Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,777 total complaints in the last 3 years.
- 3,507 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid more than **** for two doors that I had to special order. We waited more than 9 months to receive and have the second door installed. The doors were either damaged, missing, or wrong size. Had to reorder doors multiple times because Home Depot would not assume responsibility for loss or damages to the doors. We had to ask for days off from work to have the doors installed. One of the doors was installed with damage. Asked all the managerial staff to have the door replaced. All of the managerial staffed said they would help but nothing has happened. Talked to the store manager in last attempt to resolve the issue. I was told they were going to look into it and give us a call. We have tried to resolve within the store but nothing has happened. We were promised a settlement from the store manager and have received nothing. We have been lied to multiple times from all of the managerial staff. Were are still waiting for them to reach out. Its been 2 months since we have heard anything from them.
Business Response
Date: 11/04/2022
11/4/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******,** 30303
RE: ********************* /BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot District Service Manager, ****, has agreed to refund our customer in the amount of $1200 for the door. Our customer has signed and returned our Settlement and Release Agreement,he will receive his check in the amount of $1200 within 15 business days.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 27, 2022 I picked up a window at Home Depot special ordered for me. It was cracked and they refused to re-order a replacement and refused to give me my money back. Can't find anyone to help me. I need a replacement window and a credit for cracked window they charged me for,Business Response
Date: 11/04/2022
November 4, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta,****** & Northeast *******
235 ************************** Tower, Suite 900
*******, ** 30303
RE: ***********************/BBB Complaint#: 18323969
Dear ****************,
We acknowledge the receipt of BBB 18323969
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their window purchase with our company.
To ensure this matter is addressed by the appropriate parties, we have escalated the customers concerns to store leadership. Leadership has advised that a replacement window has been ordered at no additional cost to the customer with an estimated time of arrival of 11/15/22. The customer has been advised and will be contacted once the window is available for pick up.
With that being said,The Home Depots has addressed the customers concern and considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide.The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***************************
Executive Escalations
P: ********************
F: ************
SF: # ********Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband, ******************************* and I purchased an ** washing machine from Home Depot in *************, ******* on August 30, 2022. It was scheduled to be delivered on September 2nd, but it was delivered on September 6, 2022. When I first used the washer I noticed that the clothes were not clean. The water continuously ran throughout the one hour and 57 minutes cycle. Almost two hours. I called the store for repairs, they said (in fine print) they are released from responsibility after 48 hours. However, it is still under the manufacturers warranty. The manufacturers technician came out twice. It still is not fixed. No one else will come out. The technician says that he must be released from the repair order. I have tried everyday to reach someone to no avail. In the meantime, each time I did speak to someone, they insist that its problem is how many pieces I put in it or how much detergent I'm using. I am following the directions in the booklet. I am at my **** end. The customer ********************** is awful. I am stuck with an expensive machine that does not work. I am not a technician. I can't fix it myself. That is what they are trying to get me to do. Please help! I just want to return it for a refund.Business Response
Date: 11/03/2022
Attn: Ms. *********************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: ******************************* / BBB Case # 18323796
Dear **************:
We acknowledge the receipt of the BBB Case # 18323796
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to Mrs. *********************;regarding her experience. Upon review, The Home Depot Online Executive Escalations Team has contacted the customer via phone and email in apology for her experience and offer of further assistance.
Our Online Executive Escalations Team has advised the customer that her appliance would require three repair service appointments with ** certified technicians regarding the same issue for it to qualify for any refund opportunities. They additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
The Online Escalation team will continue to monitor the progress of this matter and a ticket will remain open with their team until this matter is confirmed fully resolved. With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Customer Answer
Date: 11/06/2022
In respond to complaint (case # ********)
I must say Home Depot reputation remains intact with me, they have an outstanding reputation in our community they have stepped up and showed that they do care about their customer. I am satisfied in the way they handle my complaint. I'm thankful for what they did in settling my claim. I look forward to doing more business with Home Depot.
Thank you Better Business Bureau for your support and taking care of my complaint with such quick action.
*********************************
Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/27/2022 I went to the ********* store to buy an Auger that I needed it for the same day. I found one online for $219.00 but not same day pick up was available so when I found the exact same one at the store, I asked the cashier (*****) to price match it to their website (as stated in their policy they can do it). She dismisses me completely not willing to help at all. I went to a different cashier that tried to assist me and was looking for a manager available to do the price match, but unfortunally none of the managers were answering, so she redirects me to customer **********************. Once in customer ********************** I asked ****** to please price match the item for their website price, to what she replied that they do not price match. I pulled up their policy and showed her that they do, she replied that it will need approval but did not seem willing to go search for anyone. I asked her to please get the approval for me, and she called a manager. The manager double checked that the items matched and adjusted the price to $219.45 instead to $219.00. I did not complain since it was $0.45 difference, but I showed him my military ID for him to apply the extra 10% off the store offers to military personnel and he refused to apply it. I will like the difference in price refunded since nowhere in their policy states they can't apply the military discount. I was charged $237.55 final price including taxes. When I went to the website the military discount applied with no issues giving me a total of $213.36 final price, taxes included. I will like the difference, $24.19, refunded to my credit card.Business Response
Date: 11/03/2022
Attn: Ms. *********************************** Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
*************************** Tower, Suite 900
*******, ** 30303
RE: *********************** / BBB Case # 18323333
Dear **************:
We acknowledge the receipt of the BBB Case # 18323333
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our **********************, company.
