Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications

  102 Brookwood Rd Atmore, AL 36502-3513

• 

  Lingo Communications, LLC

  433 Las Colinas Blvd E STE 500 Irving, TX 75039-5654

• 

  Lingo Communications

  PO Box 791371 Baltimore, MD 21279-1371

• 

  Tempo Wireless

  9410 Bunsen Parkway Ste 250 Louisville, KY 40220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last paper bill arrived june 14, paid the 15th -- they cashed it early 20's of june hasnt been used in over a week and called to close - not having received a bill cycle ends on the 3rd...After 40 minutes with customer service they said it was closed but unable to determine if there was a bill ****** on, shows $***** - so I called back 45 minutes later after being unable to answer my one question, she hung up on me.. and when I called back I was placed on hold The bill was paid each month for over 15 years - and they charge **** to mail a bill so, when I was a day late calling to cancel, I hoped for forgiveness, or a prorated amount I could pay when I called customer service Their website does not allow you to do this, their service is horrible and while dealing with everything else, this is just nonsense- I was on the phone for 2 hours- they say they can charge me ten days to disconnect the line, and that I owe a bill they know I did not use recently, doo not want want to use further, and just soaking funds in an unfair way I want the bill adjusted - I want to be able to pay the one day of service electronically without having a stupid $9 bill .... or the ***** they believe I should pay since they wont allow a customer to speak with someone who can understand the one problem- the person literally re-asked the question multiple times after 42 minutes and having her say "ok, I have information for you..... I need more information" when my only question was do I have a zero balance, or do I have a pro-rated bill because I want to settle the bill on the account today "ok mam, after you pay the next bill there shouldn't be one" ---- "why is there another bill coming? I just received one, and want to pay on the phone if there are any charges so there isnt a $9 fee"... "ok let me check why you are still getting bills" - "I'm not getting bills, I dont want any more" - nothing changed but hurt feelings on my end as she hung up

  Business Response

  Date: 07/06/2023

  We have reviewed the account and show the customer contacted us on 7/04/23 to close the account. An order was submitted on that date to have the account closed. These requests do take **** business days to complete. The order is in process of being completed. The billing cycle for the account is the 4th of each month, so the account generated a new invoice on 7/04/23. Once the account is closed it will backdate the billing to 7/04/23. We apologize for any inconvenience.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20273606
  
  I am rejecting this response because:
  

  I have not received a paper bill from them, even though they are charging for one and online it shows a payment due- all mail from my mom and dad is forwarded and being received so there should have been a bill if they are not making an adjustment. I called today and ****** said he is unable to view the account and unable to help me in any way. The phone was not used after the 24th and dialtone off as of July 6 - I truly would appreciate a courtesy adjustment on my deceased parents account as we did all we could in the crisis we were in to contact them as quickly as possible. It seems unreasonable to charge a full amount to a deceased person when someone tried to reach out before the next billing cycle, made contact on that day and they did not provide a full month of service. Thank you

  Sent from ******************************** (**************************)

   

  
  Sincerely,
  
  ********************************

  Business Response

  Date: 07/27/2023

  As stated previously, the billing cycle for the account is the 4th of each month. The account will not update until the 8/04/23 invoice at which time it will backdate to 7/04/23. 

  We apologize for your loss and your inconvenience.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20273606
  
  I am rejecting this response because: my mother died June 24th

  you were contacted as soon as poss 
  

  service  was not used 

  It was disconnected by the 6th 

   

  I just want a courtesy adjustment for the few hours considering the account owner died twelve years ago and the person using it passed - I was told by customer service after calling three times - first time they hung up on me second they said they had company issues and could not see any thing - ******* said if I sent death certificates which I did you would waive the charge 

  the company said they would issue a fix ticket and get back- have not 

   

  youre making a stressful situation worse and this is far more complicated than should be 

   

  please adjust this account to a zero balance - she paid in full the day the bill came in. She passed. You were contacted and did not provide a full months service- why are there so many hoops? 

