Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 165 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were in a car accident July 14, 2022 and the vehicle was totaled. We called to cancel our Easycare policies and were told the cancelation was back dated to the 14th and our refunds would take 5-7 weeks. (This was in July). We still have no money, the representative from the sister dealership handling the cancelation has yet to contact us. We have called and emailed so many times and cannot get our money back.
Business Response
Date: 02/08/2023
February 8, 2023
Torothy Shumate
BBB of Metro Atlanta, ****** & NE *******
Vehicle Service Contract Number: ESTE6C970E
GAP Deficiency Waiver Addendum (GAP)Number: GAP749092D
Vehicle Service Contract/GAP Purchaser/Customer:*************************
******************** Complaint Case #: 18713682
Dear ******************,
In accordance with your request,we ask that you accept this letter containing important information regarding the complaint submitted by *************************, and the vehicle service contract (***)and GAP, referenced above.
Upon receipt of the Bureaus notification and the images ************ provided with her filed complaint, we consulted with our ************************ and they, in turn, contacted Ms. ***** selling dealer with a request to research their issuance of Ms. ***** refunds. Of course, we sincerely apologize for any frustration or inordinate delay ************ may have experienced while awaiting receipt of those refunds.
Nevertheless, we are pleased to report that Ms. ***** selling dealer promptly advised that while they were researching the circumstances of whatever administrative process may have delayed its original delivery, they had issued check # ***** made payable to ************ in the amount of $2,613.44, representing the net pro-rata refund of both the *** and GAP products, as ************ had requested. Our understanding is that the refund check was then sent via U.S. Mail to Ms. ***** address; and that she should shortly receive that check if she has not already.
With that, we believe Ms. ***** concerns have been resolved. We are grateful for the privilege of having been Ms. ***** *** and GAP Administrator, and we wish for her the best the future has to offer.
Sincerely,
Claims Department
Automobile Protection Corporation - APCO
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