Customer ReviewsforLingo Communications, LLC

Someone from this company keeps calling my office. If I have a customer sitting in front of me and the caller ID says the call is a RoBo call, I do not answer because the customer is more important. These people will hang up and call back until I have to answer. When I explain I am with someone, they become extremely rude. They have called 3 times in 3 hours, and I have spoken to them twice, both times the man was extremely rude! He told me I either had to get new phones or have no phones at all! I told him that I do not have any **** or Lingo service so the day I do not have phones I will deal with the issue then and to remove me from his call list. He became really upset and rude. I ended the call.

Since the customer does not have service, we will email them directly to try and assist. We apologize for any inconvenience and will try to confirm if the calls are coming from our agents.

I dont even know where to start. I tried to dispute a discrepancy with a landline trouble ticket. I was charged a ****** fee and was told that they were sorry I was unhappy. Since I live in a remote area cell service is sketchy I depend on my landline. Today my landline is out again and I am afraid of being charged another ****** fee. Also my bill charges are all over the place from ****** to ***** and i asked for some clarity but the customer service gentleman was confusing and really not helpful. I asked to talk to a manager and decided to cancel my service today. She said it will be a ****** charge plus *****. I literally hung up in tears as she assured me she was doing her very best for me..... ***

We have reviewed the account and see the customer was charged a "No Trouble Found" fee in September when we sent a tech out for a reported repair issue. The technician did not find any issues going to the ***** at the customers residence. That amount was also credited in September at the customer's request. Their monthly charges were $81.73 when they requested cancellation. The customer missed a payment in November which caused the December invoice to be higher. Since the customer has been with us for many years, we have flagged the account to be exempt from early termination fees even though the contract auto renews yearly. We apologize for any inconvenience but do not see where we have not worked to meet the customer's requests.

My predecessor signed a contract with Lingo a few weeks before he left the company, in January 2023. The contract stated the monthly charges per line were to be $43.95 per line for seven lines for thirty six months. The first bill in January, the charges were $43.95 per line. The second month's bill, the charges were $51.71 per line. I was unaware of any of this, I started working at the company a few months later.Currently the company is deciding if we should pay the penalty and walk away from Lingo, because the service is mediocre to poor. I called today to find out what the cancel the contract penalty would be. To verify the start date, I looked for the original contract, and this is when I discovered that we have been overcharged for eleven months. I called Lingo, and she told me that the government, ******* had raised rates and they had to pass it along. She told me to look at my February 2023 bill and I would see that the government, ******* had raised the rates. There was not a notice that there would be a price increase by ******** I question numerous times, how can a contract state that a rate would be held for thirty six months and the rates were increased the first month. So far, I have been overcharged $651. I would like Lingo to let me out of the contract without any penalty.

Unfortunately, we there is not enough information provided to locate an account. We will reach out to the customer directly to assist.

I was a customer for many years but I was not using their services often enough so I always ended up with fees. When I have tried to cancel they suggested a prepaid account. Unfortunately that was a another type of scam, they ask money upfront $10 even when I have explained that I am not using the service often, only to have the account closed and $6 left on the accounts were never returned to me because they dont refund money.I have called and spent hours on the phone being transferred from a department to another, and when I requested a supervisor they asked me to send an email. The response I have received contains a phone number the goes to voicemail regardless when you call. My suggestion is to save yourself the aggravation and find another company.

We apologize for the inconvenience. I have reactivated the account with the remaining balance of $6.60. Per the terms and conditions for prepaid services, they do expire if not used with 12 months. You may use the service for any long-distance calling including domestic long distance. Unfortunately, the prepaid service is non-refundable so please use the balance to place any needed long-distance calls.

I have been trying to cancel my lingo account most of today, 11/28/23. No matter how I try I get somebody trying to give me a free Wallmart Gift Card, somebody who can't help me, somebody who gave me another telephone number, thanks ******* that is for ********** Nothing works. Not even their business site, my.lingo.com. I can't pay my account because I owe a (*****) The phone attached to is not working.

We will reach out to this customer directly as there is no balance owed on their account. We apologize for any inconvenience.

Lingo apparently acquired Excel long distance some time ago. WARNING to all old Excel customers: The contact information on your Excel bill is not correct, plus Excel.com is gone. There is a unpublished customer service phone number for the stranded Excel customers.Multiple phone numbers lead you to a disconnected phone, and you get dropped. Even the number provided on the automatic message when they turn your service off is incorrect. **************** sends you back down the same erroneous paths. Eventually I had to pay through some other communications website. In the mean time they charged a late fee and shut off our service. I got the run around on my billing details. Then the best response yet: You can't close your account until you pay, but we can't take your payment right now, you'll have call back?!?!?I contacted Lingo via email. Most of the other customer service links on their website don't work either. To their credit, they did answer back. The funny thing is they attached an Excel billing statement to support their claims, a statement that had the same erroneous contact as my previous statements had, plus it showed the $5 late fee that two other agents claimed was not applied?The email string got elevated, but basically same response. "Sorry for the inconvenience, but this is basically your fault". They didn't take down the phone numbers that didn't work, they really didn't want to know the details, and they didn't act like there was much that would be done about it.The **************** Manager actually said in an email that I had two chances on the phone to pay or correct the issue, basically blaming the situation on me.So I thought I would get the word out, since I doubt Lingo will.Decades of being a customer, with most of the years on auto payment, only to be shutoff and fees assigned while being provided bad information. Then to have a Manager claim (falsely) that I had two opportunities to correct the issue.Unbelievable. Stay away.

We have reviewed and confirm the contact information on the invoice this customer received is currently down and we were unaware of the issue until he reported it. We do appreciate him letting us know the numbers were down. We are working to get that corrected. The customer stated he was unable to reach us or make his payment, but he did speak with two different agents that could have processed his payment for him. He did not request to do that. The late fee was applied due to the expiration of the credit card on file. The customer was never "blamed" for the issue. We simply tried to explain to him what caused the issue. His account has been closed at his request. We sincerely apologize for the inconvenience.

Landline out again. Tech Support is useless. Tried to talk with sales (they are at least in the ****), but twice I was cut off mid sentence to transfer me to the "tech support" call center to deal with those who speak broken English and NEVER accomplish anything; I have been hung up on, disconnected and twice yelled at by some dude! (There are a few good customer service/technical support people, but it is rare to actually speak with them! We have been without our landline for weeks at the time. I also tried to email them at an address I had been given previously and it was returned as not deliverable. In addition, the recorded message on their phone advises issues can be handled on line ... nope, that service is unavailable (as I found when I tried that avenue, as well). We have been with them for years, but I am just about finished. With one of our outages, after probably five or six scenarios as to the cause, I was told that the phone line was "migrating" and lost my two ringmaster numbers. Finally gave up on those being activated: they appear on my bill, but don't work. After 45 days, we did get the dial tone back, but call waiting wasn't activated! It just goes on and on. I was even told that no one else with Lingo has the issues I do (which seems misleading given the many comments and one-star ratings i have read here! Today, I did finally reach a call center (not in this country, of course) and got a "repair ticket" issued and about an hour or so later, it was followed up with a scheduled tech visit. I was on my cell phone for nearly four hours trying to get assistance prior to this last call. I have been with this same company (well, sort of the same ... its name has changed multiple times and with each new name, the service deteriorated) for many years. I would be willing to bet my first born son that there won't be a response to this!

We sincerely apologize that there was no response to this review and for the trouble experienced. We just received this notification today which is why there was no response received previously. We do show that the issues appear to have been resolved and credit issued for the time the service was down. Again we apologize for the inconvenience.