Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,859 total complaints in the last 3 years.
- 3,472 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/6/23, I ordered a tiller for $648.42.On 5/15/23 I got a text saying it was delivered. My family and I were outside when this text was received and there was no delivery truck in sight. My daughter drove around the neighborhood to make sure it wasn't delivered to another house. I called customer ********************** explaining that I never received my order. I was told they would open a dispute. On 6/22/23 I checked online to see if there was any update. It showed case was closed. I called customer ********************** to see what the results were. I was told that the dispute was closed, NOT in my favor, and JW Logistics provided proof of delivery. 6/23/23, I went to home depot to see if they could help. They called customer ********************** and the assistant mngr spoke with a customer ********************** supervisor. We were told to call customer ********************** and request a charge back on the credit card. We spent the next 3 hours trying to get help. We had to call about 5 times. Each time, the rep gave a different story. We were told the dispute was closed and the freight company provided proof of delivery. We were told dispute was still open and pending.We were told there was a note saying the home depot store verified they received it, which is odd, because it was to be delivered to my house.We were told that 6/16/23 the dispute was closed, in my favor, and would show on next billing cycle. We were told that I needed to provide documentation that I didn't receive it. I asked what proof they were provided that it was delivered. The rep told me they were given a tracking # and I needed to contact the freight company. I contacted JW Logistics. The rep informed me that the item had accidentally been marked as delivered when it should have been marked as damaged and that it was returned to Home Depot. She told me to contact the resources center and give them the convey case #. I called Home Depot customer ********************** and they refused to transfer me. I never received the item and now have proof!
Business Response
Date: 07/05/2023
July 5th,2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************** /BBB Complaint #********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Support Team has assisted in providing a refund for the tiller not delivered.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
The Home Depot ************** Executive Escalations Team
Case: 33050517Customer Answer
Date: 07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 12th I had two storm doors installed by Home Depot. The installer did not seem to know what he was doing and did a poor job. The one door that was installed was damaged and of poor quality and the second door was installed so that it could not open fully. When asked the installer said he noticed the damaged door after installation and the other door was as good as it gets. I refused to sign off on the installation and immediately called Home Depot. I later that day went to the store to get the proper email to send pictures to and was told they would get back to me. I contacted them again on Thursday and was referred to ******* in costumer service. He informed me that no one had forwarded my information on to him. He told me he would look into it and get back to me Friday or Monday at the latest. Tuesday I contacted him again and was told that he had just reached out to the installer Monday on why they marked the installation complete and they had not gotten back to him. It is now Friday and I have emailed ******* again and have not been contacted by anyone. I have a front door that does not open all the way which is a safety hazard and a defective back door. I would like the doors replaced by a competent contractor or a refund.Business Response
Date: 07/06/2023
July 6th, 2023
Attn: ***************************************************** Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ********************************* /BBB Complaint # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. I have partnered with the Core Installation Team and local store to provide support. We are in process of scheduling a technician to inspect and repair the front storm door to ensure this door opens properly. A reorder has been placed for the back door providing an upgraded door at no additional charge to the customer. We will continue to work to provide a full resolution to ensure customer satisfaction.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
The Home Depot ************** Executive Escalations Team
Case: 33050514Customer Answer
Date: 07/10/2023
Complaint: 20229602
I am rejecting this response because:
I still have not received the new door or has the front door installation been fixed. I will accept this when I have two none damaged working *************************,
*********************************Business Response
Date: 07/11/2023
July 11th, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ********************************* /BBB Complaint # ********
Dear ***************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. I have partnered with the Core Installation Team and local store to provide support. We are in process of scheduling a technician to inspect and repair the front storm door to ensure this door opens properly. A reorder has been placed for the back door providing an upgraded door at no additional charge to the customer with an ETA for delivery of July 20th. We will not close this case until a full resolution is provided and customer satisfaction is secured.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
The Home Depot ************** Executive Escalations Team
Case: 33050514Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Job done poorly, was told it looks that way because it was not finished.Told they would come and finish the job correctly. they would not call, never contacted me.Promised installer would contact me. Gave up after 3 months. Home depot said I could have a refund. I was told they were working on the refund by text and email. 2 months later I am filing a complaint. Very poor customer ********************** : (Business Response
Date: 06/30/2023
June 30, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ************************* / BBB Complaint#: ********
