Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  115 Gateway Dr Macon, GA 31210-1141

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lingo called me and offered to lower my ******* phone bill. I was explicitly told that my phone plan would not change and still be with *******. Come to find out my phone number was removed from ******* and a new plan was set up with Lingo. I was charged $500 by ******* for breaking my contract and removed my phone plan. I called ******* and they reinstated my previous plan and corrected the charges. A week later I call Lingo to close my account and they lied and told me my number was still with Lingo and that closing my account would result in my number being taken away. I call ******* to confirm my number is with them and they said yes. I preceded to call Lingo again to close my account and was told that I would be charged with a early termination fee. I quoted the contract that said no fees would be charged if given 30 days notice. I was transferred and hung up on. I'm just trying to close my account with Lingo as they are no providing service anymore. I was lied to by Lingo and when calling to close my account being told lies and was mislead to sign a contract that states thing completely different from what I was told over the phone.

  Business Response

  Date: 02/22/2023

  We have reviewed and see this is a new account for us. The reason the customer received pushback to confirm with their new provider is because if we disconnect the line and it for any reason is not with the other carrier, they will lose that telephone number and dial tone. In reviewing records, it does appear the number is with ******** so we are working to have the account closed and credited.
  
  Lingo is a separate provider and is not affiliated with ******** We apologize for your inconvenience.

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19440316
  
  I am rejecting this response because I am waiting for my account to be closed and credited. Currently I'm still waiting for the credit as my account still shows a bill. I want to make sure that I am no longer charged and willing to wait. When I log on I still see the billing and no credit has been added. I was told that the billing was going to be corrected on the billing date 3/03/2023. Until I see that the bill is credited I will wait before closing my complaint. I appreciate **** for responding to my emails and finding a solution, but until I see the bill has been credited and everything is fixed then I will close my complaint. Based on previous interacts, I'm weary about the credibility of this company and want to ensure my account is fixed before resolving the complaint. 
  

  Sincerely,
  
  *********************

  Business Response

  Date: 02/23/2023

  While we understand the customer's stance, the system is set up to automatically backdate and apply credits when the next invoice is generated. That will not happen until 3/03/23. The customer was advised in a direct email that if there is any remaining balance once that is completed, we will credit to $0.00 balance. We as a company are required to provide a response to this complaint within 7 days so we cannot wait for the invoice to generate to provide a response. 

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While my billing still needs to be corrected I will resolve this complaint while I wait for the credit to be applied. I'm still weary about the actions of the company but have received communication. I believe the call center is what's causing the main issue. When I spoke on the phone I was repeatedly misinformed and blatantly lied to. I was transferred to multiple lines then hung up on. In dealing through email I find that communication is clearer and a solution is resolved faster. I hope that my credit will arrived as was told to me and I appreciate **** for emailing me. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ************** is the name of business that I own. Business Phones went out at 10 AM on January 20th, 2023. First Lingo told me would be repair by the following Monday 1/23/23. I told them this is a business line and I am out of business without my customers being able to call me. My business has dropped to nothing as people call me and make appointments to get their trucks in to be serviced and I have no phone. Lingo lied 3 times on dates it would be fix and now won't even give me a date to when phone will be fix. Not only my phone but other businesses down Hwy 69 are out. Today it is 18 days of no phone service and my calls to them fall on deaf ears they will not respond. Please I need your help. You can't call me as this ************ is only phone I have. I am using my sisters internet to get in touch with you. If you call it rings and rings like working number but line is out of service and my phones do not ring. If you need to contact me please contact me you will have to email my sister at ************** and she will get ahold of my son to get message to me. If you need to talk to me please give my sister message and I will go use a friends phone to call you back. Not only am I out of business my 92 year old Mother is in a nursing home and I *************** emergency contact and they can't even get me. Please help me. Account # with ********************** is ********* their phone number is ************. I would appreciate you quick response and advise. Thank you, ******** ************** - Owner ***************************

  Business Response

  Date: 02/08/2023

  We sincerely apologize for this inconvenience. The repair of the lines is done by the major Bell carrier in your area. We have a repair order submitted but as of this morning AT&T has advised that there is no estimated time of repair due to their inability to access where the issue lies. This is affecting multiple customers in your area. We will continue to push for a resolution but unfortunately, we can only go by the information AT&T is providing us. We will also credit your account for the time without service. Again we sincerely apologize for this issue. 

