Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,859 total complaints in the last 3 years.
- 3,466 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am now on the 5th try to get a dishwasher I ordered almost 6 weeks ago. The first dishwasher didn't have a motor, was discontinued, and I had to choose another on the fly. The second delivery was cancelled the day of delivery. The third, they refused to install due to liability as the valve was too old (the plumbing is definitely old, so not really their fault, but they could have told me ahead of time or on the first visit so I could prepare). The fourth was a defective dishwasher that wouldn't close. So, after 4 days taken off of work (and more to come), I have no dishwasher, and no delivery date for another. They refuse to communicate via email despite my inability to receive calls at work due to patient care/not being able to carry my phone. So I have no idea when, or even if, I'll have a dishwasher. It definitely won't be the one I ordered, and I'm already out $2k in pay and $3k in plumbing. It's not so much about the dishwasher as the complete indifference to the hassle and stress of trying to deal with it and still keep my job.So far, they offered a $200 gift card that has to be spent with them, and CANNOT be applied to this purchase. They also won't give me a refund unless I'm willing to wait **** days--- which limits my ability to buy a dishwasher from someone else. I'm so frustrated. I really expected more from such a well known company.
Business Response
Date: 08/18/2023
August 18, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************************************************************************************
RE: *****************************/Complaint file # ********
Dear ***************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has installed the dishwasher and it is working properly. In addition, we have filed a claim with ******** for the damage that was done to the home. At this point, The Home Depot does not consider this matter to be resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*******************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 16,2016 i purchased a stainless steel ******* french door counter depth refrigerator. on the receipt it is written i have a 5 year warrantee with home depot. on July 23, 2023 i noticed the refrigerator would not cool. i called ******* and they told me i had to defrost the refrigerator. the freezer worked fine. however i had to remove all the food from both the frig and freezer to defrost the frig. makes no sense. I lost all of the food in the frig and part of the food in the freezer. it was a two day process. the refrigerator worked for 2 weeks after the defrost process and now it is colleting frost again. I called ******* again and they are saying i need to have a repair man come to most likely replace the compresssor. I asked if it was covered by ******* they stated no as it has been over 5 years. I called home depot and they said nothing is covered because ******* only covers one year and home depot covers 5 years which is what i purchased. i am perplexed as i thought defrosting refrigerators we no longer done and having to do this on a refrigerator that is 7 years old is ridiculous. i believe this is a lemon and ******* or home depot should stand by this product.Business Response
Date: 08/18/2023
August 18, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******,****** & Northeast *******
North Tower, Suite 900311
*******, ** 30303
RE: *************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their appliance purchase.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team reviewed the order and confirmed the customer purchased the appliance and the extended warranty in 2016. As the customer only had a ****** warranty, Home ********************** determined the extended warranty expired before 2023; however, as a courtesy, the Online Executive Escalations team offered a gift card for the inconvenience.
Should the customer require additional assistance with this matter, please recommend they contact the online agent who managed their case, ****** at ***********************.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: 33495207Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 27, 2021 I purchased this dishwasher along with the extra coverage. On June of 2022 it began to malfunction, it stopped draining. They sent a technician out to our house who sat in our bathroom for almost an hour, then asked us if we had anything to drink, and then worked on the dishwasher. It still wasn't fixed, as he had to come back the next day. One month later, the dishwasher breaks again. I call to set up yet another service call and they send some 5 days later. The man they sent was from the ******* and told us upon entry, "No English." When he left, he said "Fix" and wouldn't say anything else. We tried to run a load after he left but he did not fix it at all. In fact, it is worse than before he came...not only is it leaking, continuously running, but it is also unscrewed from the cabinet and is now in the middle of our kitchen. I have called several times about this, having to repeat my self EVERY SINGLE TIME because NO ONE takes notes on the situation. As of Friday, 8/4 we were waiting on a call from the "back office" which we have yet to receive. The last person I spoke with today, 8/9 said the last note on our account was that we were still waiting on a part to arrive. This is completely UNACCEPTABLE.Business Response
Date: 08/18/2023
August 18, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******,****** & Northeast *******
North Tower, Suite 900311
*******, ** 30303
RE: ***************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their appliance purchase.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team spoke with the customer on Thursday, 8/10/2023. The customer advised a ********************** technician had come to their home three times;however, there was a language barrier with the last technician, so the customer requested a full refund. The Online Executive Escalations team escalated the customers complaint and refund request with our Extended Warranty team at Allstate that same day.
