Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker has zero customer service. You ask a question via email only, they send you something back that seems automatic and it doesn't help me. I even responded back that their message did not help me I wanted someone to look to check or walk me through it better. Or someone to just take care of it on their end, considering they created the website surely they had some power in activating or deactivating what I was wanting. Now I just want my account gone. I was once an FFL holder that had my FFL active on Gunbroker. Without warning I'm sent firearms from people using their website for whats called a transfer. So background checks can be done. Our business recently changed, we no longer handle firearms. I requested the please remove my FFL holder status so that no one can do that anymore. They just send out some basic instructions that I could not find, I tried to do what the instructions said but I had problems. ********* refused to help me. After I again received a firearm, I again sent ********* a very urgent sounding message to please help me. ********* again refused and sent me the instructions that they sent the first time. No verification that my FFL was removed. I want ********* to officially deactivate my account, I'm just so done. I want it gone. If anyone is reading this if you have a problem Gunbroker will not help you.

  

  Business Response

  Date: 05/12/2023

  Duplicate complaint.

  Customer Answer

  Date: 05/12/2023

  I have never submitted a complaint to the BBB for Gunbroker. I told ********* this morning they can expect to receive one though. If this is a duplicate complaint it is from another person, and if another person is complaining about the same thing then it sounds like Gunbroker has an issue that they need to fix. So their response is not an acceptable one.
  Complaint: 20050474
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/12/2023

  We see that we responded to you on 4.4.23 that your FFL has been removed. We reviewed your account today and your FFL was removed. 

  Customer Answer

  Date: 05/12/2023

  I have a firearm that was delivered to my business who's FFL was "removed" that was delivered here last week with a receipt that was printed from Gunbroker. My FFL had to be active to be able to receive it, it was delivered 05/04/2024. I want my account gone, the entire thing deactivated. Thank you
  Complaint: 20050474
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rifle on 3/28, paid and provided FFL immediately. Seller finally said "there was a supposed shipping issue" after 3 weeks and that it would be in early week of 4/24. Reached out 4/28 and was told that I would have info by EOD. Nothing and reached again 5/1 with still no response. I just want the rifle or issue a full refund because 5 weeks is REDICULOUS!!!!!! I run a few businesses and if I did business this way they would all be out of business!!!!!!

  

  Business Response

  Date: 06/20/2023

  GunBroker.com Support reached out to seller of item to resolve issue with order. 

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simple. I purchased a gun and never received it. The seller has done he same to many people and yet gunbroker does nothing about it. Dirt simple

  

  Business Response

  Date: 05/03/2023

  The item was delivered 5.3 to the *** on the invoice. 

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is over charging for out of state sales tax which they charge the seller who pass on the incorrect taxes charged to the buyer. I have attempted to contact Gun Broker by Email 3 times and they have failed to respond in a timely matter. I don't know if this local *******/******* violation or a Federal Violation of Tax Fraud. Who is pocketing this over charge of internet sales tax?

  

  Business Response

  Date: 04/27/2023

  We have sent this issue to our tax provider for review. 

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19968947
  
  I am rejecting this response because: The over payment of sales tax needs to be refunded to me !  After Checking my records of other *** purchased items they have over charged me sales tax for *******.

  I used the address of the *** Yavapai **** and the sales tax rate is ****% not 9+ %
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/20/2023

  The issue has been corrected with our tax provider.  Customer notified of the correction on 6/7/2023.

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $26,17 to seller ********************* via gunbroker order ********, but the seller refuses to send the item because the seller claims that the transaction never existed.I tried to contact gunbroker.com to resolve this issue, but the order infmormation is missing in their website. They do not have a customer service ***** or email, and I have not received anything from the customer service ticket I submitted to them.

  

  Business Response

  Date: 06/20/2023

  GunBroker.com Support reached out to customer via Support Ticket # ******* and resolved issue regarding order.

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with Gunbroker.com so that I could order from the website. After I made a purchase the website did not allow me to complete the purchase because my shipping and billing address is different on my card than what the registration address was. I am military currently stationed in ******** and all my billing addresses are from Virginia as that is where my family lives and where I plan to return to after this tour is over. My current resident address is an unsuitable location to ship any items from Gunbroker.com because it is an apartment complex and there are no secure locations to leave packages so the postal services leaves them in the open by the front door, so I provided a secure shipping address to which the items can be shipped. I contacted customer service and they requested orders proving I am in ******** which I provided. Now they are requesting additional unnecessary documents to prove I am in ********. They are refusing to cooperate with me and making the situation worse. I have a pending order that has not been paid for in over 14 days because customer service is taking so long to respond and now avoiding solving the issue at every opportunity.

  

  Business Response

  Date: 04/10/2023

  The user has been instructed to reach out to the seller of the item. We can not change the level of security that the seller has placed on their gateway. 

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
   
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19915679
  
  I am rejecting this response because:
  

  I have ** tected the seller and they had redirected me to Gunbroker.com customer service claiming they cannot sol e the issue in anyway. If this is all on the seller, why then have I been going through this arduous process with Gunbroker.com customer support to change my registration address? What I want is for Gunbroker.com to change my registered shipping and billing address on my ac**unt to the two addresses I have previously stated so that I can **mplete the purchase.

