner in 2023. Now 2 years down the road the timing chain tensioner is bad again and needs to be replaced again. In 2023, the Honda dealer in ************, ** asked if I regularly had oil changes to which I said yes and the warranty work was done without any hesitation. Fast forward to today and they have asked for every detailed record of oil changes in which we do not have every receipt (we opt to do them on our own as my husband is an experienced mechanic) and we have recorded all of the mileage and dates as well as the type of oil and filter and the claim has been denied. I have now wasted two days of my vehicle being at the dealer and a $100 of it being diagnosed and 40 minutes one way of traveling to get it there. I am beyond frustrated with the Easy Care process and inconsistency in protocol between the two dates of claims for the same mechanical part when the oil changes have no changed. The onboard computer should also keep track of when the oil was changed as well.I will not recommend Easy Care to others purchasing vehicles nor will I be purchasing one of my next Honda that I will be purchasing in the next year. I would like to know the process for cancelling this current policy. If I knew that doing our own oil changes and knowing they were done well by my spouse would be an issue for the warranty I would have never purchased the warranty in the first place--I was never told to keep receipts.Business Response
Date: 07/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Msl ******* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Contract: June 19, 2024 Contract Type: StatedCare Contract #: VSCD3B2FDA6C Complaint Summary:EasyCare has refused to cover valid repairs clearly listed under my contract. I followed all required steps: I received a diagnosis of a cylinder head failure, arranged immediate towing, and provided full documentation. Despite this, EasyCare denied the repair citing continued operation after failure, though the check engine light did not activate until June 20, and the vehicle was towed within an hour (verified via ****** Nest camera).Timeline:June 20, 8:55 AM: CEL turned on 9:44 AM: AutoZone scan returned codes ******************* AM: Car returned home; towing arranged to Courtesy Chrysler Dodge Jeep Ram.11:04 AM: Vehicle towed. It was not driven again.July 715: Made 10+ calls to EasyCare. Multiple **** gave conflicting or incorrect info (e.g., claiming thermostats arent covered or that cooling system means AC). I was promised callbacks that never came and told managers do not make outbound callsduring an outbound call.Their Reason for Denial:EasyCare claims the car was driven 200 miles after a DTC was set. However, my technician confirms the misfire code was pending, not active. No CEL was visible, and this is common behavior in Chrysler Pacificas, where a CEL is triggered only after repeated failures.Requested Resolution:I request full coverage of the repair costs I'm entitled to, based on the $6,364.06 quote from Courtesy Chrysler, excluding only the camshaft sensor seal, engine oil, and oil filter. All other items, including the cylinder head and thermostat, are listed in the contract or required to complete a covered repair.Supporting Documentation Available:Repair invoices, diagnostic scans, technician statement, call logs, transcripts, camera footage, and emails. Ive exhausted all internal escalation. If not resolved, I will file with the Georgia Attorney Generals Consumer Protection Division.Business Response
Date: 07/16/2025
To whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We will contact Ms. ****** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 07/16/2025
Complaint: 23604809
I am rejecting this response because:I have demonstrated a clear, well-documented history of exhausting all internal escalation channels with EasyCare, including multiple phone calls, emails, and direct communication with their escalation specialist. No attempt to contact me has been made by EasyCare since their message on this BBB platform. Simply stating they will contact me with no follow-through is not an appropriate or acceptable resolution. I am requesting a substantive written response to the complaint I filed, addressing the issues raised and providing a path to resolution.
Sincerely,
***** ******Business Response
Date: 07/17/2025
To whom it may concern:
Per Ms. ******** request request, we have sent to her email address, a written communication which outlines the information we discussed yesterday with Ms. ****** via telephone.
Easycare has authorized $3,796.73 towards the repairs on Ms. ******** vehicle.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 07/17/2025
Complaint: 23604809
I am rejecting this response because:EasyCare emailed me on July 17, 2025 (see attached), citing the freeze frame data provided by my repair facility. They claim the warning indicator light (***) was "requested ON" 196 miles before I brought the vehicle in, and therefore I continued to operate the vehicle with an active failure.
This is a mischaracterization of both the data and automotive diagnostic systems. While the Diagnostic Trouble Code (***) was stored at ******** miles, the *** did not illuminate until I turned on the vehicle at 8:55 AM on June 20. I drove directly to have the code read, and the vehicle was promptly towed for repair after that point. No further operation occurred.
