Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,777 total complaints in the last 3 years.
- 3,509 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 10, 2022, I purchased a shower kit on Home Depot Online. The product description had listed as base/wall/door. The delivery window was 10/13 - 10/17. When I called, the item was never shipped and the agent had offered $200 off for the inconvenience. On 10/24, the product arrived and when my contractor unpacks, noticed the walls were missing. When I called the store, they said they did not get them and told me to call online services. On 10/25 I spoke to an agent that offered $250 - $300 additional credit since he acknowledged the item description in fact had all 3 parts listed. He said, the online team could purchase replacement item for the missing parts and I could ship to the store. I called in the morning to give them the info and I was called a liar and even when they admitted the online post had the wrong information, they are now refusing to provide me with the credit and the resolution team person that has been assisting me has being absolutely disrespectful and did not care to mend the situation. I am currently on hold for over 20min and she has not even come back to the phone, She said her coworker made a mistake. As a consumer, I feel insulted that I am held accountable of someone else's mistake. I understand situations happen but I read the description before purchasing the item to make sure it was what I needed, My project was already delayed a week bc of the shipping delay and now I am subject to a confrontation when the website is listing the product incorrectly and creating false expectations. I need a proper resolution for this and this will probably be the last time I shop at HD. I have spent over $10K in the last few months and I shouldn't be treated in such a disrespectful manner over a mistake made. I stayed calmed and collective as much as I could but your resolutions team need to learn more on how to deal with situations and have some type of empathy and understanding when the customer is explaining the issue.
Business Response
Date: 10/31/2022
10/31/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******,** 30303
RE: *******************************/BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive assigned to our customers case has canceled the return of the shower kit and provided a 20% markdown on our customers order. We placed a no cost order for the shower walls, order CP49872058.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: 30524301Customer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered $6000 worth of doors from Home Depot. The entire process took nearly a year to complete. I had to have measurements redone 3 times because they were not accurate. Had to call 3-4 times daily after selecting doors and getting quote to actually get them ordered (after multiple promises to be called next day). Finally get the order placed and delivery date gets pushed back 3 times. Then they finally come to install and my door is damaged/filthy dirty. Their resolution was they will order some matching paint so I can touch it up myself. I was not offered any partial refund or a new door ( At this point I do not want to wait another 8 months for a new door) However, Home Depot should be the ones coming out to paint touch up and fix my door or offer me a refund for the front door, as it did not arrive in new condition. It was filthy dirty and paint chipped along the entire side. I am not happy with a resolution of sending me paint to fix myself. This should not fall on the consumer. I was sent a faulty product. I am requesting a refund for my door for the over 12 hours of time I have spent on the phone both locally and with corporate to even get my doors delivered! A refund because I spent hundreds of dollars on a door that is a faulty product. A refund for the time/cost for me to fix myself or hire someone to paint it.Business Response
Date: 11/04/2022
11/4/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******,** 30303
RE: *************************/BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot has agreed to compensate our customer in the amount of $1000 as well as well providing a touch up kit to resolve her concerns with her door. Once I have received our customers signed Settlement and Release Agreement, I will issue her check.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:10/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 2022 I ordered windows and a new front door with side light w/ Home Depot. On June 13, 2022 two workers installed 6 of the 7 house windows. June 14, they installed the front door & side light. When leaving I asked for the key to the front door and asked when the last window would be installed. They were surprised there was no key to the door but assured me that when they came to install the last window, a bathroom window, they would bring the key or an entire new lock set. The cost for the 7 windows, new front door, and new side light was $11,323.08. Not having heard from anyone regarding the bathroom window and key set I began calling the ***** support office at ************. August 1, 2022 ********************* at website ************************************** left me a message indicating a new handle & lock set was ordered and a replacement window had an estimated arrival of 8/18/22. To make this as short as possible for you I will note for you that between July 6 and September 21, I called ***** and/or my representative ******************* 12 times. I have asked if I can speak with ***, the district mgr and was told they are not allowed to give me his number. I have asked that **** who is *****'s supervisor be advised of this, I spoke with "*****" the Branch Mgr of this and received multiple apologies. I have gone to the local ********* and tried to resolve this there.I have continued making payments totaling $9523.08. I have gotten no acceptable results after many many telephone calls. I truly do not understand the lack of communication concerning this issue.Thank you for any assistance you may be able to give me.Enc: 9/21/22 email to HDBusiness Response
Date: 10/27/2022
October 27, 2022
Attn:*************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************** Tower, Suite 900
*******,** *****
RE: *****************************/Complaint file #********
Dear *****************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The installation team has contacted the customer and confirmed that the job has been completed. The customer is satisfied.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a washing machine and a dryer machine from Home Depot. On October 18th, the workers came to my home. They removed our washing machine to replace it with the new one we ordered. The washing machine that they brought was damaged, and the dryer they brought was the wrong color. I rescheduled that they would come for October 26th, yet they decided to come on the 25th. Upon arrival, they brought only the washer, and the dryer, they claimed the order was cancelled, even thought I never put a cancellation, nor did I receive any form of refund. I have taken days off of work for both times, and I have not received my product after waiting more than 2 weeks. I have have a 6 person household, and as of right now we have no washer, making our situation very hard. Additionally, Home Depot is making me re-order the washer and dryer, before refunding my money, which is making me wait even longer for my product.Business Response
Date: 11/03/2022
November 3, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ******************************* / BBB CASE#: 18313452
