Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a gun on this auction Ive been doing this for years.This particular vendor i found out only accepted credit cards w a 3percent fee. I preffered to send a check and this stubborn vendor said we only accept credit cards .Its not good business only take one form of payment.Ive had over ************************************************** out. This is ahardship for me as i derive income from these products

  

  Business Response

  Date: 09/22/2025

  Good morning *****, 

  We see that our support team has assisted you with this matter to the best of our ability in Support Ticket #*******. We are not the vendor that you won the item from, only the third-party platform that the vendor placed a listing for sale on. While we do apologize for the frustration, the matter is not an issue with GunBroker, but a matter with the seller of the item directly. 

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres a draft for your BI purchased a firearm on GunBroker where the seller charged me $50 for 2-day shipping. However, the item was shipped using **** Priority Express, which is a 23 day service that costs around $11. This is false advertising and a failure to honor the terms of the purchase agreement. I requested a refund for the difference in shipping costs, but the seller refused.GunBroker customer support has been unhelpful and appears to lack the ability to properly address the issue. They have not enforced their own policies or required the seller to honor the original agreement. This experience shows that ********* does not protect buyers and allows sellers to overcharge and misrepresent services without accountability.I am filing this complaint so others are aware of the dishonest practices and lack of reliable customer support on this platform as well as about the seller BADLANDGUNS.

  

  Business Response

  Date: 09/30/2025

  Good afternoon Dom,

  We see that you have reached out to us regarding this matter. Please see our response in Support Ticket #*******. 

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23876090
  
  I am rejecting this response because:I am rejecting the response because Gun Broker, as the platform facilitating the transaction, bears responsibility for ensuring that disputes between buyers and sellers are addressed appropriately. Their policies should not absolve them of accountability for oversight, communication, or enforcement of seller compliance. Customers rely on the platform to provide a safe, reliable marketplace.
  
  

  

  Business Response

  Date: 09/30/2025

  Please see our response in Support Ticket #*******. We have requested information to better assist you with this matter. Please understand that GunBroker.com does not operate through BBB as a customer support medium. Please utilize the Support Ticket system for faster customer support. 
  

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23876090
  
  I am rejecting this response because:issue is not resolved 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 10/01/2025

  Good afternoon, 

  Please see our response in Support Ticket #*******, as we have once again responded to your complaint within our support ticket system. 

  Customer Answer

  Date: 10/01/2025

   
  Complaint: 23876090
  
  I am rejecting this response because:
  
  Complaint: 23876090
  
  I am rejecting this response because:
   Unacceptable Response and Failure to Address Seller Misconduct
  Better Business Bureau,
  I am deeply disappointed by GunBroker.coms dismissive response to my complaint regarding a sellers deceptive practices. Their reply fails to address critical issues and unfairly shifts responsibility to me, the buyer, despite their access to the full communication thread, which I cannot retrieve due to the seller blocking me.
  GunBrokers claim that the seller shipped within 14 days of cleared payment (purchased October 4, delivered October 11) is irrelevant. The issue is the sellers false advertising of two-day shipping, which was not fulfilled. The item, handed to **** by October 8, took two days to process and deliver (October 911), consistent with standard shipping, not the expedited two-day service promised. This discrepancy suggests the seller purchased a cheaper shipping option, misrepresenting the service to me.
  GunBrokers expectation that I provide the full email thread is unreasonable, as the sellers actions prevent my access. As the platform, ********* has the ability and responsibility to review all communications and hold the seller accountable. Their failure to do so, coupled with their deflection and inclusion of irrelevant shipping cost details, demonstrates a lack of commitment to consumer protection and ethical business practices.
  I urge the BBB to investigate GunBrokers complicity in allowing sellers to mislead customers and evade accountability. The evidence of false advertising is clear, and GunBroker must provide proof that the seller purchased two-day shipping as advertised, rather than harassing me, the victim of this deception. I expect a thorough resolution addressing the sellers misconduct and GunBrokers inadequate response. They seem to be able to count to 2 and comprehend what 2 day shipping is. Even giving them Monday excluded it was not received in two days shipping, so Im not sure what they are trying to do with this besides deflect.
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** is unwilling to remove subscription from there customer. When you go to the site and login. Go to account setting. There NO WHERE to cancel subscription. They force to to pay them this subscription fee, a real scam! The site is extremely poor with communication and refuses to address any customers complaint.

