Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 167 total complaints in the last 3 years.
- 82 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i wrecked my car on 3/25 and called my loan company to see if i still had gap insurance with me. they informed i do and gave me the number for easy care. i called the toll free and was told that the coverage had just expired but then was placed on hold. the lady came back on the line and informed me that her manager had worked her to reinstate my gap coverage. she gave me my claim number and went over all the documents they needed, even sending them to me in an email with the link for the customer portal and a fax number. i called back in on 3/27 because the customer portal said i didnt have a claim when i tried to submit my documents. when i called to speak with someone they told me i never had gap and that i was making up the conversation i had with someone on 3/25. they also told me to call my loan company back because they must have given me the wrong information. my loan company swears that the gap coverage is on my car as i pay for it monthly in my car loan. i called back to east care and asked to speak to a supervisor and was told they would put a note in for someone to call me within 48 business hours. i also asked if they could have the previous phone call recording pulled for review to see that i was not lying and i was told they dont do that. i would just like to be able to file the claim that i was told i have so that i can get my car replaced.
Business Response
Date: 04/02/2025
TO whom it may concern:
We cannot locate a GAP Contract for this person with the same name, address, and phone # listed in this BBB complaint.
*** ****
EasyCareCustomer Answer
Date: 04/02/2025
Complaint: 23138429
I am rejecting this response because I included a photo with the email and GAP contact number that I received from the company. This is again a bold face lie from them.
Sincerely,
******* *****Business Response
Date: 04/02/2025
To whom it may concern:
Per the terms of Ms. ***** GAP policy, her GAP policy Expired on 1/9/2025.
Ms. ***** can contact our ********************* if she has any questions.
*** ****
EasyCare
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2021 ******** Escalade dropped a lifter. I carried it in to the ******** dealership. My claim with easycare had been denied because they are saying that I must change the oil every 7500 miles. However in the contract it states to go by the Manufacturers suggested intervals. All my oil changes were done within the oil life monitors recommended percentages.Business Response
Date: 03/19/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
Easycare
Initial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a power train warranty from APCO's subsidiary *** through a dealer in ******** two years ago for a used Prius V. I was handed a pamphlet listing the issues covered and received no other contract or communication from ***. A week ago Tuesday, I was driving on the highway and a hole blew in my engine (luckily no one was injured). I have provided the initial assessment from World Wide Auto (attached below) but because they do not work with warranty companies, I then took the car to the local ****** dealership service center. The local ****** dealership shop first provided an estimate based on a re build of the original engine and *** responded that they would only cover a used replacement engine. The local ****** dealer now is willing to install a second hand replacement engine. *** requested a copy of my service history which I provided. It shows that I exceeded minimum requirements for oil changes over the past two years (please note that the oil change business changed hands last summer; there may have been another oil change that Spring which should be recorded on carfax). Provided these materials as requested, *** now says it requires full engine teardown to find the exact failure, cost which it may or may not pay depending on the defect. While *** sent me a copy of the supposed contract two days ago and cites the fine print requiring me to assume this hefty risk, I contend that I purchased coverage based on the pamphlet their dealer provided. The *** claim number is CL11541091. Moreover, it is reasonable to assume that, given regular oil change maintenance over just 2 years of ownership, I can not possibly be at fault for an engine blow-out. I ask that *** honor the warranty by fully covering the replacement of the engine with a second-hand one. Alternatively, APCO Holdings could compensate me for the current value of the car at $7000 (which also is approximately what I still owe on the vehicle).Business Response
Date: 03/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We will contact ********* directly to address her concerns.
*** ****
GWCCustomer Answer
Date: 03/28/2025
Complaint: ********
I am rejecting this response because:Dispute ******** This dispute is not resolved. The company indicated they would contact me directly. I never heard and called them yesterday. They claimed to have left me a voicemail. Regardless, they have not changed their position at all and merely deflected and delayed the issue.
Sincerely,
****** ** ******* ******Business Response
Date: 03/28/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.