  Customer Answer

  Date: 02/08/2023

  Their response to you is NOT what they told me.  They told me just  yesterday,  that AT&T was waiting on parts to repair and had no clue as to when parts would arrive.   As of this morning I walked into my shop and after 19 days of NO service  only to find my phone is working this morning... for how long only time will tell.   I want to thank the BBB for their excellent service and for getting the ball rolling.  But wanted you to know as of this morning Lingo tells you no clue when service will be repaired due to AT&T inability to access where the issue lies, but yet my phone as of 8 AM this morning is working. Sure tells me that Lingo and AT&T do NOT communicate well if at all. 

  If my phone goes out again or I do not received credit they claim I will get,  BBB will be the first to know as Lingo plays games and I am tired of it.  They have cost me God only knows how much revenue due to their horrible service and my business phone being out for 19 days. 

  Again, sincere Thank You to BBB.

  *************************** - Owner of ******** Diesel Service   ************

  Business Response

  Date: 02/13/2023

  That is *********** We are glad the service is now working. There is no benefit to us as a company to have a customer out of service, so we are glad this has been resolved. We did receive the notification on Friday morning that the dial tone had been restored. We did issue a credit of $89.48 for your February invoice for your inconvenience. Again, we are glad the issue has been resolved and apologize for the inconvenience. 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Startec Global Communications customer for close to 10 years. ********************** seems to have taken over Startec's business, yet emails & the website are still using the Startec name. On March 22, 2022, I signed up for an offer from Startec, giving me double free minutes for international & toll numbers. I had to sign up for double my usual commitment, i.e, $28 instead of $14. I left the country on April 20 to care for my elderly disabled parents in Europe, returned on June 20, flew back to Europe for more care duties on Sep 8 and was unable to return until Nov 17. Upon my return neither my regular Startec account nor my free minutes worked. I contacted Startec re my regular account. They logged the issue & promised to let me know when it was fixed. I never heard back from them but tried my account again a few days later, It worked but I still had problems with the free minute account but did not have time to follow up again with Startec again. I therefore bought more minutes for my regular account. I now need to top up my minutes again, so I contacted ********************* about my free minutes. I was on the phone with a representative called ******* for almost 30 minutes. ******* confirmed that my free minute account was not working. She spoke to a supervisor who said that either I had used the minutes/they had expired. The supervisor would not speak to me directly. I had to request a call back. I know I had not used all the minutes because I had been out of the country for over 4 months in 2022,. However, upon closer inspection, I notice in very fine print at the bottom of my free minute email it states that the free minutes expire after 90 days. This was never shared with me prior to me accepting the offer. Startec/Lingo needs to credit my lost minutes. I should not be expected to spend another 30 minutes on the telephone with a supervisor. This is an unfair practice to get customers to pay double. Regular minutes do not expire.

  Business Response

  Date: 02/07/2023

  We have reviewed the account. As the customer stated the free minutes do expire if not used within 90 days of receipt. We have no way of knowing whether a customer is out of the country. As a courtesy we have issued a new Free Minute PIN for this customer which will be emailed to her directly for use within the next 90 days.

  Customer Answer

  Date: 02/14/2023

  Thanks so much for your invaluable assistance to date in this matter. I responded to ********************* at Lingo earlier today. I am attaching my response in a PDF file. Unfortunately, I am experiencing issues with the new PIN and have requested that the free minutes are credited to my regular paid account to avoid any future issues.   

  Business Response

  Date: 02/20/2023

  We have reviewed and see the customer has made multiple calls using her new Free Minute *** provided. Her statement is that she has trouble placing some international calls, however the *** does still work for other calls. There are multiple reasons a call may not go through at any given time. We do show the customer has 178 minutes remaining from her original balance of 250 on her Free Minute ***. That *** has now been disabled and the remaining balance was applied to the customer's regular prepaid balance. 

