Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been a member through Gunbroker.com for years now bought guns through their site and items, never had an issue until 20 days or so ago a seller named Jaws1974 aka 2t2tactical was selling a Fake side mount for a ak47 he's was posing it as an ****************** brand but it was an knock off so I refused to buy after hitting the click buy now button, he had a picture of one that was a knock off and I got evidence of it currently, I have pictures of a real one compared to his fake one... Gunbroker then suspended my account because I discovered his item was fake and didn't follow through to buy it although my history shows that I bought everything else I bidded or buy now for... This is totally unacceptable.. I always put in a report to them about his fraudulent actions and they didn't look into it although I posted a bunch of snap shots of people claiming his scamming nature .....

  

  Business Response

  Date: 03/18/2025

  Good morning *****, 

  We appreciate you reaching out. We see that you have opened up a Customer Support Ticket. We have responded to your Support Ticket and your account has been reactivated. We do apologize for the frustration. 

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 01/22/2025. The amount of money is *******. I paid one item which is a rifle on the website of gunbroker. The firearm was delivered on FFL store. I did not pass the background check by *** and could not get the rifle by FFL store. The item has been returned to original seller. The seller did not refund to me. The business/seller have not tried to solve the problem.

  

  Business Response

  Date: 03/12/2025

  Good morning ******, 

  We have not received any support tickets through the GunBroker Support Ticket process pertaining to this matter. We have opened a support ticket to you requesting the necessary documentation and steps required to file a claim regarding this issue. Please check your email for Support Ticket ?#*******, follow the instructions to initiate a Buyer Protection Program claim,? and reply to the Support Ticket with the requested documentation. Please note that GunBroker is not the seller of the item, only the platform that affords users the option to list items for sale and bid or buy other user's items, per the User Agreement and Site Rules. 

  Customer Answer

  Date: 03/12/2025

  i have attached more screenshots and photos for proving what i said.

  

  Business Response

  Date: 03/13/2025

  Please note that ********* cannot assist with an issue via BBB. We need to complete the matter the through the GunBroker Support Ticket system so we can get this matter resolved. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: I did not receive the refund.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/13/2025

  GunBroker will not be the refunding party, as GunBroker is not the seller of the item. ********* is the venue that the buyer and seller locate one another through. We are processing your request in your support ticket. Please be sure to answer the support ticket to move your request forward. ********* cannot solve issues through BBB, as this is not the GunBroker Customer Support platform. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23047548
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 03/15/2025

  I have followed the instruction to submit the *** Claim and proof screenshots. Website of ********* did not try to resolve the problem which is store of ****** defense did not refund to buyer. 

  

  Business Response

  Date: 03/17/2025

  Good morning ******, 

  As stated in the support ticket on GunBroker Customer Support. The *** Claim cannot support transactions that are paid for via *****, Venmo, CashApp, ******, ApplePay, or any other money transfer application. It states so in multiple places all over the website, especially during the checkout process. I have explained that GunBroker is not the seller of the item, ****** is the seller. We have, in good faith, reached out to ****** on your behalf, to request that they issue a refund to you. We have requested proof that they have received the item back, proof that they have issued a refund, and proof of all communication between you and the seller from ****** to compare against the submitted documentation that you provided. It is the buyer's responsibility to know if they will be eligible to pass a background check before placing a bid on an item. Please allow time for the seller to respond to us on the GunBroker Customer Support Platform. Please expect an answer from us on the platform, as we do not conduct business on the BBB. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: It is the buyer's responsibility to know if they will be eligible to pass a background check before placing a bid on an item.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/18/2025

  It is the buyer's responsibility to know whether they are eligible to own the item they are placing a bid on in their state and if they will a** the state mandated background check before placing a bid. As a courtesy, we are still working on your behalf to attempt to reach the seller to make them issue you a refund. The website states in multiple location not to use ***** to issue payment, yet you chose to ignore those warnings and pay via Zelle any way, which voids the Buyer Protection Plan and we are still trying to assist you. Please answer the support tickets on GunBroker instead of going through the BBB, as this is not how we offer customer support. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23047548
  
  I am rejecting this response because: gunbroker reject my request
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won auction on gunbroker. 3 days had past with no information about when the item would be shipped. Attempted to contact seller via gunbroker and got no response. Attempted to contact customer support with no response either. I spent 265$ on an item i have not received and cannot get ahold of support. I feel as if being scammed and being taken advantage of because my hard earned money has been taken but I can get any response about the item. Order ********. Can provide screenshots of bank statement and transaction report from gunbroker.

