Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **** cheddite primers back on 9/19 and the seller wont send them to me, he says he never received payment. I have a receipt showing he cashed the money order back on 9/27. I continue to try and contact him and GB but no one gets back to me. Order number ******** Item number ********* Total $73.93

  

  Business Response

  Date: 11/07/2022

  We have reached out to the seller of order #******** to update the buyer of the status. We have responded to the buyer several times via email. Once asking for more information from the Buyer ***************************** and to let them know we have reached out to the seller of the item. 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18335381
  
  I am rejecting this response because: the seller is not refunding my money and gun broker is allowing this to happen. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/09/2022

  GunBroker.com Support has conducted due diligences reaching out to the seller on behalf of the buyer multiple times concerning order #******** requesting the seller of the item to either ship the order to the buyer or provide a refund. 

  Customer Answer

  Date: 12/09/2022

  It is clearly ********************** (owner of *********************) signature on my cashed money order that I got from my bank. 

  

  Business Response

  Date: 12/15/2022

  GunBroker.com Support is working directly with the buyer and seller and has reached out to the seller of the order on the buyer's behalf to provide a refund or shipping status. 

  Customer Answer

  Date: 12/15/2022

  This is unbelievable that gun broker is allowing this to continue, its been over 3 months. This guy is a thieve and needs to stop cheating people. If this continues Im getting a hold of the **** Ill let them check out this matter. 

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a situation regarding a Fal Rifle I purchased on March 28th, 2022 from PritArmsLLC for $2,299 through Gunbroker. Please note the description of the item listing from when I purchased the gun.When I received my rifle I had no reason to be concerned given the product description online. I took it home from the gun store, lightly cleaned it and then put it away in my safe. At the time, I was working night shifts so my schedule and the weather didn't allow me to take the rifle to an outdoor range to shoot it. I wasn't able to shoot it until 3 months later at a public range when a catastrophic and dangerous malfunction occurred which I caught on video (First time shooting the Fal.mov). Its a miracle I wasnt severely injured, worse my life be at risk if a casing ruptured prematurely due to the slam fire. In the video, the rifle slam fired twice. The first time it happened I didn't realize it until it occurred a second time, and then I realized the problem. I took it home and I wrote up a message to the seller through Gunbroker. I described the problems with the rifle and my intention to follow up with him to no reply. At the time of this email, I still have yet to receive a reply. I wasn't able to immediately fire the gun and file a claim because a lot of personal and family problems took precedent. In between my grandma having terminal cancer (and succumbing to it) and my family and I moving, changing jobs, etc I had the rifle sent to DSArms. They inspected it and discovered more unsafe issues with the rifle. The detailed list from the Gunsmith at DSArms is attached to the email.As you know, the selling of a malfunctioning or dangerous firearm without it being described as such is illegal and it can and will lead to liability regardless if it was negligent selling of a dangerous firearm. A negligent crime is still a crime. Please see attachment of Product Liability and Gun A video can be provided showing the defective gun firing the first time.

  

  Business Response

  Date: 03/02/2023

  GunBroker.com is not the seller of the item received by the customer.  The seller of the item had a three day inspection period for return and refund from the date item received.  The customer will need to contact the seller of the item directly to resolve. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 18331956
  
  I am rejecting this response because: I attempted to contact the seller and Gunbroker when this scandal happened to no answer from either of them and I am now just receiving a formal response from Gunbroker months after I submitted a better business bureau request for my matter to be resolved and ********* told me the same thing Ive heard since the beginning.  I did not know the horrible condition the dangerous firearm was in until months later. I was working night shifts and I had no way of testing until 3 months after purchase. The three day rule does not apply in this situation.  By legal standards, the business should not have allowed a dangerous firearm to be sold on the businesss website. The business is responsible for what is sold through their platform. The seller chose to use the businesss platform to sell a dangerous and illegal firearm. The business needs a better vetting system for this kind of debauchery. No other industry would handle a problem like this by not answering my formal message requests until almost a year after the scandal happened. This is ridiculous. I should not have to go to these lengths to get my money back on a dangerous object that could have killed me or cause severe injury sold through the businesss website. I will not accept an answer from ********* that does not mention compensating the price of the firearm that was sold through their sight. Thank you
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 04/04/2023

  The customer did not reach out to ********************** Support within the allotted filing period for a Buyer Protection Program (***) claim to be processed for this order.  Per *** policy, the *** claim must be submitted within 15 - 60 days after the date the listing closed. The listing ended 3/25/2022 and the customer did not notify Support until 5/28/2022. The seller of the item offered a three day inspection period after item received for a buyer to return for a refund.  The customer was informed via Support Ticket # ******* a *** claim cannot be processed as the allotted filing period had past and would need to contact the seller of the item directly to try and resolve. 