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for 30 days to disconnect my business phone. **************************** ******************************************************************* ************* Number to be disconnected Account Number ********* RA ***** Ticket number- I have been given 2 different ****** and ****** I am not under a contract with Lingo.1/9/23 Spoke to ****** to schedule disconnection. He told me it would take 7 business days to disconnect. I needed to return the phone they gave me and I would need to call back to rectify that it is disconnected. 1/23/23 Spoke to Jhon. He told me it would take 15 business days to have the phone disconnected. He said the debit from my bank account that was processed 1/23/23 was legitimate.1/30/23 Spoke to Farid. He said my phone was to be disconnected today. When I pressed to speak to a supervisor, I spoke to Supervisor Braider. He said there was some delay in disconnecting my number and he would follow up on it. Lingo is the most unprofessional company. I have had a problem with them in the recent past and had to file a complaint with the BBB to resolve that problem. A small business like mine should not have to resort to filing a complaint with the BBB to disconnect a service. Of course it is common knowledge that new telephone service with Lingo could have been set up right away but its the disconnection they make unnecessarily difficult. What I hope to accomplish is to have my business phone service disconnected TODAY and for the billing to be refunded since 1/17/23. Thank you for your time and attention to this matter.

  Business Response

  Date: 02/01/2023

  We have reviewed and do show this account to be closed as of 1/30/23. There was a small delay in processing the original request however the account has now been closed per the customer request. We did issue a credit of $14.69 to credit back to 1/17/23 per the customer's request. We apologize for the inconvenience.

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Believe I was slammed into a phone contract with this company when I was trying to resolve other issues with my then current provider. Never received contract from Lingo. Next thing I know they have taken over as phone service provider on my business line in my house. Discovered this when I could not make any ouside area phone calls. The next step I took was trying to get answers from Lingo. They just directing me to an out of country call center which was no help. This led to the cancellation of my supposed contract leading to a termination fee of $2,276.30. With the notice that it will be sent to a collection agency.

  Business Response

  Date: 01/24/2023

  We have reviewed the account and show the service was authorized by a lady stating her name was the same as the name appearing on this complaint and that she is the owner and authorized person to make changes to the account. The customer was further asked if she understood that Lingo and AT&T are separate companies to which she replied, "yes they made that clear". The customer was emailed a contract to the email address provided in this complaint and sent the signed contract back to initiate the service being changed over to Lingo. We do have the documentation to confirm that this customer was not "slammed" but did in fact agree to the service. We are as a courtesy going to waive the *** fees agreed to in the signed contract, but the customer will be responsible for the service charges during the time she was with Lingo. A corrected invoice will be generated on 2/07/23 and the customer will be responsible for that balance.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landline has been out since the 3rd. I don't have good cell service in the rural area in which I live I have called Lingo every day, and every day they say they will send a tech to my home, but none ever comes. I would like my landline service resolved as asap. My landline number is 740-373743. Customer number *********.

  Business Response

  Date: 01/26/2023

  We do show this customer is part of an outage in their area. Our most recent update indicates the resolution requires additional manpower to resolve and the date provided has been pushed back to 1/27/23. That update is as of this morning. We sincerely apologize but we must rely on the major Bell carrier in that area for repairs and this issue is currently affecting multiple customers in that area. The information provided is what we are being given by the major provider there. We do hope that 1/27/23 is that last time the request will need to be pushed back. 

  Customer Answer

  Date: 01/26/2023

  I found a techNation, 3 miles from my home yesterday. I almost begged him to come look at my phone. He found the problem in a box not related to the big outage. I only took a couple minutes to fix now if I can get my monthly bill. Adjusted where I had no phone for almost a month I would be happier. Thank you.

  Business Response

  Date: 01/27/2023

  That is great news. We are happy that you were able to get the issue resolved. We have issued a credit of $57.95 for your days without service. There is a remaining past due balance for the December invoice of $37.26 that needs to be paid as soon as possible to bring the account current. The account invoices on the 21st of each month, so the January 21st also just generated. We apologize for your inconvenience and time without service. 