The Home Depot Protection Plan Escalation team confirmed receipt of the customers complaint on Friday, 8/11/2023. In an email on Tuesday, 8/15/2023, the Protection Plan Escalation team confirmed telephone contact with the customer and advised they were providing reimbursement via check. The customer understood they would receive a check within 5-7 business days.
Should the customer require additional assistance with this matter, please recommend they contact the online agent who managed their case, ******, at ***********************.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: 33495203Customer Answer
Date: 08/18/2023
Complaint: 20445178
I am rejecting this response because: I wasnt refunded the entire amount. I was not refunded for installation or all the extra parts I had to purchase. I need compensation for the entire amount.
Sincerely,
***************************Business Response
Date: 08/24/2023
August 24, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******,****** & Northeast *******
North Tower, Suite 900 311
*******, ** 30303
RE: ***************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their appliance purchase.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team spoke with the customer on Thursday, 8/10/2023. The customer advised a ********************** technician had come to their home three times;however, there was a language barrier with the last technician, so the customer requested a full refund. The Online Executive Escalations team escalated the customers complaint and refund request with our Extended Warranty team at Allstate that same day.
The Home Depot Protection Plan Escalation team confirmed receipt of the customers complaint on Friday, 8/11/2023. In an email on Tuesday, 8/15/2023, the Protection Plan Escalation team confirmed telephone contact with the customer and advised they were providing reimbursement via check. The customer understood they would receive a check within 5-7 business days.
Should the customer require additional assistance with this matter, please recommend they contact the online agent who managed their case, ******, at ***********************.
UPDATE: As stated, the customer was to receive reimbursement for their appliance purchase. Upon receipt of the amended complaint, the Online Executive Escalations attempted to contact the customer via telephone/voicemail/email to discuss their request for a refund for the installation/parts and offer a gift card to cover the amount. The customer accepted the gift card offer via email on 8/22/2023, and Home Depot issued an e-gift card that same day.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: 33495203Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1) Took out a line of credit in 2022 for 0 % interest for 12 months. 2) It was impossible to access the Home Depot/Citi Bank website to get to obtain my balance and make payments. I called to get this fixed multiple times but was never corrected. 3) I then had to make payments over the phone using the automated service using the ************** number. 4) I called The Home Depot Credit Services Automated Telephone System on 04/04/2023 to make the final payment to pay off the balance before the April 5th which was the expiration of the promotional period. 5) I called The Home Depot Credit Services Automated Telephone System on 04/04/2023 and the system confirmed that the loan was paid in full. 6) I called The Home Depot Credit Services Automated Telephone System on 04/09/2023 and spoke with a customer ********************** rep and she also confirmed that the loan was paid in full. 7) Now I am getting late payment notices and home depot is stating that I also owe all the interesting plus penalties. My credit is taking a hit.Business Response
Date: 08/09/2023
August 9, 2023
Attn:***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
North Tower, Suite 900 311
*******,** 30303
RE: *************************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, The customers concerns have been sent over to credit services, ********** to further assist the customer with their account. A ********* representative will reach out to the customer to correct the issue.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a water dispenser from a local HD location and it malfunctioned and started leaking and smoking in under a year. Was told from customer ********************** there is a warranty on the product and they will reach out to the vendor and follow up with me. They never did, so I reached out asking for an update to which I am told I need to pay for a replacement piece that is out of stock but to keep checking back to see if that fixes the issue. I shouldnt have to pay for a replacement anything! Furthermore, Im not plugging this back in as it is now a safety hazard.there customer ********************** department is now ignoring my emails. This is so unprofessional and a deplorable way of doing business. We are in the middle of furnishing our home and spend a lot with HD but we will no longer be shopping there. All I want is a new water dispenser for the one that is fried!!Business Response
Date: 08/10/2023
August 10, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: ***********************/ BBB Case #: 20444420
Dear *************:
We acknowledge the receipt of the BBB Case #: 20444420.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.