  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving in the mail a past due invoice for $4.22 dated 3/1/2023 - I called the company to inquire as to what services we were receiving from them. In our call, I discovered that they were charging us for use of our POTS line ************. We have been paying **** for this line for over 10 years. They were not able to surface a signed contract for service. They gave one employees name as someone who asked for account access, but that person was terminated form our company prior to the time they mentioned. They then said an ******************* called to change our address and we have never had anyone at our company with that name. I was told that our number was deactivated and the account closed. When I told them that I was calling from that number and it was active as it has been for over 10 years with **** they were surprised and said they would look into it. I beleive that we have been a victim of a scam and asked for a refund of the $2,039.07 we have given them as we have never received services from them and they never had ownership of our phone line.

  Business Response

  Date: 06/21/2023

  We have reviewed the account and apologize for the misinformation received. The billing was an old bill from 2021. This customer had a toll-free number billed through Lingo until 11/24/21 at which time the account was closed per the customer's request. The account was closed but for some reason the billing did not stop until 1/01/22 which allowed the account to generate a final invoice for $4.22. That invoice was generated in error and has been credited to bring the account balance to $0.00. There is no refund due on the account as the customer did have service with us for several years with the toll-free service which was set up to ring to ************ which is the line the customer stated they have with AT&T. We apologize for the inconvenience.

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disconnected my ATT account on March *******, therefore I do not need a long distance carrier.. I mailed your bill along with a letter stating why I do not need your service.Now you send another bill. If you would just look at my bill, you would see I have not made a single long distance call since March 30, 2023.Call my disconnected number ************ and see what happens.Wake up and smell the roses.Respectfully *******************************

  Business Response

  Date: 06/21/2023

  We have reviewed the account and do not show that we have ever been notified either by the customer or your local carrier that the line was disconnected, so we would have no way of knowing without some type of notification. Based on your complaint, you notified AT&T to disconnect the line, but no one notified Lingo. We are submitting a request to close the account and back date to 3/11/23. This will clear the billing to a $0.00 balance once everything has been worked. We apologize for your inconvenience, but we were unaware the account needed to be closed. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the middle of December of 2022 we discontinued service with Lingo. I called them repeatedly for a refund owed, as they tried to charge me for breaking my contract with them. When I ask for a copy of the contract, which they finally admitted I didnt have, they credited my account. The credit went to an account, that did not exist any longer. They went so far as to send me to collections, which was sent to me in an email. I emailed them daily, but never received one response. I started calling them weekly, which I sat on the phone for up to 2 hours per call. They have since deleted my account off my phone and hang up every time I enter my account information. I was told in February they would send me my refund in 6 weeks. I talked again to them last Thursday, which they again claimed to resolve the issue in 48 hours. Now they will not even *************. I cannot even talk to anyone in *******, as they must have their offices out of the country. I am very frustrated at the situation.

  Business Response

  Date: 06/21/2023

  We have reviewed and apologize for the delayed response. A refund of $52.47 was applied back to the customer's credit card today. Please allow ***** hours for the amount to be applied to their account there. We apologize for any inconvenience. 

   

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 3 weeks without phone service only dial out sometimes couldnt receive calls have elderly uncle and if needed couldnt use phone. Ask for credit said something about partial credit but didnt explain how to receive need phone repaired

  Business Response

  Date: 06/12/2023

  We have reviewed the account and applied a credit for the issues the customer has experienced. We did provide full credit for the days he had no dial tone and half credit for the days he could not receive incoming calls. The total credit amount is $42.90 and will appear on the customer's 7/04/23 invoice. We apologize for any inconvenience. 

• Initial Complaint

  Date:06/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has obtained my contact information illegally and been calling my phone number from different numbers belonging to the 713 area code, 429 local exchange in *******, *****. This has happened nine times in the last six business days, and each callback leads to a full voicemail box. I therefore cannot leave a message asking this company to stop calling.

  Business Response

  Date: 06/08/2023

  We have reached out to this customer via phone and email and will work with him directly to determine if the calls being received are from Lingo. If so we will address to resolve the issue. We apologize for any inconvenience if the calls are indeed being made from Lingo.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called ***** to have the noise in our ph. Fixed and every time they come out the fix it, it only last 3/6 months, then when we drive by the phone boxes and they are left hanging wide open, water gets in them, mice gets in them and we continue to have noise and static in our ph. I am so sick and tired of having to repeatedly calling *****.

