Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lingo Communications, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications, LLC

  1901 Eastpoint Parkway Louisville, KY 40223

• 

  Lingo Communications

  203 Brookwood Rd Atmore, AL 36502-3405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Lingo Communications for repeated service outages, refusal to issue fair billing credits, and unprofessional customer service.?? Service Disruptions:Between July 27 and September 14, 2025, my landline servicesubcontracted through **** but managed by Lingowas down for approximately 40 days.1??First Outage (Ticket# ********)Reported July 28; restored briefly August 7 Credit of $37.92 issued for 10 days.2??Second Outage (Ticket# ******)August 821 Ticket closed without my consent; no credit issued despite Lingo admitting fault 3??Third Outage (Ticket# ********)August 23September 10 Misclassified as cant call out; no credit issued 4??Fourth Outage Began September 12; service remains intermittent Widespread Impact:These outages affected many friends and neighbors who also use Lingo. Several reported similar issuesno credits, poor support, and dismissive treatment.Billing Discrepancy:Monthly bill: $115.31 ( $3.84/day)Estimated credit owed: $153.60 Credits received: $64.44 Outstanding credit: $89.16 Lingo reduced my bills on August 19 and September 25, but these adjustments dont reflect the full outage period.Customer Service Issues:Representatives were rude, dismissive, and poorly trained I was interrupted, disbelieved, and disregarded Several agents struggled with basic ****************** refused to correct internal errors Resolution Requested:Immediate issuance of the $89.16 credit Immediate issuance of the remaining $89.16 credit.A formal apology for the repeated service failures and poor **************** and reform of Lingos customer service and outage credit policies.Investigation into the broader outage and how other affected customers were treated.While the dollar amount is modest, the principle and the experience are deeply frustrating. I urge the BBB to investigate Lingo Communications for their negligent service practices and failure to treat customers with respect and fairness.

  Business Response

  Date: 09/23/2025

  We have reviewed the trouble reports listed. ****** was opened on 8/18/25 and not 8/08/25. That ticket was credited for 8/18-8/21/25. We did find that ****** was not credited for the full amount of time service was affected so we have applied an additional credit of $53.95 for that ticket. All other reported timeframes have already been credited including the ticket opened on 9/12 and closed 9/16/25. We apologize for the time without service and hope all issues have now been resolved and service is working as expected.

  Customer Answer

  Date: 09/24/2025

   
  Complaint: 23898930
  
  I am requesting further response because:

  Despite the ticket dates your agents recorded, my phone service was unavailable for over 40 days,and therefore, I am owed a credit of $89.16. While I do appreciate the partial credit of $53.95 that has been applied to my account, it is clear that I am still due an additional $35.21.

  
  To substantiate my claim and prove my integrity, I kindly request that you review my phone records to provide proof of the days my service was inactive from July 25, 2025, through September 16, 2025. Based on my records, my service was unavailable for longer than the 40 days I am requesting credit for.

  
  Furthermore, I must emphasize the importance of receiving a formal apology. The disrespectful manner in which I was treated by your customer service team, including management, was unacceptable. Customers deserve to be treated with dignity and respect at all times. I have been a loyal customer for many, many years, always making my payments on time, and I expect to be treated as a valued individual, not as a burden or a liar.

  
  My only request is straightforward yet simple: the immediate credit of the remaining $35.21 to my account and a sincere apology for the manner in which I was treated.

   

  I would encourage management to review and improve Lingo Communications customer service, outage credit policies, and overall customer treatment practices.

  
  It is regrettable that I had to involve the BBB to recover what I believe is rightfully due. If Lingo Communications prioritized courteous customer service and transparent refund policies, many of the BBB complaints I see for your company could have been prevented. I trust that you will address this matter promptly and fairly, and I look forward to your swift response
  
  Sincerely,
  
  ******* Thacker    

   

   

   

   

  Business Response

  Date: 09/25/2025

  Thank you for your response. We have confirmed that all credit has been issued for the reported issues beginning in July. Below is a listing of the reported tickets, timeframes, and credit amounts:

