Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,856 total complaints in the last 3 years.
- 3,460 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last several months I've been harrassed by phone due to "late payments". When I answer the call there is never a live person, regardless of how many prompts I enter.I always have to call directly to get a human. When I do call, I've spoken with several customer ********************** representatives explaining that I did not receive a bill in the mail and I am not paperless billing. I requested they waive the late fee to which I was told "that can not be done". Additionally I was told that if I dont pay it they will just pile up and I'll owe more.I am a hard working, honest veteran. I have no desire to cheat anyone and I respectfully ask for the same in return.I can not be held accountable for a late fee on a bill that was not received. Essentially, I was told there is nothing they could do about it and it's my problem to deal with.At this point I've paid my bslance that was due, and closed my account. I have not paid late fees and would appreciate a call back and for the late fees to be disolved.
Business Response
Date: 07/05/2023
July 05, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: *************************/ BBB Case # ********
Dear **************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
********************** has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have forwarded the customers concern to Citibank (South Dakota), NA as they are the financial organization that manages all Home Depot credit accounts. At the conclusion of the review and investigation by ********, ************************* will receive a response directly from them within 10 business days.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*************************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: 33038090Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number H4006-286210. Ordered and go* delivered a GE Dishwasher on June 8, 2023. They ran a cycle and lef*. I loaded i*, *urned on and wa*er would no* pump *o wash dishes. I called and reques*ed replacemen*. Second dishwasher delivered on June 16, 2023. They ran a cycle and lef* once again, I loaded i* and dishwasher would no* fill wi*h wa*er same as before. I've been playing phone *ag be*ween Home Depot and GE since *hen *o find a resolu*ion. I spoke *o *he local Home Depot *oday *o see wha* could be done. The person on *he phone said he'd speak *o *he manager and call me back, which hasn'* happened. They don * accep* re*urns for a refund and GE apparen*ly doesn'* have any service crews in my area. So here I si* wi*h no dishwasher.Business Response
Date: 06/27/2023
June 27, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro *******, ****** & Northeast *******
North Tower, Suite 900 311
*******,** 30303
RE: *****************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Our Online Executive Escalations Team scheduled an installation check for ************** appliance, scheduled on 6/23/2023. At this time, we have not been able to contact the customer to confirm satisfactory.The Online Executive Escalations Team made 3 attempts to reach the customer.
With this being said, ********************** considers this matter to be closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
The Home Depot Executive Escalations
Office:***********************
Reference Number: ********Customer Answer
Date: 06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Second complaint from the same collection of products. I recently purchased a bedroom set in phases from Home Depot. I had no issues with the night stands but the bureau was a mess. After several calls and a Bbb complaint, that issue was resolved by *******************. I wanted to purchase the bed as well and bought a different type and finally decided to give this purchase a chance. I ordered a king sized bed which was delivered. I unpacked it all to set it up and the legs are not the right pieces for the bed frame. I called home decorators who stated they could not do anything and I would have to return the bed and have a new one delivered. The problem is the legs for the bureaus have a little wooden insert attached and the bed should not. I know this because of the problems with the bureau.The agent transferred me to online services. I spent 45 minutes on hold for the girl to reach out to see if I could just get replacement legs and she was going to look into an adjustment (I truly just care about getting the legs). After waiting, I heard hold music for a little bit and then the call was disconnected with not call back. I chatted an agent and I would literally have to take a day to return this and then another day for a new delivery, no to mention have to wait for the refund and reorder. This collection while exactly what Ive been looking for has been a disaster. I tried the avenues, I emailed **** twice and called. I just want new legs for this piece without the hassle or a refund and a new shipment so I can just take the legs and return the rest. I dont want to add more to this disaster and looking for something to be done. Im not reordering and it was discounted so I want to make sure I can get what I paid for. Order number WP69522563Business Response
Date: 07/05/2023
07/05/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: *****************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.???
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her online order. Our online team has refunded the order.
