Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST CUSTOMER SERVICE EVER....wait,there is NO CUSTOMER SERVICE.!!!Purchased a "Factory New" gun off the site appx. 2-01-22 and when it arrived it was clearly 'USED"...contacting seller did nothing and they finally told me to F*#&-off I was harassing them.So as per GunBroker site I filed a claim appx. 5 months later...sent all reciepts and info to their claims **** which has insurance up to $400 for damages.To date,11-29-22 I have heard NOTHING back from GunBroker and there is NO way to contact them again once the claim was submitted....They just keep you hanging.....sent them another email 2 weeks ago and again..NOTHING...I will NEVER buy off their site again......you have no protection..!!! Way to many scammers on the site,like person I bought from...only accepted **** Money Orders so cant even file claim with my MC company!I thought of filing criminal charges due to fact $$ was sent via ****....but just not worth the hassle.BAD COMPANY.....if something goes wrong your on your own.>!!!!!!!!!!!

  

  Business Response

  Date: 12/15/2022

  GunBroker.com Support is actively working the *** claim directly with the buyer; waiting for all requested documentation to be provided from customer, so the claim can continue processing. 

  Customer Answer

  Date: 12/17/2022

  Sent GunBroker complete string of text messages between me an seller.....Was never really sure exactly who was selling the gun I spoke to 2 people,1 one said it was his.....then get email from another guy saying he is a *** and ITS HIS GUN...so not sure if original owner sold it to the ***..but the paperwork that was sent with gun shows the original owner was NOT the *** (*****) and then I never heard from original owner again.......

  They also listed gun as the APC9 Pro and they sent an APC9....older model and worth way less!! Will say that might be on me..BUYER BEWARE...because I'm not a gun expert and my *** dealer who licensed it for me told me you can tell from the photo its not the PRO......so they really scammed not only on it being Factory New..but also the Model...!
  

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won two items from the same seller. I paid for one and tried to pay for the other, but had technical website difficulties paying for the second item. I wrote *********** ****** ********** for help paying for the item and waited a few days. Nobody responded. I wrote the seller, who told me to contact *********'s Help **********.I contacted *********** Help ********** once more. I cleared my cookies and tried more than 12 times to get the payment made, read and re-read the directions.I NEVER got a response to my requests for help paying for the item.Not only did I lose the item AND get barred by the seller for non-payment, but GunBroker locked my account. I contacted them, asked them to check my history and see that I tried to pay and would have paid. They refused This affects other auctions I bid on, too. So now those sellers may file non-payment complaints.All of this could have been avoided if GunBroker had answered the help requests I sent.Instead, they punished me and the other sellers who have to relist items I now cannot complete. I contacted GunBroker after I received notice my account was locked and could not even get anyone to acknowledge I made requests for help or had tried to pay multiple times. Instead, they quoted GunBroker non-payment policy as if it doesn't matter whether you don't pay because you don't care or you try to pay but have technical issues - in other words, problems with *********** website that they could, and should, fix.

  

  Business Response

  Date: 01/11/2023

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
   
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.
   
  Please contact the seller directly to confirm the failed payment attempts and error response.
  Before an account is suspended it the user is sent an email to dispute the credit request. There was no dispute on the credit request.
  ********************************************************************************************************

  Customer Answer

  Date: 01/14/2023

  The document submitted is my original request for help with a technical issues on the ****** website.

  What GunBroker is not getting js that the GunBroker website, GunBroker pay, would not allow me to make the payment - thus the "gateway" they serve as was defective 

  When I contacted the seller, they told me I would have to go through GunBroker help to get the payment made.

  Yes, this response from GB may be correct: IF payment is made, it goes to the seller. But it is GunBroker's website and software that opens the gate for that payment. Blaming the seller or his bank is ridiculous when the gateway itself was not functioning. I did not say I paid through the site, I said I attempted payment multiple times and every single time the website gave me the same instructions: to start the process over. I tried that many times and as soon as I entered the item number to pay, the website shut me down 

  I Saw NO opportunity to dispute the non-payment strike before the account was closed. I just searched my email and still see no opportunity to dispute the non-payment in my email. 

  I Am not alleging the seller owes me the item. I am just suggesting my account should not be locked when several good faith efforts to pay were made and the requests for assistance unanswered. GunBroker says they are the gateway but don't get the funds. What I am saying and have said repeatedly is the the gate didn't work properly! If GunBroker had nothing to do with this, why did they have a link for help with technical issues?

  The solution is simple: quit the double talk about where the pay would have gone had the website functioned properly, and re-open my account. It will cost nobody to do so and will, in fact, make money for GB seller's and GB themselves as they get a cut from every sale.