  449618-opened 7/28 and closed 8/07/25--credited $37.92

  453485-opened 8/18 and closed 8/21/25--credited $11.38 (you have this ticket listed as being opened on 8/08 but it was not opened until 8/18)

  454430-opened 8/23 and closed 9/10/25--credited $15.17 originally and later added $53.95

  457412--opened 9/12 and closed 9/16/25--credited $18.96--part of an outage in the area

  Total credit issued $137.38--you have calculated the amount due as $153.60; the difference can be attributed to the difference in dates for 453485

  Since you have been a long-time loyal customer, we have issued an additional credit for the difference of $16.22 as a courtesy.  We do value all customers and are sorry for your  negative experiences in trying to resolve your issue. We sincerely hope that you do not have this type of experience going forward. 

   

  Customer Answer

  Date: 09/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response from the business regarding complaint ID ********, and I find the resolution satisfactory. Thank you for the apology, and I hope policies are reviewed and revised for better customer treatment.
  
  Sincerely,
  
  ******* Thacker    

   

   

   

   

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of ******* on Main, a senior living facility located in **********, *******, to raise urgent concerns regarding a prolonged service outage and the lack of support from Lingo.On August 9, 2025, our phone service ceased functioning at our location. Despite multiple attempts to resolve the issue, service has not been restored. Lingo dispatched a technician who diagnosed the problem as an **** line issue. While we understand that Lingo operates over **** infrastructure, we do not have a direct contact at ****, and Lingo has declined to assist in coordinating with them.This situation has left our facility without phone service for 10 days, severely impacting our ability to care for and communicate on behalf of the 120+ elderly residents who depend on reliable phone access for medical coordination, family contact, and emergency response.Lingos response has been disappointing. Rather than taking ownership or offering meaningful support, representatives have focused on assigning blame to **** without offering a path to resolution. This lack of accountability is unacceptable and puts our residents at risk.We urgently request the following:Immediate escalation of this issue to a senior technical or support *********** coordination with **** to resolve the line issue.A written timeline for service restoration.A full refund or credit for the duration of the service outage.Please treat this matter with the urgency and seriousness it demands. If unresolved, we will be forced to escalate this issue to regulatory authorities and explore alternative service providers.

  Business Response

  Date: 08/21/2025

  We sincerely apologize for the loss of service but in reviewing the account the services that were being affected were not being provided by Lingo. We did try our best to provide assistance but since we were not the provider, we were not able to resolve the issue. After advising the customer twice that we were not providing the service being reported, they were able to confirm that the issue had been repaired. Again, we sincerely apologize for the loss of service but are glad repairs were made by the provider of the service to resolve their issue.   

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cut off our service. They charged me for a full month. They said I would get a credit on a recorded line. They sent *** several emails like the one below. They called to tell me they were not going to honor the email.Dear Ale,Inquiry Case #******** has been Closed. The details of this case are shown below: Case #: ******** Account: ******* - Wellmedica Contact Name:Ale Contact Phone:*********** Contact Email:******************************** Category: Billing - Refund Request Status: Closed Resolution Description: Sent the refund request to the department in charge and it was submitted to ************ Closed: 2025-07-16 08:43:58 You can view all of your open cases under Help > Support Cases through your My BullsEye Account

  Business Response

  Date: 08/06/2025

  We have reviewed and see this account was previously added to be part of the refund batch that will be processed in August. We apologize that it was not part of the July batch due to a billing error. Please allow 30 days for receipt of the refund. 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The only issue is that this is the second time that they have promised and then backed out. So I am patiently awaiting the refund.
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We changed telephone services because Lingo phone services were frequently out. We were without phone service for close to a month. We changed to TVS and Lingo held our number for 2 weeks and would not release it to new provider. June 12, 2025 they released the number. They continued to charge us for services and didnt have our number anymore (fraud). Our last bill started on July 7, 2025 and they didnt even have our phone number with their company! I refused to pay the bill so they add early disconnection (we had Lingo well over a year). We cannot pay for no service..they seem to be scammers.