The Home Depot has reviewed this case and apologized to Mr. ************;regarding his experience. Upon review, The Home Depot Executive Escalations Team has contacted the customer via phone and email in apology for his experience and offer of further assistance.
The Executive Escalations Team has attempted to reach out to the customer and offer him compensation for his experience, but he has not returned any of our calls or emails. We additionally provided their contact information via email where the customer may reach out in the meantime, with any questions or concerns.
The Executive Escalations Team will continue to monitor the progress of this matter and a ticket will remain open with their team until this matter is confirmed fully resolved. With that being said, The Home Depot has addressed our customer's complaint.
Sincerely,
************************* | The Home Depot
Executive Escalations Specialist
Phone: *************************
Fax: **************
Schedule: Monday Friday 11:00AM-8:00PM EST
In my absence, please contact ********************* via email at ************************************Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a dishwasher from Home Depot on 9/16, with an install of 9/26 (Order Number WB24180749). The installation was done extremely poorly, and my cabinet was cracked as a result of installing the bracket. I called Home Depot to have the installation repaired, and they sent another crew out on October 8th, who simply looked at it and said "yup, it was installed incorrectly, we can't touch it" and gave me a card with a ***** number to call to file a claim. I called this number a total of 4 times and spent over 2 hours on the phone holding, and made it through a 45 minute phone call with the representative patching me through to Sedgewick, a claims process, and I was then hung up on.I then went to the Monument Home Depot and the ************ store, and was given the runaround by both stores, one saying they would "have a manager call me first thing in the morning", and another saying they couldn't help me because I bought the dishwasher online.What do I want? - Refund my $140 that I paid for the installation, and pay me the $250 I had to pay a ********* to fix the damage that the incompetent Home Depot install team caused to my cabinet.I have attached a picture of the damage, the receipt for the ********* to repaid the damage, and the post card that I was given by the second installation team.I paid $140 to have this dishwasher installed incorrectly, and my cabinet damaged. I had to pay a ********* $250 to repair the cracked cabinet, as Home Depot and their incompetent third party installers are not able to return my calls, or even provide any assistance.Business Response
Date: 11/04/2022
11/4/2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******,** 30303
RE: *************************** /BBB Complaint # ********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive agent assigned to our customers case issued our customer compensation in the amount of $394. Our customer has been notified and is satisfied with offer.
With that being said, the Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***********************
Executive Escalations
Phone: ***********************
Reference Number: ********Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WITH MY CREDIT CARD I PURCHASED A HOME DEPOT GIFT CARD FOR $150.00 ON JUNE 3, 2022 FOR FAMILY MEMBER BIRTHDAY IN JULY. WHEN TRYING TO USE CARD TO PURCHASE ITEMS IN MID JULY, FAMILY MEMBER WAS TOLD THERE WAS "NO BALANCE" LEFT. UPON MY INQUIRY AT HOME DEPOT, THEY STATED CARD HAD BEEN USED ON JUNE 7,2022 THROUGH ONLINE ORDER AT HOME DEPOT STORE IN ******* ** BY PARTY UNKNOWN TO ME. AND PROVIDED PRINTOUTS OF FRAUDULENT PURCHASE OF BATTERY CHARGER AND RECEIVING REFUND SAME DAY. (CREDIT CARD WAS IN MY POSSESSION ENTIRE TIME). HOME DEPOT WOULD NOT HONOR MY ATTEMPT AT RESTITUTION AND STATED THAT "MERCHANDISE WAS RECEIVED AND CARRIED OUT OF THE STORE", NOT ADDRESSING THE ISSUE OF ILLEGAL USAGE OR THEFT BY FRAUD OR SCAMMING. I WROTE TO MY CREDIT CARD COMPANY PROVIDING COPIES OF TRANSACTIONS MADE BY ILLEGAL PARTY AND AWAIT FURTHER RESPONSE..Business Response
Date: 10/31/2022
October 31, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ***************************** / BBB CASE#: 18321909
Dear **************,
We acknowledge the receipt of the BBB CASE#: 18321909
On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have contacted the customer and emailed an electronic gift card accommodation.