  

  Business Response

  Date: 01/17/2023

  The user ******************************* support we do not have access to his BitRail account information.  The user was emailed with the credit request information and did not respond to that email request for a dispute and his account is active. 

  While FreedomCoin, powered by BitRail, is a new payment method on GunBroker.com, we do not offer customer support as the service is not part of the GunBroker.com site.  Unfortunately, we are not able to access your account information or details for your privacy.  
  
  
  Please use the link below to contact support for FreedomCoin, powered by BitRail
  *************************

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a seller on Gun broker for July and August of 2022, I sold 2 items that amounted to less than $200. I kept my bank information connected to gun broker to ease future purchases but used a dedicated account in which I only kept a few bucks in to keep open since I was done selling and buying. Having not bought or sold anything with them since August, I kept paying the $5 monthly fee to be a seller. This month they issued a $8.50 charge for "sales tax" which ******** my bank account at which point Gun broker charged me a $30, which I immediately paid and assumed it included the $8.50 (it did not). At this point I looked into it further and found that they had just updated their tax collection policy on this November 7th. The original $8.50 charge was an attempt to collect taxes I didn't even owe and would never have been charged to me if I had closed my account. It's pretty obvious that they are charging everyone retroactively for their mess up and hoping people won't notice on top of their usual fees. I would not have noticed if I had 50 more cents in my account. Check your account if you are a seller because they are criminally charging sellers on their platform After contacting customer support multiple times, they quietly removed the $8.50 balance from my account, they did not mention it and I was not charged, but they are keeping the $30 overdraft fee. There is a reason this website is not accredited with the ****** they are a scummy business that has no problem violating laws and common business ethics. I am trying to escalate this to a supervisor but may have to cut my losses considering there is no actual way to contact them except through the complaint page.

  

  Business Response

  Date: 11/30/2022

  The seller has been responded to from Customer Support with billing details. Seller's fees and tax remittance information is always available on account dashboard. Billing takes place on a month delay per the user agreement.  Items were sold in October and then fees were charged on the automatic billing cycle in November. There is not a monthly fee to be a seller on GunBroker.com. 

  A total 4 Items were listed for sale between September and October - example

  949068922 listed 9/25 and sold 10/1 so the Tax remittance and Final value fee were charged during automatic November billing. 

  At any point a seller has the ability to see the balance due and make a manual payment with their chosen payment method. Seller also received a statement for fees and tax remittance to let them see the amount due and when it would be charged to their automatic billing method. 

  There were no items sold in August or September.

   

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is unprofessional and does nothing to resolve bad business practices. There is no live phone communication, only contact us and speak via email.The information via email has no means of resolving any issue, just a reply back and that's all.I was blocked and my business is losing money and I cannot place bids. I was told to send them my ID and then so and more, still locked out and no care to respond to me.This business is bad, just bad.

  

  Business Response

  Date: 11/30/2022

  Per our User Agreement and site rules the account must in the users name and residential street address and can only have one account. User tried to open three different accounts with inaccurate information for both name and address. Their account has been updated to current information and is active.
  
  https://www.gunbroker.com/c/User/SiteRules/
  https://**************************/c/user/useragreement/

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* allowed my account to show active, yet when I attempted to bid on an item they wouldnt allow me to place a bid. My account was active, all required information submitted, yet I was denied the ability to bid on an item I wished to pay for and purchase. Its unacceptable as a business to treat a customer this way.

  

  Business Response

  Date: 11/07/2022

  The user was informed that their account was not allowed to place bids, purchase items or sell at that time. This was a security measure taken due to account inactivity or when routine security checks occur. 

  GunBroker.com has an established information security program to safeguard user information, and we routinely perform security checks on our website and users' access to it. During one of these routine checks, their account was flagged for further verification and was temporarily suspended. To reactivate their account , we asked that they provide documentation and photo proof to verify that they are the account holder.

  Their request was answered within 24 hours. 

  If you have any questions regarding our privacy policy, please review the user agreement and site rules.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has locked my account about three months ago. I have attempted to contact them numerous times. I have attempted to use their support system and I have opened three tickets so far: ******* (27Aug22), ******* (05Oct22), and ******* (19Oct22). The issue listed in the first ticket was that I had multiple e-mail address associated with the Gun Broker account. They listed four e-mail addresses and the primary e-mail address listed as blocked, but they were using it to communicate with me. I attempted to communicate this fact and they just closed the ticket without resolving the issue. I requested they call me directly and the replied that they do not have phone support and then closed the second ticket. I created a new e-mail and during the setup process on Gun Broker the new e-mail was associated with my old account and remained locked. So, I opened a new ticket on 19th with no action on the third ticket. I found their old support phone number and left a message. It has been over week with no response.

