Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company buyers protection program is a scam. They never commune with you or up hold there commitment and protect the buyers from crooks. Gunbrokers.com assist crooked sellers with stealing customers money with no intent on assisting with purchases. The entire site seems to be a scam for selling illegal or damaged firearms. They will not respond to emails until a complaint is filed with a site like the BBB. Then say oh we attempted to contact you

  

  Business Response

  Date: 06/21/2023

  Customer has responded to our support ticker requested required documentation to begin processing the claim.  Documentation has been provided and BPP claim is currently in review. 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on the site and the item was shipped in several pieces and completely disassembled. It violated their listing practices on their page and they closed the complaint without assisting with anything. I asked for a refund and to return the item as was ignored after several requests to include copies of the cashed check as requested.

  

  Business Response

  Date: 06/21/2023

  Customer was instructed to contact the seller to resolve as it appears per claim the item received is as listed on the site. GunBroker.com Support requested customer to provide pictures of the item to show if there is damage or misrepresentation of item; to date, pictures have not been provided.  Customer was also informed items are shipped per the seller's discretion to assure that the item is not damaged during shipment; this can include disassembling the item to prevent damage to the item while in transit. 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GunBroker is horrible at customer service when you have been FRAUDED by seller. Filed a claim 6 months ago, concerns fake knife sold by Kingtradco. Sent all required documentation, fake knife verified by Benchmade Dealer, nothing has been done by GB. The claim process is a JOKE, bad sellers know this and continue to thrive on GunBroker. Good Luck! if you have a transaction go bad, GB will do NOTHING! other than you get some automated generated email when you file a claim. Just wanted to inform good buyers useing the site. Thanks! **********

  

  Business Response

  Date: 06/20/2023

  GunBroker.com Support reached out to customer concerning processing of the *** claim via Support Ticker # 1863218. 

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase in August 2022 from a member on their site. When the item arrived it was not as described. I began the process of submitting a "Buyer Protection Policy" (***) claim and followed the steps Gunbroker.com requires. The claim was filed on 10/06/2022. I submitted all the documents that were requested in the *** outline. I asked for support on 10/17/2022 and never got a response. I asked for an update on 01/03/2023 and 01/28/2023 and never got a response. On 03/27/2023 I reached out again, and got a response asking for more information, half of which I have already submitted twice. I submitted the additional information on 03/27/2023. Claim was denied 4/17/2023. See transcript below. I have not received a response since 4/18/2023.April 17, 2023 15:50 Unfortunately we see you paid via a person to person money transfer service which is not supported by GunBroker.com Unfortunately we are unable to provide coverage via the *** claim for this form of payment. PayPal / Venmo / Zelle / Apple Pay Policy on Firearms If a seller cannot accept credit card payment through the GunBroker.com Checkout system, then the recommended payment methods supported by the site are paper payments which are trackable such as **** Money Order and Certified Check. Thank you for using GunBroker.com.GunBroker.com **************** ******************************* April 18, 2023 13:45 This was not paid for using a person to person "app". This purchase was paid for using a money transfer through ************* Services via ******** This was a paper payment method that was trackable, with all the information is shown on the receipt I provided. The Gunbroker.com *** policy states it will not cover any item if, "The Item was paid for in cash, Venmo, Zelle, Cash App, PayPal Friends and Family (PPFF) or any person to person cash payment application." This was not done using an app, and ************* Service is not listed as one of your restricted services. Please continue with the *** Claim.

  

  Business Response

  Date: 04/09/2024

  This buyer's Buyer Protection Plan Claim was handled according to the *** terms posted on the website. 

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker has zero customer service. You ask a question via email only, they send you something back that seems automatic and it doesn't help me. I even responded back that their message did not help me I wanted someone to look to check or walk me through it better. Or someone to just take care of it on their end, considering they created the website surely they had some power in activating or deactivating what I was wanting. Now I just want my account gone. I was once an FFL holder that had my FFL active on Gunbroker. Without warning I'm sent firearms from people using their website for whats called a transfer. So background checks can be done. Our business recently changed, we no longer handle firearms. I requested the please remove my FFL holder status so that no one can do that anymore. They just send out some basic instructions that I could not find, I tried to do what the instructions said but I had problems. ********* refused to help me. After I again received a firearm, I again sent ********* a very urgent sounding message to please help me. ********* again refused and sent me the instructions that they sent the first time. No verification that my FFL was removed. I want ********* to officially deactivate my account, I'm just so done. I want it gone. If anyone is reading this if you have a problem Gunbroker will not help you.

  

  Business Response

  Date: 05/12/2023

  Duplicate complaint.

