Business Profile

Internet Services

Lingo Communications, LLC

Headquarters

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Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

115 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ******** I am contacting the Better Business Bureau regarding the unethical treatment Ive received from my former telephone company, Lingo. As I will show, Lingo overcharged my account without right and without contract. They have consistently refused to address my concerns, so I am reaching out to you for help. Their predatory behavior must be stopped.I became a client of Lingo after they purchased my previous telephone company. I received a suspension notice from Lingo on March 30, 2022, informing me that my account would be suspended because I owed $163.69. They told me I could avoid suspension by paying $75.53. As my next bills from them show, I paid $76 as requested, then I consistently made payments on my account. Despite making the payments on time and never missing another payment, Lingo cancelled my account in June. They told me they cancelled and penalized my account because I had "broken my contract." I never signed a contract with this company--ever. That makes no sense. *** requested said contract from them several times, and they refuse to provide itbecause it doesnt exist. Finally, I sent them a final check in August that paid off the **actual** balance for service. I included a letter stating that that check zeroed out my accountand they cashed it. Since then, however, theyve harassed me by looking to cash in on fake fees and bogus charges. I am not having it. I literally owe these people **nothing.** Ive paid the actual balance that Ive owed. I can provide a copy of the letter, my previous bills, my contact dates and times with the company, as well as the names of the people with whom I spoke. Please stop companies from exploiting the average consumer. I am also reporting them to the *************************** local chamber of commerce, and Federal Communications Commission. I am not going to let myself be bullied anymore; I am hoping you can help me. Thank you for your time. Sincerely, ***************************************
Business Response
Date: 12/07/2022
We apologize for the inconvenience. We have contacted the customer and are working with her by phone regarding the issues she has experienced due to not having enough information to locate her account initially.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have tried three times to port our landline Lingo phone number into our Assurance Wireless cell phone. Our total amount of hours working on this is approximately 10 hours in different calls. We have spoken with multiple representatives at Lingo who say the landline number of ********** will be transferred or that the landline number of ********** is unable to be transferred without explanation or clarification. We have been told supervisors will call us the same day, and we do not receive phone calls back as promised by Lingo support. When asking for representative numbers or call reference numbers for tracking and reference purposes, Lingo support representatives say they do not have them, and we just have to call back if we have questions. It has been almost a month of attempts to transfer our ********** landline Lingo number to our Assurance Wireless number, and it has not happened. Now as of 11/2/2022, Lingo has disconnected our ********** landline so we are diligently trying to get this number assigned as we are elderly people who have shared the ********** number with healthcare providers. Any assistance is greatly appreciated.
Business Response
Date: 11/03/2022
We apologize for the issues you are experiencing. I do not show any reason on our side that your port request would not complete. Your billing name and address does have to match whatever the previous carrier shows. It may help for you to provide a copy of you most recent Lingo invoice to the new provider for them to ensure that all information matches. We cannot hold your line if you choose to move your service to another provider. The *** information you were provided is the only *** information we use.
Customer Answer
Date: 11/03/2022

Complaint: 18347843

I am rejecting this response because I have just spoken again with another Lingo account representative who told us we must fill out a form to add my name, *********************, to our existing account and to update the billing address for our existing account. The Lingo representative emailed us the form, and as I read the details of the form called the "Transfer and Assumption" agreement, it states there will be a $75 charge to add my name and update the billing address. The Lingo representative did not say anything about fees until I read the form and asked her about it. *************, have signed the checks for payment of our Lingo bill so I do not understand why my name cannot be added to our account and the billing address be updated without a $75 fee. We are an elderly couple on a fixed income seeking to have both of our names on our account so we both have access in case one of ** becomes incapacitated. Please add my name, *********************, and update our billing address to *********************************************** without any fees.
Sincerely,

****** And *********************
Business Response
Date: 11/08/2022
We have spoken with the customer directly and provided the information needed for her port. The customer has my direct number should she have any questions.
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********
Unfortunately, we did not find a way to get the ********** ported to the cell phone. **** at Lingo went above and beyond assisting us in our effort to port the number. While we are not pleased with the inability to transfer our number, we are pleased with ****'s efforts to help. We have spent nearly 11 hours between Lingo and Assurance Wireless on this topic and cannot spend any additional time. Due to the ********** being owned by ATT, which is being resold by Lingo, that has been an additional challenge in trying to port the number. With that additional challenge, the time already spent and anticipated time to call again, and the inability to connect with a knowledgeable representative at Assurance Wireless to port the number, sadly, we are giving up on the attempt to port the number. While this situation has been disappointing and frustrating, the only positive has been ****'s efforts to help.
Sincerely,