  

  Business Response

  Date: 11/07/2022

  Per GunBroker.com's User agreement a User is allowed to have one open active account. User has had an open/active account since 2019. User's other accounts were locked because he attempted to open four other accounts. Users have the ability to update their information at any time. Support email # ******* was answered within two days with the corrected log-in information. Support email #******* was answered within 2 day and User was asked to respond to that Support email if they need additional assistance. The Support Emails were responded to from the Email address that the user emailed us from. We do not offer phone support. We see that the user has been able to access their account. 

• Initial Complaint

  Date:10/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **** cheddite primers back on 9/19 and the seller wont send them to me, he says he never received payment. I have a receipt showing he cashed the money order back on 9/27. I continue to try and contact him and GB but no one gets back to me. Order number ******** Item number ********* Total $73.93

  

  Business Response

  Date: 11/07/2022

  We have reached out to the seller of order #******** to update the buyer of the status. We have responded to the buyer several times via email. Once asking for more information from the Buyer ***************************** and to let them know we have reached out to the seller of the item. 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18335381
  
  I am rejecting this response because: the seller is not refunding my money and gun broker is allowing this to happen. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/09/2022

  GunBroker.com Support has conducted due diligences reaching out to the seller on behalf of the buyer multiple times concerning order #******** requesting the seller of the item to either ship the order to the buyer or provide a refund. 

  Customer Answer

  Date: 12/09/2022

  It is clearly ********************** (owner of *********************) signature on my cashed money order that I got from my bank. 

  

  Business Response

  Date: 12/15/2022

  GunBroker.com Support is working directly with the buyer and seller and has reached out to the seller of the order on the buyer's behalf to provide a refund or shipping status. 

  Customer Answer

  Date: 12/15/2022

  This is unbelievable that gun broker is allowing this to continue, its been over 3 months. This guy is a thieve and needs to stop cheating people. If this continues Im getting a hold of the **** Ill let them check out this matter. 

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a situation regarding a Fal Rifle I purchased on March 28th, 2022 from PritArmsLLC for $2,299 through Gunbroker. Please note the description of the item listing from when I purchased the gun.When I received my rifle I had no reason to be concerned given the product description online. I took it home from the gun store, lightly cleaned it and then put it away in my safe. At the time, I was working night shifts so my schedule and the weather didn't allow me to take the rifle to an outdoor range to shoot it. I wasn't able to shoot it until 3 months later at a public range when a catastrophic and dangerous malfunction occurred which I caught on video (First time shooting the Fal.mov). Its a miracle I wasnt severely injured, worse my life be at risk if a casing ruptured prematurely due to the slam fire. In the video, the rifle slam fired twice. The first time it happened I didn't realize it until it occurred a second time, and then I realized the problem. I took it home and I wrote up a message to the seller through Gunbroker. I described the problems with the rifle and my intention to follow up with him to no reply. At the time of this email, I still have yet to receive a reply. I wasn't able to immediately fire the gun and file a claim because a lot of personal and family problems took precedent. In between my grandma having terminal cancer (and succumbing to it) and my family and I moving, changing jobs, etc I had the rifle sent to DSArms. They inspected it and discovered more unsafe issues with the rifle. The detailed list from the Gunsmith at DSArms is attached to the email.As you know, the selling of a malfunctioning or dangerous firearm without it being described as such is illegal and it can and will lead to liability regardless if it was negligent selling of a dangerous firearm. A negligent crime is still a crime. Please see attachment of Product Liability and Gun A video can be provided showing the defective gun firing the first time.

  

  Business Response

  Date: 03/02/2023

  GunBroker.com is not the seller of the item received by the customer.  The seller of the item had a three day inspection period for return and refund from the date item received.  The customer will need to contact the seller of the item directly to resolve. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 18331956
  
  I am rejecting this response because: I attempted to contact the seller and Gunbroker when this scandal happened to no answer from either of them and I am now just receiving a formal response from Gunbroker months after I submitted a better business bureau request for my matter to be resolved and ********* told me the same thing Ive heard since the beginning.  I did not know the horrible condition the dangerous firearm was in until months later. I was working night shifts and I had no way of testing until 3 months after purchase. The three day rule does not apply in this situation.  By legal standards, the business should not have allowed a dangerous firearm to be sold on the businesss website. The business is responsible for what is sold through their platform. The seller chose to use the businesss platform to sell a dangerous and illegal firearm. The business needs a better vetting system for this kind of debauchery. No other industry would handle a problem like this by not answering my formal message requests until almost a year after the scandal happened. This is ridiculous. I should not have to go to these lengths to get my money back on a dangerous object that could have killed me or cause severe injury sold through the businesss website. I will not accept an answer from ********* that does not mention compensating the price of the firearm that was sold through their sight. Thank you
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 04/04/2023

  The customer did not reach out to ********************** Support within the allotted filing period for a Buyer Protection Program (***) claim to be processed for this order.  Per *** policy, the *** claim must be submitted within 15 - 60 days after the date the listing closed. The listing ended 3/25/2022 and the customer did not notify Support until 5/28/2022. The seller of the item offered a three day inspection period after item received for a buyer to return for a refund.  The customer was informed via Support Ticket # ******* a *** claim cannot be processed as the allotted filing period had past and would need to contact the seller of the item directly to try and resolve. 

