Complaints

This profile includes complaints for Lingo Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lingo Communications, LLC

  5607 Glenridge Dr STE 300 Atlanta, GA 30342-4996

• 

  Lingo Communications, LLC

  101 Log Canoe Circle Stevensville, MD 21666

• 

  Lingo Communications, LLC

  Reston, VA 20190-5376

• 

  Lingo Communications, LLC

  216 Centerview Dr. Suite 250 Brentwood, TN 37027

• 

  Cbeyond, Inc. - Headquarters

  3601 SW 160th Ave., #400 Miramar, FL 33027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lingo customer service on Thursday, August 24th to express my frustration with the services not working and wanting to know how to switch my provider back to the original ******** However, they ignored my request and assured me they would fix the issue despite my request to end the services so I can switch. They set up a service appointment for Monday, August 28th between 9am-5pm. I received a message at 2:17pm that they are on their way. Nobody showed up. I contacted the company again and nobody has been able to give me an answer as to why nobody showed up or when service will be restored. Nobody will also tell me how to cancel the services so I can switch providers and constantly ignore me when I tell them I want to switch back to what I had. I requested to speak to a supervisor both Thursday and today, but have yet to speak to one as well.

  Business Response

  Date: 08/29/2023

  We have reviewed the account and show that a ******* technician was dispatched today. They have advised that there is new equipment that would need to be wired in but was not able to provide an ETR at this time. We have contacted the customer to advise of this information. Since the lines themselves belong to ******* we are at their mercy as to when the issue is resolved. We will be able to provide a down time credit once the issue is resolved for the time the customer has been without service. We do value all customers, but the customer is free to change their provider at any time. They would need to contact the provider of their choice. We would want to advise though that the current issue will be ongoing regardless of any provider selected until ******* has repaired the line. We apologize for the inconvenience but unfortunately will be required to wait for ******* to complete repairs. 

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20534996
  
  I am rejecting this response because: the only reason the company has contacted me to provide any sort of update is because I filed a complaint with the BBB. If I hadn't, then they would still be giving me the runaround as to what is going on. Their customer service department still tells me they have no updates and will have their repair team or supervisor to contact me but this has yet to happen. They still have not provided any sort of explanation or remedy for why my time was wasted yesterday while I was waiting for the technician they requested to be dispatched between 9am and 5pm but never showed and in turn choose to blame it on ******** My service is with Lingo right now, not ******** however Lingo refuses to take responsibility for all the hardship and frustration they have caused and instead blame it on other providers. Another appointment time has been set for September 1st between 1-5pm. Am I really expected to continue to have my business disrupted and wait around for a technician who will likely not show up again? Am I being compensated for all the time I've wasted endlessly calling and emailing Lingo to see what is going on or for all my time waiting for these people to show up?
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/30/2023

  As stated previously, a technician was dispatched for repair of the service. This does not always mean that the technician will come to the residence. In most cases the issue can be resolved from the central office. In this case the issue was located without having to come to the location. We are not attempting to blame anyone, but simply explaining that we do have to rely on other entities to resolve this issue. This would be the case with any provider. As of this morning we are being advised that repairs have been made for the line. We did have a technician scheduled to go back out on 9/01/23 to ensure that the service is working. We requested an escalation of that date and are now being advised a technician will be out tomorrow 8/31/23 by 5:00 pm. Please let our repair team know if this is not the case. We also previously advised that once the issue is resolved we will apply a credit for the time the issue was reported down until resolved. We apologize for your inconvenience and assure you that Lingo benefits nothing from having a customer without working service.We do work diligently to ensure the service is restored as quickly as possible. 

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20534996
  
  The office is closed tomorrow, 8/31, which is why when I received the text to schedule the appointment I had requested Friday, 9/1. Now it has been moved to Wednesday, 9/6.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away early august and my father has dementia. This company is charging an early termination fee to close the account. Why are they allowed to rip off the elderly? This should definitely be waived under these circumstances. They are charging $200. Please assist.Thanks *********************

  Business Response

  Date: 08/29/2023

  We have contacted the customer by phone to obtain the needed information to access the account. We have issued a credit to clear the *** fee as the customer has had the service for many years. The billing address has been updated and the customer advised of the remaining balance after the credit was applied. We apologize for the inconvenience. 

