Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  115 Gateway Dr Macon, GA 31210-1141

• 

  Lingo Communications of Kentucky, LLC

  421 W Main St Frankfort, KY 40601-1815

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

• 

  Lingo Communications, LLC

  2300 Main St Ste 340 Kansas City, MO 64108-2414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was a long-time customer of Excel **********************. I guess those customers were transferred to Lingo when Excel went defunct, even though the ******************* states it's coming from Excel. My mother is 91, lives alone and is hearing impaired. A couple of months ago she was no longer able to call me. We didn't know why. Then she went to call a number she calls frequently to get her prescriptions filled. The call would not go through. I asked who her service was through and she said Excel. I looked them up and saw the company went out of business (didn't notice it was decades ago) and thought that's why her phone is no longer working. I called one of the main phone companies and asked them to take over her service. She then tells me she's still getting billed by Excel, which is odd since they're out of business. So I called the number on her bill and was connected to Lingo. I terminated her service (mind you, she hasn't had service in two months) and told them she would not be paying the last bill (why should she?). I spoke to 4 people, was disconnected twice, someone told me my mother should have called when there was an issue, I said she did and she was told they couldn't help her. They won't cancel her latest bill. I asked to speak to a supervisor, he wasn't available, asked for a call back, was told I would get one, and of course never did. How do you terminate an elderly woman's phone service? She pays her bills. She needs her medication. This is sickening. Not surprised to see such a terrible rating from this company.

  Business Response

  Date: 05/08/2023

  We did respond stating there was not enough information provided to locate the account. We have worked directly with the customer for resolution. The was resolved on 5/50/23 with the customer directly. 

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After an inability to resolve issues with Lingo Comm (BBB has helped me with before), I chose to close my account. At every turn they have to be pushed to be an upstanding company. I made my last payment 1/23/23 for $33.78. My account was left with a credit balance of $17.16. This credit was shown on my account on the 2/23 and 3/23 statements. Do I have to wait for 4/23 etc? Thank you.

  Business Response

  Date: 04/18/2023

  We have reviewed and confirmed this customer is due a refund of $17.16. We have forwarded the request for refund processing with the batch that will process on Monday 4/24/23. Please allow **** days from that date to receive the refund. Please let us know if there are any additional issues. We apologize for your inconvenience.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm working on behalf of *****************, owner of *************** in ********** **. Somehow, some of ***************** phones were transferred to this Lingo company- he is receiving bills and has an account but he has no phone or internet service at one of his stores. This has been going on for a few months. We are trying to move the phone service to ******* but they are unable to complete a "port" because Lingo has a hold on the numbers. Last week a Lingo rep told me that the hold would be released. This has not happened. I called back today and I have either been getting the runaround, sending me back to ******* with a non existent pin number, or (currently) not answering my calls at all. They act like they can't hear me, or there is silence on the line, or just music. It's not legal for them to maintain a lock on these phone numbers. And maybe most important- the business never signed up for this service in the first place. WE ARE STUCK. The business has had these phone numbers for decades and feels it's important to maintain them for customer recognition.

  Business Response

  Date: 03/28/2023

  We have reviewed the account and see this customer reported an issue on the afternoon of 3/27/23. We do have a technician scheduled to come out for repairs today 3/29/23. We apologize that we were not able to get anyone out sooner. We do request the earliest possible date/time when a technician request is submitted. This issue should be resolved today.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called Lingo contacted me in June of 2022 advertising that they recently got a contract to start working with **** to provide customer service support and billing and that would help lower my total bill since I was paying a lot for several phone lines with ****. They assured me that my lines would still be managed by **** but they would just be the customer service and billing department. I was not informed in any way that my lines would be ported away from **** which meant that technically my service was cancelled with **** without my knowledge. The bill was never lowered and basically stayed that same once the Lingo company ported my phone lines away. It was an absolute nightmare to get the lines ported back over to ****. Lingo then wants to charge my company a little over $2,200 for disconnect fees when I didn't authorize my lines to be ported away and they have been trying to get money from us since November of 2022. Do not do any kind of business with this company! Stay away! They are not a trustworthy company! I just want them to leave us alone and to warn others to stay away.

