Business Profile

Auto Warranty Processing

EasyCare

Complaints

This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

160 total complaints in the last 3 years.
78 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a power train warranty from APCO's subsidiary *** through a dealer in ******** two years ago for a used Prius V. I was handed a pamphlet listing the issues covered and received no other contract or communication from ***. A week ago Tuesday, I was driving on the highway and a hole blew in my engine (luckily no one was injured). I have provided the initial assessment from World Wide Auto (attached below) but because they do not work with warranty companies, I then took the car to the local ****** dealership service center. The local ****** dealership shop first provided an estimate based on a re build of the original engine and *** responded that they would only cover a used replacement engine. The local ****** dealer now is willing to install a second hand replacement engine. *** requested a copy of my service history which I provided. It shows that I exceeded minimum requirements for oil changes over the past two years (please note that the oil change business changed hands last summer; there may have been another oil change that Spring which should be recorded on carfax). Provided these materials as requested, *** now says it requires full engine teardown to find the exact failure, cost which it may or may not pay depending on the defect. While *** sent me a copy of the supposed contract two days ago and cites the fine print requiring me to assume this hefty risk, I contend that I purchased coverage based on the pamphlet their dealer provided. The *** claim number is CL11541091. Moreover, it is reasonable to assume that, given regular oil change maintenance over just 2 years of ownership, I can not possibly be at fault for an engine blow-out. I ask that *** honor the warranty by fully covering the replacement of the engine with a second-hand one. Alternatively, APCO Holdings could compensate me for the current value of the car at $7000 (which also is approximately what I still owe on the vehicle).
Business Response
Date: 03/18/2025
TO whom it may concern:
Thank you for forwarding Ms. ******** comments to us. We will contact ********* directly to address her concerns.
*** ****
GWC
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because:
Dispute ******** This dispute is not resolved. The company indicated they would contact me directly. I never heard and called them yesterday. They claimed to have left me a voicemail. Regardless, they have not changed their position at all and merely deflected and delayed the issue.

Sincerely,

****** ** ******* ******
Business Response
Date: 03/28/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.
*** ****
GWC
Customer Answer
Date: 03/31/2025

Complaint: 23067082

I am rejecting this response because: the warranty company needs to assume the cost of the tear-down before I can authorize. It is clear that the engine malfunctioned in spite of the fact that I maintained oil changes beyond the minimum necessary. Therefore the engine collapse was not my fault and should be covered by the warranty regardless of the specific cause of failure. The company has, moreover, attempted to delay and deflect the BBB process by sending the message that they would contact me independently only to have repeated their initial position. The company has not been willing to negotiate to resolve this dispute. In contrast, I am willing to accept either a second-hand engine replacement ($12,000 if I understand the ****** dealer service ***** bid correctly) or a flat sum ($7000) which will pay off the remaining debt for the car as well as any charges from the ****** dealer service department.

Sincerely,

****** ** ******* ******
Business Response
Date: 04/07/2025
To whom it may concern:
We have explained to the customer that they must give the repair facility permission to tear down the engine to the point of failure so they we can schedule an inspection to verify the failure.
GWC cannot give authorization to the repair facility to tear down Ms. ******** engine because the owner of the vehicle must give that permission,
Until permission is given to the repair facility by the customer and the repair facility contacts us with what they have found, we cannot proceed with the claim.

*** ****
GWC

Initial Complaint

Date:03/11/2025

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Currently attempting to have my water pump replaced under the powertrain warranty, vehicle was assessed by a claim adjuster Friday and now on Tuesday when I'm assuming it was concluded they would have to pay for the replacement and repair of my water pump they requested service documents. This seems to be in attempt to not follow-up on their contractual agreement to cover the service I paid for.

Business Response

Date: 03/12/2025

To whom it may concern:

Thank you for forwarding Mr. ******* comments to us. We will contact Mr. ***** directly to address his concerns.