The Home Depot has reviewed this case and offers the following update. The Online Executive Escalation Team issued the customer a $200.00 THD Gift Card as a refund for the defective item. The customer has been made abreast of the recent update and is satisfied.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
**********************;
The Home Depot
CUSTOMERS FIRST
Resolution Expediter- Executive Escalations
Phone: *************************
Schedule: Monday- Friday 9:00am-6:00pm EST
Case #: ********Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New windows ordered 5/18/2022. Total price $9,923.22, down payment of $2,480.81 made day of order, balance paid in full after installation. Windows were not installed in 2022 due to wrong size windows arriving. Windows finally installed January 2023. According to window stickers, I believe only one of the ************ is rated for *********, the other four are rated for an area further south. I have tried calling, texting and emailing various people am am not getting any help. The original salesman, *********************** phone ************, told me to call someone else, that being *************************** at ********************, who has not contacted me back. I also emailed ***********************************, who I worked with to make make. She acknowledged receipt of my email, but is no longer responding. Her email is ******************************************** or phone *******************. Job #1-1ZMTW9ZN.Business Response
Date: 08/25/2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE:*********************** / BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to ***************** regarding her experience. Upon review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for her experience and offer of further assistance.
The Executive Escalations Team in partnership with the Home Depot Interior Services Team have reviewed the customer's complaint and have contacted the customer by phone and email, to explain in detail the Energy Ratings and what that means in relation to the glass in her windows, to address the customer's concerns. The team advised the customer that her windows meet the standards for all building codes and permits in the state of ********* and offered the customer the opportunity to upgrade to Energy Star North glass, free of charge. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
The Home Depot Interior Team will continue to monitor the progress of this matter and a ticket will remain open with their team until this matter is confirmed fully resolved. With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October of 2022 I was contacted by Home Depot that there was suspicious activity on my Home Depot credit card*********** They asked if I had made a few different purchases which I did not. The charges totaled over $6,500. The charges were made at a store in *******, I have never shopped at a store in *******. They issued me a new card and said it would take a few billing cycles to drop off my account. I asked if I should make any payments on the charges so it doesnt hurt my credit and she advised to make the minimum payments. To later find out from the woman who was handling my case that making a payment is admitting fault. In the beginning of January 2023 I no longer saw the charges on my account so I assumed that was the end of it. In March I received an email I had a bill due and I assumed it was from an online purchase I had made so I paid what was due. I later noticed the fraud charges that were back on my account. I called them to find out what was going on and I was told they reached out by mail with a few follow up questions about the case and because I never responded they reinstated the charges. I never received anything in the mail so I asked to reopen the case. They advised filing a police report, which I then did. The officer I filed the report with faxed them the report. I followed up with Home Depots/********** fraud department several times to find out if they received the report and what the status was and they kept saying nothing is showing up on there end. I then faxed a copy myself to them.After calling again to follow up about the status I was told the case has been closed again not in my favor.At this point with late fees the total is $7,349.79. This is causing damage to my credit. Its devastating that this has been going on for 10 months now and they think I should be responsible for over $7k in purchases/interest/late fees for I didnt make. This situation has been handled so poorly by Home Depot ***********Business Response
Date: 08/10/2023
August 10, 2023
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
************************************************************************************************
RE: ***************************/ BBB complaint # ********
Dear **************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by ********, *************************** will receive a response directly from them.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*************************
Executive Escalations
Phone: ***********************
Fax: ************