  Business Response

  Date: 07/22/2025

  We have reviewed the account in question. ********************** is a reputable company and is not a "scammer". The customer just contacted us today 7/22/25 to notify us that they ported their service to another provider. We have no way of knowing the service has changed unless the new provider or the customer notify us. We received no notification prior to today. An order was placed and has been processed. Since the last invoice already generated on 7/07/25 and we were not aware of the changes, the invoice was for the full month. Now that we have been made aware of the changes the account is being backdated and closed. The corrected invoice will be generated on 8/07/25 which is the normal billing cycle for the account. 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23635466
  
  I am rejecting this response because: we were without phone service for a month.Lingo held our number hostage and would not port it out for 2 weeks to our present provider.  They held it until June 12th. You are NOT a reputable company (look at complaints on BBB). Nonetheless, we cannot pay for services that were not rendered. 
  
  
  Sincerely,
  
  Southern Steel Recycling

  Business Response

  Date: 07/22/2025

  I do apologize if the port out with the new carrier did not go smoothly. The winning carrier is responsible for seeing that the port completes and in a timely manner. The losing carrier has no control or input into the request. We cannot legally hold a line. As with any carrier, if a port out is received the line has to be released. All of these transactions are done electronically so they flow with no intervention from one carrier to another. The account here is in the process of being closed and will backdate on the 8/07/25 invoice.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We changed phone service and transfered our number back in Jan 2025. This business continued to auto-deduct payments from our account. Even if we pay for the additional month they owe us $102.51. After multiple attempts to resolve this I was told a refund takes 30 to 90 days. I waited and nothing came was told our acct was deleted. Then told to write a letter to **************************************************** multiple attempts toldcwas sent to a manager. Still nothing.

  Business Response

  Date: 07/22/2025

  We have reviewed the account and see that the final invoice was prorated in error which caused the original credit balance in March. The customer called in to request a refund of the credit balance in June after the error was corrected. Per our terms and conditions all billing disputes are to be received within 30 days of receiving their invoice. As a courtesy we have added the credit balance back to the account and a refund will be requested with the next group of refunds issued in about two weeks. We apologize for the inconvenience.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we did request a refund and follow up well within the 30days and was told it would take ***** days to receive said refund which never came. Which we called and tried to resolve.  I would kindly, expect the refund of $102.51 within 7-14 days from this resolution.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with my phone service every since the old company switched to Lingo. I was told that I would have the same plan which included long distant calling and free directory assistance. Our bill has increased to $139.03. My wife ***** ****** has called several times to report our ongoing issues and keep being told that a technician would come out. We are even experiencing issues dialing 911. Our account number is *********.

  Business Response

  Date: 06/23/2025

  We sincerely apologize for the delayed response. It does appear this issue has now been resolved at this point. Please let us know if this is not the case. We have applied a credit of $40.00 for your inconvenience. We apologize for your inconvenience. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage the phone service for a doctors office. Recently the doctor has noticed a fall off of his business and has asked me to review the phone records in search of a trend. I was advised by Lingo ************* to submit an email requesting the call detail records (CDR). I did so and got a report in 2 days (long but acceptable - most carriers you can run the report yourself). As I reviewed the data, I realized that I have questions about the data (what it represents). I have asked ************* twice now to get some help on this. It is now been 3 days and I have NO RESPONSE at all from Lingo. I called again and was told that the "back office" people don't talk to customers. My client is pretty upset that we still don't have an answer and of course, I am the interface. I need answers - sooner than later.Yes, Lingo may save me some money but the lack of cusomter service has me motivated to move to a different carrier.

