Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,863 total complaints in the last 3 years.
- 3,472 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We, ********************* and *************************, are writing to address a formal complaint regarding the undelivered products we purchased from Home Depot. On May 29, 2023, we placed an order for a GE washer and dryer, totaling $2,326.30, under the order number CP68473097.This frustrating experience has caused significant inconvenience, and we are now compelled to file a formal complaint with Home Depot and consider legal action for the undelivered products. It is now August 6, 2023, which is 72 days from the order date.At this point, we are left with no choice but to hire a lawyer, as we have incurred costs for alternate laundry arrangements, and ****** has lost work hours due to this ongoing issue. The continuous back-and-forth between Home Depot, GE Appliances, and the 3rd party delivery company has resulted in no resolution.Additional details are provided in the attached PDF file.
Business Response
Date: 08/23/2023
August 23, 2023
Sent Via Email
Attn: ***************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*****************************************************************************************************
RE: ********************* /BBB Case #: 20429353
Dear **************:
We acknowledge the receipt of the BBB Case #: 20429353.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case, where we forwarded our customers concerns to our Online Executive Escalations Team for their immediate attention and assistance with resolution. The Online team contacted the customer in apology for this experience and to confirm their delivery was successful on 8/18/2023; customer confirmed. As a customer ********************** gesture and one-time accommodation, the team issued a partial refund back to the customer's original form of payment.
With that said, The Home Depot considers this matter resolved.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************). Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
**************
Executive Escalations
The Home Depot -Customer Care
P: **********************
F: ************
Case No. ********Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my refrigerator and dish washer from one of your local stores on July 28, 2023. The staff at the location is wonderful. The applicance manager, ******** and *********, and the appliance representative were great.During my visit with ******** and *********, I was informed that the delivery team would not install my refrigerator with copper wiring. I had my wiring changed before the installation and delivery date today, August 8th, 2023. They did inform me that the dishwasher installation does include plumbing services if needed.Fast forward to today, August 8th, the delivery team arrived and informed me that the dishwasher could not be connected because the plumber is under the floor. I informed the delivery team that I was informed ************ services were included in the installation. The delivery team contacted their dispatcher regarding the plumber service, and the person said no. The delivery team reported that Home Depot does not fully provide all of the information to their customers in order to get a sale. The dishwasher was sent back.The refrigerator installation today did not happen. According to the delivery team, my front porch railing was 27 wide, and they could get the refrigerator through the railing. I asked about the back deck in which my deck steps are 40 inches wide and my back door is 31 inches.The delivery team did not remove any handles or the doors to get the refrigerator in the house. In fact, the refrigerator never made it on my property. The refrigerator was returned back.It is very concerning that one of my relatives recently had Home Depot delivery a refrigerator and dishwasher. The delivery team removed the doors off of their refrigerator and the plumber returned to their home to complete the dishwasher installation.Does home depot use different delivery services? My relative was able to get their refrigerator in their home because the delivery team wanted to delivery their appliances.Business Response
Date: 08/22/2023
August 22, 2023
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
**************************************************************************************************
RE: ***************************/ BBB Complaint #********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot has reached out to the customer to help her with the issue that arose during her appliance order and installation.The team has assisted the customer with a favorable resolution.
The Home Depot does consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
The Home Depot Executive Escalations
P: ********************
F: ************
Case: ********Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased $7000 worth of appliances. I added and paid for installation, later. I was told (have in a text form-chat) that they would deliver & install same day. The associate even called the delivery team to confirm. I was told they would have all the parts needed. The appliances were delivered and left sitting in our kitchen. We called the delivery people, the store, corporate and even drove 30 min to the store and spoke to an associate, and 2 assistant managers and received NOTHING. No help at all. They said there was nothing they could do to get our installation any sooner. We did get the installation charge refunded, but we had to pay a licensed contractor to install, so we were out time and more money. We were told when we purchased to order in the store, so if we had any issues we could just contact them and they would handle for us. If we ordered online, wed have to handle any situations on our own. We did just that and still had to handle on our own. Not one person could authorize or get someone out here to install our appliances before 8/12. 8 days AFTER delivery. We had already waited 7 days from ordering for them to be delivered. We cannot live 2 weeks without any appliances. We asked that they find someone to install.Theyd didnt! We asked for compensation. Zero given. I cannot believe a corporation the size of Home Depot couldnt, nor wouldnt do something to help. Once they had their money, they stuck us. We were told we could not return the items, as I wanted to order elsewhere. I do not want to support a store that only cares about money.Business Response