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their request for a refund with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our **************** Team. The store management team has contacted ********************** and advised that they are partnering with the service provider regarding his request for a refund. The store management team has received approval to process ********************** refund. The customer refund has been processed on June 30th and ********************** has been email a copy of his refund. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 07/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have purchased a cabinet makeover with Home Depot last August of 2022. Since then, the install has had issues and I am waiting on a new service to finish my project. The issue I am having is that I cannot get a hold of customer care in the store, or have anyone from the branch contact me. I understand service parts have been ordered, and ***** had updated me June 1 that parts would arrive the 9th or the 12th. It is now the 23rd and I have not heard from anyone. I also notice now that as time goes on, more drawer fronts are now sagging and hitting each other, which was not an issue when the technician came to resolve the situation the last time. The drawer boxes were installed in wrong places, drilling additional holes in the cabinets, as well as the very poor lamination and glue everywhere. I need to add, adjustments were made to my project and I was supposed to get money back for choosing a less expensive product. This never happened. If I am still paying for the original quote which is $21, ******, then I would like the original wood product. I really want help to complete my kitchen, and a timeline of when this will actually be finished. For this price, it is unacceptable that my kitchen is damaged and unfinished. Please help someone contact me. I really need management to get a hold of me by phone, not just a voicemail, to partial compensation, not only for the time, but the damages that my kitchen cabinets have due to the installers.Business Response
Date: 07/20/2023
July 20, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: *********************/BBB Complaint#: 20228418
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their home improvement project with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our Home Service Team. The Home Service team has met with the customer to go over samples of colors and styles. *********** has finalized her selections on colors and styles with the designed team. The Home Service Team will place the customer order and provide her with estimate time of arrival once available. The customer has been has been informed of this process and will await an update. No further assistance is needed at this time.
With that being said,The Home Depot has addressed the customers concern and considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had $5k in new carpet installed by home depot. There are several problem with the carpet and installation.1. Within a day the carpet started to unravel near the seams.2. Some of the corners were way overcut resulting in the carpet separating and unraveling near the corners.3. The carpet strands are coming out in several places resulting in bald spots.4. The seams for the main portions are very bad. They are separating and obvious to the eye.Home Depot has been completely useless in helping to resolve this. They are just pointing the finger at the carpet manufacturer and the installation company and leaving us to deal directly with them. The carpet manufacturer **** has determined that the carpet unraveling is acceptable and normal in under a day and the installation company determined that they did a good job and are not responsible. How is it that subcontractors are left to inspect their own work and make their own determination without Home Depot ever bothering to do an inspection. I did not hire the sub contractors I hired Home Depot. We are extremely disappointed that Home Depot does not stand behind their product or services.Business Response
Date: 07/20/2023
July 20, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ***************** /BBB Complaint# ********
Dear ***************,
We acknowledge the receipt of your notice dated June 23, 2023, regarding the reference above. On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their recent purchase with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our Home Service Team. The Home Service team has contacted the customer to work on a path to resolution.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 07/20/2023
Complaint: 20227287
I am rejecting this response because:Home depot has done nothing to resolve our issue.
I received an email from ******* on June 23rd requesting information which I immediately responded to. With details and pictures.
I heard nothing after that. I tried calling 3 times and never got a return call.
I emailed ******* again on July 16 to let her know the store has done absolutely nothing to correct the issues and wont even return calls. I got a reply on the 17th saying she would contact me on the 19th with a resolution. It is now the 20th and she never bothered to contact us.
The installer says the carpet is defective and cannot be fixed. They have tried 3 times and the carpet is worse than ever. It is now so short it doesn't even reach the wall. The stores solution is to do the same thing again a fourth time.
No one should trust home depot. The do not stand behind their products or services
Sincerely,
*****************Business Response
Date: 07/27/2023
July 27, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ***************** /BBB Complaint#: 20186059
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their carpet installation with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our District Services Manager. The district manager has reached out to *********** advising it would be best to send out our Regional Vice President to do an onsite inspection. This will be a non-biased review and will validate if there is any portion of this installer error.Inspection in schedule for Aug 9th after ************ return home. ************ case will remain open until a resolution has been met. No further assistance is needed at this time.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Customer Answer
Date: 07/27/2023
Complaint: 20227287
I am rejecting this response because:This is the first I am hearing of this visit. No one from the home depot has reached out to me to schedule any visit so I am confused as to how the August 9th date was chosen without speaking with me. I was expecting a return call from ******* on 7/26 to discuss the next steps but she never called me. I am not surprised because not following up as promised has been a common theme throughout my dealings with home depot.
I am open to this visit and the inspection but will not accept the resolution until after the visit has been made and I receive the result. At this point I have very little faith the review will be impartial as the local home depot staff has been consistently ignoring this issue since May. The local Manager ****** has already tried to tell me they would not finish the job once and offered a partial refund for me to just accept the damage and go away. This is in email form and I will attach it here.
