Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from them on December 3rd, 2023, around 3 pm. About 6 pm I submitted a cancellation because I found out I couldn't use that type of rifle in my state. They charged me a $700 restocking fee. This is absurd. There is ZERO chance they did $700 dollars' worth of work in 3 hours. They hadn't even shipped it to me yet. This is unethical, to say the least.

  

  Business Response

  Date: 04/23/2024

  GunBroker has reached out to this customer and we have resolved this matter within Ticket *******?. We do believe that the customer is satisfied with the outcome. 

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made payment on 11/30. Order cancelled on 12/3 due to suspected fraud on seller account. Item was paid for using outdoorpay and seller never marked it shipped, thus it is gunbroker's payment system, outdoorpay's responsibility to refund my money. Seller never shipped out firearm and I am out the money. Seller claims they don't have access to their account to even give me a refund. I would like my money back asap. The way I see it, gunbroker and their payment system needs to refund my money. Gunbroker item # **********

  

  Business Response

  Date: 04/09/2024

  We show that this matter has been resolved. The customer filed an undisputed chargeback through their financial institution and was refunded. 

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/23 I made a "buy it now order". The seller had to cancel the order because the receiving FFL could not be reached. Seller issued a refund on 11)13/23 for the amount of $380. On 11/24/23, I went onto their website to request information regarding the refund status. I have not heard back. I sent a second email on 11/28/23.

  

  Business Response

  Date: 04/09/2024

  We show that this was resolved on December 8, 2023. The customer was refunded. 

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice within a week, I have contacted gun broker multiple times and continue to get a run around to the point I do not believe they are even reading my issue or looking at screen shots. There is only one way to contact them and it is through email which. You can send them a page and they will respond in one sentence that is completely irrelevant. Also no credible invoices are provided with charges break downs.

  

  Business Response

  Date: 11/30/2023

  We have responded to this customer within the only ticket that he opened. We explained that we run one billing for fees and another billing for sales tax, since GunBroker.com remits sales tax to each state on the behalf of the seller so they do not have to do that work. We replied to the customer's last inquiry on November 23, 2023 in Support Ticket #*******, the customer last responded to us on November 22. 

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a rifle on Gunbroker on 10/31/23. Order #******** was paid for and shipped on 11/02/23. It was received at the buyers location on 11/05/23. To date I have not received payment for the rifle nor am I getting much help from Gunbroker.

  

  Business Response

  Date: 11/21/2023

  We see that this issue has been resolved. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20884238
  
  I am rejecting this response because: It IS NOT resolved! The money from my sale still HAS NOT been transferred to my bank account!
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/15/2024

  This has been resolved completely as of December 2023.

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new seller on gunbroker and already sold 2 products using their outdoor pay system. I have not been paid from the 1st item after waiting 2-5 days. I open 2 support tickets and one at this point is being ignored. Gunbroker is holding my money and will not release or try to resolve my issue.

  

  Business Response

  Date: 11/16/2023

  This issue has been resolved on our end, and this seller should receive funds no later than the 16th of November for their first sale. 

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two purchases through Gunbroker.com. The first is for a listing that ended up being outright misleading fraud, the second never got shipped. The first order is for a set of steel spinning targets. The only picture for the listing shows two targets. The quantity for the listing says "1" but the quantity does not indicate whether "1" refers to a single target or the set of two targets that are pictured. Nowhere is it clearly stated what you are getting when you make the purchase. When you purchase something, if there are two of the item pictured in the only picture advertising the item(s), the listing must clearly state that the listing is for one of the items pictured, not the set of two items as pictured. Again, nowhere does this listing clearly state that you are only getting one of the targets pictured. The second order is for a set of silhouette steel targets. They were never shipped by the seller and the seller refuses to respond to messages. I have opened support tickets with Gunbroker through their website but have received no help. I was able to contact the seller of the first order but they told me they wouldn't help me. I want my second spinning targets or a full refund for the first order. I want my set of steel silhouette targets sent in expedited fashion from the second order.

  

  Business Response

  Date: 11/10/2023

  GunBroker.com Customer Support has reached out to the customer regarding these issues and how to resolve the transactions with the sellers directly. 