*** ****

EasyCare

Customer Answer

Date: 03/14/2025

Complaint: 23051309

I am rejecting this response because:

After submitting the information requested the company is still refusing service. No attempt has been made by the company to reach out and receive more information after the allotted ***** hours

Sincerely,

**** *****

Business Response

Date: 03/14/2025

To whom it may concern,:

After further review of ******************* records and found them to be satisfactory, we have contacted the repair facility and authorized the repairs.

*** ****

EasyCare

Customer Answer

Date: 03/31/2025

Complaint: ********

I am rejecting this response because:

After having trouble getting a resolution to an issue with replacement my water pump (complaint # ********) the mechanic has found a blown head gasket which is covered under the power train warranty I purchased. They reached out on Thursday, spoke with **** and provided the requested diagnostic to move forward with fixing my vehicle. Now Easycare is requesting a full breakdown of my engine (30 hours of labor) before covering my fix. This seems to be a tactic to avoid paying for contractually agreed upon service. I request that this be looked over and processed as contractually obligated as all required diagnostic has been provided

Sincerely,

**** *****

Business Response

Date: 04/02/2025

To whom it may concern.

Thank you for forwarding Mr. ******* comments to us. This is a New Complaint(Engine Replacement) from the 1st complaint(Water Pup) submitted by Mr. ****** so we will contact Mr. ***** directly to address his concerns with the steps needed to be taken to approve an engine replacement.

*** ****

EasyCare

Initial Complaint
Date:03/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/12/2024, I bought a new ****** Tundra, and was given false information about this coverage from Easy Care. I cancel the contract through the dealer and by sending the information that Easy Care required at that time. Then I received another request from Easy Care they need a certified letter stating the the reason the contract was canceled. I tried calling them and I get that the paper work I sent them has ********** Credit instead of ****** Motor Credit, which is listed on the contract, and the paperwork I sent them.
Business Response
Date: 03/07/2025
To whom it may concern:

Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact the contract holder directly to address his concerns.

Thank you,
****** ******

EasyCare
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had a disappointing experience with PowerCare/EasyCare regarding a denied warranty claim for my 2017 VW GTI. Here are the details of my situation:Timeline and Maintenance:Purchase Date: New in November 2016 Current Mileage: ****** miles I have consistently followed the manufacturer's maintenance schedule, which recommends servicing the vehicle every 1 year or ****** miles. Given my low annual mileage of approximately ***** miles, I believed this schedule was appropriate.Valve Cover and timing cover began to leak January 2025. My warranty claim was denied on the grounds that I did not adhere to the warranty's maintenance interval of every six months or ***** miles, whichever comes first.I provided all necessary receipts and documentation to prove that I maintained the vehicle according to the manufacturer's guidelines.Despite my efforts to explain my situation and provide evidence of proper maintenance, the warranty company refused to honor the claim.The representatives I spoke with were unable to offer any flexibility or assistance, stating that they must adhere strictly to the contract terms.I am seeking a reconsideration of my warranty claim, given that I followed the manufacturer's maintenance recommendations and have kept my vehicle in good condition.I hope that EasyCare will take into account the reasonable efforts I made to maintain my vehicle and provide the coverage I am entitled to.I am disappointed with the lack of flexibility and understanding shown by EasyCare. I urge them to review their policies and consider the individual circumstances of their customers.
Business Response
Date: 03/03/2025
Hello,
We are in receipt of the customers complain and will reach out to them directly to discuss.
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 GMC ****** is having a transmission issue took truck to dealer as I purchased warranty almost 4k extra easy care will do anything and everything to get out of paying to fix the problem they told dealer that since I didn't get a transmission flush at 90k miles it's not covered after reading my owners manual the recommended change would be at 71k I did not own truck then and the next one should be done at 144k they denied my claim this is totally unacceptable I will be seeking legal representation next you cannot make rules up as you go or lie about mileage fix my truck I paid a lot of money for a warranty
Business Response
Date: 02/28/2025
To whom it may concern:
Thank you for forwarding these comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
Easycare
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business declined authorization of payment for auto repairs of a coolant leak which was diagnosed by an authorized dealership. The coverage listed specifically lists coolant system as well as seals and gaskets. When I reached out for explanation it was said the repair was more aligned with regular maintenance which is not the case.The reason being due to a hose assembly needing to be replaced along with the gasket seems like a sleezy way to get out of paying this repair. The gasket was the main point of failure.
Business Response
Date: 02/25/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 02/26/2025