****** And *********************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am handling this problem for my 85 year old father, ************************. His account number for ********************** is ********* his access code is ****. I opened a ticket (******) on 8/17/2022 to have my father's landline moved to his new residence at ************************************************************** from ************************************************ They said they would have the service installed by 9/15/2022. Still no service or response. I called back in September and they said they were working on it. Lingo then called me and said that they could not service this area. I said I wanted to terminate the contract with no termination fees, since it was not my father's fault he could not get service. They opened ticket ****** and said I would not be charged. I also opened a billing dispute ticket ****** because he had already paid for service he did not get. He did not have service Starting August 17, 2022 thru September 30, 2022. He needs to be reimbursed for this time period. I am still waiting for some body from Lingo to call me about the billing dispute ticket. Currently they are showing he owes $35.25, when they owe him a refund for half of August and all of September which would be approximately $82.55. Thanks for you assistance in this matter.************************************** ****************** *************************************************************
Business Response
Date: 11/03/2022
We did review the account and see that AT&T does not service the new area. The *** associated with the account was previously waived due to this. We have issued a credit of $82.55 for the August invoice. This created a $47.30 credit balance on the account. The customer will be refunded that amount to the card on file.
We apologize that we were not able to service the area and for your inconvenience.
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discontinued my land line and was charged an early termination fee. Since I had had the land line for 74 months, I was told the fee would be returned. I have been trying to receive the refund since 12/6/2021. Every time I call, I'm told it will be 120 working days. I called again today and was told it is "pending" and will be processed in 120 working days. I tried to contact the corporate office and was routed back to ***** to whom I had talked about 15 minutes earlier. There appears to be no way to get through to the corporate office. I would appreciate any help you can provide.
Business Response
Date: 11/03/2022
We have reviewed and do show the customer has a credit balance and is due a refund. We have escalated this request and are attempting to apply the refund directly back to the card used for payment. Due to the age of the payment, we may have to issue a refund check to the address on file. If a check has to be issued, please allow **** business days for receipt of the refund amount. Once I have received confirmation on how the refund will be issued, I will send an email to the email address provided.
We apologize for the timeframe in reaching a resolution.
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a land line service at my business ******************** in ****** with Lingo Communications. During Hurricane *** the line was damaged. I have had no luck with getting my service reconnected but continued to receive bills. I stopped paying the bills which resulted in a disconnection of my service which wasnt functioning in the first place. When started receiving collection agency letters I called to arrange a reconnection and pay my bill. I still have no phone line it was never connected after 30 days so I cancelled the service. Now Im receiving invoices for upwards of $700 plus late fees for cancellation of contract. Im sure the collection agency letters wont be far behind. Any assistance or advice is greatly appreciated.
Business Response
Date: 11/01/2022
We've reviewed your complaint and all account history with Lingo to determine the best solution. Our records show that we did not receive any form of communication from you on or after the landfall of hurricane *** on August 26th, 2021. To properly assist in making any repairs to your services we must first be made aware of the trouble you are having.After several failed attempts to reach you and remedy the past due balance,service was disconnected on April 28th, 2022. We were contacted by you August 18th, 2022, regarding the balance and reinstatement of services. Our team aided you in making a payment for the past due balance and services were reinstated on September 1sty, 2022. Upon restoral of services, you agreed and entered a 12-month contract with Lingo. We were contacted again on September 22nd, 2022, to report trouble with your Lingo services, at which time we dispatched a technician to make repairs. Upon arrival the next day, September 23rd, 2022,the technician was made aware that he was believed to have been there to repair internet - not phone lines. He was turned away, and we received notice from you to disconnect all services on September 26th, 2022. With 11 months remaining on your contract, your account was billed for a $659.45 early termination fee. We value you as a customer and due to the length of services with Lingo we waived $330.00 of your early termination fee and a payment arrangement for the remaining balance can be made to avoid involving outside collections agencies.We sincerely appreciate your understanding and look forward to assisting you moving forward.
Customer Answer
Date: 11/02/2022

Complaint: 18338862

I am rejecting this response because:
Information is completely untrue. I have been on phone monthly since storm. I have never met with a technician from Lingo. Ive been told that a technician had made repairs but has never happened. I would like to see proof that the phone line has been in use. I have had no internet access/alarm monitoring from AT&T since storm and they say that the line has never been repaired and cant figure out how yo do so. Ive had to disconnect service with them as well. Also consider this is a business line and have had this phone number for over *********************************** the past year. At this point Ive wasted too much time to recover. I would like to have this bill completed refunded and allow me to move forward.
Sincerely,

*****************************
Business Response
Date: 11/03/2022
We have reviewed the additional remarks submitted following your original complaint. An adjustment has been made to clear the remaining balance, and you will receive an invoice on 11/21/2022 to reflect the adjustment applied. Please don't hesitate to reach out if we can be of further assistance.
Customer Answer
Date: 11/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If there is any advise on how I may link my old phone number to a cellular phone I would appreciate any feedback. Also, it is obvious that the line to my office is owned by AT&T and they control Thr line functions. I have spoken to several of the repair technicians that say the line is damaged at the control center and no signal is teaching my building . That repair by AT&T is crucial and I have spent as much time dealing with them as Lingo. My cell phone number is ********** if any information is required to further assist in getting this problem rectified.
Sincerely,