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20837489
  
  I am rejecting this response because:
  

  This is the response I got from Gunbroker:

  ##- Please type your reply above this line -##
  
  GunBroker.com Support (GunBroker.com - by using the Help System, you agree to the site terms and privacy policy.)
  Nov 10, 2023, 11:44?AM EST
  We received your BBB complaint. We do not see any tickets that have been sent to Customer Support regarding these issues.  
  The BPP claims that you filed, unfortunately, are below the processing deductible and you will need to contact the sellers directly to make arrangements to resolve the issues. 
  For the item that was not received, if the seller is unresponsive, please dispute the charges with your credit card company. 
  For the item that you claim is missing pieces, in the item description of the listings the seller stated that the quantity is one. One quantity was purchased. 
   
  Thank you for using GunBroker.com.
  
  GunBroker.com Customer Service
  See what's new!
  
  
  
  [014D65-05E5K]

  -------------------------------------------------------------------------

  We can deal with one issue at a time. We'll start with the fraud listing.

  I would prefer to communicate exclusively here because it has been so difficult to receive or send communications from Gunbroker.  Here is my response to Gunbroker, sent through here, not through direct email:

  The listing is misleading. The image shows two targets. Nowhere in the ad does it say that the listing is for only one target. The ad states that the listing is for 1 quantity but it does not say that 1 quantity equals only one target. I was under the assumption that because two targets are pictured in the only picture with the listing, two targets equal 1 quantity. The purpose of having two targets pictured has no other use but to mislead someone into thinking they are getting two targets.
  
  I want my second target. 
  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/15/2023

  Customer Support has actively been working the customer's claim regarding the issue with the item received. 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20837489
  
  I am rejecting this response because:

  In your last message you said that you had not received any support tickets, now you're saying that you've been actively working with me to resolve the issue. There is zero consistently in these responses.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/21/2023

  We apologize for the miscommunication. We did not receive any support tickets about the issues you have opened claims about. The claims have been denied since they are below the processing deductible for the Buyer Protection Plan, and the customer will need to reach out to the seller to rectify the issue. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20837489
  
  I am rejecting this response because:

   

  I contacted the seller. The seller told me I was wrong then stopped responding 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I as a customer of gun broker for about 3 years and bought a lot of things from this and now my act is no longer valid I have bee trying to get my act reopened and get my email es not valid reset my password witch I have tried several times and the same answer from gun broker not valid gun broker needs to have a call center for just to call and talk to a live person not email that they take 3-4 days to respond to and you have to start the **************** again all I would like is for them to reinstate my email and my pass word so I can star to bid on items again or for them to tell me what I did to deserve this

  

  Business Response

  Date: 11/10/2023

  Hello, 

  We do show that all of this user's support tickets have been answered. This user has not attempted to complete the actions detailed in the support tickets it seems. The user's account is active and has no current restrictions against it, the user should be able to reset their password with the instructions that were provided. If they have not located the tickets that were responded to, they would be available at the email address that they have on file for their account, as that is the only way we have to communicate with a user. 

  Here are further instructions for resetting a password:

  Go to the login page and click Forgot Password.
   
  - Enter your email address and click submit
  - We will send you an email with instructions for resetting your password
  - Please allow up to 15 minutes to receive the email (if you click to reset again, the original emailed link will be deactivated)
  - Make sure to check your spam or junk folders for your password email
   
  After successfully changing your password, you will receive an email confirming your account information has been changed.
   

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed from a seller on here. He received my money August 24 ***************************************************** have been updated by gunbroker as to what is going on. I sent everything they requested immediately to process my claim. I am not blaming GB for the seller being a scammer or it taking time to get my money from the claim and I understood that they only cover $400 for a claim but my major problem with GB is the fact they will NOT RESPOND to my emails. Its been about three weeks or maybe longer since they have communicated with me and Ive sent a weekly email asking for an update. I understand claims can take time to review but not responding to a email for several weeks is unacceptable.

  

  Business Response

  Date: 11/03/2023

  We have reached out to the seller on the buyer's behalf requesting that they ship the rest of the order or make arrangements with the buyer to resolve the issue. We have sent this request to the seller three times as of 11/2/2023. The seller has not responded to our requests concerning this matter at this time. 

