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Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cricket Wireless, LLC has 629 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 161 Customer Reviews

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    Review Details

    • Kevin B.

      Date: 01/31/2023

      Terrible/Vindictive ***************** I called to resolve an ongoing issue with my hotspot service dropping. This time the representative, *****, indicated that my phone was not compatible with that service. I explained that I've used it before, how could that be? She insisted that the service I used, two weeks ago, was not compatible with my phone and would not offer further assistance. I asked for the last billing day of my cycle so that I can cancel, which she provided. However, as soon as I hung up the phone my line was mysteriously forwarded to a *** line. I could not receive any incoming calls I could only make outgoing calls - I confirmed that the line was forwarded and not hacked! Terrible service, vindictive, lazy, moving my family plan to another provider.

    • Rishi N

      Date: 01/23/2023

      Buy the year & save BIG every month Get an up to $180/year discount on our 10GB rate plan when you BYOD. Online only offer.**Get the 10GB/mo. plan for $25/mo. with $300 prepayment. Must open new account with new single line of service. Terms, ******************** apply. Subject to change. See offer details.TECH SUPPORT SAYS DEAL BEEN OVER A MONTH AGO BUT STILL ON WEBSITE and charging customer $40/ month instead if paid full year its $25 amonth

    • Benjamin S

      Date: 01/20/2023

      I've been with Cricket for a year, and I have been enjoying the service. We have had good reception most places that we have been. Our county receives the Affordable Connectivity Program for all the children in school, so we signed our son up for a plan, and I got a new line along with him. In the month of January, the government didn't make our *** payment on time, and Cricket suspended our service. When we contacted Cricket and the *** department corrected things and paid the balance that was owed, Cricket told us we had to pay $15 to reactivate our account. We argued that the late payment was not our fault. Our portion was paid on time, but Cricket would not remove the $15 fee since the government didn't pay their portion on time. We will not support this kind of terrible customer service, so we are taking our business elsewhere.

    • Ford R

      Date: 01/16/2023

      So far I have had my phone shut off over a dozen times. Each time it turns off and downloads a bunch of apps before I can use it again. I have missed quizzes and tests due to Cricket disabling hotspot even though I pay for it. When I call for customer support I have to listen to ad after ad and then they just hang up on me. I can't afford to fail college courses just because these scammers stole my money.

    • Bethann F

      Date: 01/12/2023

      This company is very tricky and will steal your money. They would NOT let me make a payment on due date so they could charge me a reactivation fee. I tried for 30 minuetes last night and their system would not accept my payment. Guess what? After the reactivation charges were added they had no trouble SCAM!!! When you call customer service pray hard that you talk with someone who has the mentality over the age of 5 because chances are very slim

    • Wendy J

      Date: 01/08/2023

      They shut our phones off when they had no right

    • dorothie s.

      Date: 01/08/2023

      i am impressed w cricket wireless they show so much respect to their customers , my first phone w them broke and they send me a new refurbish phone in 7 days wow ! they answered my questions w respect and honesty

    • Eduardo S

      Date: 01/07/2023

      I have a screenshot of the advertising for a family plan which is different than multi line account. However, Cricket does not individualized the lines within the account or on caller id for the individual family members. I had to run back to the previous carrier to preserve our individual lines

    • Andrew C

      Date: 01/06/2023

      I have been with this company for over five years and the past two years customer service and phone service has been getting worse over time. Every time I would go to the shop here in my town they would never have phones that I wanted in stock. So therefore I had to go somewhere else to buy a phone I bought three iPhones one iPhone 12 and two iPhone 13s from somewhere else now that I am going to another company they have one of my iPhones locked. They are refusing to unlock my iPhone, so I can switch carriers. They told me that with cricket phones they can do whatever they want with them. I did not buy the phone from Cricket. I paid full price for the iPhone and they lock you out and force you to take their services or your phone will be useless and any other character I do not think this is right I do not think it is ethical They will not transfer me to someone who can give me a straight answer. They will not give me any corporate information. And all I got on customer service was them laughing thinking this was a joke and pretty much telling me sorry about my luck. I would strongly advise no one to go to this company. There are other companies that take better care of their customers, especially customers that have been there, for a long time I have spent a lot of money with this company, me and many others and get treated like we dont matter I cannot get anyone to fix the problem or help in anyway I would give them no stars if it would let me.

    • Shanna C

      Date: 12/21/2022

      I ordered a new phone and it would not connect to the network. I returned the phone and was told I would be refunded in 2 weeks. After 30 days, I was told by the warranty rep the phone was received and was approved for refund; but I would have to speak to customer care to request a refund. I spoke to 3 separate customer care reps that disconnected my call when they did not want to assist me. I still have not received a refund, so I have disputed the charge with my credit card company.

      Cricket Wireless, LLC

      Date: 12/22/2022

      We apologize for all the frustration this has caused. As much as we strive to provide the best customer service, we deeply regret when breakdowns like this occur. We will make sure to take your feedback and send it over to our customer care to ensure the proper coaching is set in place.

      for assistance with the online order refund please reach out to us by:

      Phone: 1-800-CRICKET (274-2538)
      Chat: https://www.cricketwireless.com/contactus
      Facebook: (m.me/cricketwireless)
      Twitter: (@cricketsupport)
      E-mail: ************************************

      Thanks!
      Cricket Wireless

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

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