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,In July of this year, I contacted Lingo about getting a busy signal and then no signal at all on my home landline service. The Lingo employee at that time said he tested the line and that the problem was on the **** line going to my home. He said he would send a technician out to fix the problem. He also asked me if there was a problem at my home, did I want the technician to fix it and that the price would be $159.00. I emphatically said that I did NOT want the technician to fix anything at or in my home. Since I never received landline service from that day forward, I decided to cancel my Lingo service. They are trying to charge me the $159.00 service charge when the technician never even came to my home. I have a security gate that he could not even get through. I am asking that Lingo drop the $159.00 charge. According to the bill it said the Technician came on 7/26/2023, which he did not.I could also ask for a refund for the no service from the time I called Lingo until I canceled my service. I can not remember the exact date, but it was in July. I will be happy with just the removal of the $159.00 fee.Account: *********************** Account Number: ********* Account Access Code: ************************************************************************ Sincerely,***********************

  Business Response

  Date: 08/25/2023

  We have reviewed the account and applied a credit of $159.00 for the *** fee applied after the technician responded with closure information. The information is not clear as to what the issue was, so we have applied a credit for the charges. The account does now reflect a $0.00 balance. We apologize for any inconvenience. 

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in charge of parents account for four years and their phone provider is lingo. My Father passed away in the year 2020 and my mother passed in June of 2023. So, I called in early July 2023 to disconnect the services, but they were going to charge a $200.00 fee for disconnection fee. They wanted wanted a death certificate for my father. I sent a copy of his death certificate through email on 07/07/2023 and they confirmed they received it. So, I received another bill. I called and I spoke to someone and they informed me that the bill was part of June. So, she passed me to someone else and that individual informed me that my parents received a disconnect notice. I looked at the bill and it stated that the bill is for July. The lady offered to give me a $25.00 credit and she stated that I would still owe the $5.00. I asked to be transferred to pay the bill and she stated that it could not be done. Then I asked to speak to a supervisor. The supervisor gets on the line and she stated that the last person I spoke to offered me a $25.00 credit. I informed her that I just want the account closed and to pay the fee. Then the line went dead. I would like to pay what I owe and I want the account to reflect that the account was closed as of 07/07/2023.

  Business Response

  Date: 08/08/2023

  We have reviewed and apologize for your loss and your inconvenience. We have issued a credit of $5.22 to bring the account balance to $0.00. There should be no further charges incurred. 

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was instructed to make a payment in the amount of ***** by a Lingo associate ************). I was told this payment amount included a $25 reinstatement fee. After this payment, my account was supposed to be in good standing and my services restored. A payment was made to the company in the amount of ***** on July 28th using Moneygram. The account was not restored. On July 31, 2023 I contacted Lingo ************) about the issue. The Lingo associate instructed me to send proof of payment to their customer care team by email. I sent proof of receipt by email on July 31, 2023. On August 1, I contacted Lingo about the status of my account. I was instructed to pay **** to restore services. I refused to make the payment. I told them I confirmed with ******* and Moneygram that the payment was received on July 28th. The associate stated that if I had in fact done all of this then I just needed to wait. I requested he reach out to the customer care team. He told me no one is able to get in contact with that team. I told him he was either choosing to be unhelpful or this was a scam. I disconnected the call and redialed ***********. The final associate I spoke with was a female. She told me that the payment would take weeks to process and I needed to just wait. I told her I would be seeking a refund. She asked me if I had already paid to have services restored why would I seek a refund. The associates have been woefully unhelpful, dismissive, and deceitful. I would like a refund in the amount of *****.

  Business Response

  Date: 08/02/2023

  We have reviewed and located the customer's payment which was received 8/01/23. We apologize for the inconvenience. 

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Lingo customer from 8/30/2002 till 6/22/2023 (account #**********. My last invoice (# 0-33442636) is from 06/31/2023. That invoice shows that Lingo overcharged me because the account now has a negative balance. The overcharged amount was due to be refunded to me by 07/22/2023. The money was never refunded to me. On 07/28/2023, I submitted a customer service request online to inquire about the refund. I never heard back from anyone (no phone call, no email). On 07/31/2023, I called customer service and asked about the situation related to my refund. A customer service representative told me that:- I never heard back about my initial request because "my account is closed." The implication is that once the account is closed, customer service will no longer reply to any questions.- "If approved," then the refund may be issued in 120 (one hundred twenty days). As a result, I have two questions:1) Why refunding the overcharged money is conditional on "approval?"2) Why does this process take 120 days?My request is simple: refund me the money that was overcharged.

  Business Response

  Date: 08/01/2023

  A request to refund the customer's $.88 credit balance was submitted last week per his request. That request has been escalated. The customer should see the $.88 refund credited back to his card within **** business days.

  We apologize for any inconvenience. 