  Billing- *********************************************

  Shipping- ***********************************************************************************

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/12/2023

  We have sent the user the information on how to update their account. GunBroker does not change user's information. All changes made to an order after it has been created is by the seller. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19915679
  
  I am rejecting this response because:
  

  The point is failing  to get across here. The seller has already informed me multiple time that the have attempted to correct the address issue on their end and cannot change it any further. I have also updated my address in my profile according to your step by step The attachment shows the error I receive everytime I try to pay. It specifically states to contact customer service. The address that I REGISTERED the account with is not an available option for me to change.

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase what I thought was a good deal on a pocket knife. Turns out the site is fraudulent. The site claims my card was declined, while my bank shows they took the money from me. I contacted the site, the response was basically "sue ******** claim they are no more than a "classified ad" for the "vendors" and have nothing to do with the charges. But yet, the site has buy it now, auctions, ect, kind of like **** or amazon. The pay links seem to from their site. It all looks legit, but is obviously not.I want my money back, since I am not going to be recieving what I paid for, and expose these fraudsters for what they are.I have disputed the charge with my bank, and reported this as fraud.

  

  Business Response

  Date: 04/04/2023

  The user was asked to contact the seller of the item. We do not see that a successful payment was made. 

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
   
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.
   
  

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19890052
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/04/2023

  The buyers CC declined.  When a buyer enters the card information it will automatically do an authorization then check the card. In this case the card declined and the order was abandoned and the authorization was never captured.  There was not a charge on the card that we can see.  We consider this item closed. 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19890052
  
  I am rejecting this response because: my bank is still showing the money for this has been taken from my account.  Card was NOT declined, charge is still there.

  I have this charge disputed with my bank, reported as fraudulent.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They billed me for a gun I did not sell after requesting a cancellation due to nonpayment on the side of the buyer. I was then told it was gone. Then 2months after selling a gun they charge me for selling both. No one will call me and the only info they give is a screenshot of my bill. Which does show 2 charges even though I should only have 1 selling charge. It also chows a credit request for one of the charges.

  

  Business Response

  Date: 03/24/2023

  Seller's account was credited, the sale that was completed was charged fees and taxes appropriately. 

  You can see the details for charges at any time by going to Welcome>My Account>Billing Info>Monthly Statements for the activity already sent in a billing statement. For current information, go to Welcome>My Account>Billing Info>Recent Activity. Current charges that are not due will show on this page. Charges that are due in the current billing cycle or have been due can be seen in the Monthly Billing Statements by month, available from the drop down menu.
  
  963335904 1/12/2023 6:47:09 AM ****** Credit Request : Non Paying Buyer Credit for Item 963335904
  

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19847065
  
  I am rejecting this response because: I want to speak to the company before I agree. I do no think these are accurate charges and the fact they will not call as requested is sketchy. To me it screams guilt by avoidance. They have my number and atleast 4 emails with a call requested. I won't just agree because you have a screen shot. Of course it shows the fraudulent charge if it came from the company itself.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/24/2023

  We do not offer phone support. In the support email the user included a screenshot of their fees. The credit was on their they have been given instructions on how to access their billing information. Two statements were send on the 4th of the month one for the fees account one for tax remittance to their email address on file and all of this information is on their account dashboard. 

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19847065
  
  I am rejecting this response because: the charge was reapplied look at item # I was overcharged someone needs to call me regardless of what you offer. The company stole from me. I will not let this go.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company takes money out of your account at will,,,I tried to sell an item,,the buyer did not want to pay shipping ,even though it was agreed,,gunbroker can see all the emails as they go through their website,,I told the buyer no problem as others had expressed an interest an I knew I could sell it,,yet GB takes money out of my account,,wants me to pay to relist it,,and charges me a commision,even though NO SALE TOOK PLACE !!!! they are a criminal group,,there should be a class action suit against them,as it appears this is common activity for them

  

  Business Response

  Date: 04/11/2023

  Per the user agreement and site rules, if a transaction is not complete the seller needs to complete a credit request and relist the item. The directions were given to seller on 6 different occasions. We have credited and closed this user's account. 

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller on gunbroker.com (business name is Lynx Arsenal). Recently my account was blocked for selling without any reason. I got message "This account is not allowed to list items for sale. This is a security measure taken due to account inactivity or issues with previous transactions.Click here to contact Customer Support and request your Selling Privileges be restored.Error Code: 50"I constantly have sales on gunbroker.com and have only positive feedbacks about my product. I have never received from gunbroker.com any notifications about restricting my Selling Privileges in the past. I tried to contact customer service through company's email but never received the respond.I am asking BBB to help me to restore my selling privileges on gunbroker.com

  

  Business Response

  Date: 03/16/2023

  This account is not allowed to place bids, purchase items or sell at this time. This is a security measure taken due to a routine security check. We have messaged the seller to let them the actions needed to reactivate. 
  
  Please provide two forms of identification that match the name and address you have listed on your account before your account can be activated. Take a photo of yourself to attach to this message holding a photo ID like a driver's license as verification.
  

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Business contacted me with explanation what documents needed to restore selling privileges. After submission of required documents gunbroker.com restore my selling account.
  
  Sincerely,
  
  **********************