The Home Depot considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: ********Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery of a dryer occurred 06/17 and the delivery guy that was supposed to hook up the dryer did not hook it up because he did not have the adequate tools to do so. Also cut himself in the process and bled on the dryer and garage floor which was left to me to clean up afterwards. Delivery guy left asking me to have the truck that was delivering the washer to hook it up for him.Was supposed to receive a washer the same day but that truck broke down, i received a call from a manager informing me of the delay and during the call i asked him if he could put in a note about my dryer needing to be hooked up and he said he'd put a note in the delivery.Today on 06/22 the washer was delivered but the was no note about hooking up the dryer. The delivery guy called his supervisor to OK hooking it up but was told not to and that i should call Home Depot to schedule it.I called customer ********************** and now have the dryer hook up scheduled for 06/24 but was not offered any kind of recompense for the miscommunication and failure to hook up my appliance.I would like Home Depot to adjust my bill on the charge for the deliveries for the sub par communication and customer **********************Business Response
Date: 06/26/2023
June 26, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
******************************************************************************************
RE: ***************************/ BBB Case #: ********
Dear **************:
We acknowledge the receipt of the BBB Case #********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his dryer purchase with our company.Home Depot has carefully reviewed this matter and offers the following response. Online Executive Escalations Specialist *************************** contacted customer on 6/24/23 via phone and offered a 25% markdown in which customer accepted.
With that being said, The Home Depot consider this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************************
The Home Depot | Store Support Center-Customers FIRST!
Executive Escalations
Phone: *************************
Fax: ************
Schedule: M-F 8:00 am to 5:00 pm EST
Please contact *********************** at ext. ***** in my absence.Customer Answer
Date: 06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased carpet from The Home Depot on Friday 6/16/23. I was told I would be notified once it arrive on Monday, 6/19/23. I did not receive a text or email that Monday so I called The Home Depot around 4pm. A lady answered the phone and I told her I was checking to see if the carpet I ordered had come in. She place me on hold and never came back to the phone. I stayed on the call for 30 minutes because I let the conversation go while I was driving to The Home Depot but she never came back to the phone. I waited in the Customer ********************** line for another 30 minutes. Finally when I got to the front desk the Representative informed me that the carpet had not arrived and will not be there until Thursday 06/22/23. I asked if it could be delivered directly to my house and the Rep said no since it had already been shipped. On Thursday 06/22/23 my contractor asked me if I had padding for the carpet. I told him I believe it came with the order of the carpet. When I went to The Home Depot to pick up the carpet I was told I'm supposed to buy the padding separate and the Sales **** ******* normally informs his clients of this but neglected to do so in my case. ***** in flooring was very helpful and showed me padding that was onsite but it was very thin/cheap padding and the thicker padding would have to be ordered which would take days to come in. I told him that the contractor needs to install the carpet today and if not today I'll have to wait weeks until he has availability again to do so. I called several stores and finally found one with padding on site. Then I had to travel 45 minutes across town to a Carpet Warehouse to purchase the padding. Also even though the carpet was at The Home Depot on Thursday I never received a call, text, or email that it was there. I feel I deserve a portion of the money I spent on the carpet back for the continued inconvenience and poor service I received. Order #H3603-245182Business Response
Date: 06/23/2023
June 23, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ************************* / BBB Complaint#: 20223295
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their request for compensation with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our Executive Escalations Team. The executive escalations team has contacted ****************** regarding his store experience. The escalations team has offered ****************** compensation in the form of a electronic gift card that he will receive via email. ****************** has accepted the offer. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 06/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchased French Doors (2 sets) back on 02/09/2023. The delivery date was supposed to be 02/21/2023. Time came and went and I then reached out to the delivery company. The indicated doors were damaged via vehicle accident. Called back a few weeks later to ask what the status is on the doors. was then told be another person the doors were received damaged and they were unaware of a vehicle accident. The whole claim process was a mess. eventually ended up just returning the doors (even though not received) had to go to the store, cancel the order and re-order the doors. Purchased again on 04/03/2023. They were delivered on 05/01/2023. They sent ONE person to deliver 460lbs worth of doors. This is not including the pallet they were on. Well, they ended up falling off the lift and were damaged. There was no way to get them back on the truck. So, I contacted Home Depot. They needed to come get. After about 12 calls (literally) I am being told Home ****** wont take return because they said its on the delivery company to process. I contacts the delivery company once again and they say its Home Depots responsibility which I feel is true. I bought the doors from Home Deport and its on them if they hire a sub contractor. These doors need to go and my money refunded. This has been gong on long enough. I can NEVER get through to ************** for whom I was told was the store manager. He's rarely there and when a message is left, he doesn't return calls. Home Depot ******************************************************************************** / Store #**** ************Business Response
Date: 07/21/2023
July 21, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ******************************* / BBB Complaint#: 20223178
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their door delivery with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our **************** Team. The store management team has reviewed the customer order which was original purchased online WB37462743. The Online Executive Team has spoken with customer regarding her request for compensation if she keeps the doors from the reorder H0244-424483. The Online Executive Team has provided compensation off their order. The **************** Team has also provided the customer compensation pending her signature on a Settlement and Release document sent via DocuSign to her email. Compensation will be provided back to the customer original form of payment pending her signature. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 07/21/2023
Complaint: 20223178
I am rejecting this response because they offered the final amount of $2500.00. Contract was for $1500.00. They lied and said they already gave me $1,000.00 for which they did not. The 2nd round of purchasing the doors, they were on sale. I even provided proof they were on sale and not a refund for which they could provide no proof they sent me a check for $1000.00. At this point, the doors need picked up or I am hiring an attorney and I am fully willing to go to court. With this, i will also *** for the added attorney fees, cost of my time I have been having to deal with this as well as mental anguish. I no longer want the doors nor have any interest in doing business with Home Depot again. If I don't get an email from them by Monday, July 24, 2023 requesting a time to pick up, I will be reaching out to my attorney. 2.5 months is long enough.
Sincerely,
*******************************Business Response
Date: 07/25/2023
July 25, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ******************************* / BBB Complaint#: 20223178
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their door delivery with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our District Service Manager. The District Service Manager has spoken with ****************** at length on July 24th. ****************** has expressed her request to have the doors removed from her home and fully refunded. The District Service Manager has agreed to her request and will make the arrangements to have our service provider to remove the doors from the home as they are located on the 3rd floor of the building. Home Depot plans to have the door removed from the home by Wed-Thurs of this week and a full refund provided. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 07/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This has FINALLY been resolved after many months. The ** ***** put the ball in motion to get these doors delivered back to the store.Something the store manager ************** was not capable of doing. ***** was very kind and also had from what I am assuming the assistant ** ***** reached out to me and get this accomplished. The doors were picked up by a sub-contractor who was very efficient and nice also. I went to the store and received my cash refund and was assisted by *************************, Assistant store manager, for which I feel she should be the actual store manager. She is actually willing to help since the mostly elusive ************** is rarely available or just passes the buck onto others who dont really know the whole story, CS rep ***** at the store who has ALWAYS been very kind and helpful for ANY reason I have been there and ALWAYS a wealth of information. It was a shame I had to go through so much effort and as a last resort, reach out to multiple executives in GA before hiring an attorney. But all is said and done. I am sure ************** wont admit he was wrong with how he handled this, lied at the end about the final settlement amount for which ***** indicated I was correct on the amount I indicated. After all this,I just didnt want anything but have the return completed. Its sad because I have SO MUCH remodeling I will be doing on my condo and they just lost those purchases. I really loved the French doors but have no interest in dealing with store #**** again. I will go out of my way to make this goal happen at the * ********* #**** store or Lowes.
