Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 150 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Silver Easy Care Extended Warranty on my Honda CRV and have utilized it one time in 5 years for a timing chain tensioner in 2023. Now 2 years down the road the timing chain tensioner is bad again and needs to be replaced again. In 2023, the Honda dealer in ************, ** asked if I regularly had oil changes to which I said yes and the warranty work was done without any hesitation. Fast forward to today and they have asked for every detailed record of oil changes in which we do not have every receipt (we opt to do them on our own as my husband is an experienced mechanic) and we have recorded all of the mileage and dates as well as the type of oil and filter and the claim has been denied. I have now wasted two days of my vehicle being at the dealer and a $100 of it being diagnosed and 40 minutes one way of traveling to get it there. I am beyond frustrated with the Easy Care process and inconsistency in protocol between the two dates of claims for the same mechanical part when the oil changes have no changed. The onboard computer should also keep track of when the oil was changed as well.I will not recommend Easy Care to others purchasing vehicles nor will I be purchasing one of my next Honda that I will be purchasing in the next year. I would like to know the process for cancelling this current policy. If I knew that doing our own oil changes and knowing they were done well by my spouse would be an issue for the warranty I would have never purchased the warranty in the first place--I was never told to keep receipts.
Business Response
Date: 07/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ********* comments to us. We will contact Msl ******* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint taken in dictation by rep H363137**3238313831H SS I was not aware I signed a contract for gap H323833373438******33H. My car was totaled and I was advised I was required to submit a claim. The business requested information from me regarding this issue. I was able to get the documents faxed. I wasn&#**;t the advised I could not fax the information and was instructed to go to their portal to submit the information. Now, they are requesting more information from me to get the claim submitted. I have concerns about them prolonging this situation. I would like to get this issue resolved as soon as possible.Business Response
Date: 07/18/2025
To whom it may concern:
Thank you for forwarding Ms. ******* comments to us. We will contact Ms. ***** directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle warranty on 6/11/2022 in the amount of $3532.00. The warranty that I purchased is the total care gold option they offered. Up to 7/14/2025 I have filed no claims with this company. On 7/14/2025 a claim was filed with them to replace a leaking oil cooler line. They stated they would not cover it because someone there googled it and ****** said it was a hose which the contract states they do not cover any hoses. The dealership that submitted the claim on my behalf, submitted a claim stating that the oil cooler line was leaking. If you look up the part on ************** parts website it is stated as a line not a hose. No where in the contract does it state is does not cover oil cooler lines but because something someone saw on ****** called it a hose they refuse to cover it. I think this is very unfair and borderline scamming.Business Response
Date: 07/15/2025
To whom it may concern:
Thank you forwarding the customers comments to us.
****************** has contacted the repair facility and authorized the customers claim for the coolant hose/line.
Please contact me if you have any questions.
*** ****
EasyCare
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Taken by phone staff CM. Consumer states she took her car to a ******* dealership because her oil light was coming on and going off. On Nov 12th they did an oil change and told her to bring it back in ***** miles to see how much oil was used/lost. After inspecting the problem, they informed her they wanted to break the car down so the warranty company can look at it and gave her a rental. Easycare came out to look at the car in Dec and denied the claim saying they didn't see what they needed to see. Consumer states she has called Easycare several times trying to find out why it was denied. Consumer states she is being told that they will not tell her the reason for the denial and it is for their eyes only and cannot release that info to her. She paid $800 for the breakdown of the front of the car. Consumer states the car was at dealership for 5 months while going back and forth with Easycare.Business Response
Date: 07/14/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. We will contact Ms. ********* directly to address her concerns.
*** ****
EasyCare
Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Motortrend Certified used vehicle 2021 **** RS7 (VIN: *****************) from ****************, with ****** miles at the time of purchase. As part of the Motortrend Certified program, I was provided a complimentary EasyCare extended warranty (contract #: MLWD8127DC20) and also purchased an additional EasyCare extended warranty (contract #: VSCE2ACFCF48) for extended coverage.On May 24, 2025, I brought the vehicle to **** Pasadena for service. A coolant leak and torn upper link bushings were discovered during a routine multi-point inspection. EasyCare sent an inspector to assess the issues, but later denied the claim, stating the problems were pre-existing conditions.I have made multiple attempts to resolve the situation by contacting both EasyCare and ****************. The dealership insists the car was fully inspected and any issues would have been addressed during the Motortrend Certification process. EasyCare, however, claims otherwise and refuses to cover repairs unless the dealership calls to confirm the vehicle was problem-free at the time of sale.This has left me, the customer, caught between two partieseach deflecting responsibilityand without support, despite holding valid warranty coverage. Neither EasyCare nor **** West County has taken meaningful steps to resolve this dispute.Desired Resolution:I request that EasyCare honors the extended warranty coverageeither the complimentary or purchased contractand covers the cost of the following repairs:Coolant leak Torn upper link bushings If EasyCare continues to claim the problems were pre-existing, they should communicate directly with **** West County to review the Motortrend Certified inspection records and determine eligibility, instead of requiring the consumer to facilitate this.I am seeking BBB assistance as a final attempt to resolve this issue before pursuing legal action.Business Response
Date: 07/01/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address their concerns.