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18313452
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer and placed a no cost order to be delivered on 11/05/22.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased washer and dryer pedestals from Home Depot where I had purchase a washer and dryer from a couple months prior. The website stated upon completion of my order that it included free installation. This was not done upon delivery of my item. The items were never opened because of this. Upon opening the items 3 days later the face of the pedestal was damaged and falling off. Home Depot refuses to refund or exchange the item because it has been longer than 48 hours. This is false advertising to say that they provide free installation but they told me the third party company they hired considers it a partial installation and I would further have to pay a Home Depot specialist to come install by simply lifting the washer and dryer onto the pedestal. What about Americans with disabilities. How is this addressed? I am not Physically capable. Additionally, they failed to install so the product opening was delayed and it is now considered my problem that a product is damaged with no offer of resolution.Business Response
Date: 11/03/2022
November 3, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* / BBB CASE#: 18313326
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18313326
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
We have contacted the customer in which they accepted a gift card accommodation to purchase a new pedestal.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 26, 2022 A Home Depot delivery company made a second attempt to deliver a washer. The first one was damaged. The second one was also damaged. I refused delivery. I called the recorded *** for Home Depot and described the issue and they was I not only refusing the delivery but also canceling the order. Home Depot is now attempting to charge me for a washer I never accepted. I disputed the charge to no prevail. I sent them a ring doorbell video of the driver loading the washer back onto the truck on the day of deliveryBusiness Response
Date: 11/03/2022
November 3, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ********************* / BBB CASE#: 18313310
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18313310On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer to confirm the item was returned and emailed a copy of both refund receipts of the refund processed.With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: 30519874Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Home Depot cabinet makeover. Throughout this process, I have been told over and over that they ensure their customers are 100% happy and are backed by home depot. However, they will not give me the contacts for anyone higher than the ************************** team. They refuse to give me an itemized list of the products that will be installed. I have requested a refund for the countertops that they have said they can not install and they have ignored my request. Upon googling this service I have come across multiple people who have had some of the same complaints. ************ is operating under a shady business model and duping people into paying way more than they should be. They also want to charge me 35% of the complete project to cancel and nothing has even been done. However, they don't put the retaining fee amount in the contract. They only say "there may be a retaining fee." ************ needs to be investigated. I want an itemized breakdown of my purchase or I want to cancel.Business Response
Date: 10/31/2022
October 31, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ******************* / BBB CASE#: 18313024
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18313024
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer and have agreed to cancel and provide a full refund in which the customer accepted. The refund may take **** business days to process.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: 30519888Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a protection plan from Home Depot when I bought my washer a few years ago. I called for a repair while the protection plan was still active earlier this year around February. A repair man came to fix the washer but said the part was not in the warehouse but, he would order it and come back when it arrived. I waited but, I never heard back so, I called him because he gave me is cell number and name: ****** or Jarado in Spanish at ************. He said the part was not in and that I would have to wait. I called him 3 times and he continued to say the part was not in yet. Because of the delay and the need to use my washer, I called Home Depot. I called Home Depot and they contacted the repair man who said he was checking the warehouse daily but it had not come in yet. Home Depot said I would have to wait. After several calls to Home Depot and months of waiting, they told me my protection plan had expired and I would have to call the manufacturer. I explained that I started this process months ago and have been waiting on service. I paid for a protection that was not fulfilled because they took so much time to get *************** Depot did not live up to the protection plan I purchased. They need to make this right!Business Response
Date: 11/04/2022
November 4, 2022
Sent Via Email
Attn: ******************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: *****************/ BBB Complaint#: 18310529
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their washer.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team contacted the customer on 10/26/2022 to request more information. On 10/31/2022, our team spoke with the customer regarding their appliance order issue. On 11/1/2022,Home Depot called and emailed the customer as they couldn't locate any orders for a washing machine. On 11/2/2022, our team contacted the customer via telephone again but couldn't leave a voicemail. After researching all the customer's orders, we didn't locate one with a washer. Currently, the Online Executive Escalation team is waiting on the customer to provide the correct order details to assist further.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (******** @ *************************). With that said, we are addressing the customers concern and will continue to assist until this matter is resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30525740
Customer Answer
Date: 11/09/2022
Thank you for reaching out. I dont know what will happen. I was contacted by a representative from Home Depot and I am working with her to solve this issue. Will I be able to contact you again if I dont get a resolution?Business Response
Date: 11/10/2022
November 10, 2022
Sent Via Email
Attn: ******************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower,Suite 900
*******, ** 30303
RE: *****************/ BBB Complaint#: 18310529
Dear ****************,On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their washer.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalation team contacted the customer on 10/26/2022 to request more information. On 10/31/2022, our team spoke with the customer regarding their appliance order issue. On 11/1/2022, Home Depot called and emailed the customer as they couldn't locate any orders for a washing machine. On 11/2/2022, our team contacted the customer via telephone again but couldn't leave a voicemail.After researching all the customer's orders, we didn't locate one with a washer. Currently, the Online Executive Escalation team is waiting on the customer to provide the correct order details to assist further.