Sincerely,
*****************Business Response
Date: 08/03/2023
August 3, 2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
**************************************************************************************************
RE: ***************** /BBB Complaint#: 20227287
Dear ***************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their home improvement project with our company.
To ensure this matter is addressed by the appropriate parties, we escalated the customers concerns to our District Services Manager. The district manager has reached out to *********** advising it would be best to send out our Regional Vice President to do an onsite inspection. This will be a non-biased review and will validate if there is any portion of this installer error.Inspection in schedule for Aug 9th after ************ return home. The service provider has been contacted by *********** requesting to reschedule his site visit to Aug 10th between 10am-12pm. ************ case will remain open until a resolution has been met. No further assistance is needed at this time.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
P: ********************
F: ************
SF: # ********Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ******* dishwasher from Home Depot. I had to open the packaging and after looking through it, the lower drawer was not working properly, it was very hard to pull out. My wife called Home Depot within the 24 hours, they told us to deal with ******* and we go no response. A week later the dishwasher displayed a code and quit working, we called Home Depot again and was told it was *******s problem. So ******* had to send 4 different repair men on four different occasions, till the last guy that was there discovered that there was dent in the back corner that caused the side and the lower pan to separate and thats what caused a leek and the bottom interior drawer to not open and close correctly. ******* will not replace it. We have called Home Depot multiple times, and no one can give us an answer. This damage was obviously here before it came to my house. I would just like a replacement dishwasher. We have been dealing with this since February and it only worked for a week.Business Response
Date: 07/19/2023
7/19/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ********************* /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive assigned to our customers case was able to successfully place one-time courtesy replacement order of the dishwasher with a delivery date of 7/8/2023. Our customer will receive a call on 7/7/2023 with his four-hour delivery window. Our customer does have his case owners direct contact information in case he has any additional questions regarding the new order.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- Transaction total: $31,281.80 - Purchased from Home Depot, address: ********************************************************************** - Items: 17 windows, 1 double door - Type: 400 series wood interior, vinyl exterior - Most items delivered 8/22/22, 1 window delivered 8/29/22, last window delivered 10/19/22.Windows and door were delivered in terrible condition. There are nail holes through the extension jambs, scratches on the frames, excess silicone on the exterior, and missing paint on every window and the door. Upon expressing quality concerns with ******** and Home Depot, it took them months before they acted. A contractor came out and replaced one single extension jamb on 12/7/22. A different contractor came out on 1/29/23 and then again on 2/27/23 and has not been back to work on the windows since. We've had to pay our contractor for several days of his time to be available to help the ******** contractors because they never send enough help to move around the windows themselves. As the customers, we've also had to take several vacation days to assist. To date (6/23/23), we have 5 windows that are in installable condition. Extension jamb pieces have been mis-ordered three times since January 2023, and we have no idea where our $8K door replacement is. Home depot has never called me to follow up on progress, action taken, or to offer assistance, and ******** is not taking responsibility for their poor quality products. In fact, the ******** Sales Rep from Home Depot said multiple times that he refused to apologize for any quality issues he saw because he didn't see anything that couldn't be fixed, yet only 5/17 windows have been fixed over the course of 10 months. As stated by the ******** contractor, this is the longest open ******** service order they've ever had, yet no one is prioritizing our case and/or ensuring this gets resolved. Not only have they failed to deliver quality product, they have failed at providing any semblance of customer ********************** to resolve these issues.Business Response
Date: 07/05/2023
July 5, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team and ******** merchants have been provided with the customers complaint. At this time, the complaint is under review and a resolution has not been determined.The Home Depot does not consider this complaint resolved and is seeking more time to address all ********************** concerns in full.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33043726Customer Answer
Date: 07/11/2023
Complaint: 20226922
I am rejecting this response because:I am still waiting for the Home Depot to contact me regarding this issue.
Sincerely,
*********************************Business Response
Date: 07/18/2023
July 18, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team and ******** merchants have been provided with the customers complaint. At this time, the installer has returned to the customers home and started making progress, but repairs are not complete. The Home Depot does not consider this complaint resolved and is seeking more time to address all ********************** concerns in full.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33043726Customer Answer
Date: 07/21/2023
Complaint: 20226922
I am rejecting this response because the ******** Tech has delayed responses due to prioritizing non-work related activities.