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: ********Customer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This 3rd party delivery company is totally incompetent, non-responsive, unprofessional and FAILS deliver products they are entrusted with by merchants for delivery to customers. On October 15th 2022 I purchased a 26 inch snowblower from Home Depot for delivery to my home. I received both text messages and voicemail from **************** stating that they will be delivering my snowblower Wednesday October 26, 2022 between 11am and 3pm. I made arrangements to be home from 7am to 4pm to accept delivery. At 415 pm still no delivery and I attempted to contact Show Me by phone and text and would have tried their website but it does not work. No response by text and placed on hold forever on the phone with no answer. I contacted Home Depot who attempted to contact Show Me with the same negative results. I tried calling Show Me again, and received a message it is now after hours and they are closed. I told Home Depot, that i refuse to give up another day of waiting for such a lousy company, and if they can't track this delivery and get it here within a one hour window I wanted to cancel my order. They said because it is out for delivery, I have to wait at least until the end of the ** business day to cancel. As of ******************************************************* I will attempt to get reimbursement from Home Depot and let them try to fight Show Me for their goods, and file for No Payment for not receiving goods with the charge company if Home Depot does not take the lead and deal with this "NON" **************** who should NOT be in businessBusiness Response
Date: 10/31/2022
October 31, 2022
Attn:*************************, Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******,** 30303
RE: ***************/ BBB Case #:18320263
Dear ****************,
We acknowledge the receipt of the *************** Consumer Complaint #: 18320263
On behalf of The Home Depot, I apologize for any inconvenience our valued customers may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and we have contacted the customer. We have refunded the customers order for his snow blower. The customer was satisfied with the outcome.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
***************************
Home Depot-Customer Care
Executive Escalations
Phone:***********************
Fax:************
SF Case# ********Customer Answer
Date: 11/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is very satisfactory to me.After contact from Home Depot, and receiving their very ******************, friendly attitude and attention to this critically important matter to me; and their resolution to resolve the issues caused by their third party shipper, I will proudly continue my very long term relationship with them, and continue being a customer, and continue to recommend Home ********************** to others for the home improvement and building / hardware merchant to shop with.
Sincerely,
*************************Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a frigidaire dishwasher on August 31st of 2022, order number WP44729983. It was to be installed on Sept 16th, 2022, the installers came but the dishwasher was damaged, so I had to reschedule the installation for weeks later. 2 weeks passed and the dishwasher arrived it was damaged again and was told I need to reschedule again for 2 weeks later The dishwasher arrived on October 21st but the installation hardware was not present, the frigidaire dishwasher takes a special adapter and the installation team should have known to bring it because I specifically told the representative when I called to reschedule that it was required for my installation so I was told a representative would contact me about my dissatisfaction with there installation and the amount they offered to make it right I was offered $150, which I replied to the rep it should be t least more than double for all the inconveniences home depot has caused I would like the Home Depot to reach out and correct thisBusiness Response
Date: 11/03/2022
November 3, 2022
Attn:*************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************** Tower, Suite 900
*******,** *****
RE: *******************/Complaint file # ********
Dear *****************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The online resolutions team contacted the customer and offered compensation for the issues with the delivery and installation of the appliance. The customer has accepted the resolution.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is related to our kitchen cabinet resurface project for our condo(1 ******. Apt909, ***********, ** , *****) Contract signed on March 2022 and the cost is almost **** USD that we have already paid in full. The contract was signed between my husdand(*******************) and home depot. First installation was done Jun 2022 and during installation, HD installation team found issues with design etc. Then they promised that they will send out the correction and re-order the cabinet doors and do the installtion. However, afterwards. they are hard to reach out to.Late August, I've tried so hard to reach out to them and eventually someone told me the material ETA Sep. 23rd. So I;ve kept waiting. Till today, no one had updated me anything even the delay. And I reached out the the installation team, but he won't reponde to my message. I also emailed many times to the BBB-escalation staff-Sinah from HomeDepot, who is also not responding.Now its almost 8month since the contract was singed. we were promised when signing that everything will be done in ***** weeks. Now after we spend so much money, time and effort to contact, we still dont know when the project will be done. Its like we paid for all those inconvinence.Business Response
Date: 11/03/2022
November 3, 2022
Attn:*************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************** Tower, Suite 900
*******,** *****
RE: ************************* /Complaint file #********
Dear *****************************,
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The customer has been contacted and advised that the material needed to complete the job has not been received. Once the material is received the customer ****************** will be scheduled.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
*********************************
Executive Escalations Representative
Office: ***********************
Reference Number: ********Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Services were not completed. No refunds have been given even though promised. No follow up from managers even though promised. Goods were supposed to be delivered, installed, and removed over a month ago and have not been completed. No one will answer or return phone calls.Business Response
Date: 11/07/2022
November 7, 2022
Sent Via Email
Attn: ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************** /BBB Complaint#: 18319657Dear **************,
We acknowledge the receipt of the BBB CASE#: 18319567On behalf of The Home Depot, I apologize for any inconveniences experienced, as it relates to a shopping experience with our company.
The Home Depot is in the process of reviewing this case. In an effort to provide the proper resolution, we respectfully request additional time to research this case. We are currently waiting for confirmation from our business partners regarding next steps to resolve our customers complaint concerns. Once a decision is reached by our business partners, we will provide an update on resolution. Please understand that The Home Depot does not consider this matter resolved and will respond within the next 10 business days.
With that being said, we are still in the process of addressing our customers complaint.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*****************************
Executive Escalations
Phone: ***********************
Case: 30530240
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