UPDATE:The customer contacted our team on 11/9/2022 to advise she is waiting on her credit card statements to provide the original purchase information to proceed with their case. The Online Executive Escalations team awaits the order information and will continue assisting the customer.
Should the customer require additional assistance, please advise them to contact the online agent who reached out to them (******** @ *************************).With that said, we are addressing the customers concern and will continue to assist until this matter is resolved.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
*******************************
Executive Escalations
Phone:***********************
Case: 30525740
Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disabled. Over two months ago I had a friend pick me up a Glacier Bay all in one toilet from Home Depot. A week later paid a plumber to come out and install it. The toilet instantly leaked from the base and upon further investigation the plumber found that the bowl was cracked. I contacted Home Depot on the phone, after three days of calls they finally agreed to send me out a new ********* days later the bowl arrived. Four days after that the plumber came and tried to install the new bowl just to find out the tank would not fit. It was the wrong bowl. Another call to Home Depot. After another few days they decided to give me a gift card for $180. With the price of the toilet and the plumber coming out twice I had already spent over $330. At this point it has been about a month with no toilet. I decided the cheapest way to move forward would be to buy the matching tank to go with the bowl Home Depot sent me that the plumber had already installed and use the gift card they gave me. Contacted Home Depot again. Took multiple calls over a week for them to locate the matching tank to a bowl they sell right on their website. Because of the past debacle they offered to send it next day air no charge but I would have to pay for the tank. I agreed and gave over my address and credit info. This was on Friday. On Monday I got an email with a *** next day air shipping number. An entire week goes by and no tank was ever delivered. I check the tracking number and it says "label created". Another call to Home Depot. Was transferred multiple times and finally put in touch to what I was told was a supervisor for the resolution specialist department. I had to explain the entire ordeal and after she looked into it she admitted Home Depot made an error and the order for the tank was never processed. She apologized and offered to send me a whole new toilet free of charge but could not guarantee a ship date or when I would receive it. I declined as that would take more time and $$Business Response
Date: 10/31/2022
October 31, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *********************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their online order.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding his order. The Home Depot has investigated this matter and has processed a gift card for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Customer Answer
Date: 10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/16/22, I purchased a $500 and $100 gift card from this location. When I went to retrieve the $500 gift card, it was not on there. I contacted them and they told me to wait. I&#**;ve been waiting since the 16th and the money is still not on the gift card. They don&#**;t know how to refund the money and cannot find a way to resolve the issue.Business Response
Date: 11/02/2022
November 2, 2022
Sent Via Email
Attn: ******************;
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ******************************* Tower, Suite 900
*******, ** 30303
RE: ***************************** / BBB Complaint#: 18312162
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their gift card.The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot attempted to contact the customer via telephone/voicemail/email on 10/26/2022, 10/28/2022, and 10/31/2022 to request copies of their receipt and additional details to address this concern. To date, all attempts to contact the customer have been unsuccessful. Should the customer still need assistance with this matter, Home Depot stands ready to assist as soon as we receive a return communication.
With that said, we have made every attempt to address the customers concern.
Please know it is The Home Depots goal to satisfy all our customers with the products and services we provide. Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. If you have any questions,please contact me.
Sincerely,
*******************************
Executive Escalations
Phone: ***********************
Case: 30525936
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