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2023 we contracted with ******** to change services from Lingo Communications to ********* We were assured by the ******** salesperson that when our number was ported to the new service, our service with Lingo would be terminated. Our last phone call using Lingo was June 13. On June 19 we were notified by ******** that our number had been successfully ported to ********. On July 13 our credit card was charged by Lingo despite no services. We contacted Lingo and were told that our service had not been canceled. I canceled it via phone. On July 23, we received another bill from Lingo for the full monthly amount. I want our account to be closed and for these charges to be dismissed. They have provided NO services since June 13.

  Business Response

  Date: 07/27/2023

  We have reviewed the account and show that it was closed once we were notified that the customer had moved to a new provider. We have no way of knowing the account needs to be closed unless the customer or the new provider notifies us. That did not happen until 7/18/23. Since the order to close the account did not get completed prior to the new billing cycle on 7/23/23 it did generate a new invoice.

  Once we were notified to close the account the information was verified, and the account has been closed and backdated to 6/19/23. The final corrected invoice will generate on 8/23/23.  

  Business Response

  Date: 07/27/2023

  We have reviewed the account and show that it was closed once we were notified that the customer had moved to a new provider. We have no way of knowing the account needs to be closed unless the customer or the new provider notifies us. That did not happen until 7/18/23. Since the order to close the account did not get completed prior to the new billing cycle on 7/23/23 it did generate a new invoice.

  Once we were notified to close the account the information was verified, and the account has been closed and backdated to 6/19/23. The final corrected invoice will generate on 8/23/23.  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandparents been without a phone since July 19, 2023. The first agent tell my grandparents to get another phone that might be the problem it wasnt. I called back three times. I spoke with another agent. The agent told me that they were sending someone out. When I called back and spoke with a supervisor, the next day, the supervisor said that there was no note and there was not a call. I told Supervisor if he can pull the call and he said he would and he will call me back between 7 PM and on July 21 23 three and July 22 by noon. When I called on July 22. 2023 I spoke with another agent and asked for a supervisor multiple time. He proceeded to ask me questions and did not wanna give me a supervisor so I asked for corporate number and address, and he did not wanna give it to me he started mocking me and asking the same questions in a disrespectful manner.

  Business Response

  Date: 07/24/2023

  Unfortunately,we do not have enough information provided within the complaint to locate an account. We have reached out to the customer directly to assist in resolving their issue. 

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRIOR TO THE **** OF JULY 4TH MY PHONE LINE AT MY BUSINESS WENT OUT . I WAS CLOSED THE **** OF JULY 3-7 SO DID NOT WORRY ABOUT IT. WHEN I RETURNED ON JULY 10TH I WAS STILL WITHOUT PHONE SERVICE. I CALLED AND THEY ASSURED ME THERE WOULD BE A TECHNICIAN THERE SOON. THEN I RECEIVED A CALL THAT SOMEONE WOULD BE THERE ON FRIDAY, JULY 14TH TO FIX THE PROBLEM. IT IS NOW THURSDAY, JULY 20TH AND I KEEP GETTING ASSURED THAT A TECHNICIAN WILL BE HERE HOWEVER EVERY DAY PASSES AND NO ONE COMES. I RUN A DAYCARE BUSINESS AND IT IS IMPERATIVE THAT I HAVE A PHONE. THIS RUNAROUND I RECEIVE FROM REMOTE INDIVIDUALS WORKING FROM HOME THAT REALLY HAVE NO CLUE WHAT IS GOING ON AND CAN BARELY SPEAK ENGLISH THAT I CAN UNDERSTAND IS NOT FLYING WITH ME. I AM BEGINNING TO THINK THAT THIS COMPANY IS NOT LEGITAMATE AT ALL AND THEY DO NOT EVEN HAVE TECHNICIANS.

  Business Response

  Date: 07/21/2023

  We have reviewed and see that this customer is unfortunately part of an outage in her area that is affecting multiple customers. We are not able to escalate to resolve any faster in an outage situation. We are checking with AT&T daily for any updated resolution as the repairs will be made by their technicians. We will credit the account once the issue is resolved for the time the customer has been without service, but at this time we are awaiting resolution from the technicians. 

  We apologize for the inconvenience this is causing but hope to have it resolved soon. 

  Customer Answer

  Date: 07/21/2023

  I am not 100% convinced there is some huge outage in my area.  I know and have talked to several people with AT&T and they are just fine.  I am almost thinking it's a cop out because they contract  AT&T to do their services.  I was an AT&T customer, then I went with ********************** because they were able to get my bill manageable.  That's great, except I have no service.  

