Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  115 Gateway Dr Macon, GA 31210-1141

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from lingo. My understanding was they were going to be doing billing for ATT on my business phone from now on. I answered there questions. So they started sending me my bill for phone service. I do not remember them saying anything about if the phone was canceled that we were going to have to pay a contract termination fee. This wasnt explained to me. Our phone was disconnected the bill is $******. So now I received a bill for $2,106.30 contract termination fee +the $******. I called and they said I had to pay it. I can not afford that. The account number is *********. Letter dated 12/22/2022. I never new it was a contract and had early termination fees. I understand it was still ATT using a third party billing. There saying it will be turned over to collection agency if not paid. We are a small Business and just opened were struggling is why the phone was disconnected. Were using our cell phone for calls. TJs paint and body shop LLC. Is our business. I fell like they lied to me cause the said they were authorized by ATT to start doing the billing. Please help if possible. This is the only paper I have received except a bill for ******. They are supposed to be sending a copy of the contract. I didnt even realize it was a contract.

  Business Response

  Date: 01/10/2023

  We have reviewed and see this customer was emailed a contract that states on the first page that there is a 36-month term associated with the service. The only company name listed on the contract is Lingo with details of what is being offered. The contract was signed by the person filing this complaint. There were three monthly invoices sent to the customer once the service was activated with no payment received prior to the service being disconnected. There were notifications sent out regarding the past due balance with no response or payment. We received no contact from the customer at all until the disconnect was placed on the line and at that time we received a call stating they did not sign anything. A copy of the signed contract has been provided to the customer. We are going to waive the *** as a gesture of good faith however, the customer will be responsible for the services used while on Lingo's platform. 

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to change companies for over 2 months. every time I tried, I could not port the number over to the new company. I reached out to Lingo on every occasion to see how this could be rectified. each time no one could give me a straight answer. I called once and asked to speak to the manager and was told no manager was on duty. I called back the company that I was trying to port the number to and was told at the time 12/13/22 the number port was successful. As of 1/4/23, my current number was still mine, on 1/4/23 at 10 pm my phone line went dead, and I was told that Lingo would not release the number. the *********** was unable to port the number and stated that the number belonged to a business company. How is this possible, isn't it a wait on giving the number to a new company? even if you ****** my name that number comes up. Each time I talk to someone it was on Lingo not releasing the number. I have had this number for over 30 years. I am a senior citizen, I don't even know where to begin to change my number with doctors and everyone who has the number. the reason I wanted to change companies was due to Lingo Always kept my bill over $150. one month I would pay, the bill would be $60 another month I would have to pay $150+ with no explanation. I have a regular landline, I don't call internationally or accept collect calls so I don't know why my phone bill was this expensive. again I have reached out to lingo multiple times to resolve all situations and have been unsuccessful.

  Business Response

  Date: 01/06/2023

  We have reviewed the account and show that this customer has always paid their invoices, but somehow in July '21 the customer did get a month behind on her payments. She did continue to send a payment each month, but it was never enough to cover her past due charges and the current bill. This resulted in her account being suspended. We have issued a credit to cover the customer's past due amount and bring the account current so that all she owes is her charges on her December invoice for $84.47. The service should be restored by the end of business today. We apologize for the inconvenience. As long as her payment of $84.14 is received prior to 1/07/23 the account will remain current and she should experience no further issues. 

  Customer Answer

  Date: 01/12/2023

  The $84 was paid and after speaking to several agent, being hung up on 3 times I was finally able to speak a manager/sales. I was then told the bill was actually even higher than the $84 however paying$84 would be the account current. I was also told after paying this amount that lingo no longer had the number and couldnt activate the number because it was ported over to ******** I spoke to ******* several times and on their side it shows that the number is suspended and still with lingo. 
  I NEED LINGO TO TAKE  THE NUMBER OUT OF SUSPENSION AND ALLOW IT TO BE PORTED TO VERZON, I feel trapped and MISLEAD. I dont understand how at this point I am still dealing with this. This has been going on since 12/16/22 . Please allow the port so I can get this over with. 

