Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company takes money out of your account at will,,,I tried to sell an item,,the buyer did not want to pay shipping ,even though it was agreed,,gunbroker can see all the emails as they go through their website,,I told the buyer no problem as others had expressed an interest an I knew I could sell it,,yet GB takes money out of my account,,wants me to pay to relist it,,and charges me a commision,even though NO SALE TOOK PLACE !!!! they are a criminal group,,there should be a class action suit against them,as it appears this is common activity for them

  

  Business Response

  Date: 04/11/2023

  Per the user agreement and site rules, if a transaction is not complete the seller needs to complete a credit request and relist the item. The directions were given to seller on 6 different occasions. We have credited and closed this user's account. 

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller on gunbroker.com (business name is Lynx Arsenal). Recently my account was blocked for selling without any reason. I got message "This account is not allowed to list items for sale. This is a security measure taken due to account inactivity or issues with previous transactions.Click here to contact Customer Support and request your Selling Privileges be restored.Error Code: 50"I constantly have sales on gunbroker.com and have only positive feedbacks about my product. I have never received from gunbroker.com any notifications about restricting my Selling Privileges in the past. I tried to contact customer service through company's email but never received the respond.I am asking BBB to help me to restore my selling privileges on gunbroker.com

  

  Business Response

  Date: 03/16/2023

  This account is not allowed to place bids, purchase items or sell at this time. This is a security measure taken due to a routine security check. We have messaged the seller to let them the actions needed to reactivate. 
  
  Please provide two forms of identification that match the name and address you have listed on your account before your account can be activated. Take a photo of yourself to attach to this message holding a photo ID like a driver's license as verification.
  

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Business contacted me with explanation what documents needed to restore selling privileges. After submission of required documents gunbroker.com restore my selling account.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I won an auction on March 7th, 2023. I attempted to pay the ************ away using GunBroker's credit card checkout. Their system was not working correctly, and it did not accept my credit card information. I used two different credit cards from two different banks. I checked with the banks, and there are no problems with my credit card accounts. I have reached out to GunBroker twice through their "submit a request", but have not heard back from them. They have no customer service support available by phone or chat.GunBroker's credit card checkout will not allow me to reenter my credit card information. The seller and I cannot complete the transaction, because of GunBroker's malfunctioning credit card checkout, and GunBroker will not provide us with any customer support. item number: *************** number: ********.

  

  Business Response

  Date: 03/10/2023

  GunBroker.com does not take payments on the purchases made through the site. The payment you made for the order goes through the seller's bank.
  We are only the gateway for your payment. The seller's merchant vendor actually processes the payment, so the Seller receives the payment attempt error response from the merchant vendor.
  Please contact the seller directly to confirm the failed payment attempts and error response. If you run out of payment attempts, please contact the seller to cancel the order, to reset Checkout. Once the Checkout is reset, you may attempt payment again.

  We have reset the order. 

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item # ********* won listing on 2/18/2023 seller username is pineclimber this man has been treating me via email because i do not feel comfortable completing this purchase with him with his fishy demands like expedited shipping of payment with tracking which will cost me over $40 the way he wants it done so i will be there before he pays gun broker fees and tax since i told him im not going to buy it with his crazy demands he keeps treating me with all sorts of things im attaching screen shots i want what ever non paying bidder thing he puts on me removed any feed back he puts on me removed and i would like for him to be removed from gun broker you dont threaten people the way he is telling me to sell my own stuff and pay a debt i owe to him like hes god or something its insane

  

  Business Response

  Date: 03/01/2023

  We have blocked all feedback for this transaction. We have handled the seller per GunBroker policy. User has threatened additional ******************** complaint because we did not break our policy by discussing another user's account with them. The order has been cancelled/credited and this issue is complete.  

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19516969
  
  I am rejecting this response because: hes still actively harrassing me you didnt do anything to rectify the situation.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/01/2023

  We have reached out less than an hour a go. Please block the seller the seller's email and phone number. 

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19516969
  
  I am rejecting this response because: he needs to be removed from gunbroker immediately this kind of behavior shouldnt be tolerated if it is then I no longer want to be associated with gunbroker in anyway 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a personal account with gunbroker before it was locked and terminated for negative feedback,I have bought multiple firearms and ammunition on the site,in my feed back I only found one negative comment and explained that I was new to gunbroker and I wasn't experienced with emails seeing as how I've never had a need to send or receive one I was new to online shopping and must have missed a email and the seller reported my account,I sent them a e mail explaining that it wasn't intentional and apologized and they reactivated my account,shortly after they locked it again and told me my account couldn't be reactivated.

  

  Business Response

  Date: 02/27/2023

  Account has been reactivated. 

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* terminated my account and went into my bank account and helped themselves. This was stopped by me and my bank. All I need is the proper bill as to what I owe and they will be payed as before and that my account shows a payment a few days before that was made to Gunbroker. Proper billing gets proper payment. Going into my account and self service without Bill or even given receipt from Gunbroker that they raided my bank account without permission.