Sincerely,
*********************************Business Response
Date: 07/31/2023
July 31, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team and ******** merchants have been provided with the customers complaint. At this time, the installer is awaiting final inspection of the panels prior to scheduling,but repairs are not complete. The Home Depot does not consider this complaint resolved and is seeking more time to address all ********************** concerns in full.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33043726Customer Answer
Date: 10/20/2023
Hi Sha-*****,
****** (******** Contractor) came out on 11/4/2023 to replace the remaining extension jambs. He also dropped off the door replacement panels, which are in much better shape but not perfect. We need to install the remaining 4 windows before he comes back to replace the **** strips. We've also provided him a list of all the glass stops that need to be replaced - he mentioned these would be expedited but I am not sure on the estimated delivery date.
Thank you,
*******
Business Response
Date: 11/06/2023
November 6, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*****************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team and ******** merchants have contacted the customer to address her complaint. As previously stated, at this time, repairs are not complete and there are some other areas being assessed and addressed at this time. The Home Depot does not consider this complaint resolved and is seeking more time to address all ********************** concerns in full.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33043726Customer Answer
Date: 11/09/2023
Complaint: 20226922
I am rejecting this response because the issues are still unresolved as we are waiting to receive new glass stops and getting **** strips replaced.
Sincerely,
*********************************Business Response
Date: 11/20/2023
November 20, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*****************************************;
North Tower, Suite 900
*******, ** 30303
RE: *********************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team and ******** merchants have contacted the customer to address her complaint. As previously stated, at this time, repairs are not complete and there are some other areas being assessed and addressed at this time. The latest round of window stops is due to ship on the week of 11/27/23. Once merchandise has been received,the customer will be scheduled for the first available service repair date. The Home Depot does not consider this complaint resolved and is seeking more time to address all ********************** concerns in full.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33043726Customer Answer
Date: 11/27/2023
Complaint: 20226922
I am rejecting this response because issues are still in the process of being resolved.
Sincerely,
*********************************Initial Complaint
Date:06/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a ******* washer from Home Depot in *******, ** , the return policy ****** that I could return the product if I'm not satisfied. I am not satisfied with the washer because it simply does not wash my clothes properly, i tried several modes and nothing has been successful. I contacted Home Depot and ******* to request a return . A technician from ******* was sent to my home to ***** the machine and as per technician, the installation was not set up correctly and suggested for me to hire a plumber to do this. I paid the installation fee when I purchased the machine so I dont think this is fair, I contacted Home Depot and explain to them what was going on and to request a return and they denied me with attitude and not willingly to help me. I have not been able to wash my clothes and this situation is causing me a lot of stress.order number H0908-298381Business Response
Date: 07/03/2023
07/03/2023
Sent Via Email???
Attn:***************************?
Customer Experience Specialist???
Better Business Bureau???
Serving Metro Atlanta, ****** & Northeast *******????
********************???
North Tower, Suite 900???
*******,** 30303???
RE: *************************/BBB Case # ********
?Dear **************:?????
?We acknowledge the receipt of the BBB Case # ********.???
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with her appliance. Our online team has attempted to contact the customer (06/23, 06/27, 06/28, 06/29, & 06/30), and the customer has not responded. The case will remain closed until the customer responds.
********************** considers this BBB case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.?Please do not hesitate to contact me if you have any questions.????
Sincerely,???
******* Clay ???
Executive Escalations????
Phone:***********************???
Fax:************???
Reference Number: 33043724Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a glass shower partition wall on June 7, 2023 online. The order number is WB48082854. I called on June 15th after being notified it was delivered. I was told that it had been delivered to a distributor and they would get in touch with me. On the 20th oJune I contacted Home Depot by text and was told that it had been delivered to my residence on the 12th of June. I have never received this 30 x 72 screen. I have talked to my neighbors who were home both days and saw no delivery.Business Response
Date: 07/03/2023
7/3/2023
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
***************************************************************************************** 30303
RE: *********************************** /BBB Complaint # ********
Dear **************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive assigned to our customers case was able to successfully refund him for the missing item in the amount of $642.11 back to the original form of payment.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
Phone: ***********************
Reference Number: ********Customer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Promised a date of deliver and NO FOLLOW THROUGH and bad communication. I made FULL payment of 8k in April and have been making payments on my homedepot card since April.it is almost July with NO date of delivery. We were promised the 20th of June on the 6th of June and paid a plumber to disconnect plumbing AND had to demo our kitchen for the new cabinets and counter! Now we are WITH NO KITCHEN and after speaking with the ** in our area NO DELIVERY DATE!Business Response
Date: 07/05/2023
July 05, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
********************
North Tower, Suite 900
*******, ** 30303
Re: April ************* BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their delayed delivery.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted Ms. ******************** regarding her order. Upon making multiple attempts I was unable to make contact with the customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********
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