  

  Business Response

  Date: 03/05/2025

  Good morning ****, 

  We have responded to your GunBroker support messages in Support Ticket #*******. Please note that we do state in the User Agreement and Site Rules that the seller has ***** business days to ship an item once payment has been received and cleared. Please also note that opening more than one support ticket within the GunBroker system may slow down the response time. We do see that the item was purchased on Thursday, 2/27, at 10PM and the seller has created a shipping label which indicates they will ship the item soon. 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, 2025, I won an auction on Gunbroker for a ***** and Wesson Revolver 617 (Order number ********). The option of payment to the seller ****** ******** was check. I confirmed with the seller that the information on Gunbroker was correct. I sent a check in the amount of $641.05 to ************************************. The check was cashed on January 26, 2025 (pictures attached). The pistol was to be shipped to an *** dealer in **********, **, ********************, ********************************************, a few miles from my house to transfer the pistol into my name. The pistol has not been shipped to the *** dealer. The profile of the seller ****** ******** has been removed from the Gunbroker site. My check has been cashed for $641.05. I reached out to ********* twice by creating a complaint on their site. My first complaint was on Friday, January 7, 2025 and a second on Monday, January 10, 2025, with additional information and pictures. As of today, I have not heard back from *********.

  

  Business Response

  Date: 02/18/2025

  Good morning ****, 

  We see that you opened a support ticket on February 7th, we have been investigating this seller to better offer an answer to your concern. We strongly recommend that you open a Buyer Protection Program claim. We have responded to your support ticket (*******), with instructions for how to initiate a BPP claim and what information we need you to provide. Please respond to that support ticket with the requested information. 

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confusing billing, why were the sales tax amount not reflected in the order summary?

  

  Business Response

  Date: 01/29/2025

  Good morning Paras,  

  We see that you opened a support ticket yesterday and we do take ***** hours to respond to support requests. I have answered your inquiry in support ticket #*******. I provided a breakdown of all of the fees and sales tax that you see on your ledger. We do disclose in the User Agreement and Site Rules, as well as the Listing Policy and Seller Agreement that Sales Tax is a part of the Marketplace Facilitator Laws and we must abide by them as a e-commerce platform. I did provide you with all of the links and information pertaining to these agreements and disclosures in the support ticket. Please check your support ticket, and if you have any further questions, please respond in the support ticket, as GunBroker is not directly affiliated with BBB and cannot answer support tickets or inquiries via their platform. 

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ******** - GunBroker seller sold item not as advertised, failed to ship the item or give refund. I filed dispute with card company 12/14, and 12/19 seller delayed matters by sending unsigned check in the wrong amount, and provided a tracking number to GunBroker to appear as being cooperative. On 12/24/24 I received unsigned personal check for incorrect amount. Seller sent several volatile emails harassing me and accusing of wrongdoing and fraud. He stated $300 was not a lot of money and suggested I was being *****. He was very concerned I might damage his status with GunBroker. ********* has refused to read my emails and respond with any facts. It is as if ********* wishes to protect sellers over buyers. I am incensed that I have been dealing with this for months and no resolve - when I finally filed a fraud dispute, I was again a victim of fraud as the seller purported to ********* that a check - a fraudulent check - had been mailed - all in an effort to delay my credit card dispute - for an item I never received. it was not an early M16, however a civilian AR15 part.I am bothered by the ethics and customer service of the seller and GunBroker - both have failed to read or respond to emails, messages, phone calls, and text, and have allowed this issue to mushroom into the ugly drama its become, I have begged someone to contact me - or even read my email, and they continue to claim I had been refunded by the seller - which was a complete lie designed to deceive, delay, and deny my card dispute. ********* could have resolved this quickly had their MO been more concerned with buyers than sellers - I think because sellers are their consistent revenue stream. Also - the GunBroker system fails to provide an avenue to upload documents or photos which could have given them proof that the check I received was invalid, not signed, and the wrong amount. I did attach screenshots of the check and numerous emails back and forth with the seller and GunBroker.

