Complaints
This profile includes complaints for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 78 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Veh. Ext. Warranty. Truck broke down 1/8/25. Warranty *** (WC) said take it local ****, we tow there 1/9, ****** Ford(S).1/20 mechanic diag, low comp. cyl. 8. S said it needs a new engine.1/22 WC req. proof of maintenance, it was provided, and accepted. 1/24 WC said need their adjuster look. 1/31 WC more info needed, only showing bank failure. WC only willing to do timing, see if that fix. Need est. 2/6 WC app. timing repair. If any other issues, ************ 2/26 S called, engine starts & dies. Bank 2 stuck at 56 degrees, no oil pressure, still low comp. cyl. 8. 3/3 timing repair complete, same result. 3/4 WC-tear down to find cause of failure.3/14 S hasnt touched. Mechanic quit, no ************* WC,*****. Move to another garage? **** we lose anything? Is there any issue with that? ***** double checked w supervisor,no problem. We will have 2 pay 2 deductibles (1 at each garage) New garage will start at same point, tear down to expose cause of failure.(Must contact WC B4 start) At this point it had been at S for 9 weeks! We moved to ***************************. (WMT) 3/19 WC app. WMT to diag. 3/21 Cab removed. 3/24 Scoring in Cyl. 8, no comp.8, low comp whole sideWC needs to send adj. **** advise. *** said needs new motor. 4/15 waiting for review, ******** at WC will escalate to Mgr review. 4/17 WC needs mechanic to call claims ***** He did. 4/21 ********* WC escalated to mgmt review(Only Approved $4,835.57 of est $12,448.) WC,Jordyn, still in mgmt review.Voice mess they reached ********, she will reach back out to mgrs.4/22 Imun, still in mgmt review.4/25 WC,Stacy, still nothing. 4/29 WC Mgr **** WC denied Manifold ******, refrigerant ******, + 6% tax = $743.58 They approved 16.9 hours, requested was 30.8 hrs, difference of $2,224. See attachments.They also deducted $4,575 they paid ******, as their work didnt fix problem. Moving it did not cause any extra expense & was pre approved. Cost should NOT be deducted. 17 WEEKS for truck repair!!!Long version available!
Business Response
Date: 05/15/2025
To whom it may concern:
Thank you for forwarding Mr. ****** comments to us. We will contact Mr. **** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 05/15/2025
Complaint: 23331523
I am rejecting this response because: My wife ***** received a call today. The man said you spoke to 2 managers and there will be no adjustments to your claim.She asked if he could explain why we should be responsible for the 1st garage bill? They only did work that was pre-approved by them. AND, we called and specifically asked if we could move to a 2nd garage. We asked if there would be any penalty and were told the only extra expense would be a 2nd $250 deductable. How can they now say we have to pay $ 4,575?
He repreated that we had already spoken to 2 managers. She asked again if he could please explain, help us understand. He responded, " We are not going to make any changes to the claim". She said we will keep pursuing it then, and he said "OK". She did think to tape this last paragraph part, so it is recorded on her phone.
Sincerely,
******** TrimBusiness Response
Date: 05/20/2025
To whom it may concern:
EasyCare has contacted the customer and paid the additional amount for the repairs to the customer.
Please contact me if you have any questions.
*** ****
EasyCare
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle 02/2024 from ********** and purchased the most expensive warranty through that company called Easy Care. The car started having problems. I brought the vehicle back to the dealership for repair and they notified me that the vehicle needed a new engine. After countless attempts and investigation the warranty company is refusing to cover the cost of the engine. In the warranty the engine is covered 100% and now they are refusing to fix the damages. I'm a single mother with no vehicle.Business Response
Date: 05/14/2025
To whom it may concern:
Thank you for forwarding the customers comments to us. We will contact the customer directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 05/14/2025
Complaint: 23322870
I am rejecting this response because:
Sincerely,
******** *******Customer Answer
Date: 05/14/2025
I have been waiting 30 days for my vehicle to be repaired and have spent $1400 on a rental which is insane. I'm also filing a complaint with my attorney General in ******** as well.Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we purchased our 2019 ****** Pathfinder in December of 2018, we purchased an extended warranty through Easy Care. We selected the ********* package which is the highest package that was available at that time. This warranty was a ******* mile / 120 month extended warranty plan. On February 28, 2025, we noticed a liquid had been expelled underneath the vehicle as we were attempting to rotate the tires. We immediately contacted our local ****** dealership and were told to attempt to drive the vehicle to the dealership so that it could be assessed.We contacted the ****** dealership on the following Monday and they had diagnosed a broken oil cooler assembly outside the *** transmission. The dealership submitted pictures of this assembly to Easy Care prior to removing the broken part from the vehicle. After several days they finally got approval from Easy Care to repair the broken assembly, however, Easy Care refused to pay for transmission fluid that had leaked out due to the broken assembly as well as the transmission fluid exchange service. As this vehicle has a *** transmission, it is not manufactured with a dipstick. Therefore in order the determine how much fluid had leaked out, the dealership much drain out the remaining fluid and then basically subtract how many quarts are ********** order to get our vehicle back from the dealership, we had to pay out of pocket for several quarts of transmission fluid and the transmission service. Easy Care has argued with us that the broken part was an hose which is not correct. The original photos submitted by the dealership did show a hose but it was because the broken part had not been removed yet. We have attempted to explain this several times but it continues to be an issue. Our Easy Care contract states that any service required to complete a covered repair should be paid. As this transmission service was required as part of the oil cooler assembly replacement, it should have been paid by Easy Care.Business Response
Date: 04/22/2025
To whom it may concern:
Thank you for forwarding Ms. ********** comments to us. We will contact Ms. ******** directly to address her concerns.