*** ****
EasyCare
Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a warranty through the dealership from Easycare for our ***** Jeep Gladiator Sport. In which there is a known issues with the jeeps cam shaft and replacerment of lifters that we are looking for the warranty company to cover. The are not wanting to cover because we do our own maintenance and can prove the last 10k miles. They even covered a prior claim. This is not an issue that we can cause but a known issues for jeep gladiatorsBusiness Response
Date: 07/02/2025
To whom it may concern:
I cannot locate a contract/claim using the information provided in this complaint.
We will need the contract or VIN # to research this complaint.
Thank you,
*** ****
EasyCare/GWC
Customer Answer
Date: 07/02/2025
Complaint: 23539816
I am rejecting this response because I have attached the copy of the contract t with contract information to include year make model vin and contract number.
Sincerely,
******* *******Business Response
Date: 07/09/2025
To whom it may concern:
I cannot locate a contract/claim using the information provided in this complaint.
We will need the contract or VIN # to research this complaint.
There was nothing attached to the BBB notices that were received.
Thank you,
*** ****
EasyCare/GWCInitial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter serves as formal notice of dispute regarding the denial of warranty coverage for my 2016 *** M4 (VIN: GP969799). After reviewing the facts and the inspectors report, we respectfully contest the decision. The denial appears inconsistent with the Easy Care Warranty and does not reflect the actual sequence of events or technical findings.I. Coverage of Manufacturer-Installed Components The components in questionincluding the intercooler, seals, and gasketsare original equipment installed by *** at the factory. These are not aftermarket parts and are clearly covered under the Easy Care Warranty. Denying coverage contradicts the warrantys stated protections.II. Prior Notification, Repair Attempts, and Continuing Issues Shortly after acquiring the vehicle, I reported an intercooler leak to ****. Despite holding the vehicle for nearly three months, the issue was not resolved at that time. Although the intercooler was eventually repaired, the vehicle has since developed serious engine issues. Most notably, oil contamination has been detected, indicating possible internal engine damage. This may be linked to the original cooling system failure and could involve turbocharger degradation or the introduction of contaminantsissues requiring thorough diagnostics to detect.III. Inadequate Technical Review and Request for Reassessment If the initial inspection did not fully explore the link between the intercooler failure and engine damage, we request a supplemental technical evaluation. Please provide documentation detailing the scope of diagnostics performed, including whether the intercooler, turbocharger, oil system, and related components were assessed per industry standards.We appreciate your prompt attention to this matter and look forward to a fair reassessment of our claim.Business Response
Date: 07/01/2025
To whom it may concern:
Thank you for forwarding Mr. Braschler's comments to us. We will contact Mr. Braschler directly to address his concerns.
Joe Ross
Easycare
Customer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23539768, and find that this resolution is satisfactory to me.
Sincerely,
Ron BraschlerCustomer Answer
Date: 07/14/2025
See AttachedBusiness Response
Date: 07/14/2025
To whom it may concern:
The engine claim for Mr. *********** vehicle has been denied because the vehicle has been modified. While the repair facility was diagnosing the vehicle's problem, they documented that the vehicle has an ECU Tune installed - modifications are not allowed per terms of the contract.
We will contact Mr. ********* directly to review his claim with him.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 07/14/2025
Complaint: 23539768
As we've repeatedly stated, the damage to the intercooler and engine occurred during the approximately five-month period in which **** operated the vehicle extensivelywell before any tuning was carried out.
We have reviewed the invoice from ****, which confirms that no engine repairs were performed during their possession of the vehicle. Instead, the document details inspections and repairs related to brakes, tires, headlights, and other non-engine components.
Importantly, **** continued to operate the vehicle throughout this time despite the service engine light being illuminated. This prolonged use under known fault conditions directly contributed to the intercoolers failure and resulted in further damage to the engine. Because this damage stemmed from extended operation in spite of a clear warningan issue that should have been addressed under warrantythe warranty provider is responsible for covering the necessary engine repairs.