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wait to file a complaint against Lingo Communications as it relates to them incorrectly terminating my home phone on 1/13/2023. When I contacted them on 1/13/2023, I was told that my services would be resumed with ***** hours. Today is 1/20/2023 & still no phone service. I have called & been given the run-around for this entire week. I am now being directed by their company to contact their parent company ******* to try to get some resolve. I pay Lingo monthly & on time, not *******. I do not have an outstanding bill that needs to be satisfied. I reside with my sister who is mentally ill & does not have a cellphone, therefore it is very important that my house is turned back on.

  Business Response

  Date: 01/23/2023

  We have reviewed the account and see the customer contacted us on 1/13/23 to report issues with her service. We did open a ticket and proceeded to try and resolve the customer's issue. We received confirmation on 1/17/23 that the customer's service was ported to a new provider on 1/12/23. Since we were no longer able to submit repair issues for the line, we did submit a new service order to have the line ported back to Lingo. That order is in process and generally takes 5-7 business days to complete. This order is showing a completion date of 1/25/23. We believe that once the order completes that the service will start working again, but please let us know if that is not the case. We apologize for the inconvenience. We are doing everything within our power to have the line ported back to Lingo and get the service working. We are not able to take any further action until the line belongs to Lingo again.

  Customer Answer

  Date: 01/23/2023

  My mother did NOT put in a request to transfer her line as explained to the numerous representatives at Lingo. Despite having no home phone service for a week & 3 days (thus far), she still wants to have Lingo as her provider. There may have been a glitch on Lingos end that they are NOT willing to own for whatever reason. Also, my mother needs to be compensated for the loss of service for the time she has been without services. They was quick to terminate her services but moving at a snails pace to reinstate her line. I would hope that her phone number remains the same as it has been for years as that would DEFINITELY be an issue. This is NOT the first time that there has been an issue as it relates to her phone services. 
  

  thanks! 

  Business Response

  Date: 01/24/2023

  As previously stated, we received notification that the line was moved to another provider effective 1/12/23. Whether that was an agreed to change I am not able to address. By law if another provider submits an order for the service, we have to release the line. If the service was switched without authorization it would need to be addressed through that provider. We do have an order in to move the service back to Lingo and as stated earlier that order is due to complete tomorrow 1/25/23. Once the line belongs to Lingo again, we will be able to proceed with any repair issue if needed, but we are in hopes that once the line is moved back to Lingo that the service will start working again. We apologize for the inconvenience, but our hands are tied until the line is back with Lingo.

  Customer Answer

  Date: 01/24/2023

  Hmmm, seems like Lingo is not wanting to take responsibility for what happened. I am sure Lingo would have a recording of such transaction that took place as all calls are monitored for customer service, therefore provide recording & produce record log of the person who took the request. Also, if my mother requested the transfer, why would she contact Lingo the next day (1/13/23) to report a problem with her line? Make it make sense because it doesnt. Like I stated previously in my emails, this is NOT the 1st time that she has had issues/problems with her telephone service. Look at her history with this company, as it has changed companies about 3-4 times thus far & she has remained a faithful customer with NO overdue balances or disconnections in the past. She also wishes to remain with your company regardless (to my dismay). Kindly restore her service with her same phone number & credit to her account for the 1 week & now 4 days. Its okay to admit that your company was wrong, everyone makes mistakes, we are all human. The mistake is NOT on her end. 

  Business Response

  Date: 01/26/2023

  We have confirmed the customer's service has restored once the line was moved back over to Lingo. I spoke with the customer this morning and she confirmed all is working. I do agree that this is not your mother's fault, however it is not Lingo's fault either. We would not have any recorded calls for changes if the service is being moved to another carrier. The other carrier would have that information which is why we suggested checking with that provider. It would make no sense for us as a company to move our customers to other providers for no reason. We are happy that the customer's service has been restored and is now back with Lingo. Please let us know if we can be of further assistance.