Date: 08/14/2023
August 14, 2023
Attn: ***********************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *************************/BBB Case #********
Dear **************,
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. The Home Depot Online Executive Escalations Team has contacted the customer and apologized for their inconvenience. Our online team partnered with our store team to work together to ensure the customer refund was processed successfully. Additionally,our online team also included compensation. Should the customer require additional assistance, please advise them to contact ******** at ************************.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****************
Home Depot-Customer Care
Executive Escalations
Phone: ***********************
Fax: ************
** Case #********Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent thousands of dollars on a NEW kitchen Frigidaire set of 4 appliances. All deliveries went well until the fridge. Delivery 1 - Fridge had visible damage to the bottom freezer section (front) so I refused delivery. Customer ********************** adv *********** would be several business days.Delivery 2 - Fridge seemed to be in perfect working order until delivery drivers slammed it into a metal rail in my garage. I asked them about the damage, and delivery driver replied "some appliances come with defects." I told them I saw them damage the appliance, (I was standing in my home watching them carry it.) They denied they did anything. I refused delivery and they adv *********** would be several business days. Aug 7 before the delivery scheduled for the 8th I got a call from the fulfillment center and they adv the fridge was damaged and emailed a picture. After thousands of dollars and waiting weeks they told me my *********** was damaged and I would have to wait until the 15th to get a 4th ***********. I called back and asked for a supervisor. ******* was extremely nice and respectful though he didn't adv me he was not a supervisor. ******* adv they could deliver the fridge and refund a standard amount . I told him this was unacceptable. I paid for a NEW fridge and NEW appliances. During that call my only option was to wait more time until the 15th and hope I won't get a call the day before saying its damaged or I can take delivery of the damaged unit and call back and ask for additional compensation. Delivery 3 - Damaged appliance is delivered and I call back today. They offered to replace my fridge in another week and a small discount. I said the discount is not an appropriate solution given that they are asking me to wait, AGAIN and can't guarantee an undamaged fridge on the 4th delivery. The only option they gave were: Hope the next one is good +25% or Keep the fridge least damaged because there is a refusal limit... and a 25% discount.Business Response
Date: 08/17/2023
August 17, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***********************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team has reached out to the customer to address his concerns. ************** has received the appliance and it has been installed. The customer will be scheduled for the installers to return to check the refrigerator leveling. No further action is needed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
Case: 33484082Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04/17/202, We met in our home ****************************, representative of Home Depot closet renewal sales person. A contract with said company was set up for a closet install with a final price of $5261.33 which was paid in advance of the conclusion of the work to be performed. There were several delays in the install order which cause inconvenience in our home. Basically indicating various dates of installation and then at the last moment backing out. We are retired and limited in our physical movements for we had to moved the old closet contents. Home Depot representative for installs, ************************ and her manager *************************** on 06/30/2023, recognized their company fault in properly establishing a correct and assertive date for the install and offered $500.00 refund for our troubles out of the original full payment.We have being back and forth with telephone calls and emails to a point that I have concluded it is a waste of time with this company and have decided to file a complaint using the BBB consumer resource. Fully aware that is not the employee fault but the structure of the company customer ********************** and their management.Business Response
Date: 08/11/2023
August 11, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Installation Service team has reached out to the customer address his concerns. ****************** refund was processed back to the original form of payment. Also, additional shelfs for the closet will be installed at no charge to the customer. No further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 33484083Customer Answer
Date: 08/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Visited the *******, ** location.An item is $199.00. Same day, 15 minutes later, went to place an order online for In-Store Pick Up, the item is $15.00 more. Reached out to their Executive Office. ************** seems like she was working on something else then sent a response that is insane. Please escalate.Business Response
Date: 08/09/2023
August 9,2023
Attn:***********************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******, ** 30303
RE:*************************-Price / BBB Case # ********
Dear ****************************,
We acknowledge the receipt of Better Business Bureau Consumer Complaint #********.
On behalf of The Home Depot, We apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated the matter and contacted our customer. We have explained how pricing online can differ from in the store. We have also provided the customer with a Home ********************** gift card to purchase the item in question, to his satisfaction. With that said, The Home Depot has performed due diligence in this matter and considers this case closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs. Please contact me if you have any questions.
