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Average of 58 Customer Reviews
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Review fromNick F
Date: 10/27/2025
1 starHigh prices, and a hard to navigate site. Staff is of no help
Gunbroker.com
Date: 10/28/2025
Good morning ****,
We see that you were assisted in Support Ticket #*******. We see that the timeframe and service within the ticket was appropriate and prompt.
Review fromShanna S
Date: 10/13/2025
1 starIf I could do a negative rating I would. I am beyond frustrated as a small business owner. In MARCH 2025, we sold a gun and shipped it to the buyer. The gun got lost in transit and showed up a month later. When we discovered the gun was missing, we filed an insurance claim with *********, since we purchased the insurance. Once we finally got the gun back, the 6 magazines were missing, the gun was damaged, not to mention we had to pay for the shipping back. We supplied all the requested documentation to ********* the day they asked for it, and I have the email chain to prove it. As a small business, we sold this gun for a customer, which when it sold we paid them, then we had to refund d the buyer, whom was extremely patient with us as we thought ********* would have better customer service than this. We have been emailing them regularly with ZERO communication. This was an insurance claim and small peanuts to them, but we cant resell the gun until its fixed, we cant find magazines for it. All we wanted was to be compensated for the magazines, damage and the shipping fee.Gunbroker.com
Date: 10/15/2025
We were disputing and appealing the claim over and over again with the shipping company who claimed no items were lost. We notified you yesterday that we were sending you check from the insurance who finally agreed that the claim was approved. Please see our last response in Support Ticket #*******Review fromPatrick B
Date: 09/30/2025
1 starThey unverified my account right in the middle of some auction and by the time they fixed it everyone that bought something didnt want to send money but gunbroker is still charging me the sale feeGunbroker.com
Date: 10/01/2025
We see that an address was changed and documentation was requested to verify. You violated the User Agreement and Site Rules, by using profanity with our agents. Once the account was reinstated, you refused to complete the transactions or continue to communicate with our agents who were offering solutions to this matter. Please open a support ticket if you wish to reopen your account and receive instructions on how to initiate credit requests.Review fromPhyllis K
Date: 09/26/2025
5 starsSo glad that this site exists. New to this site and have sold a few things. Easy to follow the selling part. It would be helpful to call and get a person.Overall, I am very happy with this site.Gunbroker.com
Date: 10/13/2025
Thank you ******* for the great review! We appreciate you and are happy to be here for our users!Review fromEdward B
Date: 08/28/2025
2 starsA live person to talk to would be really nice.Gunbroker.com
Date: 08/31/2025
Good evening ******,
Unfortunately, we do not have telephone support, however, we do offer Life Chat Support to Gold Members, Monday through Friday from 8 AM EST to 5:30 PM EST. We did answer your request in support ticket Ticket ?#*******?.
Review fromNickolas S
Date: 08/08/2025
1 starIf could give zero stars i would.Refused my account for pointing out thier confusing sign up process.SHould have looked them up here ******** worries, ill take my business elsewhere and it is significant. Im selling my fathers collection of 200+ items.Gunbroker.com
Date: 08/11/2025
Per our User Agreement, we reserve the right to reject your user registration by notifying you of our decision. Even after acceptance, we may terminate or suspend your account and ability to use the Site in our sole discretion, with or without cause and without prior notice to you.
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Review fromIgor B
Date: 08/04/2025
1 starI am writing to express my frustration and disappointment with your company's handling of a simple request to update my mailing address and regain access to my account.Despite having complied with your initial documentation requests, I was informed by your support team that my account will remain locked until I submit TWO of the following: a cell phone bill, utility bill, loan statement, paycheck stub, vehicle registration, carry permit, or other dated itemall dated within a 90-day window. This is an excessive and unreasonable demand, especially given that I am in the process of moving and do not yet have access to these types of documents at my new address.I have carefully reviewed your user agreement and terms of service, and at no point was I made aware that participating in your platform would require providing this level of personal and private documentation, particularly to update a mailing address. Furthermore, locking me out of my account and preventing any communication with the seller is unacceptable. It not only disrupts the transaction but risks my reputation and standing as a buyer.Your policies are unnecessarily complex, especially for a company that acts merely as an intermediary between buyers and sellers. Rather than facilitating transactions, you created obstacles, waste time, and erode trust. I feel like Im being treated as a security threat rather than a customer.Just to update the address your platform requires TWO of the following:*Submission of government-issued ID *A personal photograph *Verified documents dated within 90 days for the address.And that failure to comply results in a locked account and denied access to transactionsGunbroker.com
Date: 08/05/2025
We see that your account was reset within less than 3 hours of the initial contact with our support team.Review fromHector S
Date: 07/25/2025
1 starAfter two weeks and a little more i was asking for my account be unlooked and nor i has been charge for $32 for service.... no only that, plus if i decide to re publish my item i well be charge for $100 , I finally decided to sell my rifle direct contact on an gun shop. because the super late response . so i don't need the service any more. i will be posting an small claim for the $32,35 on the better business bureau for the return of that amount of money immediatelyGunbroker.com
Date: 07/28/2025
We see that this item was listed with a reserve, which is an optional service. Optional services are charged regardless of whether the item sells or not. To avoid the $100 relist, you will relist with edits and change or remove the reserve.Review fromVanessa g
Date: 06/23/2025
1 starMade an account on 6/20/24 and 20 minutes later it was terminated for no reason. Support team didn't give me a reason why and won't give my account back.Gunbroker.com
Date: 07/08/2025
Per our User Agreement, we reserve the right to reject your user registration by notifying you of our decision. Even after acceptance, we may terminate or suspend your account and ability to use the Site in our sole discretion, with or without cause and without prior notice to you.Review fromMario B
Date: 05/31/2025
1 starI bought a gun on there website an never received it the gun was bought 5/5/2024 I contacted the person that cashed my check an they kept saying they would send out the gun or refund my money an nothing yet the buyers protection plan nothing an its been a year ago 1050 gone by these people are crooksGunbroker.com
Date: 06/03/2025
Thank you for reaching out. We do not see that you provided all requested documentation for the Buyer Protection Program claim to process. After so many months with out communication, the system automatically closes the claim. It appears that is what happened with this claim.
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