*****************************
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company constantly has a fluctuating bill. Each time I have contacted them they refuse to make the adjustments on the account.
Business Response
Date: 10/28/2022
We have reviewed the account and see the customer did have a rate increase in September. That would be the only increase on the invoice. The customer generally pays their invoice every other month, so they always carry a past due balance. They were recently suspended due to allowing the invoice to progress a month further. The payment has been made and the service restored at this point.
Customer Answer
Date: 10/28/2022

Complaint: 18321266

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lingo has opened up a account on are business with out of authorized it or even knowing anything about having a account with them. they have sent us are first bill on 09-17-2022 of ****** i have called to resolve the problem with them they say its there number but actually they are A&TT phone numbers we have been with A&TT for over 30 years. i have called **** o discuses this problem with them are business and A&TT both have been try to resolve this issues. lingo has refuse to remove are account and we keep getting hang-up on every time. would you please help us take care of this. thank you.
Business Response
Date: 10/27/2022
We have reviewed the account and show the service was authorized by ********** who stated he was the office manager. We emailed the contract and all correspondence to the email provided in this complaint. The contract was signed on 7/18/22 and returned to Lingo. The contract was to move two lines to Lingo. We currently show that Line 1 is with Lingo but Line 2 was moved back to AT&T on 8/26/22. If the customer does not want services with ********************** they will need to contact AT&T to ensure that both lines have been ported to their service. We will ensure that Line 2 is closed and credited back to 8/26/22 on the next billing cycle. We cannot close the account until the customer has confirmed that their other line has been moved back to AT&T as the line does have to be active in order to be ported. Please contact us once the order to port the other line has completed so that we may close the account here.
We apologize for any inconvenience. I assure you we did process this as a valid sale with all required signed documents and used the email address on this complaint to send all documents needing signatures.
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting since July 2022 for Lingo Communications LLC to return a refund owed to me. I canceled my phone line in June 2022 . My final *********** date: 08/7/2022" showed a credit of ***** which I have not received yet. I went on line in October 10th to retrieve any other bills that I had there. My last bill was posted as **** balance but yet I had not received the credit yet. I went back into my account to retrieve that bill and I had no access to my account. I have no way to get that last bill for my records. I had to call the company again, 6th call ... again I was told the check is on its way ... Ticket # ******.
Business Response
Date: 10/28/2022
I apologize for the delay in responding. I have escalated the request for your refund and will update you as soon as I have confirmation that the refund has been issued. The refund will be applied back to the card on file. We apologize for the timeframe for resolution.
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled and disconnected my landline phone service with Lingo Communications on 3/3/22. I paid the current bill of $92.68 on 3/3/22 (see attached email) knowing we would get a refund. After many delays by Lingo to process my request, it appears our actual disconnect date was on 3/29/22. I received an April 28, 2022 and May 28, 2022 invoice showing a $20.01 credit. I disputed this with the company and was advised I would receive an $80.01 refund. This is indicated on my Jun 28, 2022 invoice showing the $80.01 credit due me. On 8/8/22 I call Lingo to inquire about the $80.01 refund I had not yet received. The customer service rep advised me the reimbursement check was just mailed to me and I should receive it in one week. I called back on 8/22/22 (talked with John) and inquired about the refund check and was advised a supervisor would call back to give me information on the refund. I did not receive a call back. I called again on 8/23/22 and was told I should have received my refund check last week and she would forward to a supervisor to call me back. No call back was received. I called customer service again on 9/2/22, (talked with *****) and was advised it was a "delayed situation" meaning they were still working on it. Still no call back from a supervisor. On 10/20/22 I called for an update on the status of my $80.01 refund. The first customer service rep offered to send an email to the supervisor for them to call me back. I asked to talk with a manager. I was transferred to another customer service rep who also offered to send an email to the supervisor for them to call me back. She claimed slow mail and shortage of workers at Lingo. I would like to receive my due refund of $80.01.
Business Response
Date: 10/21/2022
We have reviewed the account and show this refund was not issued in July as originally thought. We have requested that the refund in the amount of $80.01 be processed and sent back to the customer. We will update once this is completed.
We apologize for the inconvenience and the timeframe for resolution.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lingo is wrongfully charging our business for $863.44 for four phone lines. Our business, *********************************** has been a customer with ATT for several years and has not transferred our account. We just received our ATT statement today, October 18, 2022. We need resolution on this fraudulent attempt to collect money from our business.
Business Response
Date: 10/19/2022
We have reviewed the account and show the customer was contacted in June '22 and agreed to service with Lingo, however it does not appear that the orders completed properly so the lines were never moved over to Lingo. We have issued a credit of $863.44 to clear the account charges for the 5 lines that were to be moved and requested closure of the account. We apologize for any inconvenience.
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Lingo Communications, LLC is NOT a BBB Accredited Business.