Complaint: 22987193

I am rejecting this response because:
I have heard the response for the rejection but based on the fact that the gasket was the root of the problem I think at least part of this should be covered.
I have not seen the writeup that was sent by the dealership and I am going off my phone conversation with them. The explanation I was given for the hose needing to be replaced was that they have frequent failures when one is replaced without replacing both. The part itself is not the major issue it's the labor and diagnosis for replacing a part that failed and is on the basic tier coverage which states seals and gaskets are covered for covered parts.

Sincerely,

***** *******
Business Response
Date: 02/26/2025
To whom it may concern:
No Gaskets were called into Easycare as failed and needed to be replaced.
Please have the repair facility call EasyCare back if they have other failed parts that may be covered on your vehicle service contract.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The work had already been completed by the time I was able to speak with the service department. While it wasn't fully explained in the service writeup it seems as though they did replace two coolant hoses.
I was told initially that these were a result of a gasket failure inside the assembly.

Sincerely,

***** *******
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2024 I purchased a 2016 Chevrolet Equinox certified used car through a dealership with a 12 month ****** mile warranty covered by Easy Care. January 25 of this year, the rear end seal blew out while I was driving. I got it towed back to the dealership for service and was informed that it was not covered because it was cold and the *** valve froze leading to the malfunction. They also informed me it was not a factory defect. It seems unfair that I was not made aware that I should not drive it when it is cold considering I live in ****. I purposely overpaid for a certified used car that had a warranty thinking if something went wrong it would be covered. At this point I have been without a vehicle for over three weeks and the bank/loan company still wants their money next week which I still have to pay. And to make things worse the engine was knocking like a pinball machine telling me there is more wrong than just the seal blowing out. Throughout this entire ordeal nothing popped up on the dash telling me something was wrong until it stalled out.
Business Response
Date: 02/24/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We appreciate the opportunity to review the matter and will contact Mr. ***** directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contact the **** ****** Jeep dealership in ******, ***** to cancel the easy care protection contract and they never replied to my email so i called easy care directly on their phone number ************ and i explained the situation and i asked them to cancel that contract and refund me the money and they insisted that i have to contact the dealership, in same call i told them to wait and will try to contact the dealership and the dealership finance team didn`t answer my phoner and the Easy Care dropped the call without anything as they insist that i would contact the dealership to cancel my protection contract, As the owner they should respect that and cancel it right away.
Business Response
Date: 02/11/2025
Hello,
We have forwarded the concern to the contact the customer was speaking with yesterday and will be reaching out to further discuss. Thank you.