Sincerely,
*******************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get The Home Depot Credit Card Services to remove an incorrect charge from my account. Account ending in ****. I have formally filed a complaint with The Home Depot, but it has been a nightmare contacting them and getting them to communicate with The Home Depot Customer **********************. The disputed amount is $788.63, for an order that I placed but later canceled (due to the fact that the item ordered was on backorder and was not going to arrive on time). I have attached a copy of the confirmation email I received from Home Depot about the cancelation of the order. Despite the fact that I spoke with The Home Depot Credit Services and explained to them what happened, and despite the fact that they placed this complaint under review, they have been unable (and unwilling) to remove the charge from my account.Business Response
Date: 06/23/2023
June 23, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: *********************************** / BBB Complaint#: 20222859
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their refund not received with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our **************** Team. The store management team has reviewed the customer cancelled order and processed his refund on June 23rd. The customer has been provided copy of the refund via email. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Online May 31, 2023 I ordered a under the counter Microwave. Plus Installation and removal of the old microwave. on June 6th the Microwave was delivered. The workers could not take out the old one (so they called there ************** And I talked to Mr.s * and he apologized and said he was a he would be out the following week and I could just give him $50. for installation. I told him ok. He told me to go to the store and cancel the installation and haul away (and safe money). I told him I put it on my Home Depot card. I am a senior of age, low income with disabilities. He did not show up on the 10th (I texted him). ******, June 18 I text him and he told me he would take care of it 6/19. He and and another man took out old and installed new under the counter Microwave and he told me I owed him $160.00 *ASH. I told him I did not have money and he wanted to see my Home Depot bill. He said he never would have helped if he would have known I did not have money (I did tell him when I got my Disability Retirement) I told him I pay my bills money order (never cash), I told him he quoted me $50. He was in truck and the other man Hope Depot truck. He said he would be at my home July 1, 2023 to collect cash (I had better have cash) I knew something was really wrong and now scared. I am 72 years old and live alone. Wonder if he ***** me or damages my property? He told me not to tell anyone because he could get fired that he does this during his regular working hours.Business Response
Date: 07/12/2023
July 12, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ***************************** /BBB Compliant: 20222733
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their microwave installation with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our online Executive Team. The online team contacted the customer regarding her microwave ******************. The customer was contacted via phone and advised that her microwave installation and haul away has been refunded back to her original form of payment on July 5th. **************** has been emailed a copy of the receipt. The customer stated she is satisfied with the resolution. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********/Online ********Customer Answer
Date: 07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number WB44470278. It is not clearly stated that if you take the 10% off coupon you forego the benefit of interest free financing for using their Home Depot card. That is the only true perk their credit card and there is some level of interest free on purchase of $299.00 every day of the year so using a coupon should not nullify that. I had used the 10% coupon under the impression I would still get the 24-months interest free as the included perk with the card. I called the ************ to discuss this dispute and asked where the fine print was that stated it disqualified the interest free option and was told there wasn't any. Yet, they would not rectify the situation. Had I known I could not use the 10% off and the standard "perk" of using the Home Depot Credit Card I would have done the interest free route as I will end up paying more in interest on the purchase then the $200 saved. I feel this is fraudulent advertising and should be rectified, however even the management of card services did not seem interested in rectifying the situation (I even offered to have them take off the discount and do the interest free like I would have originally done had it been clear and they were not helpful).Business Response
Date: 06/30/2023
June 30, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: *********************** /BBB Compliant:20222553
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their interest free finance and use of her 10% off coupon with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our online Executive Team. The online team contacted the Citibank regarding the customer inquiry. The customer was contacted to advised that she will need to go to the local store and have them to apply the 10% off coupon to the purchase and then contact Citibank to apply the interest free finance to her purchase from there side. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********/Online ********Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an order sent to the wrong address in a completely different state and had an order listed as picked up when it wasn't picked up. Both times I was charged. I had the wrong item delivered and an item delivered. Every time a refund has been denied because "my account is not eligible for refund" according to customer ********************** where they will promptly disconnected. Although I'm clearly never shopping here again, I need my orders refunded.Business Response
Date: 06/29/2023
June 29, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ************************* /BBB Compliant: 20222225
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their incomplete delivery with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our online Executive Team. The online executive team contacted the customer via phone and email. After several attempts to contact the customer, we will be closing the case due to no response from the customer. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********/Online ********
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