  

  Business Response

  Date: 02/27/2023

  Auto-billing was set on 1/21/23, billing takes place on a month delay and a statement was sent out on the 4th of the month with the current charges. Account access was restricted because the seller received negative transactional feedback from other GunBroker users. User now has access to their account to check their billing records.
  
  You can see the details for charges at any time by going to Welcome>My Account>Billing Info>Monthly Statements for the activity already sent in a billing statement. For current information,go to Welcome>My Account>Billing Info>Recent Activity. Current charges that are not due will show on this page. Charges that are due in the current billing cycle or have been due can be seen in the Monthly Billing Statements by month, available from the drop down menu.
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted on item for sale on their website. They state that they only charge patrons any fees if that item sells.My item has NOT sold, but I was charge $40.I received an email stating that they were charging me for services. There was a link to view my account status in the email. On their website, in my profile account, there is no mention of any billing, fees, or services.They simply charged me for no reason.I have submitted online inquiry twice, with no response.They do not have a phone number on their website to call anyone. I found a phone number through ******* which has automated answering. The only available extension to dial does nothing. No one answers.

  

  Business Response

  Date: 02/23/2023

  On your account log in page in the top center is the Billing Information listed are all fees and account/statement records. The statement that was sent to is also available in the billing section. When the item was listed it was listed with a Reserve fee which is an optional fee. Attached to this message is the photo of the listing page where it was selected. Optional listing fees are charged if the item has sold or not. Both support emails were answered in less than 48 hours. We do not offer phone support.
  

   

  ******************************************************************************************************************************************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19454864
  
  I am rejecting this response because:

  I do not see any statements saying I will be charged the fee even if my item does not sell.  Where is that information clearly marked when listing the item? 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/24/2023

  Please see the attached photo. 

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  HOWEVER.  You should make it VERY CLEAR that the 2% fee is charged regardless of the item selling or not.  All the other options have a fee listed right next to them.  Your website makes it seem that I would not be charged anything unless my item sells.  How you go about charging this fee is very shady.  
  I will never use your service again and I will be sure to tell everyone I know to avoid your shady practices.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* suspended my account after one complaint and not hearing my side of the story. I have an excellent history and dont understand this unprofessionalism.

  

  Business Response

  Date: 02/27/2023

  User has not opened support message. Account has been reactivated. 

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted an item for sale the winning bidder was a non payer. I submitted this to gun broker and was still charged over $400 in fees. They have taken months to even reply to an email and refuse to refund me any money. I feel completely scammed

  

  Business Response

  Date: 02/20/2023

  As outlined in the user agreement, a requirement for credit is that the item be relisted. You were sent a reminder to relist the item. Since the item was not relisted, the credit request was not placed into queue for processing. Please relist the item and reply to your open support email. Once we have the new item number, we will issue credit for the selling fees and any relisting fees. 
   

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,This was my business's first time using Gunbroker to conduct a sale of a firearm and unfortunately, it did not go smoothly. The potential buyer who won the auction ended up informing us that he had to use a credit card to make the purchase but since this was our first sale we had not set up a credit card option through one of *********'s 3rd parties. We tried to work with the buyer and asked for a certified check and other means of payment but the buyer was not willing/couldn't. Additionally, the buyer stated he banks with ***** Fargo and they do not have physical stores here in **** so he could not do many of the other forms of payment like certified check. We tried to work with him but in the end all parties decided to cancel the sale. Then the owner of the firearm that was being sold, contacted us and did not want to sell the firearm anymore due to the issues. Though the sale was cancelled and item can not be re-listed, ********* has charged my company the following:11/11/2022 Final Value Fee for Item Number 954851660$19.53 11/11/2022 Compliance Fee (Buyer Paid) for Item Number 954851660$3.2611/11/2022 Sales Tax $27.26 We, as a first *********************, were charged and now at a loss over a transaction that was mutually agreed upon to cancel. Why would we be charged a sales tax on a a good that was not sold? I reached out to Gunbroker to get help (attached) and have received almost zero help for over 2 months now.

  

  Business Response

  Date: 02/14/2023

  The seller was charged because a there was not a credit request started for the incomplete transaction. If the buyer is unable to complete the transaction, the seller will need to complete all the steps required for the Credit Request report.  This request will takes into account the taxes and compliance fee associated with the order. This is outlined in the user agreement.
  We have completed the credit request for the user and put into accounting for a refund.
  
  *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To note, it is completely inaccurate that there was not a credit request started for the voided transaction as that was the issue. Clearly, my communication was not read by ********* as it stated that I started a credit request but did not have a relist number, which is required, per the article, provided by ********* that I was already well aware of as well as the user agreement. In said article, it states: "All credit requests require the item to be relisted except for the case where if an item was returned and is not in a saleable condition." My item was no longer saleable so I was reaching out to understand what I should do for the credit request. I would appreciate not to be spoken to in such a manner as I did my due diligence and asked for *********'s help, which is not what I received. 

  Sincerely,
  
  ***********************************