CONTRACT: SLX3C251B429
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an extended warranty from EasyCare with ********* ******** in ******************, **, for the engine of a used 2013 ******* Elantra with about ****** miles. The engine was fine for a few months, but then developed a "tap" which was diagnosed as piston slap, The warranty company asked for proof which the repair facility provided. They covered the cost of the used engine and the labor. The very first time I started it up with this used engine, there was a heavy vibrating idle that was the very first symptom. After a few days it started to tap again. They diagnosed it as the same thing. Another used engine was sourced and put in, again with the warranty company covering it. This engine also started tapping, and was replaced. The tapping started within a couple of weeks of repair. The next engine lasted a little longer, but, unfortunately, started tapping as well. I am still using the third engine, and it sounds pretty bad. It won't last long. The repair facility has had great difficulty getting the warranty company to cooperate. They asked for pics and video in December 2024, and were provided with them. After the holiday, they asked for another teardown, of the same engine, and for the same pics and videos, but redone, at cost. They tried to have me pay out of pocket for this. The repair facility stepped in and said no, but were shot down. I called ********* and the finance manager there made a call to get them to waive this, however, the next day they changed it. Because the repair facility was requesting a refurbished engine instead of the defective ones, the warranty company said I reached the limit of liability. I cannot pay the 2900 out of pocket, and I, along with my repair facility don't believe I should have to given all the defective engines running up this cost.
Business Response
Date: 02/05/2025
To whom it may concern:
Thank you for forwarding Mr. ******* comments to us. We appreciate the opportunity to review the matter and will contact Mr. ***** directly to address his concerns.
*** ****
Easycare
Customer Answer
Date: 02/06/2025

Complaint: 22899738

I am rejecting this response because:

The business did contact me and the supervisor *** **** listened to me and was open minded and said he would look into it. That being said, after he looked into it, the answer was exactly the same and I understand they are trying to hold the contract, but the contract in my mind has not been fulfilled due to completely unforeseen circumstances for which there is no stipulation for in the contract. I am also having trouble getting reimbursed by them as based on my contract they will pay out $40 a day for six days for a rental. I paid for five days of a rental and I submitted my email claim to the email address, I was instructed I waited nine days and received no response. When I called in again, a lady told me there was a different email address that I needed to send it to. I sent this to the other email address and I still have not received any response. I called *** **** back this morning and asked him about it and he said he did not know where it went. Perhaps it just got lost in the general mailbox. He said send it to me today and he will get it paid today. It is Thursday, February 6 and I am really hoping they will actually get it paid today. I also asked him why the warranty company asked for a second teardown and refused responsibility for the cost when they had already received pictures and videos of the current teardown for the current engine. *** was not able to offer any response as to why this happened to me, but the demand that I pay for a second teardown with mysteriously waved the day after when I contacted my finance manager. *** insisted it is not personal and I would like to believe this, but really my ultimate issue is simply with the contract failing to get me a working engine and after a year of struggling, I am still just now finding out that I have to put in almost $3000 of my own money which I dont have, largely due to having to deal with this car for the last year. I appreciate your assistance in this matter and if theres anything else we can do to get this situation changed I would greatly appreciate it.

Sincerely,

***** *****
Business Response
Date: 02/11/2025
To whom it may concern:
I reviewed Mr. ******* claim with him several times and I explained to Mr. ***** that the dollar amount authorized by Easycare for all repairs on his vehicle exceeds the limit of liability on his service contract(over $9,400.00).
I have also had Mr. ******* rental reimbursement processed in the amount of $240.00.
Unfortunately, there are no more funds available on Mr. ******* contract to apply towards his engine repair.
Thank you,
*** ****
EasyCare

Customer Answer
Date: 02/13/2025

Complaint: 22899738

I am rejecting this response because:

I understand that the contract is clear on the limit of liability. However, there are two main points which I believe make this situation unique, and that the contract does not address.
1.
My repair facility and I both wanted a refurbished or new engine put in after the first used engine failed for the same reason the original did. My repair facility supervisor, ***** ******* of St. ******* *******, has stated that if they had put in a refurbished engine earlier when they requested it, this would not have happened. They did in fact request this, and APCO did not allow it. They insisted another used engine be put in it. Neither me, nor the repair facility have any control or any real supervision on these used engines, which come from LKQ, and they arrived already put together, meaning we had to ****** on them being OK, which clearly has not worked out, and also perform teardowns at great cost of labor each time they go wrong. So they send us used engines, and when they go bad almost immediately, the repair facility has to do a teardown and take pictures and video. APCO has required a teardown for each of the 3 engines which have gone bad, including the two they have sent. Even when the repair facility, who have no discernible reason to lie (from my view), have verified the same issue (piston slap) has been happening to each engine, the teardown is still required, and added to the overall cost, contributing to this limit of liability issue. *****, and others at the repair facility have remained professional throughout, but they have told me that this is one of the worst situations they have seen with a warranty company, and they do not believe I am being treated fairly.
2.
This most recent engine to go bad, which has not yet been replaced, had to be torn down as well, and pictures and video were sent over as proof, adding to the overall cost by, ironically, about the same amount that I am being asked to pay out of pocket. Almost 3 thousand. What really made me suspicious however, was the fact that APCO received this proof, and requested ANOTHER teardown of the same engine, and specifically asked that I pay this extra, again, at almost $3,000. When this happened, my repair facility encouraged me to reach out to the dealership which sold me the warranty, ********* Cadillac Saint ******. Originally, the manager said they could not do anything. They sent me down the road to the ***** service department, who told me to go directly back and speak with the finance manager. When the finance manager at ********* heard my story, he pulled me into his office and made a call. He admitted that the warranty company is very difficult to work with sometimes and most of the interactions are with call center employees and much can get mixed up in the mediation. After this call, the next morning, I was on the phone with an APCO supervisor, and they said that requirement for the extra teardown had been waived. They offered no explanation as to why it was required when I asked.
Additionally, the costs of maintaining this relationship with APCO have been high. I have had to borrow family cars, get rides to work, walk, and pay for rental cars. ******* paid for one rental session, and *** **** did say that I will be reimbursed for the portion on my contract. But I have had to pay a fair amount out of pocket during this time, while also paying the car loan, and some small fees for the dealership not covered by the contract.
In short, I reject this response because I believe the situation is unique and the contract does not cover most of the extra variables in this case. I have felt fairly helpless during this time, aside from the first few months in which the car worked well, I have been dealing with this most of 2024 and now over a month in 2025.
Thanks for reviewing this.

Sincerely,

***** *****
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought easycare for peace of mind when I bought my vehicle I encountered an issue after ***** miles, the two front tires went bald in the outer sides. I took it in to where I bought and they said the alignment was severely off and no underlying issues were found.***** miles later the front tires are bald again, this time I took it to the local ****** dealer and after paying for a inspection and alignment for them to pinpoint the issue, they figured out it is caused by the front struts being bent. Says its not failed. How is it not failed if it has caused this to ky vehicle? Easycare has denied the claim and refuses to let me speak to adjuster. Asking me stuff like have I hit potholes, curbs, no! I havent!
Business Response
Date: 01/30/2025
To whom it may concern:

Thank you for forwarding Mr. ********* comments to us. We appreciate the opportunity to review the matter and will contact the customer directly to address his concerns.

Thank you,
****** ******

EasyCare

Customer Answer
Date: 01/31/2025

Complaint: 22875532

I am rejecting this response because: my issue is still not solved at this time, will mark resolved if it gets fixed.

Sincerely,

******** *******
Business Response
Date: 02/03/2025
To whom it may concern:

The repair facility called in a claim stating the Struts were Bent causing uneven tire wear.

Struts bend because they were physically damaged, not because of a mechanical failure.

Per the terms of the customers contract, Physical Damage is Exlcuded: Exclusion E; Caused by negligence, improper previous repair, misuse, abuse, or
Physical Damage;

If the repair facility can show a mechanical failure to the struts and not physical damage - Please have them call Easycare and schedule an inspection to verify the cause of failure. Easycare is willing to review this claim further by inspecting the vehicle.

Thank you,

*** ****

EasyCare
Customer Answer
Date: 02/03/2025

Complaint: 22875532

I am rejecting this response because: the repair facility has stated it is not due to physical damage, this issue has been happening for a while. Ive went through two sets of front tires in the ****** miles Ive owned the vehicle
this warranty is proving itself worthless

Sincerely,

******** *******

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