I also want to clarify that Warning Indicator Request: ON does not mean the *** was visibly illuminated at that time. As my certified mechanic explained (and Ive shared documentation of), the *** for misfire codes like P0303/P0300 does not illuminate until the system detects multiple failed trips often over cold starts. That design is standard across manufacturers and exists to avoid false warnings. The system was operating as designed.
EasyCares own contract states in Section B:
Any operation of the VEHICLE that results in further damage... shall not be covered.
This wording matters. The burden is on EasyCare to show that continued operation resulted in additional damage not just that the vehicle was driven after the *** was logged. No such evidence has been provided. There were no visible symptoms, no ***, and the vehicle was towed immediately after the light appeared.
I am again requesting full coverage of the repair costs I am entitled to under this contract. I have attached the freeze frame data and the July 17 email from EasyCare for review.
Sincerely,
***** ******Business Response
Date: 07/21/2025
To whom it may concern:
The repair facility is asking to replace the Cylinder Head on Ms. ******** vehicle because it is warped.
Ms. ******** contract excludes warp damaged parts:
Of a covered part or component that is determined to be clogged,
restricted, collapsed, blocked, obstructed, overheated, warped, or
otherwise impeded in its function by any cause or condition that does
not represent a defect in material or workmanship of that covered
part or component;Thank you,
*** ****
EasyCare
Customer Answer
Date: 07/21/2025
Complaint: 23604809
I am rejecting this response because:
This is now the third conflicting explanation Ive received from EasyCare for denying the same repair:
1. No mechanical failure occurred
2. Continued operation after the check engine light was triggered
3. The cylinder head is excluded due to warping
These shifting justifications suggest a pattern of bad faith handling, which may violate the expectations of fair dealing under Georgia consumer protection laws. A warranty provider should have a clear and consistent basis for a denial not a rotating set of explanations in response to continued appeals.
Additionally, the clause now being cited (Section C.1.x) does not exclude warped parts in all cases only those damaged by causes that do not stem from defects in materials or workmanship. In this case:
1. The repair facility diagnosed coolant intrusion into the cylinder, a known and well-documented defect with Chrysler Pentastar engines.
2. The warping occurred as a result of that internal failure not from lack of coolant, neglect, or overheating.
3. EasyCare has offered no documentation showing that the warping resulted from any non-defective or external cause.
Absent such evidence, this clause is being used inappropriately and does not justify the denial. Instead, it appears that EasyCare is searching for a way to avoid fulfilling its contractual obligations after the fact.
I am once again requesting full coverage of the repair costs I am entitled to under the StatedCare contract.
Sincerely,
***** ******Customer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, and find that Mediation is necessary.
Regards,
***** ******
Business Response
Date: 07/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
***** ******
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle warranty on 6/11/2022 in the amount of $3532.00. The warranty that I purchased is the total care gold option they offered. Up to 7/14/2025 I have filed no claims with this company. On 7/14/2025 a claim was filed with them to replace a leaking oil cooler line. They stated they would not cover it because someone there googled it and ****** said it was a hose which the contract states they do not cover any hoses. The dealership that submitted the claim on my behalf, submitted a claim stating that the oil cooler line was leaking. If you look up the part on ************** parts website it is stated as a line not a hose. No where in the contract does it state is does not cover oil cooler lines but because something someone saw on ****** called it a hose they refuse to cover it. I think this is very unfair and borderline scamming.Business Response
Date: 07/15/2025
To whom it may concern:
Thank you forwarding the customers comments to us.
****************** has contacted the repair facility and authorized the customers claim for the coolant hose/line.
Please contact me if you have any questions.
*** ****
EasyCare
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Taken by phone staff CM. Consumer states she took her car to a ******* dealership because her oil light was coming on and going off. On Nov 12th they did an oil change and told her to bring it back in ***** miles to see how much oil was used/lost. After inspecting the problem, they informed her they wanted to break the car down so the warranty company can look at it and gave her a rental. Easycare came out to look at the car in Dec and denied the claim saying they didn't see what they needed to see. Consumer states she has called Easycare several times trying to find out why it was denied. Consumer states she is being told that they will not tell her the reason for the denial and it is for their eyes only and cannot release that info to her. She paid $800 for the breakdown of the front of the car. Consumer states the car was at dealership for 5 months while going back and forth with Easycare.Business Response
Date: 07/14/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. We will contact Ms. ********* directly to address her concerns.
*** ****
EasyCare
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