*** ****
EasyCare
Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the easy care when plan in 11 02 22 the dealer ship told me it was a good plan when it comes to tires & rims and it was for 3 years . the first time I used it was about 14 months ago I had to spend 3 hours at a discount tire store waiting to get an approval for a tire replacement. On 3/31/25 my dash light for tire pressure came on on way to bring my wife to the Woodlands medical she was trying to pass a kidney stone . And a discount store was very close by and they told me that the two tires on the front had to be replaced due to some pot holes in the road and the tires are unrepairable. And I didn't. have time to call .So when I came back to ******** last week i filed a claim for the tires and they said claim denied. MY contract is to 11 02 2025 or ***** miles and my truck has ***** miles and I sent them my invoice and what I had to pay . I paid easy care a good price for my coverage I keep my end of the contract, they didn't,Business Response
Date: 05/19/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GWC Warranty claim They are sold through a company called "Easy Care" but *** is the parent company. Sold to me when I bought the car used from a **** dealer in July 2024.2/03 - Check Engine light came on.2/04 - took to autozone to read the code. Code was for a misfire in cylinder 2 or 3.2/05 - I decided to change the spark plugs.2/08 - Spark plug broke off in the block.2/11 - Had the car towed to my local mechanic. 2/12 - They had seen this before, the root cause was a defect in the engine block, it needed a new engine.2/13 - had the car towed to the local **** dealership.2/14-2/17 had a snow storm.2/18 Dealer called me, I explained the situation. Told them about the warranty I got for another **** dealership.2/20 Got a call saying that yes the car had the block issue and needed a new engine. I explained about the warranty and they said **** had no record of this. I looked back at the documentation and it was under a company called Easy Care, but the document had no phone number or contact on it. The dealer helped me **** down a customer service number for **********************/27 we were finally able to file a claim.3/3, 3/4, 3/6 called to get progress - none.3/7 got word from the dealer that they wanted authorization to tear the engine down at my expense. At this point I said no.3/10 I was told they would only cover replacement of the head gasket. The dealer told them the fix may last a couple of weeks.3/13 Started the back and forth of phone calls and relay messages, somewhere in that time we were transferred to the supervising company. GWC warranty and *************3/28 The dealership and I call together and finally got them to send an inspector out.3/31 Inspector came out viewed the car came to the same conclusion as both mechanics.4/1 - 4/14 calls and left messages no progress.4/15 Dealer called to say they still denied the claim even though they agreed it needed a new engine.- One frustrated, highly dissatisfied customer.Business Response
Date: 04/15/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 04/15/2025
Complaint: 23204812
I am rejecting this response because: the never over heated and no ever said it over heated it was a complete fabrication. I had two mechanics confirm and had an independent inspector by your request whom agree with the other two mechanics. You also call me on my home phone when I clearly left my cell. The message left did not have a contact number to call back. This another one of thier stall tactics and another reason my car has been sitting for more than 2 months now.
Sincerely,
*********** *******Business Response
Date: 04/18/2025
To whom it may concern:
We have reviewed Mr. ********* claim with him and explained to him the at some point, his engine over-heated causing the damage/warpage to the engine block.
If the engine block is warped twice the manufacturer specification, the engine overheated at some point for this to occur.
Ford does not have a TSB on this particular engine to show any sort of manufacturing defect.
Thank you,*** ****
EasyCare
Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had this warranty company as part of my vehicle payment since purchasing the vehicle in 2021. I recently had to service my vehicle for repairs. My vehicle ended up sitting with ************* for 6 weeks due to their incompetence and pure elusiveness to working with my service adviser. I called on my own behalf, as well as my service adviser calling on my behalf, and they did nothing but give the run around and continuously state "the contract says..." as a means to try and get out of any payment. The certified mechanics tried to tell them the issues weren't caused by certain things they were asking to see proof of and they simply refused to listen. They moved the goal posts continuously, to the point ************* has considered adopting a policy that they will not accept EasyCare warranty claims any longer. The stress and strife for 6 weeks without a vehicle is incomprehensible, and then to only offer $30/day for 6 days maximum to help with a rental is even more egregious. This company is a sham and inhumane.Business Response
Date: 04/10/2025
To whom it may concern:
Thank you for forwarding Mr. ************ comments to us. We will contact Mr. *********** directly to address his concerns.