Best Regards,
**************
The Home Depot | Store Support Center
Executive Escalations
Phone:************** Ext. 85774
Fax: **************
Case:33477690Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see full detailed description in attached document titled "Problem Description". I purchased an umbrella on the Home Depot website on 7/30/2023, which had a promised delivery date of 8/3/2023. On 8/3/2023, I checked on the status of my order on the Home Depot website, and learned that it still had not shipped. I then called the Home Depot customer care line on August 3rd, and spoke with an individual who told me their was a delay of some sort, and that the umbrella could not be delivered until the following week. I told him I could not wait, and asked to cancel the order. The individual affirmatively told me that the he was cancelling the order, and at the end of the call assured me that the order was cancelled and my money would be refunded in several business days. Despite the assurances on this call, I continued to receive status updates by email about the order and it is not cancelled.I called the Home Depot customer care line again on August 8th, and was told by a new individual that my order was not cancelled and there was nothing Home Depot could do. I then demanded to speak with a manager/supervisor. The manager/supervisor said "let me be honest with you", "we can't cancel". "It's a tough one." The woman did not apologize for the misrepresentation made by her agent on August 3rd and offered no solutions.I am now left in this situation where an umbrella will be shipped to me in the future (apparently 14 days from now) even though I do not want it, and I will need to find some way to return it. I want my money refunded and for Home Depot to do the right thing and take the initiative to cancel the shipment of this item, or at least arrange for return of the umbrella themselves. I feel as though Home Depot is taking advantage of me, holding my money hostage, and lying to me.Business Response
Date: 08/10/2023
August 10, 2023
Attn: ***********************, Trade Practice Specialist
Better Business Bureau Serving Metro Atlanta,
****** & NE *******
***************************************************;
*******, ** 30303
*************************/BBB Case # ********
Dear **************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their online order.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We issued a refund for $480.43 to go back to the customers original method of payment.
With that said, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
************************;
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/14/2022 order h4114-286744 receipt ************** mircrowave me21r7051sg sku *********** installed by home depot on 11/21/2022 the installer/delivery people are moving so quick and unconcerned about your items that the bolt they installed under the cabinet was not installed into the microwave in the correct angle. I had several problems with the microwave the last one involved an error code, ******* will not work on under the cabinet microwave without it being uninstalled. I had to paysome to unhook it from the cabinet. The bolt would not release, so the cabinet was removed to get the microwave down, ******* came and put a new door on it in the last two weeks. Since i was getting new cabinets the microwave was left unistalled and I have to pay a different person to install it. The bolt is not releasing since the home depot installers drilled it in at the wrong angle. The microwave can not be reinstalled because the bolt is not able to come out.Business Response
Date: 08/15/2023
August 15, 2023
Sent Via Email Attn: *************************** Customer Experience Specialist ********************** Serving Metro Atlanta, ****** & Northeast ******* **************************************************************************************************
RE: ************************* / BBB Case #: ********
Dear **************:We acknowledge the receipt of the BBB Case #: ******** .
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding her purchase with our company.The Home Depot has reviewed this case and offers the following resolution.
The Home Depot partnered with our Online Executive Escalation Team, who advised they called and spoke with the customer and advised we would not be able to send the install team back out on this order. We placed a no cost order, H4114-318346 to be delivered on 08/21/2023.
With that being said, The Home Depot considers this matter closed. Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,***************** The Home Depot - ************* Resolution Expeditor- Executive Escalations
P: *********************** F: ************ Case #: 33512207
Customer Answer
Date: 08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 4, 2023 Order #WP65919169 May 4, 2023 Order #WE19160938 Zinsser Primer was damaged during shipping and returned to the shipper. Home Depot made no subsequent actions to refund me or replace the item. When I contacted HD, I was told I had to dispute the charge with my credit.Oatey Heat Shield and ********* Deburring Tools show shipped status, but contain no shipping/tracking information and have far exceeded their estimated delivery date. When I contacted HD regarding these items, I was also told I had to dispute the charge with my credit card.Home Depot is effectively stealing from its customers. They charge you immediately upon receiving an order, and if any error occurs during the shipping process, they do not inform you nor do they make any effort to correct the issue. And if you do not notice/notify them within their arbitrary time frame, then they refuse to satisfy the situation in an amicable way.Beyond refunding my money, they should make an effort to rectify the situation with good faith by offering a $50 gift card or 25% off a future order.Thank youBusiness Response
Date: 08/10/2023
August 10, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: ***************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Escalation Team reached out to the customer to address his concerns. ****************** has received a refund for the return item as well as the item that was not shipped to him.No further action is needed.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
Case: 33484095Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 2022 I had carpeting installed in the basement which cost *******. Just recently we had noticed that the carpet is fraying and the stairs don't seem to be tacked down well on some steps. Upon reporting this to the company they checked and then informed me to "trim ***************" and that there was nothing else they will do. My issue with this is the fact that I believe it will continue to happen. We don't even wear shoes on the new carpeting so I don't see any way for us to have caused this to happen over wear and tear especially in 7 or 8 months. The order number on this was H *********** I would like them to repair or replace the affected area if necessary.Business Response
Date: 08/31/2023
August 31, 2023
Attn: *****************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
*********************************************;
North Tower, Suite 900
*******, ** 30303
RE: *******************************/BBB Complaint #********
Dear **************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot store team ahs reached out to the customer to address his concerns. ******************** had agreed to an independent inspector to come out and inspect and address his issues that have incurred from the carpet installation. Currently, the store is awaiting the inspection report to be returned to see what next steps will be taken to move forward with the complaint. The Home Depot does not consider this matter resolved and we ask for more time to be allowed to satisfy the customers concerns.Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P:*************************
F:**************
Case: 33484096
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