  Customer Answer

  Date: 01/26/2023

  Good Day! 
  

  A representative JUST called my mother to check that her phone service has resumed. The rep asked no further questions nor did they provide any information about crediting her account for the time that she did not have services. I am saying thank you for resuming her phone services but kindly provide what the credit will be. 
  

  thanks! 

  Business Response

  Date: 01/30/2023

  The issues experienced with the loss of service were due to the customer's lines being ported to another provider and that provider not having the service set up correctly. Once the lines were ported back to Lingo everything started working again. There has been no mention of anyone checking to see who the provider was that took the service off of Lingo. They would be the responsible party for applying any credit as the issues were in no part related to anything Lingo has done. We have issued a credit of $44.07 as a courtesy for the inconvenience the customer has experienced but again ********************** is not responsible for the issues experienced. 

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a collection letter from Lingo/Bulleyes for 200 dollars for early cancelltion on phone service.I spent the day looking for numbers to talk with someone about this. I asked for a contract agreement that I had sign for renewing year to year. NO reponse. I would have to leave a request for contract with customer service, and then they would get back with me. I have had this service for over 5 years and cancel in DEC 2012. I donot owe these people any money, and now they are putting me in collections. PLease Help. These are numbers I contacted, ************* and F: *************. I feel as though they scam money for people.el

  Business Response

  Date: 01/12/2023

  We do show this customer was with our service for many years. We have issued a credit for the *** fee that was billed as a courtesy for a long-time customer. The account does now reflect a $0.00 balance. We apologize for the inconvenience.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have made multiple attempts since 04/21/2022 to drop this service and continue to be billed monthly. We have made phone calls, replied on the billing return that we cancelled the service. I have a record that the disconnect was processed by Lingo on 4/21/22 but continue to receive new charges. All charges from 4/21/2022 should be reversed from the account and the account cancelled as of 4/21/22.

  Business Response

  Date: 01/11/2023

  We have reviewed the account and show the customer's account was closed and backdated to 4/21/22. The customer did call us on 3/30/22 regarding a disconnect but stated she would call back. We will issue an additional credit of $56.10 to the account for the timeframe of 3/30/22-4/21/22 as a courtesy. The last payment received on the account was 1/27/22 which was well prior to us being advised to disconnect the account. I have been in contact with the customer by phone and advised of the findings and the remaining balance on the account at this time is $239.59. The customer was advised that once that amount is paid for services prior to the request to disconnect there would be no additional invoices received. We apologize for the inconvenience. 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landline at my chiropractic business is not working. Have contacted lingo everyday for the last 5-7days trying to get them to fix it. Have been told every time a work order was placed and a technician would be out to fix it and no one comes to fix it. They were also supposed to be putting a call forward from landline to cell phone so patients could get in touch with the Dr and they havent done that either. Spoke with a supervisor and explained that this is a Dr ****** and we need the phone fixed now. She just responded by saying she would put a high priority on the work order. I am at a loss as to how to get them out to fix my phone. I have had the same phone number for 22 years and am afraid if I try to switch phone companies they will not release my number. Is there someway they have to release the phone number to another company?

  Business Response

  Date: 01/11/2023

  We apologize for your inconvenience. We were able to get a technician out to repair your lines yesterday 1/10/23. We did try to call the office this morning and it appears it is not open on Wednesdays. A voice mail was left regarding the repairs. Please let us know if any issues still exist. Again, we apologize for your inconvenience.

  Customer Answer

  Date: 01/12/2023

  Yes, the phone lines have been restored.  Im still very disappointed in Lingos customer service and lack of concern or priority to restore phone lines to a ***********  Its a shame that many, many phone calls to customer support to resolve the issue didnt seem to be enough and we were forced to finally contact BBB for help in this matter.  We will be switching service providers after this nightmare.  
  
  Thank you BBB for the help! 

  Business Response

  Date: 01/13/2023

  I sincerely apologize that this was not escalated earlier. We do value you as a customer and hope you will change your mind. We have issued a credit of $40.85 for the days without service and again we apologize for your inconvenience.

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************