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20806411
  
  I am rejecting this response because:
  that explanation does not answer at all my complaint that I filed with the Better Business Bureau. This is my first time to ever file a complaint like this, and I hate that I was forced to do that but if you read the complaint, you will see my main complaint at this point is that gun broker will not respond to me I didnt complain about whether or not youve been reaching out to the seller, but its pretty obvious now he is not going to mail what he owes, so how long do you keep on contacting him before you reimburse me the money. Now I have been trying to get in touch with somebody from gun broker for I think at least three weeks maybe its a month now and literally no one has responded to me and all I was asking was for an update  and now that you have updated me because I filed a complaint with the Better Business Bureau I see that you have been contacting him so thats great but now what ?

  I would appreciate either a response on here or just respond to one of my dozen emails asking for an update and I dont want to just know that youve contacted him multiple times I know that what is the next step what should I expect?

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/03/2023

  Per our Privacy Policy, we are unable to provide more than the link that we provided to the buyer to request the seller's information for contacting the seller. 

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20806411
  
  I am rejecting this response because:

  again , that response doesnt make sense.   Are yall even reading what Im saying ???  I dont want to know anything more about the seller.  Thats over.  I want a update from gunbroker about the next steps.  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

  

  Business Response

  Date: 04/18/2024

  Complaint ID ******** has been resolved and the customers Buyer Protection Plan claim was marked as completed. They received check # **** for $400 from GunBroker as of 1/3/2024. GunBroker.com manually pushed the process through on their behalf, on December 20, 2023.

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won gunbroker auctions #********** & ********** Seller ******** stated on BOTH auctions that he would combine shipping After several ************* Seller REFUSED to combine shipping and charges 2X going rate to ship and states he does not have to combine shipping and he states he makes a profit on shipping. I send FULL amount of item purchases and shipping and my check gets desposited into his account Seller files non paying bidder after only approx 5 business days which is not even enough time for payment to got threw the mail.I get my account locked Seller leaves negative feedback. And gunbroker is preventing me from leaving me any feedback to the seller I received the 2 paid items So I paid FULL overpriced shipping, which the seller lied about.I get left negative feed back about non paying bidder which I paid in full The Seller is STILL Committing fraud, telling Lies in his adds and overcharging people and ********* HAS DONE NOTHING ABOUT IT.This seller files non paying bidder as soon as you object to his shipping charges and leaves negative feedback so you cannot return feedback either.

  

  Business Response

  Date: 11/03/2023

  Good afternoon, 

   

  Unfortunately, both of these items are listed as Buyer Pays Fixed Amount. Listings that are posted with that shipping method are not eligible for combined shipping. Once a listing has ended and is won, the shipping methods are not able to be changed neither on the seller's end, nor GunBroker.com's end. There is no way for the seller to accommodate that request with these items. Perhaps the seller did not know that was how Fixed Priced shipping worked. We apologize for the frustration. 

  Customer Answer

  Date: 11/05/2023

   
  Complaint: 20797911
  
  I am rejecting this response because: Does Not address sellers fraudulent combined shipping claim in his auctions, if fact he STILL claims to combine shipping when he actually does not which is FRAUD. This does NOT address the fraudulent bad feedback claiming he did not get paid, he DID get paid for both items. He did this just so I cannot leave negative feedback on him . What an unjust policy you have !  He is the one that should be suspended NOT ME . If gunbroker chooses to to side and protect this fraudulent seller I will make posts on every Gun forum I belong too and join any legal actions against gun broker ! I have enough of this injustice and now I see why gunbroker is becoming so unpopular among gun owners.
  
  ***************************

  

  Business Response

  Date: 11/10/2023

  We cannot force a seller to complete a transaction with a buyer, much like we cannot force a buyer to complete a transaction with a seller. After reviewing customer's transactions with the seller, the customer's account has been reactivated and has not been negatively impacted from the seller cancelling the orders. 

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20797911
  
  I am rejecting this response because: I sent a copy of the cashed check i sent the seller, it even has the auction numbers on them.  So the seller received funds for both items and i received both items. So the seller leaves me a F rating for non payment and  I cannot leave him any feedback ? So gunbroker freezes my account yet you are letting this seller continue to make fraudulent statements on his auctions ? And you claim I havent been negatively impacted in the BBB complaint from this seller yet I still have a negative rating and the seller is STILL making claims he will combine shipping ? That tells me your making fraudulent claims to the BBB also.
  
  Sincerely,
  
  ***************************