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Business Profile

Internet Services

Lingo Communications, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lingo Communications, LLC has 42 locations, listed below.

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    Customer Complaints Summary

    • 115 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2022 I got an email stating Lingo was having trouble with my old phone number and was assigning a temporary phone number until the problem could be fixed. They were to forward calls from my old number to the temporary number so I could continue to make and receive calls. When this started they didn't put the call forwarding on, so I was not getting any calls. Now the call forwarding keeps dropping off. So now I never know if it's working or not. I have had the same phone for close to 40 years. Called them today and they still don't know when this will be fixed. It's been over 3 months with no change and no date for this to end. My friends and family have no way to call if my old number is not in service and or the call forwarding is not working. I have called Lingo 4 to 5 times about this, with no answers to when this will be fixed.

      Business Response

      Date: 10/21/2022

      I apologize for the delay in responding but we have been working on getting this service restored and wanted to have a positive outcome before responding. We did confirm with the customer on 10/20/22 that the service is now working. I have applied a credit of $150.09 for the time the customer has been without service. The account currently reflects a $73.45 credit balance. Please disregard the invoice received for 10/11/22.

      We apologize for your inconvenience but hope this has resolved the issues you were experiencing.

      Customer Answer

      Date: 10/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/10/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my landline home phone service with Lingo on July 21, 2022 and transferred my phone service and phone number to Spectrum VOIP. Lingo's customer support team told me I needed to pay my final bill in the amount of $83.42. I asked if there would be any proration to the bill since I did not use it for the entire duration of the month but they said no. So, I paid the remaining amount on 9/1/2022. After I paid, the site showed I now had a negative balance and Lingo actually owed me $130.03. I called customer support and they said it can take 3 months to get a refund. This is simply ridiculous. It's funny how if I owed Lingo money, they'd charge me fees and cut my service, but when they owe you money, they take their time to reimburse you. We're at 83 days since I cancelled my service. I had two ticket numbers generated and they said they would call me regarding them but I never received any calls, and when I called back, they said the original ticket number was closed without being resolved. Each time I called, they said the issue was going to be escalated as high priority. I'd hate to see how long low priority tickets take to resolve. Please redact the following information for public viewing.Account #: ********* Access Code: ********* Old Phone #: ********** Old Ticket #: ****** New Ticket #: ****** Amount owed according to Lingo website: $130.03. Please send me my refund.

      Business Response

      Date: 10/13/2022

      We apologize for the timeframe in resolution. The refund for $130.03 was applied back to the credit card on file this morning. Please allow ***** hours for the adjustment to appear on your account. Please let us know if you experience any issues after that timeframe. 

      Customer Answer

      Date: 10/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June, our church, ******************* were contacted by Lingo who claimed that they were partnered with **** and were taking over their business phone lines and billing. Was asked to sign with them giving them permission ot manage our account in return for lowering out bill. However, a month later we received a bill from them and **** which **** me curious, so I contacted **** who told me that they were not partnered with Lingo and that Lingo was simply trying to poach our business. I immediately called and canceled with Lingo and told them that I was sold a bill of goods that was based on a lie. Also, they had never actually stopped our **** service, so we had not used their service anyway. Now, they are trying to charge us $1730.09 for disconnecting the service we never used or paid for. On top of that, after I had informed them of those things, **************** from Lingo contacted **** and had our service disconnected on September 8th, which is causing us even more trouble.In spite of this spiteful action on Lingo's part, we are simply asking for them to remove the disconnect fee.

      Business Response

      Date: 10/07/2022

      We apologize if you felt misled. We are a reseller of AT&T but we are not affiliated with AT&T. In reviewing it appears that the requested credit was applied earlier today via an email string with our company. The account does reflect a $0.00 balance. Again we apologize if you felt misled and for your inconvenience. We are a reputable company and would not want to give the impression that we are not. 

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Lingo Communications, LLC is NOT a BBB Accredited Business.

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