Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "i recently made several purchases using gun broker and had some unresolved issues i also got scammed on your website on this account tied to my email for a micro Draco for **** i come back to my account 2 days after the purchase and my account is gone nothing for me to do not even nothing to do with my won biding and i couldn't even purchase or make wat was wrong right because my account was close and when i made the purchase and zelled the money a day after gun broker sent me a fraud alert that the seller might be fraud and i already sent out the money my bank says they cant do anything my account on gun broker is closed im literally out of close to **** in unresolved gun broker purchases ive already tried to contact gun broker " this was sent to gun broker in 2021 i have yet to get a resolution i have yet to get my account reactivated i went to bbb.org to try to get a resolution and still nothing they said i had to await 90 days to get my account reactivated watied sent emails and tried calling nothing im still out off a firearm and still out of **** dollars i jus want a refund or partial refund or replacement ive already had bbb cases open sent dozens of emails and files probably 30+ screenshots of proof everything

  

  Business Response

  Date: 03/02/2023

  Unfortunately the customer paid via an unsupported payment method which is not coverage under the Buyer Protection Program per the limitations and restrictions.  Please see below:

  "GunBroker.com will deny any claim where there are irregularities in the transaction.  For example, this will include, without limitation, the following situations: The Item was paid for in cash, Venmo, Zelle, Cash App, PayPal Friends and Family (PPFF) or any person to person cash payment application".  Since Zelle was used for payment, a claim cannot be processed for reimbursement. 

  customers account was automatically terminated due to feedback for not competing transactions with sellers and/or disputing charges for an order.  Customer will need to contact the sellers directly to resolve and/or provide proof to GunBroker.com Support showing the transactions for item #s 902551790 and 903064958 were completed for the account to be reactivated. 

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022, my account was compromised and hijacked. Being that gunbroker is a website that facilitates the buying and selling of firearms, this terrified me, as firearms could potentially be fraudulently bought or sold in my name or my payment information used to purchase them. If the hijacker only used my account to scam others on the website without goods trading hands, this would still tank my feedback rating and make the account virtually unusable.I immediately contacted Gunbroker support (which can only be reached through their website ticketing system) and waited. Months went by and there was no response. Eventually I received an email asking me to rate their support on my case as it have been closed, but I never received a response to my original ticket! I did manage to log in and see that my account was returned to me but then I faced a new issue. The account was locked and could not do anything on the website, I was required to again contact support to have the account reviewed and unlocked, so I did so. Multiple times. This issue has been ongoing now for SIX. MONTHS.I have still yet to receive a single reply from gunbroker support (apart from requests to rate support when they close my case without response) and to this day the account remains locked. I have opened another support request with them a few days ago but still have not heard back.

  

  Business Response

  Date: 03/02/2023

  The customer's account has been reactivated, as of 12/22/2022.  *********************************, the customer was instructed to update their ********************** account password to access the account.  If you are having issues accessing your GunBroker.com account, please contact GunBroker.com Support directly so Customer Support can assist you.