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 18331956
  
  I am rejecting this response because:

  I was not aware of the issue until 2 months after I had purchased it. There was absolutely no way for me to. I was working night shifts and that is a large caliber rifle, there was no way for me to go to a public range so the 60 day period is void. It was sold to me in a dangerous state, any other business would have understood my predicament yet ********* REFUSES to cooperate, Im at the point where I am thinking about getting a lawyer. THE FIREARM COULD HAVE KILLED ME, and ********* sees no problem in that
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/20/2023

  The customer did not reach out to ********************** Support within the allotted filing period for a Buyer Protection Program (***) claim to be processed for this order.  Per *** policy, the *** claim must be submitted within 15 - 60 days after the date the listing closed. The listing ended 3/25/2022 and the customer did not notify Support until 5/28/2022. The seller of the item offered a three day inspection period after item received for a buyer to return for a refund.  The customer was informed via Support Ticket # ******* a *** claim cannot be processed as the allotted filing period had past and would need to contact the seller of the item directly to try and resolve. 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 18331956
  
  I am rejecting this response because: The law specifically states that illegal firearms under the atf cannot be sold. My firearm was an a dangerous and illegal state when received and since my status of residency at the time and my lack of formal gunsmithing. I was not able to properly check that the firearm was in that state until 3 months from the received date. I feel like I have to get a lawyer at this point because the law is very clear about specific cases like this. I have tried multiple times to get Gun broker to understand this but they refuse to help me. Time and time again have they told me about their policy,  time and time again have they said they cant do anything about this but they most certainly can. Both of these answers go directly against established laws regarding cases like this. If I am not given an adequate response I will potentially get my lawyer to go over the details. Until then have a good day and I hope to hear from you soon.  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/27/2023

  Please provide the receipts showing the repair has been completed and the receipt for the purchase of the new barrel to GunBroker.com Customer Support, so we can forward to the appropriate department to review.  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 18331956
  
  I will not stop until the firearm that was sold to me on their sight and in an illegal/unsafe state is either fully refunded, or the repairs to make it safe are compensated by Gun Broker. By law ********** has to compensate for the types of situations like the one I find myself in. The buyer has to have protections for people who use Gun Broker to manipulate and mislead like the person who sold me that firearm was doing. There was no way the seller could not have known that the rifle was in that state and it was illegal for him to sell it like that without notifying the potential seller that it was in that state. And after all of this Gun Broker still allowed the sell of this unsafe and dangerous firearm to occur on their site. 
  

  I will be consulting my lawyer about my options and I will be getting me money back
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an antique world war II era firearm from Gunbroker.com. The seller advertised the item as "all original". But upon receiving the item, it is clear that it has been modified and the advertisement is completely false and fraudulent. The buyer refused to return and refund. I followed the platform's process of filing a claim into their "buyer protection program". However, after the so-called review process, the platform refused to ***** me a refund or even take action against the seller, ignoring the fact that the description of the item is clearly fraudulent.

  

  Business Response

  Date: 03/03/2023

  The customer's claim for a misrepresented item was reviewed, and it was determined based on the pictures of the item in the listing was the exact item received by the customer.  Bidders are encouraged to ask sellers all questions concerning the item listed, prior to bidding.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/12/22 my GB account was hacked, and I immediately informed GB within minutes of getting the email that "my email address was changed" by the hacker. GB responded by locking my account. I as well as several members of my family have been GB members for many years. My account has stellar feedback. Since then, I have repeatedly emailed GB about this, trying to get some answers as to my locked account and when it will be unlocked. Only one email was sparsely answered, days later. That was over a week ago. The rest have gone unanswered, and I am still locked out of my account as of 10/25/22, but GB is still charging my credit card and bank account for fees, twice, some that were likely placed onto my account by the hacker. Also, I paid extra money for some listings to be listed for 90-days but the hacking cut that time short, but I have not been refunded for the time the listings were not active. This is the worst customer service I have ever experienced from any company! Especially when personal sensitive data has been compromised. They say they have no phone support, but it seems they have little to no email support either, and care little to nothing about customer satisfaction and safety.

  

  Business Response

  Date: 03/03/2023

  The customer's account has been restored as of 11/10/2022.

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************