  Customer Answer

  Date: 05/12/2023

  I have never submitted a complaint to the BBB for Gunbroker. I told ********* this morning they can expect to receive one though. If this is a duplicate complaint it is from another person, and if another person is complaining about the same thing then it sounds like Gunbroker has an issue that they need to fix. So their response is not an acceptable one.
  Complaint: 20050474
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/12/2023

  We see that we responded to you on 4.4.23 that your FFL has been removed. We reviewed your account today and your FFL was removed. 

  Customer Answer

  Date: 05/12/2023

  I have a firearm that was delivered to my business who's FFL was "removed" that was delivered here last week with a receipt that was printed from Gunbroker. My FFL had to be active to be able to receive it, it was delivered 05/04/2024. I want my account gone, the entire thing deactivated. Thank you
  Complaint: 20050474
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rifle on 3/28, paid and provided FFL immediately. Seller finally said "there was a supposed shipping issue" after 3 weeks and that it would be in early week of 4/24. Reached out 4/28 and was told that I would have info by EOD. Nothing and reached again 5/1 with still no response. I just want the rifle or issue a full refund because 5 weeks is REDICULOUS!!!!!! I run a few businesses and if I did business this way they would all be out of business!!!!!!

  

  Business Response

  Date: 06/20/2023

  GunBroker.com Support reached out to seller of item to resolve issue with order. 

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simple. I purchased a gun and never received it. The seller has done he same to many people and yet gunbroker does nothing about it. Dirt simple

  

  Business Response

  Date: 05/03/2023

  The item was delivered 5.3 to the *** on the invoice. 

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is over charging for out of state sales tax which they charge the seller who pass on the incorrect taxes charged to the buyer. I have attempted to contact Gun Broker by Email 3 times and they have failed to respond in a timely matter. I don't know if this local *******/******* violation or a Federal Violation of Tax Fraud. Who is pocketing this over charge of internet sales tax?

  

  Business Response

  Date: 04/27/2023

  We have sent this issue to our tax provider for review. 

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19968947
  
  I am rejecting this response because: The over payment of sales tax needs to be refunded to me !  After Checking my records of other *** purchased items they have over charged me sales tax for *******.

  I used the address of the *** Yavapai **** and the sales tax rate is ****% not 9+ %
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/20/2023

  The issue has been corrected with our tax provider.  Customer notified of the correction on 6/7/2023.

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $26,17 to seller ********************* via gunbroker order ********, but the seller refuses to send the item because the seller claims that the transaction never existed.I tried to contact gunbroker.com to resolve this issue, but the order infmormation is missing in their website. They do not have a customer service ***** or email, and I have not received anything from the customer service ticket I submitted to them.

  

  Business Response

  Date: 06/20/2023

  GunBroker.com Support reached out to customer via Support Ticket # ******* and resolved issue regarding order.

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with Gunbroker.com so that I could order from the website. After I made a purchase the website did not allow me to complete the purchase because my shipping and billing address is different on my card than what the registration address was. I am military currently stationed in ******** and all my billing addresses are from Virginia as that is where my family lives and where I plan to return to after this tour is over. My current resident address is an unsuitable location to ship any items from Gunbroker.com because it is an apartment complex and there are no secure locations to leave packages so the postal services leaves them in the open by the front door, so I provided a secure shipping address to which the items can be shipped. I contacted customer service and they requested orders proving I am in ******** which I provided. Now they are requesting additional unnecessary documents to prove I am in ********. They are refusing to cooperate with me and making the situation worse. I have a pending order that has not been paid for in over 14 days because customer service is taking so long to respond and now avoiding solving the issue at every opportunity.

  

  Business Response

  Date: 04/10/2023

  The user has been instructed to reach out to the seller of the item. We can not change the level of security that the seller has placed on their gateway. 

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
   
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19915679
  
  I am rejecting this response because:
  

  I have ** tected the seller and they had redirected me to Gunbroker.com customer service claiming they cannot sol e the issue in anyway. If this is all on the seller, why then have I been going through this arduous process with Gunbroker.com customer support to change my registration address? What I want is for Gunbroker.com to change my registered shipping and billing address on my ac**unt to the two addresses I have previously stated so that I can **mplete the purchase.

  Billing- *********************************************

  Shipping- ***********************************************************************************

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/12/2023

  We have sent the user the information on how to update their account. GunBroker does not change user's information. All changes made to an order after it has been created is by the seller. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19915679
  
  I am rejecting this response because:
  

  The point is failing  to get across here. The seller has already informed me multiple time that the have attempted to correct the address issue on their end and cannot change it any further. I have also updated my address in my profile according to your step by step The attachment shows the error I receive everytime I try to pay. It specifically states to contact customer service. The address that I REGISTERED the account with is not an available option for me to change.

  Sincerely,
  
  *********************************