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 18331956
  
  I am rejecting this response because:

  I was not aware of the issue until 2 months after I had purchased it. There was absolutely no way for me to. I was working night shifts and that is a large caliber rifle, there was no way for me to go to a public range so the 60 day period is void. It was sold to me in a dangerous state, any other business would have understood my predicament yet ********* REFUSES to cooperate, Im at the point where I am thinking about getting a lawyer. THE FIREARM COULD HAVE KILLED ME, and ********* sees no problem in that
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/20/2023

  The customer did not reach out to ********************** Support within the allotted filing period for a Buyer Protection Program (***) claim to be processed for this order.  Per *** policy, the *** claim must be submitted within 15 - 60 days after the date the listing closed. The listing ended 3/25/2022 and the customer did not notify Support until 5/28/2022. The seller of the item offered a three day inspection period after item received for a buyer to return for a refund.  The customer was informed via Support Ticket # ******* a *** claim cannot be processed as the allotted filing period had past and would need to contact the seller of the item directly to try and resolve. 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 18331956
  
  I am rejecting this response because: The law specifically states that illegal firearms under the atf cannot be sold. My firearm was an a dangerous and illegal state when received and since my status of residency at the time and my lack of formal gunsmithing. I was not able to properly check that the firearm was in that state until 3 months from the received date. I feel like I have to get a lawyer at this point because the law is very clear about specific cases like this. I have tried multiple times to get Gun broker to understand this but they refuse to help me. Time and time again have they told me about their policy,  time and time again have they said they cant do anything about this but they most certainly can. Both of these answers go directly against established laws regarding cases like this. If I am not given an adequate response I will potentially get my lawyer to go over the details. Until then have a good day and I hope to hear from you soon.  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/27/2023

  Please provide the receipts showing the repair has been completed and the receipt for the purchase of the new barrel to GunBroker.com Customer Support, so we can forward to the appropriate department to review.  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 18331956
  
  I will not stop until the firearm that was sold to me on their sight and in an illegal/unsafe state is either fully refunded, or the repairs to make it safe are compensated by Gun Broker. By law ********** has to compensate for the types of situations like the one I find myself in. The buyer has to have protections for people who use Gun Broker to manipulate and mislead like the person who sold me that firearm was doing. There was no way the seller could not have known that the rifle was in that state and it was illegal for him to sell it like that without notifying the potential seller that it was in that state. And after all of this Gun Broker still allowed the sell of this unsafe and dangerous firearm to occur on their site. 
  

  I will be consulting my lawyer about my options and I will be getting me money back
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an antique world war II era firearm from Gunbroker.com. The seller advertised the item as "all original". But upon receiving the item, it is clear that it has been modified and the advertisement is completely false and fraudulent. The buyer refused to return and refund. I followed the platform's process of filing a claim into their "buyer protection program". However, after the so-called review process, the platform refused to ***** me a refund or even take action against the seller, ignoring the fact that the description of the item is clearly fraudulent.

  

  Business Response

  Date: 03/03/2023

  The customer's claim for a misrepresented item was reviewed, and it was determined based on the pictures of the item in the listing was the exact item received by the customer.  Bidders are encouraged to ask sellers all questions concerning the item listed, prior to bidding.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/12/22 my GB account was hacked, and I immediately informed GB within minutes of getting the email that "my email address was changed" by the hacker. GB responded by locking my account. I as well as several members of my family have been GB members for many years. My account has stellar feedback. Since then, I have repeatedly emailed GB about this, trying to get some answers as to my locked account and when it will be unlocked. Only one email was sparsely answered, days later. That was over a week ago. The rest have gone unanswered, and I am still locked out of my account as of 10/25/22, but GB is still charging my credit card and bank account for fees, twice, some that were likely placed onto my account by the hacker. Also, I paid extra money for some listings to be listed for 90-days but the hacking cut that time short, but I have not been refunded for the time the listings were not active. This is the worst customer service I have ever experienced from any company! Especially when personal sensitive data has been compromised. They say they have no phone support, but it seems they have little to no email support either, and care little to nothing about customer satisfaction and safety.