  Business Response

  Date: 05/23/2023

  We have reviewed and see this customer has a technician scheduled to go out tomorrow 5/24/23. Please ensure that the technician is aware of the constant issues with water in the lines. We apologize for the inconvenience. We do work diligently to ensure that you have reliable service. We are however a reseller which means the lines are physically owned by the major carrier in your area. The issues being experienced would be an issue with any reseller service as we must all rely on the carrier in that area to ensure the lines are working. Again, we apologize for your inconvenience.

  Customer Answer

  Date: 05/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is in a wheelchair and on oxygen . She was just released from ********* clinic after almost a two month stay . Our phone lines have been out since Saturday morning. This company does not take service calls during weekends / there is a recording for you to report it which I did. . I called today( Monday ) to report that we needed phone service restored because of my wifes health . They didnt know when they could get to it.

  Business Response

  Date: 05/23/2023

  We currently have a dispatch scheduled for 5/24/23. We have requested an escalation of this timeframe to have someone come out today, but we cannot guarantee that will happen. We apologize for your inconvenience, but a technician will be out tomorrow at the latest. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 representatives walked into my shop claiming that they could save me money on my phone bill and I would see no disruptions in my service. On the day of the switch I was without phone service for the entire day and my business depends almost entirely on inbound phone calls (I'm a flower shop). I spent hours on my cell phone with multiple customer service reps who all tried to blame me for the problems. I told them that this was unacceptable and I needed to cancel their (lack of) service immediately and they told me I could do that. Some time later I got a bill in the mail for a few hundred dollars for my "service", they than tried to say that I didn't cancel it, however I had ******* switch me back immediately as well as told the senior supervisor that I was cancelling immediately.. Now they are trying to bill me for almost $2000, the customer service line was a fast busy signal for days, and now they are refusing to let me speak to a supervisor when I call in. They took my business down for a day which lost me about $1000 (my average daily revenue), and I was forced to act to save my business. I do not believe that I owe them anything, much less this almost $2000 they are claiming. I am at my wit's end with these people... the service all around is horrible and highway robbery.

  Business Response

  Date: 05/16/2023

  We have reviewed and do not have enough information to locate an account with what is provided. We will reach out to this customer directly to assist in resolving their issue. 

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings. We are *********************************************** the Co-Owner's of Body By KBS **** We are equally filing a complaint against a company the contacted ** called Lingo Communications. On April 28, 2023 we were in the process of finalizing a contract renewal with our Business telephone service provider ***** We were waiting on a call from ********, a Supervisor from their ****************** to complete the renewal process. After contacting **** because she did not call **. We later received a call from someone who identified themselves as ********************* ***********). He stated he was an **** agent & that he would contact the ************ to have the supervisor call **. We received a call from someone who identified themselves as Nova with ****'s loyalty ***** She stated that they were offering a lower contract plan for our Business needs. She collected our Business information (address, phone number) & connected ** to ****** (*****************************). She stated that ****** (****) would be contacting ** by email. She called told ** she would end the call to contact her (******) & call ** back in 5 minutes with instructions to DocuSign. She (****) said that our account would remain under **** but as they (Lingo) are partners with **** & still provide analog phone line services due to most businesses switching over to digital/VoIP, that Lingo would handle the billing/payments but we would still be under **** as our service provider. She stated that we would keep our local, long distance, and international calling plans for a total rate of $170 for 2 years. After an abnormal wait time, ********************* finally contacted ** & stated that she would send the necessary documents to be signed over after she received them. We never received them for review and contacted ***** The Agent (Mercy) stated that Lingo Communications was NOT affiliated with them at all. We're concerned about the safety of our business.Reporting ***************************** Nova ************ ************

  Business Response

  Date: 05/04/2023

  We have reviewed and do not show any account information for this customer. We apologize for their inconvenience, but we are unable to locate an account or order with any of the information provided.