  Business Response

  Date: 01/12/2023

  I sincerely apologize for your inconvenience. Any time a number is ported from one provider to another the physical changes are done by ******** In our attempts to get your service restored we were notified by ******* that your number was ported to another provider on 1/09/23 with order #C7SR86734. They do not provide us with the name of the new provider, only that it is no longer our number and we are not able to make any changes to the line. Once we received that notification the account here was closed and unfortunately a termination fee was applied. I have credited that amount and the remaining balance is now the original amount quoted for the December invoice which was $84.47. I am sorry but the only advise i can give at this time is to call ******* and let them know your number has been ported and you need to know what company it was ported to. Please provide them with this order numbers so that they can locate the transaction. You may need to speak with someone in management in order to obtain the information you need. I am sorry but we no longer have any authority in regard to that number. 

  Customer Answer

  Date: 01/12/2023

  A termination fee, I am not under contract with you guys. I was with you for multiple years. Why would I be under contract for a phone service. 

  Business Response

  Date: 01/13/2023

  As previously stated, we did issue a credit for the termination fee that was applied. The account has also been back dated and will automatically credit back to 1/09/23 when the new invoice generates on 2/07/23 as the account was not closed in time to catch the ******* invoice. Please disregard that ******* invoice when received as that is not the correct balance owed. Again, we apologize that we are not able to assist you any further.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo Communications, LLC -we have used with our business phones lines. we have a $0.00 account balance **** has said this company owns our business numbers. We have had these phone line connected to our business for over 40 years!! The phone lines are connected to the number we had for our 40 year old business, we have always had the same number!! Our account has always been paid and up to date with check stubs and receipts to prove. On ***** our line was out, and we put in a Work Order (WO # *******). We later found out that our lines had been disconnected- As if they did not properly read the work order and just disconnected them. We have lost our connection to customers, the community, and a small part of our 40 year old business! Any help you can offer would be greatly appreciated!! ***** Dirt Contractors ********************* ************

  Business Response

  Date: 01/06/2023

  We sincerely apologize for your inconvenience. We have been working diligently to get the service working. There were some record mismatches within the AT&T system, so each time we tried to submit an order to restore the service it was being rejected. We have as of today been able to get that issue corrected and submit the order to restore the service. The service should be working by the end of business today 1/06/23. Again, we sincerely apologize for the inconvenience.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't call long distance from my home phone, and I have long distance calling on my service. I called and logged a complaint on 11/22/22 and have been trying ever since to get this fixed. **** checked the line and said it is not a line problem. Someone closed the problem ticket and I called again to find out what was being done and had another ticket opened. This has been going on to long and I want it fixed. We have business and family that we need to call long distance. We live in the country, so cell phones don't always work. This is the carrier for our area so I can't get any other carrier. The recording says (Sorry, but your call cannot be completed).

  Business Response

  Date: 01/05/2023

  We have reviewed the account and had an order submitted yesterday with a completion date of yesterday. We were attempting to wait for the outcome of that order to respond. That order did close out this morning and we have confirmed with the customer that the service did start working last evening. 
  We apologize for the timeframe in resolution and the inconvenience. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo provides my home phone service which hasn't worked for 10 days. After numerous calls without results, I've decided to change service to Consumer Cellular but to keep my current number *************) Lingo has to port this number over to Consumer Cellular. Consumer Cellular has requested this number port on three occasions with no response from Lingo.I desperately need my home phone number to monitor my pace maker which should be in constant contact with *************** but due to Lingo's failure to fix my phone, my MD hasn't received any information for 10 days.Any assistance you can provide will be greatly appreciated. If needed you can contact me on my cell at ************

  Business Response

  Date: 12/29/2022

  We apologize for your inconvenience. We are working diligently to get this number working for you. The line went down due to an issue beyond our control. The line does have to be a working number in order to be ported to another provider. If you still want the service moved once we get the line working, the new provider will need to resubmit their order at that time. 

  Again, I apologize for this inconvenience. 

  Customer Answer

  Date: 12/29/2022

  BBB,

  I can't imagine what Lingo's response "circumstances beyond our control" could be this phone line hasn't worked in excess of 30 days and other providers in this area a haven't had any outings exceeding a few hours.

  I've contacted Lingo customer service on several occasions and have never been informed about issues that would explain why this outage has continued for such an extended period.

  Perhaps Lingo will provide you and explanation.

  Thanks for your assistance, 

  *************************

   

   

   

  Business Response

  Date: 01/05/2023

  Per our previous response we were trying to get this customer's line working so that he was able to port to another provider. We advised that the number had to be a working number to port to another provider. The customer called in the day after our response and demanded that the account be closed. That has already been processed so the old number is no longer eligible to be ported. The customer would need to request a new number through the new provider. We apologize that we were not able to get the line reactivated and working prior to his request to close the account. 

