Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Mattresses

ReST

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent over $5k on this bed. Has recurring issues with pumps, internet connection, motion pad. Weve had 2 replace both pumps and one motion pad already. Now another pump and/or pad issue causing half the bed to go flat. Ive been sleeping on the floor for 2 weeks. There is no functioning customer service line. You are instructed to email only. It has taken weeks to get a response. Ive been emailing daily. Finally got a response and was told they have no replacement parts. At this point I want them to take this mattress back and reimburse me. Im done sleeping ion the floor and being ignored.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bed was purchased on 7/2/2022 on order # ******. I have contacted the company multiple times for updates on my order, which have gone unanswered. I was initially told a ***** week lead time. As of 12/27/2022 I have no bed and no updates if i will even receive a bed. The numbers provided only lead to recorded messages to email the company. I am cancelling my order and requesting a full refund, but cannot get confirmation of this happening due to no communication from the company.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Rest Performance mattress December 8th, 2022.of 2022 for a total of $6299.00. It is now December 2022, and I haven't received the bed, nor any updates or news about the order. I had been communicating with someone in customer service until August 2022. Since then I have tried calling the phone number on the company website, for updates on my delivery and the phone number does not work. Then I tried emailing Rest Performance for updates many times and I have not received a reply back. After so many attempts without getting a reply back, I emailed Rest Performance for a refund on October 6th, which I did receive an email confirmation that my order was cancelled, but I still have not received a refund. At this point in time, I am tired of chasing them. It seems as if, I will never get the products I paid for. Therefore, it is only fair that I get my money back. I do not understand how a company can do this to a customer.

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I purchased this bed on 02/11/2020 Was very happy with purchase however pump does not always stay connected to WiFi. Motor's have been replaced at least 3 times and 2 pads in such a short time now 12/15/2022 as I am writing this review. Which I was ok being patience with this company. I have 2 beds my Wife at her old house has also had her pump replaced 2 times. Now my bed one side will not stay connected even after resetting. On 07/2022 purchase the purple topper. Still have not received it. I sent email 3 weeks ago as brand new motor also faulty will not read sensor pad. This company does not respond to email when you email them at ********************************************** I called former general manager who is also no longer with the company. I text **** who is now taken this ************* I am told that I am not to contact him I had to go through proper channels. I have had enough of this company. Go look at ********** not as nice as Rest Performance but they answer the phone and are glad to help better warranty. You have to adjust ******** 3 ******** on each side manually. I am very much looking forward to this bed. I am one of many asking for help and a refund. This company started out being great now turned into something no so great. Whoever is in charge here should be ashamed of what they are running. I see many reviews on ******** of many who have not received their order some over a year.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have owned this bed almost 6 years. After severe back surgery, it has offered great relief. $7,000 well spent!Until it wasn't. A 24 volt power supply for the pump, went south. Probably a $50 part. I have emailed, and used their contact form on their website, and have gotten zero response. I don't want to use a non-proprietary power supply, and void my warrantee, if that even exists.Again, up until now, has been a quality product, I just wish they'd stand behind their warrantee, seeing as I spent seven grand.

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a king size mattress valued at **** from rest on November 26th, 2021. I was told at that time that there was about a 3-month delivery date. In early 2022, I had ongoing Communications with the rest staff regarding order status and continue to be told that it was in process. On July 26th of 2022 I canceled the order and requested a refund of payments that have been made thus far totaling approximately $2,600. Since then I have had no answers to email or phone correspondence from rest. I have not received full or partial refund of payments made.

ReST is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.