  

  Business Response

  Date: 08/27/2025

  Good morning ****, 

  We have cancelled your Gold Membership, per your request. Gold Membership is NOT a mandatory subscription. We do not force our users to have or maintain a Gold Membership. Renewal notices for Gold are sent out 2 months prior to the annual renewal being charged, affording users who wish to cancel ample time to be able to do so. Your account balance is set to $0. 

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed. I logged into my account and made a bid on a gun and for some reason later that day, my account was restricted and it was asking for a copy of my drivers license and another document or else I can't do anything on the website. I submitted the documents and support has been silent and will not reply. It feels like they purposely messed with my account right after bidding to make me need support as fast as possible in order to not lose a gun I really want to push me towards the gold membership to get real support.

  

  Business Response

  Date: 09/02/2025

  We have reviewed your request. We see that you may be using a *** and our system does not permit users to access our site via the *** that you are using. At this time, your account is active with no restrictions. We assure you that we do not push our Gold membership on any users. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a gun on gun broker on 7/4/2025. Their site says the buyer and seller have 5 days to contact each other and agree on a form of payment. I did that and the buyer told me in an email that payment was sent certified check on 7/7/2025. It is now 7/17/2025 and I have not received payment. I have emailed gun broker (they do not have a customer phone number to call) but no one gets back to me.

  

  Business Response

  Date: 07/24/2025

  Good afternoon ***, 

  We see that the order was not completed. We see that you marked the order as cancelled and initiated a credit request. We do see that the credit for the request was processed and you were issued a credit to your account as of 7/21/2025 for the fees and sales tax associated with the order. 

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a rifle on Gunbroker.com and used their website to create the shipping label. On 3/25/25, there was a fee adjustment of $64.99 added to that shipment. There was no notification. I contacted *** first to try and dispute this, but since the label was created through Gunbroker.com, I was unable to dispute it myself. I have submitted two tickets for customer service on ******************** to try and fix this issue. Unfortunately, their customer service is virtually nonexistent. The first ticket was submitted on 4/17/25 and I did not receive a response until 6/3/25. The second ticket for the same issue was submitted on 5/31/25 and I have not received a response for that one. The issue is that *** did an audit on this package during the shipment and found it to 40lbs rather than the 6.7lbs I reported. The one and only response from **** at Gunbroker.com tried to explain why this happened, and I responded, requesting that they dispute it with *** because I know they are mistaken. All my packages are measured and weighed during my process of creating a shipment, I do not simply imagine these things. I would dispute this myself with *** but I cannot like I explained. It is time for the folks at Gunbroker.com to do their job and actually conduct customer service like a professional business.

  

  Business Response

  Date: 07/09/2025

  We have investigated this matter with *** and they stated that the dimensional weight of the package was inaccurately measured. They created a price adjustment for the dimensional weight. A refund for the price adjustment of the shipment will not be granted, as *** deems the package larger than the dimensions that were provided. 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569323
  
  I am rejecting this response because: I have asked ********* to dispute this with ***. We have already determined that *** said the dimensions were inaccurate, but that is the issue I am asking them to dispute. I did not simply make up dimensions, I measured it out and weighed the package. *** is in the wrong here, and I would deal with this myself but they do not allow me since the label was created through Gunbroker. I am still requesting that Gunbroker go through the motions to dispute this with *** and once that is settled a refund of the adjustment.
  
  Sincerely,
  
  ***** ****** Laan

  

  Business Response

  Date: 08/14/2025

  We have reached out to *** concerning this matter, and appealed their decision. They will not issue a refund for the shipping adjustment and stand by their decision regarding the dimensional weight of the package. We apologize for the frustration and any delay you feel you may have incurred, as we had to await their decision to our appeal. 