  Business Response

  Date: 06/04/2025

  In reviewing this complaint, the person filing the complaint on behalf of someone else has not provided any information for us to locate an account to assist with resolution. We will reach out directly in an attempt to assist as long the complainant is an authorized person for this customer's service. We apologize for any inconvenience.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo telephone company is sending me bills for something I do not owe. They have now turned me over to a collection agency. I called on Dec. 20th 2024 to disconnect from their company, this was 2 days before my next bill was due. I was up to date on my payments for the prior months. They did not keep their service in working order. The phones went out on Aug 24th 2024, did not come back in until Sept. 16th. Went back out on Sept. 18th and stayed out until Sept. 26th. Back out on the 27th and came back in on Oct. 1st. Back out on Oct 3rd. I failed to write down when it came back in after that but it was back out on Dec 18th. I called and cancelled their service on Dec 20th. They did not disconnect me until the first week of Jan 2025. The phone did not come back in until Jan 3rd 2025. During all this time I had paid for half a month that I did not have service because they said I did not report the phone was out...it was out all over my area and many neighbors had called in about it so I did not feel that I needed to call too since they already knew the phones were out. Now they are trying to charge me ***** for service at the last of Dec through Jan which I had already cancelled and that I would not have had anyway since the phones were back out. I contacted Lingo but they said I had to talk to the collection agency. I called the collection agency and they said I had to work it out with Lingo. I called Lingo back and they tried to send me back to the collection agency. So now I am contacting BBB for hope of some help with this issue.

  Business Response

  Date: 06/04/2025

  We have reviewed the account and see the only reported issue during the timeframes listed by the customer was for 9/19/24-10/10/24 for which we issued a credit of $57.93. We can only correct what we are made aware of. There was no correspondence from the customer after that until December 10th when we had a rate increase and the customer contacted us in regard to the increase. The customer called back on 12/20/24 and requested to cancel the service. Disconnects do take 7-10 business days to complete. In light of the fact that this customer had the service since 2017 and was a long-time loyal customer, we have applied a credit for the remaining charges of $59.64 bringing the account balance to $0.00. 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ported my number out due to not being able to afford ************ anymore. The line was never automatically closed on the lingo end after. I was then charged a 200 dollar fee just to end the billing?? The number was already out of your hands. I cannot afford this fee in the current economic climate. It is ridiculous that they can even get away with a termination fee that big.

  Business Response

  Date: 06/04/2025

  We have reviewed the account in question and see the customer just opened this account in October 2024 at which time he agreed to the monthly fee which has not changed since account creation and the 1-year contract term. Since this customer never notified us prior to leaving, we were not able to remind him of his contract end date or work with him to possibly eliminate additional fees. Unfortunately, we are not able to credit the flat fee of $200.00 for cancellation prior to the end of the contract. 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23373169
  
  I am rejecting this response. Have fun writing off the loss and sending me to collections for pennies on the dollar instead of simply removing the fee and getting some revenue back from me. Not sending a single cent your way. Would rather negotiate with collections instead of dealing with this slimy company.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/04/2025

  We do apologize that you feel that way. This service was set up less than 8 months ago and all terms and conditions were agreed to prior to the set-up of the service. The account was set up under a 1-year contract. We do feel that we have met our end of the agreement and do not see any reported issues with the service prior to the request to have the account closed.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* repair. Currently I can call out but cannot receive calls. I called Lingo on 5-9-2025.They sent a repair man out this morning and I was told the problem was inside and his responsibility ends at the box outside. About a year ago, I was asked by Lingo if I wanted the inside wire repair......I said yes. Afterward my bill went up. I assumed it was because of the extra service. Then it went up again. When I called them with this problem, they said I didn't have the inside repair service. So, what have I been paying for? They said if a repairman came inside, it would cost $175 for the first hour and $150 for every hour thereafter. The service is listed in ******* ****. I am 63 years old, and I need my phone. Please help!

  Business Response

  Date: 05/13/2025

  We have reviewed the account and see a technician was at the location today and determined there was no issue with the outside lines. The issue is located on the customer's side of the line. We do offer to send out an inside wiring technician and provide the cost to do so. The customer can also contact an electrician on their own to come into their home to fix the issue if they prefer. We are currently waiting for the customer to confirm how they want us to proceed to resolve the issue. In reviewing billing, I do not see that the customer has ever been on an inside wire maintenance plan. The only separate charge I found was the monthly paper invoice fee and the customer had a rate increase in November. We can add the maintenance plan if the customer would like to do that. Please let us know via your ticket email whether you would like us to schedule an inside wiring technician. Unless there is some major issue it generally does not take very long to fix the issue. The issue could also be the customer's phone if they are using a cordless phone or perhaps the batteries in her phone. These things need to be checked prior to scheduling a tech to come out. We apologize for the inconvenience but will await further instruction.