Reference Number: ********Initial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 6/1/23 (order Number WP68750959) for 2 bathtubs. On 6/12/23 only one tub was delivered at 12:25 p.m. I have video confirmation showing only one tub delivered. The delivery person took a picture of the tub in front of my home. It clearly shows only one tub. I contacted Home Depot via text and email on 6/12/23 notifying them I only received one tub. On 6/17/23 Home Depot contacted me via text stating they were going to open a case. Case Number ********. On 6/19/23 I received an email from Home Depot stating that there was no shortage and documentation shows both tubs were delivered by Nonstop delivery on 6/12/23 and if I wanted to continue disputing I needed to reach out to Non Stop Delivery or dispute with my **** creditor. I tried to contact Non Stop Delivery with no success. On 6/20/23 I disputed the charge with my financial institution. On 7/11/23 I received a call from my bank stating that the disputed had been denied by Home Depot. I am requesting a refund of $1,311.14, which is the amount of the tub, tax and shipping. Again, I have video coverage showing and confirming only one tub was delivered.Business Response
Date: 08/14/2023
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE:*************** / BBB Case # ********
Dear ****************:
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to Mr. *************;regarding his experience. Upon review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for his experience and offer of further assistance.
The Executive Escalations Team in partnership with the Home Depot Online Executive Escalation Team have reviewed the customer's complaint and provided him with a refund for the missing tub in additional to a e-gift card , as a customer ********************** gesture, for his overall order experience. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told a delivery date between 6am and 8pm. My wife took a day off work so someone would be home they said they tried to deliver but ***** was home. She was home all day. No phone call or text which was supposed to be done half hour before delivery Called customer ********************** was told my delivery was 1 stop away 4 hours later called customer ********************** again was told I have to wait 2 more days for my delivery. Home Depot needs a more responsible delivery service wont get anything delivered again I will pay more for better serviceBusiness Response
Date: 08/18/2023
August 18, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******,****** & Northeast *******
North Tower, Suite 900311
*******, ** 30303
RE: *********************************/ BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their delivery.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon receipt of the complaint, the Online Executive Escalations team attempted to contact the customer via telephone/voicemail/email on 8/9/2023. That same day, they partnered with the local store for an update on the delivery status. On Thursday, 8/10/2023, the store confirmed a delivery appointment for Friday,8/11/2023, and a refund for the inconvenience. The Online Executive Escalation team shared this update with the customer via telephone. On Tuesday, 8/15/******** customer confirmed a successful delivery.
Should the customer require any additional assistance with this matter, please recommend they contact the online agent who managed their case, Bre, at ***********************.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: 33485429Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to Home Depot on Saturday, August 5th to buy a pull behind dump cart for my lawn mower. I asked the associates what they had in stock and they told me this was all they had for a 10 cubic feet dump trailer. A few days later I go into the store and find that they had **** Deere ones for $100 less. ************************* makes the one I bought, and also the **** Deere one. ************************* makes all the attachments for **************. So why was this one $192 and mine was $295? Its the same one just a different color. Same molded pieces and everything. I think I deserve a $100 refund.Business Response
Date: 08/10/2023
August 10, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro *******,****** & Northeast *******
North Tower, Suite 900311
*******, ** 30303
RE: ******** ******* / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase.Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Online Executive Escalations team attempted to contact the customer via telephone/voicemail/email on 8/9/2023. Upon receipt of the return communication, Home Depot honored the discount requested and processed a markdown to the customers order on 8/9/2023. Please note it may take 3-5 business days for the credit to reflect on the customers account, depending on the banks processing schedule.
Should the customer need additional assistance with this matter, please recommend they contact the online agent managing their case, *******, at ***********************.
With that said, we have addressed the customers concerns and consider this matter resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
********************
Executive Escalations
Office: ***********************
Reference Number: 33485423Customer Answer
Date: 08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******
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