  

  Business Response

  Date: 03/03/2023

  The customer's account has been restored as of 11/10/2022.

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This began early this year and continued on to September. I sold a shotgun on their site, did not use their shipping feature, but my own, but got charged for that shipping feature. They pulled the money out of my account without my approval. I fought it for months and got no response. They finally responded when I filed a low review on trustpilot. They issued a refund, but my bank had already rejected the charge, so they charged me again, this time more. I paid them what they took from me, nothing more. They, once again, pulled the extra amount out of my bank account without my approval. I deleted my account and am fighting the charge on my bank account. No company should take your financial information that you've entrusted to their website, and pull money out of it when they feel like it.

  

  Business Response

  Date: 03/02/2023

  User's account was reactivated. 

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker.com is awful they have absolutely no communication. they act as though they have no record of me. somehow the emails that I archived after a purchase that I made last June of 2021 are erased and just say thank you. I am asking them for a receipt of the purchase and the item and the amount but I get no response at all. so I need to file a complaint. I have attached screenshots showing that I did make a purchase and I did have an account. after I closed the account somehow they erased the receipt and all the emails that had any information regarding my purchase. they refuse to respond to any of my emails to their customer service. I need a copy of the receipt for the firearm purchase from June of 2021 from gunbroker.com. the seller( Sportsman Supply) that I made the purchase from through gunbroker.com claims that they have been ******************** since August of 2021 and have absolutely no records prior to that.Once again, I need gunbroker.com to email me the receipt of the purchase that I made from them in June of 2021. they're terrible customer service claimed they have no record of me. the screenshots that I will include show different.

  

  Business Response

  Date: 03/02/2023

  User have been sent the information to obtain all of their purchase history. 

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a purchase last year, auction #*********, paid through mail with money order and never received the merchandise. I filed a fraud report with gunbroker, report #*******. Have still not received payment. It's been a year.I've done business with GB for over 15 years now this happens.

  

  Business Response

  Date: 03/03/2023

  GunBroker.com is not the seller of the items listed and sold on the site.  The terms of sale stated on listings are per the individual seller's discretion which includes where the seller is and is not willing to sell.  We recommend bidders contact the sellers directly to confirm all terms of sale.

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/22 my credit card was used unlawfully without my consent or knowledge. I did not sell or buy anything. I have tried to rectify this for two months, but can't because they want an item number/ or order and that does not exist. I tried their phone number and you cant talk to anyone then hangs up. Appreciate your help, any questions feel free. I have screenshot on phone, do not know how to attach when using a computer.

  

  Business Response

  Date: 11/01/2022

  This user was sent a check. 

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tue, Sep. 27, 2022, I received notice of a Credit Request stating that I am a non-paying buyer being filed against me. The situation was worked out with the seller, making the non-paying buyer report itself invalid The seller then reversed the non-paying buyer report on 10/6/2022. GunBroker staff themselves sent me a message stating this. They have, however, failed to unlock my account even though the non-paying buyer report was withdrawn.. I am simply seeking to have my account unlocked and reinstated.

  

  Business Response

  Date: 03/02/2023

  Account has been reactivated. 

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a photo of a message that I have been receiving repeatedly. The photo states The seller does not sell this item to ********. This is very rude and discriminating. There is no legality issues. If there was any legality issues would I be here filing this complaint? I have been repeatedly losing out on deals due to this message/ability to block LAWFUL users from bidding on and LAWFULLY obtaining and possessing items for sale. Clearly Gunbroker is allowing users to create blockades without knowing the full abstracts of the laws. I therefore find it unfair and rude that I am unable to bid on and purchase items for sale that I can legally own. Gunbroker policies state must be old enough and must lawfully be able to posses. I have followed this policy of Gunbrokers and it is being violated against me. Who is going to compensate me for losing out on a deal? Before restrictions can be placed, laws must be referred to. An example is item # ********* which restricts myself from purchasing. I would like this to be verified and corrected. It is not fair to myself, a law abiding citizen and compliant user of Gunbroker to go through this.

  

  Business Response

  Date: 03/03/2023

  GunBroker.com is not the seller of the items listed and sold on the site.  The terms of sale are per the individual seller's discretion which includes where the seller is and is not willing to sell to. We recommend bidder's contact the seller directly prior to bidder to confirm all terms of sale.