  Business Response

  Date: 03/24/2023

  We have reviewed the account and have the recorded sales call with the person online stating they are the same person who has filed this complaint. Lingo and AT&T are two separate companies, but we are a reseller of AT&T. The customer was contacted in December regarding her billing dispute and was advised at that time that the account would have an Early Termination fee as the service does have a contract. The customer did not make any attempt to dispute the fee at that time. We have issued a credit for the Early Termination fees. The customer will be responsible for the remaining charges of $208.62 as she did agree to the service and did use the service for a short time. We apologize for any confusion. 

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services with the business the last day of August. which would have been 08/31/2022, it was for phone services. I called them and told them that I had not had phone services for over a week and they said that someone would be out, but no one never showed up. I was hoping that they would have gotten ahold of me instead of ************. The business does owe me for September, but I would like for the business to stop contacting me and to stop sending me bills. I informed them that we have wireless and that was back in November 2022.

  Business Response

  Date: 03/30/2023

  We have reviewed and see this customer contacted us in September regarding a migration and checking the status of the service and completion. I do not show that the customer requested prior to 3/20/23 to have the account closed and at that time there was a partial credit issued for charges incurred..  We have now issued a final credit to bring the account to a $0.00 balance. We apologize for any inconvenience. 

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company Shopware canceled our service in October of 2022. We had a credit balance of $150.88 that we were told would be refunded via check within 2-3 months. After 3 months and no check I called Lingo - I was advised that they would elevate the issue and I would receive a call back to advise when we would get our balance back. After 2 weeks and no call back, I called again and was told the same thing - they would elevate the issue and I would receive a call back. Again, another 2 weeks went by with no call and no check. So, I called again and asked to speak with a supervisor - the supervisor apologized and said he would look into it and call me back to let me know when we would receive our credit balance. It has now been 3 weeks and again - no call back. We would like the $150.88 that Lingo owes our company.

  Business Response

  Date: 03/22/2023

  We have reviewed and see the customer is actually due a refund of $160.88. That amount was applied back to the credit card on file this morning. Please allow ***** hours for it to appear on your account. Please let us know if this does not happen. We apologize for the delay in processing. 

  Customer Answer

  Date: 03/22/2023

  This sounds good - we will respond when we see the credit on our credit card.   Shouldn't have taken 5 months to get this done, but if we get the money we are owed - we will be satisfied.   I will respond again once we can confirm credit is on credit card.

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our organization has incurred a termination fee of $1,724.84 from Lingo Communications. The service line experienced an outage, which we promptly reported to the provider. Despite their attempts to remedy the situation, the issue remained unresolved. As a result, we were compelled to transfer our service to a different provider in order to resume our operations and process payments through phone.Our contractual agreement with Lingo Communications stipulates that we are bound to a 36-month service period and are liable for termination fees if the account is closed prior to the completion of said period. However, the contract does not specify any provisions for service outages or failure to provide services. Our organization believes that Lingo Communications is at fault for the service outage, thereby breaching the contract prior to the completion of the 36-month period.We attempted to appeal to Lingo Communications regarding the termination fee, but to no avail. Despite calling them five times over the course of two months, we were informed on each occasion that we would receive our contract within one hour of the call and be able to initiate the appeal process. However, we only received the contract after the fifth call, which was 24 hours after the initial request.Our organization believes that Lingo Communications has acted in an unprofessional manner and provided substandard customer service. Furthermore, we experienced multiple service outages within one year of working with them.

  Business Response

  Date: 03/17/2023

  We have reviewed and see the customer did experience issues with the service. We have issued a courtesy credit for the *** fee which will bring the account balance to $0.00. We apologize for the inconvenience experienced. 