Sincerely,
*** *********Business Response
Date: 07/14/2025
To whom it may concern:
The engine claim for Mr. *********** vehicle has been denied because the vehicle has been modified. While the repair facility was diagnosing the vehicle's problem, they documented that the vehicle has an ECU Tune installed -
modifications are not allowed per terms of the contract.
If a vehicle is damaged while in the possession of a repair facility, that concern is between the customer and the repair facility.
Thank you,
*** ****
EasyCareInitial Complaint
Date:06/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 2019 GMC ****** that recently had an oil cooler line failure which caused the entire engine to seize and now has to be replaced. When I purchased the vehicle, I was sold the EasyCare ************ package which is advertised as complete bumper to bumper coverage. If you call EasyCare and ask about this coverage, they will give you this fantastic sales pitch explaining how you are buying peace of mind with this because you won't have to worry about anything if you have it. This could not be further from the truth. When my claim was submitted, it was denied after 3 weeks sitting at the dealership. When you look closer at the verbiage in the fine print of your contract, they have a long list of items they do not cover for various reasons. So after all this occured, I am now having to pay close to $10,000 out of pocket instead of my $250 deductible. The bottom line is, this company is charging for a deceptive and misleading warranty that is doing nothing more than scamming it's consumers out of thousands of dollars.Business Response
Date: 06/16/2025
To whom it may concern:
Thank you for forwarding these comments to us.
We cannot locate a contract for this person with the information submitted in this complaint.
Please submit the contract or VN # - or a copy of the contract so we can research your claim concerns.
*** ****
EasyCare/GWC
Customer Answer
Date: 06/16/2025
Complaint: 23472543I am providing the requested information:
VN# *****************I do not have an up to date contract as my previous contract expired on 5-30-25. However, my claim was submitted before that date so there is a record of it.
******* HBusiness Response
Date: 06/16/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 06/20/2025
Complaint: 23472543
I am rejecting this response because:Easycare contacted me directly and did nothing to resolve the issue. They simply read from their script and said "unfortunately, there is nothing we can do." The total care warranty they sell is deceptive, misleading and a complete scam to their customers.
******* H
Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son took my car in due to A/C system failure. Dealer stated ********** failed. They charged him over $850. I have a $250 deductible. They told him the Freon is not covered. My warranty states fluid as part of the job is covered. It is physically impossible to change an A/C Compressor without purging all freon first and then replacing it when the new unit is installed. One cannot test the A/C system or start the vehicle without having freon in the system. Otherwise the new compressor would be damaged instantly. How would one know if the new system even worked properly without charging the system with freon. I wanted the freon covered. I called EasyCare and they told me they could not help me. This is a scam. I will take it up with the *********************** for fraud if i do not get recourse here. All I want is a refund for the freon and recharge. I attached 2 complicated bills and my warranty sheet.Business Response
Date: 06/10/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am filing this complaint against EasyCare APCO Holding regarding a warranty claim denial that I believe was unfair and contradicts the intent of my vehicle service contract.On 06-02-25 , I had my vehicle serviced due to a whining noise that was diagnosed as an issue with the serpentine belt system. The technician determined that the idler pulley needed replacement, along with the belt tensioner and potentially a bolt. I submitted a claim under my vehicle service contract, expecting coverage for these items, which are clearly related to the belt and pulley system.However, the claim was denied on the grounds that the contract lists "pulleys" and "tensioners" but does not specifically list timing tensioner or "idler pulley." I find this reasoning unreasonable and misleading. The idler pulley is a type of pulley that is essential to the function of the serpentine system and is typically understood to be included under the generic term pulleys. If the contract specifies pulleys, it should include all relevant types especially those directly tied to the belt drive mechanism.This service should have been covered, and I am requesting this matter to be paid for by the warranty company.A copy of the warranty policy page referencing covered components A written or verbal statement from the company explaining the denial (if available)I am also concerned that the wording of the contract may be intentionally vague to allow denial of legitimate claims, which could be considered deceptive.I respectfully request the BBB to help facilitate a resolution, which in this case should be:1. A review and clarification of their policy language regarding pulley-related components 2. Paid for repairs by warranty company Thank you for your time and assistance.Sincerely,****** ****** ************ ************************* 2020 Ram 1500 Big HornBusiness Response
Date: 06/10/2025
To whom it may concern:
Thank you for forwarding Mr. ******** comments to us. We will contact MR. ****** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 06/10/2025
Complaint #********: This response is rejected due to the warranty company's inability to resolve the issue.Business Response
Date: 06/11/2025
To whom it may concern:
The failed items called into EasyCare for repair: Idler Pulley and Tensioner - are not listed for coverage on Mr. ******** contract - that is why those items were denied.
Joe ****
EasyCare
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