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Service with Lingo has been terminated, no additional action is required from the BBB
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have consistently been without phone service off and on for months! I have heart problems and my wife works all day. We are in a rural area and our cell phone barely works either.. Lingo has come out a few times to try and fix the line problem but never works right! They promised to come out yesterday ( wednesday the 21st but never showed .I am 79 years old and need help resolving this issue! Thank you, ***************************

  Business Response

  Date: 12/23/2022

  We have reviewed the account and contacted the customer. The customer stated the issue with the service was resolved yesterday afternoon. He was advised to let us know if any other issues arise. We have also issued a credit to the account for the time without service. We apologize for the inconvenience.

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is from my mother, *****************. My 85 yr old mother started using LINGO when they purchased her Sage acct. They were overcharging her and she cancelled them and switched her phone service to Xfinity. She has had no phone for 35 days, she is an 85 yr old widow. Xfinity will not work because LINGO has "port" on her line and her xfinity phone CAN NOT work until this is removed. We have contacted lingo over and over with no resolution. Please help **. She was recently ill, and alone without a phone. Acct #********* her name is *****************, in ***********, ********.

  Business Response

  Date: 12/19/2022

  We have reviewed and show the customer had agreed to move her service back from ******* to Lingo on 11/29/22. That pending order was canceled today. The line does show that it already belongs to ******* as of 11/17/22 so any issues with the phone line not working would need to be addressed through *******. We do apologize for any inconvenience. The account with Lingo has been closed.

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo transferred my business account from **** to their service without my consent. It took weeks to get my service back with **** and now Lingo is trying to charge me with an early termination fee for an account I never consented to creating with them. All I want is for them to stop billing my business and dismiss any charges they claim I owe them.

  Business Response

  Date: 12/16/2022

  We apologize if you changed your mind after agreeing to the service. We have emailed you a copy of the signed contract and also have the recorded call with the agreement to change the service to Lingo. We have in good faith issued credit for the *** fees applied to the account. This will leave a remaining balance of $101.82 for the service you did have with Lingo. 

• Initial Complaint

  Date:12/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a cold sales call from this business impersonating ***** We are a CLEC reseller and we know all of the rules and regulations about partnerships and reselling ILEC services. We are never allowed to impersonate ***** claim that **** authorized us to discount bills to retain accounts, nor spoof caller IDs to make the calls. They spoofed a disconnected local number to increase the chances we would answer their deceptive sales call.

  Business Response

  Date: 12/16/2022

  We apologize if you had a negative experience but assure you the issues you bring up will be reviewed and addressed as needed. We are a reputable service and want to ensure that all agents contacting customers on our behalf are following guidelines in that endeavor. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a business line through Lingo. Starting October 14th 22, my service no longer worked. I called the company to file a ticket. After a month of not getting any answers or resolutions, it was decided to change telephone companies. I just wanted to take my phone number to the next company. I was told that the phone number needed to be deactivated to transfer. I was told to give a portal number and there would be no issues at all. But that wasn't true. The new company stated that it had to be an active phone number. I am not sure why the rep that emailed me the portal number (**/ didn't get the phone number activated. When I called on Nov 28th, I was told it would be done the next day. I have called every day and get the runaround from the ***** department. Telling me the ******************* is not available. They tell me managers are never available. They would transfer my call to each other. Say they would have a manager call me back. I am still waiting for a manager to call me back. It has been over 2 weeks since the first time I asked for a manager. I even requested it again a week ago & yesterday. Still no call. I am going on over 2 months of not having a business line and all I've heard is excuses but no solution. Now I am told ***** days. after I was told "tomorrow" for over a week. Below is a list of every time I called and never once received a resolution. If you need my account number or phone number, you can call me. My number is listed above 10/14/2022 - report issue 10/18/2022 - ask for update 10/19/2022 - ask for update 10/31/22 - tell them I just want to take my phone #**/17/22 - email **/22/22 - why can't AT & T take the phone **/28/22 - get number activated - told it will be done tomorrow by 6pm **/29/22 - call to get update - told tomorrow **/30/22 - called to get update - told tomorrow 12/1/22 - called for update told ***** days now 12/7/22 - not done - maybe on the 12th - sent another email still no manager call

  Business Response

  Date: 12/09/2022

  We are working with this customer via phone as we did have to reach out to her for account information. The customer does have an appointment scheduled for Monday 12/12/22 to resolve the issue and she does have my direct line number for any needed follow up. We apologize for the inconvenience.