  

  Business Response

  Date: 01/06/2025

  Good afternoon, 

  We have answered all of your support tickets in a timely manner, as well as your BPP claim that was initiated. The seller has also responded to your support ticket. We show that the order total is for $304.90, which the seller did write the check for, however, we do see that the check was not signed. We do understand that you have started a dispute with your financial institution. We are unable to move forward on a *** claim until we receive the requested information from support Ticket #*******, which includes the decision letter from your financial institution regarding the dispute, as well as all communication between yourself and the seller. Please respond directly to Support Ticket #*******. Answering here will not yield expedited results, as this is not GunBroker customer support. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and paid for 2 firearms on September 27, 2024 and only 1 was shipped.This business has an A+ rating yet lists an empty lot for an address (***********************************************) and a Colorado phone number that does not work (phone number:**************). This vacant lot is registered to ******************************* partnership. How can this be, do you do any due diligence?The do not want to honor the sale and today they have wiped out all correspondence in my Gunbroker.com account profile.

  

  Business Response

  Date: 10/30/2024

  Good morning, 

  The address for GunBroker.com does not have any bearing on the seller that sold you the order and then cancelled the second item and claims to have refunded your funds. GunBroker's address is a PO Box, which you can see on BBB. The seller more than likely did not have the second item in stock, and has marked the order as refunded. We ask that you allow up to 10 business days for refund to process through your financial institution. As for the history of your purchases, our system holds items and transactions for 90 days. More than likely, you have your visual set at 30 days and need to change it to 90 to be able to see older orders, as we are now more than 30 past the purchase date of your orders from the 27th of September.  

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22483289
  
  I am rejecting this response because: The item was listed on their site and I bought it through their site and I paid them. They took my money yet did not ship the product, then they hid behind an archaic complaint system of slow or no response.  The product was sold and you took my money - we would not be here if you shipped what you sold. 

  How's the view from that empty lot in ******* that you have listed as your "address" and the conveniently fake Colorado phone number that never answers.  There is no way to contact you - unless you know how to get your tax records (which i have).  Hide behind you keyboard and keep selling item you don't have - great business model.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/30/2024

  Once again my ******, 

  GunBroker is a platform that allows seller to list items for sale. If the seller no longer has the item for sale, the item is lost, or damaged, the seller has the right to cancel the order and issue a refund to the buyer. The seller claims they have issued you a refund.

  Contacting GunBroker.com customer support is quite simple, all you have to do is click the Help Button in the bottom right hand corner and open a support ticket. The address that you insist in referring to used to be an old office address for GunBroker about 10 years ago. As we are an e-commerce business, our address is a PO Box that is available here on BBB. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun on the website ********* from a private seller who was committing fraud. I was told after I sent payment not to send payment. They stole $1,600 from me and I was informed that it was possible to get $475 back from their buyer protection policy but, that was the most I was entitled to. If you steal money through fraud on their website you might have to pay back a small amount but, you keep the rest. There is NO incentive to not be a thief. They have created a safe haven for fraud and those who commit it. As of yet, I have received nothing from them.

  

  Business Response

  Date: 10/30/2024

  Good morning, 

  We do not see that you have initiated a Buyer Protection Claim for this order. We did state in Ticket #******* that you would be able to intercept the shipped money order, or cancel them with the money order company before they were cashed. We also encouraged you to initiate a *** claim. Please do so before the timeframe elapses, as there is only 60 days from the end date of the listing. Please also note, that the *** process will afford you a maximum of $400 pay out, which is the $500 allotted less the $100 deductible for the claim. 