*** ****
GWC
Customer Answer
Date: 03/31/2025
Complaint: 23067082
I am rejecting this response because: the warranty company needs to assume the cost of the tear-down before I can authorize. It is clear that the engine malfunctioned in spite of the fact that I maintained oil changes beyond the minimum necessary. Therefore the engine collapse was not my fault and should be covered by the warranty regardless of the specific cause of failure. The company has, moreover, attempted to delay and deflect the BBB process by sending the message that they would contact me independently only to have repeated their initial position. The company has not been willing to negotiate to resolve this dispute. In contrast, I am willing to accept either a second-hand engine replacement ($12,000 if I understand the ****** dealer service ***** bid correctly) or a flat sum ($7000) which will pay off the remaining debt for the car as well as any charges from the ****** dealer service department.
Sincerely,
****** ** ******* ******Business Response
Date: 04/07/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
GWC cannot give authorization to the repair facility to tear down Ms. ******** engine because the owner of the vehicle must give that permission,
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.
*** ****GWC
Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Currently attempting to have my water pump replaced under the powertrain warranty, vehicle was assessed by a claim adjuster Friday and now on Tuesday when I'm assuming it was concluded they would have to pay for the replacement and repair of my water pump they requested service documents. This seems to be in attempt to not follow-up on their contractual agreement to cover the service I paid for.Business Response
Date: 03/12/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 03/14/2025
Complaint: 23051309
I am rejecting this response because:After submitting the information requested the company is still refusing service. No attempt has been made by the company to reach out and receive more information after the allotted ***** hours
Sincerely,
**** *****Business Response
Date: 03/14/2025
To whom it may concern,:
After further review of ******************* records and found them to be satisfactory, we have contacted the repair facility and authorized the repairs.
*** ****
EasyCare
Customer Answer
Date: 03/31/2025
Complaint: ********
I am rejecting this response because:After having trouble getting a resolution to an issue with replacement my water pump (complaint # ********) the mechanic has found a blown head gasket which is covered under the power train warranty I purchased. They reached out on Thursday, spoke with **** and provided the requested diagnostic to move forward with fixing my vehicle. Now Easycare is requesting a full breakdown of my engine (30 hours of labor) before covering my fix. This seems to be a tactic to avoid paying for contractually agreed upon service. I request that this be looked over and processed as contractually obligated as all required diagnostic has been provided
Sincerely,
**** *****Business Response
Date: 04/02/2025
To whom it may concern.
Thank you for forwarding Mr. ******* comments to us. This is a New Complaint(Engine Replacement) from the 1st complaint(Water Pup) submitted by Mr. ****** so we will contact Mr. ***** directly to address his concerns with the steps needed to be taken to approve an engine replacement.
*** ****
EasyCare
Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/12/2024, I bought a new ****** Tundra, and was given false information about this coverage from Easy Care. I cancel the contract through the dealer and by sending the information that Easy Care required at that time. Then I received another request from Easy Care they need a certified letter stating the the reason the contract was canceled. I tried calling them and I get that the paper work I sent them has ********** Credit instead of ****** Motor Credit, which is listed on the contract, and the paperwork I sent them.Business Response
Date: 03/07/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact the contract holder directly to address his concerns.
Thank you,****** ******
EasyCareInitial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had a disappointing experience with PowerCare/EasyCare regarding a denied warranty claim for my 2017 VW GTI. Here are the details of my situation:Timeline and Maintenance:Purchase Date: New in November 2016 Current Mileage: ****** miles I have consistently followed the manufacturer's maintenance schedule, which recommends servicing the vehicle every 1 year or ****** miles. Given my low annual mileage of approximately ***** miles, I believed this schedule was appropriate.Valve Cover and timing cover began to leak January 2025. My warranty claim was denied on the grounds that I did not adhere to the warranty's maintenance interval of every six months or ***** miles, whichever comes first.I provided all necessary receipts and documentation to prove that I maintained the vehicle according to the manufacturer's guidelines.Despite my efforts to explain my situation and provide evidence of proper maintenance, the warranty company refused to honor the claim.The representatives I spoke with were unable to offer any flexibility or assistance, stating that they must adhere strictly to the contract terms.I am seeking a reconsideration of my warranty claim, given that I followed the manufacturer's maintenance recommendations and have kept my vehicle in good condition.I hope that EasyCare will take into account the reasonable efforts I made to maintain my vehicle and provide the coverage I am entitled to.I am disappointed with the lack of flexibility and understanding shown by EasyCare. I urge them to review their policies and consider the individual circumstances of their customers.Business Response
Date: 03/03/2025
Hello,
We are in receipt of the customers complain and will reach out to them directly to discuss.
Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2019 GMC ****** is having a transmission issue took truck to dealer as I purchased warranty almost 4k extra easy care will do anything and everything to get out of paying to fix the problem they told dealer that since I didn't get a transmission flush at 90k miles it's not covered after reading my owners manual the recommended change would be at 71k I did not own truck then and the next one should be done at 144k they denied my claim this is totally unacceptable I will be seeking legal representation next you cannot make rules up as you go or lie about mileage fix my truck I paid a lot of money for a warrantyBusiness Response
Date: 02/28/2025
To whom it may concern:
Thank you for forwarding these comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
Easycare
Initial Complaint
Date:02/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business declined authorization of payment for auto repairs of a coolant leak which was diagnosed by an authorized dealership. The coverage listed specifically lists coolant system as well as seals and gaskets. When I reached out for explanation it was said the repair was more aligned with regular maintenance which is not the case.The reason being due to a hose assembly needing to be replaced along with the gasket seems like a sleezy way to get out of paying this repair. The gasket was the main point of failure.Business Response
Date: 02/25/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 02/26/2025
Complaint: 22987193
I am rejecting this response because:I have heard the response for the rejection but based on the fact that the gasket was the root of the problem I think at least part of this should be covered.
I have not seen the writeup that was sent by the dealership and I am going off my phone conversation with them. The explanation I was given for the hose needing to be replaced was that they have frequent failures when one is replaced without replacing both. The part itself is not the major issue it's the labor and diagnosis for replacing a part that failed and is on the basic tier coverage which states seals and gaskets are covered for covered parts.
Sincerely,
***** *******Business Response
Date: 02/26/2025
To whom it may concern:
No Gaskets were called into Easycare as failed and needed to be replaced.
Please have the repair facility call EasyCare back if they have other failed parts that may be covered on your vehicle service contract.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The work had already been completed by the time I was able to speak with the service department. While it wasn't fully explained in the service writeup it seems as though they did replace two coolant hoses.
I was told initially that these were a result of a gasket failure inside the assembly.
Sincerely,
***** *******Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March of 2024 I purchased a 2016 Chevrolet Equinox certified used car through a dealership with a 12 month ****** mile warranty covered by Easy Care. January 25 of this year, the rear end seal blew out while I was driving. I got it towed back to the dealership for service and was informed that it was not covered because it was cold and the *** valve froze leading to the malfunction. They also informed me it was not a factory defect. It seems unfair that I was not made aware that I should not drive it when it is cold considering I live in ****. I purposely overpaid for a certified used car that had a warranty thinking if something went wrong it would be covered. At this point I have been without a vehicle for over three weeks and the bank/loan company still wants their money next week which I still have to pay. And to make things worse the engine was knocking like a pinball machine telling me there is more wrong than just the seal blowing out. Throughout this entire ordeal nothing popped up on the dash telling me something was wrong until it stalled out.Business Response
Date: 02/24/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We appreciate the opportunity to review the matter and will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to contact the **** ****** Jeep dealership in ******, ***** to cancel the easy care protection contract and they never replied to my email so i called easy care directly on their phone number ************ and i explained the situation and i asked them to cancel that contract and refund me the money and they insisted that i have to contact the dealership, in same call i told them to wait and will try to contact the dealership and the dealership finance team didn`t answer my phoner and the Easy Care dropped the call without anything as they insist that i would contact the dealership to cancel my protection contract, As the owner they should respect that and cancel it right away.Business Response
Date: 02/11/2025
Hello,
We have forwarded the concern to the contact the customer was speaking with yesterday and will be reaching out to further discuss. Thank you.
CONTRACT: SLX3C251B429
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