Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased to ReST bed to help with sleep apnea issues. The air pump's no longer work and were sold with a 10 year warranty. The company seems to have completely gone out of business. We want a refund for the nearly 6-thousanf dollars we paid for this thing.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their king sized mattress about 2 years ago. The sensor mats have died multiple times. Each time they did replace them, but one died again in Dec 2022. Support told me they would send out a replacement, but now 7 months later I still do not have a replacement and no communication from them.I would love to get a refund on this whole thing and just buy something else. The bed is useless without the sensors because they do not offer any true "manual" mode even though that app has a mode called manual...it still requires the sensors to fill correctly.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Rest Original cal king ******** on 11/29/2020. I purchased this multi-chamber ******** for two main reasons: the individual adjustability to allow it to deal with changing sleep issues and the sleep app that would provide the feedback necessary to dial in the optimal settings over time. The adjustability of the ******** is hampered by the air pumps, which frequently lose WiFi connection with our phones, requiring us to go through the setup process over and over again. The sleep app has the same problem, rarely ever giving data for more than one or two nights, then just saying no data until I setup the app again. After months of having neither of the pumps connected to our apps, I got down on the floor again to reset them, and the app could not discover either pump after multiple attempts and deep scans. I called the tech support line several times in 2021 about the sleep app, and even sent our sleep data so that they could try to figure out why we were losing our connection and getting erroneous data (the data would often say that I was not present for the first 1-3 hours that I was in bed, which of course made the sleep data inaccurate). The person I talked to said there were some known issues, but an update was to be released soon that would correct them. I never saw any update, and was never able to optimize the settings because I never had feedback. I think the bed has a lot of potential, but it is unrealized because of these problems. The customer support now appears to be nonexistent. When you call the number, a recording tells you to send them an email, and they will call you back. I sent the email on 4/24/23 and they have never called or responded in any way. I spent $5600 on this bed, and am ready to throw it in the trash. What good is their 10 year warranty when they wont even call you back? Thats why I would prefer a refund (even prorated), because even if they resolve the problem now, I have no confidence that they will in the future.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ReSt adjustable bed- bought on 03/06/2020. It includes a ten year warranty for the cost of $ ********. The air pump and the built in wifi does not work which causes the adjustable air bags in the mattress not to work when you reposition your body. We have trued to contact ReSt three time without any human contact nor we were able to leave any messages on the phone. Contact them through their website with no response. Our desired settlement is obtaining anew bed. This bed was brought because my disabled partner need and adjustable air bag bed. It is a hardship for now we need to reposition her with pillows. If ReSt is no longer in business or they have filed bankruptcy, please notify ** so be can proceed with a civil case. Any information pertaining to this business or leads on how we can get information on the owners are greatly appreciated.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ReST Performance ************************** mattress pad in Sept of 2022 - I paid just shy of $6,000 for the mattress. I had to change my order as they could not deliver on the "Purple" feature. I originally purchased the bed based on it's uniques features and technology - as I was getting ready to have surgery to replace both of my hips.After my recovery, the bed was very helpful - my wife and I had no complaints. As of approximately a month ago, my bed's pumps (they primary feature/control of the bed) stopped connecting to the app on my phone and the pumps unique wireless network (required to connect to the pumps) were no longer available on my network setting . I did my own troubleshooting, rebooted my phone, the pumps, my network etc. to no avail.When attempting to contact the company by phone - there is not a live person I can talk to - only automated messages directing me to email addresses. I've sent 3 email messages to their support@ and info@ addresses over a 3 week period, requesting technical/customer support and have yet to receive a reply. Not even an acknowledgment of receiving my email, let alone a response to my issue. Not sure what next steps to take - it's very unprofessional and disappointing to say the least!

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ReST Bed refuses to respond to ANY calls or emails for myself or any other person(s) that have contacted them. As it appears they have close down operations, their GM of Operations resigned several months ago, and seem to have no employees, and no longer are accepting any orders, they should begin refunding dealers and consumer deposits and then make good on warranty claims. I was told by ReST Bed that they are backed by a private VC equity fund who should do the right thing and stand behind the promises and obligations they incurred. ReST Bed's conduct is unacceptable and unfathomable. They should be held accountable.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wife and I purchased a Split top king ********************** bed in April 2021. The best worked great til about two weeks ago. We cant hook up to the beds Wi-Fi system. And one side of the bed has deflated. We cannot get logged on through the ********************** app to inflate the bed again. Have been reaching out via email because there is no customer service what so ever!! No response at all. Extremely frustrating when you spend almost ***** on a bed!

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bed from ReST in September 2021. After multiple requests for information regarding when we would get our bed, ReST completely stopped responding to our support requests. We have asked for a refund to no avail. The company wont respond to any emails or phone calls. Its almost as if they took our money and disappeared. We want to be refunded our money immediately as we know longer want anything to do with this company.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a split king ********************** smart bed back in 8/27/2019 for around $6,597.00. I have a reference number from one of my monthly payments "*********". I have had a few issues with the bed since purchase, replaced an air pump, and the pressure sensing grid in the past and the company was very nice to deal with and replaced the items quickly. The company states a Ten year warrenty on the product, but I had to reach out to them again back on 12/7/2022 using the company's support email address due to the pressure sensing grid is not working again, since they are not taking any phone calls anymore. I did get a response that "We have taken note of your issue and will arrange a replacement as soon as we receive inventory." So I waited and emailed them again for an update on 12/29/22, got a response on 1/3/2023 which stated "We are working on it. We will keep you posted as soon as we receive inventory and your replacement is shipped."I waited until 3/6/2023 to email them again for an update on my issue, "I was wondering if I could get some info on what is the issue with me getting a replacement part. You instructed me to use the "manual" setting to control the pressure of the bed, which I was able to until a few weeks ago. The bed is not responding to any changes, and upon doing a app update that came through on my phone, I lost my original pressure setting and now the bed is not comfrotable at this lower pressure setting. I also see that you are not taking any bed orders on your website and am worried that I will not get a replacement part. In the past, when I have had issues with the bed, your company was very helpful and took care of the issues promptly, which I greatly appreciated. I am surprised that this time it is taking a long time with little to no reasons why for me to understand. I hope everything is well with the company and have been pleased with the bed when it is working." But again, no response or replacement part. Hope you can help, *******

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the service I received from ReST Beds. On November 28th, 2021, I placed an order for a bed from ReST Beds, (order #****** for $8,215.99) but to date, I have yet to receive the bed. Despite numerous attempts to contact ReST Beds via phone and email, I have received no response from the company.After waiting for several months without any update on the delivery of the bed, I decided to cancel the order on February 14th, 2023. However, even after canceling the order, I have not received any communication from ReST Beds regarding my refund.I am extremely frustrated with the lack of customer service provided by ********************** Beds. It is unacceptable for a company to take payment for a product and fail to deliver it or provide a refund when requested. I have lost all confidence in this company and would like to request your assistance in resolving this matter.I kindly ask for your help in facilitating the refund process with ReST Beds as soon as possible. Thank you for your attention to this matter.