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sell various items on the gunbroker.com website, the items did sell however they were never paid for. Because of this and the poor overall transaction leading to no sale and payment I did not want to relist the items. I emailed gunbroker to say that I would not be using the service as it did not work to sell any items and they still want to charge me for sales that did not complete. I emailed them and they said no refund unless i re-list the item which I am not willing to do. Why try again if it failed 5 times for all items listed. I am asking for a full refund of the sales charges to my credit card that was on file. You shouldnt be allowed to charge people for services and sales that did not actually complete.

  

  Business Response

  Date: 10/30/2024

  Good morning, 

  Per the User Agreement and Site Rules, as well as the Listing Policy, when an item sells and the transaction is not completed, the seller may initiate a credit request to recoup the fees and sales tax associated with the order. However, the seller MUST relist the item, per these policies, rules, and agreements. When a seller signs up with ********* to be able to sell an item, they are agreeing to these terms. In order to receive a credit for the fees associated with those orders, the seller must cancel the original order, relist the item for then entire duration of the original listing, and initiate a credit request. The credit request must be initiated within 45 days of the end date of the original listing. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22473433
  
  I am rejecting this response because: If you read your wording the entire thing honestly *****. What you are saying is that if someone sells an item your going to charge them even if the sale does not complete. Then in order to get a refund you STILL have to re-list the item again and again in some never ending cycle. This is morally and ethically wrong and you know it. In my case the sales did complete however i had little to no correspondence from lame buyers, thus why would anyone try again if the first time the entire process was a mess. You force people to re-list items and its madness, why would anyone continue something that failed the first time! What you should do is charge a flat fee for your transaction for listing, and then IF the sale completes charge some other rate of charge for a truly completed sale. I do not agree or accept you continuing to charge my credit card for a transaction that never truly completed. The sale might have gone through but no payment or communication ever completed to make the sale official. All I am asking is for a FULL refund of the money owed!
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 11/05/2024

  Good morning, 

  Thank you for sharing your opinion with us. We appreciate your insight. Unfortunately, per the User Agreement, Site Rules, and Listing Policy, the item must be relisted to receive a credit for the fees associated with the credit request. We do apologize for the frustration.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2024 an item of mine for sale was purchased. Immediately after the sale the buyer sent me a message claiming I clicked the wrong thing I need to cancel this purchase. According to ********* refund policy I had to wait 4 days to file a refund for selling fees. After I waited and filed a request the seller wrongfully disputed the request. The seller also sent me an insulting message expressing that they do not understand the listing and furthermore that they do not understand the listing. For starting I need my refund as I have not been paid. Next Gunbroker needs to have a conversation with this person as it is alarming that they are claiming I have cash listed as a payment method when I clearly (and for many years) have listed money order. I am not a store, I am a private individual so I can only accept money order. The buyer further insulted me naming me a 1980s operator.

  

  Business Response

  Date: 10/21/2024

  Good evening *****, 

  We see that the credit request was initiated on October 17, this is 4 days ago. Please allow time for the system to process your credit request. We also see that the winning bid was a total of $17.50 and the credit request is for $1.23. This will be credited to your account ledgers, not refunded, as we bill on a one-month delay.  Please open a support ticket with GunBroker.com to expedite any future questions or concerns, as BBB is not the customer support system that ********************** utilizes for assisting our users. At this time, we do not see any new customer support tickets opened regarding this matter. 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22439928
  
  I am rejecting this response because:

  what about the buyer insulting me, calling me a 1980s individual? Also it is clear that they need education on how to read Gunbrokers operating system. They do not know how to read the payment section. I have money order listed and out of nowhere they are claiming that I accept cash. This needs to be resolved. I dont want to deal with this buyer in the future. What will ********* do to ensure another seller does not have to deal with this buyers lack of competency?  Thank you. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/23/2024

  Good morning *****, 

  Per the User Agreement and Site Rules, as well as the Privacy Policy, we are unable to discuss actions taken against other account holders. As for having the user cease communication, please block this user. Your credit request has processed and you are not required to have communication with this user any further. Once again, please open a GunBroker.com support ticket for any issues in the future, as BBB is not GunBroker customer support.