*** ****
EasyCare
Customer Answer
Date: 04/11/2025
Complaint: 23187239
I am rejecting this response because: cancelling the contract is not what I'm asking for. The contract is nearly up anyways and will not do any good. I'm asking for the entire repair to be reimbursed along with the entire rental car payment to be reimbursed for the malicious way this company treated not only myself but ************* during this process.
Sincerely,
**** ***********Business Response
Date: 04/14/2025
To whom it may concern:
EasyCare will be reimbursing the customer $225.34 for Rental.
*** ****
EasyCare
Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***********Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EasyCare Extended Warranty is unprofessional in dealing with claims. It's insane to pass cost to a consumer for a part that needs to be removed in order to repair the covered part. It's like going to get an oil change and the technician states " we charge the consumer a price to remove their oil cap to change the oil". Then to be spoken to in a manner of being a child is totally degrading. Coupled with it takes an act of ******** to request to speak with a member of leadership NOT A TEAM LEAD. The negative reviews regarding EasyCare only confirmes the next consumer complaint. The *** has many complaints on how consumers claims are handled.I've also reached out to local television outlet to tell my story.Business Response
Date: 04/04/2025
To whom it may concern:
We cannot locate a contract using the name of the person in this conplaint.
Please have them submit their contract or VIN # so that we may research and address their concerns.
Thank you,
*** ****
EasyCare
Customer Answer
Date: 04/04/2025
Policy information:
Contract# GVPF5E19FC7A
Please keep in mind since the onset of my contract August 2022. The claims submitted have been very minimal.
The level of unprofessional on yesterday was very overwhelming and disheartening.
I "pray" the ultimate decision is to communicate with ***************************** and "approve" the entire claim.
Many Blessings,
Ms. ****-Slim
Business Response
Date: 04/07/2025
To whom it may concern:
Thank you for forwarding Ms. *********** comments to us. We will contact Ms. ********* directly to address her concerns.
*** ****
GWC
Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a contract with EasyCare that expired today (April 2, 2025). The contract did NOT state a time at which the contract expired today, so I reasonably thought the contract expires tonight at 11:59 PM. I called EasyCare 3 times and they were not polite. They stated the expiration was at 12:01 AM. I asked where is that in the contract? They said upper right corner of page 1. There is NO time listed, just the date. I had it escalated and everyone said my contract expired at 12:01. This is no where in the contract so I am writing you to say they violated their contract.Business Response
Date: 04/03/2025
To whom it may concern:
Ms. ********* service contract expired on 4/2/2025 - listed on the1st page of her contract - in the upper righthand corner(see attached contract).
Last day of coverage was 4/1/2025.
*** ****
EasyCare
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i wrecked my car on 3/25 and called my loan company to see if i still had gap insurance with me. they informed i do and gave me the number for easy care. i called the toll free and was told that the coverage had just expired but then was placed on hold. the lady came back on the line and informed me that her manager had worked her to reinstate my gap coverage. she gave me my claim number and went over all the documents they needed, even sending them to me in an email with the link for the customer portal and a fax number. i called back in on 3/27 because the customer portal said i didnt have a claim when i tried to submit my documents. when i called to speak with someone they told me i never had gap and that i was making up the conversation i had with someone on 3/25. they also told me to call my loan company back because they must have given me the wrong information. my loan company swears that the gap coverage is on my car as i pay for it monthly in my car loan. i called back to east care and asked to speak to a supervisor and was told they would put a note in for someone to call me within 48 business hours. i also asked if they could have the previous phone call recording pulled for review to see that i was not lying and i was told they dont do that. i would just like to be able to file the claim that i was told i have so that i can get my car replaced.Business Response
Date: 04/02/2025
TO whom it may concern:
We cannot locate a GAP Contract for this person with the same name, address, and phone # listed in this BBB complaint.
*** ****
EasyCareCustomer Answer
Date: 04/02/2025
Complaint: 23138429
I am rejecting this response because I included a photo with the email and GAP contact number that I received from the company. This is again a bold face lie from them.
Sincerely,
******* *****Business Response
Date: 04/02/2025
To whom it may concern:
Per the terms of Ms. ***** GAP policy, her GAP policy Expired on 1/9/2025.
Ms. ***** can contact our ********************* if she has any questions.
*** ****
EasyCare
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2021 ******** Escalade dropped a lifter. I carried it in to the ******** dealership. My claim with easycare had been denied because they are saying that I must change the oil every 7500 miles. However in the contract it states to go by the Manufacturers suggested intervals. All my oil changes were done within the oil life monitors recommended percentages.Business Response
Date: 03/19/2025
To whom it may concern:
Thank you for forwarding Mr. ********* comments to us. We will contact Mr. ******* directly to address his concerns.
*** ****
Easycare
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