  I am not calling anyone a liar, however to be without service this long indicates something is wrong and I am not quite convinced it is a huge outage.  3 weeks is a really long time to go without service.  

  I must have a phone line to run.  I am a licensed daycare and that is a rule.  Plus, that is how I am paid from the ****************.  The parents card swipe and I must have a phone line to do that.  

  NO card swiping, NO payment, NO payment means I cannot pay my bills and remain open.  I do not want to have to close over this.  

  Thank you,

  *************************

  Business Response

  Date: 07/21/2023

  I am not sure how many customers are affected in this outage, we are only advised that it is affecting multiple customers. We gain nothing as a company by having customers with service they are not able to use. I have emailed the customer directly to confirm if they would like to have their calls forwarded to a different number until this is resolved. 

  Again, we apologize for the inconvenience and hope to have this resolved soon.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20351077
  
  I am rejecting this response because:NO ONE HAS CONTACTED ME WITH AN EMAIL OF THIS SORT!!!!  I TALK TO SOMEONE EVERY SINGLE DAY ABOUT NO PHONE SERVICE.  I GET NO WHERE!!!!!

  MY NEXT STEP IS TO CONSULT AN ATTORNEY BECAUSE I AM LOSING MONEY DAILY BY NOT HAVING A PHONE LINE.  WITHOUT A PHONE LINE, I CANNOT STAY IN BUSINESS.  THE **** LINE IS HOW I AM PAID THROUGH THE ****************.  IF IT IS INOPERABLE, I  DO NOT RECEIVE COMPENSATION FOR PROVIDING CARE.  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/24/2023

  Per my previous response, an email was sent to the email address on your account and also provided in this complaint on 7/21/23 at 2:00 CST asking if we could forward calls until we are able to resolve the issue. Please check you Junk folder if you do not see the email in your inbox as we did not receive a bounceback when the email was sent. 

  As of today, we are still being told there is no ETR on resolution. We sincerely apologize but at this time we have no other options regarding repair of the service other than to offer to forward the line until repairs can be made. We will credit the account once we have been able to have the line repaired for the time you have been without service. 

   

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20351077
  
  I am rejecting this response because:  I reached out to AT&T myself and was told THERE ABSOLUTELY WAS NO OUTAGE IN MY AREA!!!!!!!!!!!!!!!!!!!!

  This really frustrates me.  Please understand that I appreciate the fact that your company was able to get my bill to a manageable amount, however without service what real good is it?

  If you are only a billing company please let the consumer know that up front.  Please do not sell a product that you cannot service.  At this point, it seems I will have no other choice than to cancel my service with you and return to AT&T.  I have a business to run where I must have a land line.  I cannot keep getting the runaround from you.  

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. I will end up consulting an attorney as I am losing money daily.  I am now 4 weeks without phone service.  Thank you for your time.

  Regards,

  *************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Excel long distance service for a number of years. Evidently they are have now become part of the Lingo Telecom group. I never had any issues using Excel but over the last 10 weeks I no longer have any access to long distance service despite having a credit on my account. I have talked to them over 13 times as well as my local carrier ****** twice about fixing whatever issues there are and I have not received a resolution to the problem. Every time I call Lingo it takes them at 5 minutes to retrieve my account information despite me giving them the phone number and account number attached to my account. It is only after getting frustrated with them that they are able to retrieve my account information. I requested a refund 3 wks ago and have not received a refund nor heard back from them. Today I again called any was hung up on twice while on hold. When I finally reached them, I again had to deal with them not being able to find my account for 5 minutes again. She would repeat my phone number and account number numerous times correctly and say she couldnt find my account. When I got frustrated with her, she then mis-stated my phone number. When I corrected her and told her she had repeated it correctly 3 times and ask why she now was saying a different number she then miraculously found my account number. I asked for a refund again, she has been placing me on hold hold 5 times and Ive been on this phone call as I write this for 26 minutes. This seems to be a sham, now theyve hung up on me after 30 minutes. I have called back, interestingly they were able to retrieve my account information immed but have asked me 3 times why I want to cancel my account. I do not understand what they dont seem to understand about my wanting to close my account and obtain a refund when they are unable to provide me with long distance service. Now after over 9 minutes on my 5th call to them today, they state they have been unsuccessful in reaching their own billing *****

  Business Response

  Date: 07/10/2023

  We have reviewed and apologize for the inconvenience you have experienced. We do show that your account has been canceled and reflects a credit balance. We have requested that this amount be refunded to you. Again, we apologize for your inconvenience and will ensure your overpayment is refunded.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************