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Lingo 1/18/2023) at 9:40am. and cancelled my service. I received a bill on2/7/2023 this I paid. I called again 2/15/2023 and was assured I would not be receiving another bill. Today 3/13/2023 I received another bill. I called again and was told I had an outstanding balance. I do not. I was paid in full in February. I do not have any phone service and do not wish to deal with this business. This business is a scam. My phone was hijacked from a different carrier.

  Business Response

  Date: 03/17/2023

  We have reviewed and see the customer did request to close the account on 1/18/23. There was an unexpected delay in processing the request. The account should have been backdated to the original request date, but that did not happen. We have issued a credit to bring the account balance to $0.00. We apologize for the inconvenience. 

• Initial Complaint

  Date:03/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online payment on 11-27-22 with a confirmation #********* for $110.42. The money was not taken from my checking account. I was double billed in December, which I paid. I never followed up to see if the November payment had been collected from my account until mid February. To this day, it still has not been withdrawn.I have not paid the February bill in hopes this problem could be remedied and they finally withdrawn the amount I had a confirmation for.I have tried to call their customer service number only to be kept on hold and eventually disconnected.I have tried to leave a voice message but their voice message center is full and no more messages can be left. Their website does not provide a link to leave any email messages.When they called to me on Friday, 3-10-22 I waited for their live person to pick up on their end, after 20 seconds they disconnected the call.

  Business Response

  Date: 03/16/2023

  We have reviewed and show that the payment of $110.42 was initially applied to the account but was rejected and an invalid account when submitted to the bank for payment. The amount was added to the next months invoice. The rejected payment could have been due to a mistyped account number. The customer has paid that full amount in their payment on 1/23/23 which brought the account to a zero balance. The account currently has a past due amount for the 2/01/23 invoice and the March invoice generated on 3/01/23. There is no adjustment due as the payment in question was returned as unpaid so it was added back to the account balance. The customer has paid the amount in question and only owes for the February and March invoices at this time. We apologize for any confusion. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19585401
  
  I am rejecting this response because:  There was no error on my part for entering incorrect account information.  I always double check the information before I hit submit.  My bank shows no attempt on this company's attempt to collect payment.  Unfortunately, I hand write the confirmation # when payment was accepted instead of printing a copy.  But, even printing a copy of the confirmation would not show the accuracy of the account numbers provided.  I have used the online payment process in the past with no problems.  

  I'm simply tired of this company's lack of customer service and the inability to actually talk to a real person on this matter.  It's time to change to a company that actually wants to keep me as a customer and be available with real people to have a real conversation.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/17/2023

  I am not sure what else can be said. The payment did not process through the bank, so the balance was added back to the account here. The customer has since paid that full balance so there is no past due related to that payment. The past due amount is from the February invoice that has not been paid. We did issue a courtesy credit of $25.00 for the returned check fee incurred when the payment did not process. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19585401
  
  I am rejecting this response because:  I have attached the last 3 invoices that show they have not given a $25 discount.  This came directly from their website as of 3-18-23.

  They have called twice in the last 7 days and each time they disconnect the call without giving me a chance to talk to a live person.

  When their attempt failed in November, 2022 for collecting payment, they failed to contact me to let me know there was a problem.  Instead, they sent a letter threatening to end service.  I attempted to contact them at that time but when I couldn't get through to them then, it was easier to simply pay the bill.  Now, I'm just ******.  There is nothing on their website indicating any discount other than the $5 monthly discount for preferred customer.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 2/3/2023 my phone line wire snapped off of main ******** have been without service for four days now. Called to request a repair each of these four days and still absolutely nothing has been done to help me. They keep saying someone will contact me, but every day that passes no one calls. I need my land line for work from home purposes. I am beyond frustrated with this company.

  Business Response

  Date: 03/08/2023

  We apologize for the delay and for your inconvenience. We do have a technician scheduled to be out on 3/10/23 to repair the service. Once the repairs are made we can issue a credit for the time without service. Again we apologize for the inconvenience.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***********************************************