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23569323
  
  I am rejecting this response because:
  
  I look forward to hearing the result of the appeal.

  
  Sincerely,
  
  ***** ****** Laan

  

  Business Response

  Date: 08/25/2025

  The results of the appeal were not in your favor.  UPS stated that the dimensional weight of the package was inaccurately measured. They created a price adjustment for the dimensional weight. A refund for the price adjustment of the shipment will not be granted, as *** deems the package larger than the dimensions that were provided. The appeal was denied. 

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23569323
  
  I am rejecting this response because:
  
  This is unsatisfactory, I will not be using shipping through Gunbroker anymore.

  
  Sincerely,
  
  ***** ****** Laan

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Fri, Jul 26, 2024 my account was terminated without giving a reason. I had sold 2 guns on the website without any complaints from the buyers. I also have receipts of the transactions from my FFL. After submitting tickets to the support team I was told my account couldn't be reactivated and I wasn't given a reason why my account was terminated. Even after showing my ID and gun permit to prove my identity, they wouldn't reactivate my account.

  

  Business Response

  Date: 06/26/2025

  Good morning *****, 
  Per the User Agreement and Site Rules, which are located on the BBB account here, as well as GunBroker.com, and which must be agreed upon at activation of an account, you were in breach of these terms by opening multiple accounts which were found to be in breach of the User Agreement and Site Rules as well. Unfortunately, we are unable to reactivate or activate a new account at this time.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23502545
  
  I am rejecting this response because: I've opened another account because I was unable to change my password on my old one so I had to make another account. After my account with this email was closed without giving a reason, I tried to make another to see if I could sell another gun. I'm just trying to give you guys my patronage.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/01/2025

  Per our User Agreement, we reserve the right to reject your user registration by notifying you of our decision. Even after acceptance, we may terminate or suspend your account and ability to use the Site in our sole discretion, with or without cause and without prior notice to you.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun off of their platform and it arrived broken. Seller offered no solution and Ive been waiting 3 months with no response from gunbroker after filing a claim

  

  Business Response

  Date: 06/16/2025

  Good afternoon, 
  This is a duplicate concern. We appreciate your patience while we are processing the *** Claim. We must await the seller's to reply. We have responded to your support ticket, Ticket # *******. Please respond within GunBroker.com Support Tickets, as ********* does not conduct their customer support via the ********************** platform. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* is now charging an exuberant compliance fee when buying items. They claim it is to help fight the cost of government trying to shut them down. Its just another way they are taking advantage of consumers. Their legal problems are theirs alone not mine, its outrageous that they can pass this off as a self imposed tax which doesnt show up till after a bid has closed. Very dishonest practice.

  

  Business Response

  Date: 06/03/2025

  Good afternoon, 

  Thank you for reaching out. We have been charging a compliance fee since 2021, when the marketplace facilitator sales tax rolled out. The Compliance Fee is a fee assessed by GunBroker.com and added to the price of the Item at the time of purchase. The **** states have been very active in passing new laws applicable to GunBroker.com, including in the areas of taxation, privacy and firearms. These laws have increased the compliance costs of GunBroker.com substantially. The compliance fee is currently 1% of the purchase price of the item.

  The Compliance Fee is mentioned in our User Agreement and Site Rules, as well as our Help Section on the website. You can see it here: *************************************************************************************

   

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has locked out access to an account, and refuses to provide any information regarding the issue. Business accuses the customer of illegal activity. I have never committed, been prosecuted or convicted of any criminal offense aside from minor traffic violations. If evidence of any criminal wrongdoing or other violations exists, customer requests to discuss this with the business or at a minimum, face the accuser and discuss any evidence. Customer is of the opinion that no evidence exists, and that a minimal explanation may resolve any issues. However, as the business is uncooperative and unwilling to be civil regarding a serious accusation, I am looking for an external resolution to the issue.

  

  Business Response

  Date: 06/03/2025

  Good afternoon, 

  We see that our support team has responded to your request in Support Ticket #******* with instructions on how to gain access to the website. Please follow the instructions within the support ticket. 

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******