Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11,800 total complaints in the last 3 years.
- 3,508 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a $30 drill using my home Depot card in June. Since then I have not once been able to get online and pay or get a live human being ever ever. So I'm being charged late fees illegally I believe. I bought a $600 washer on my credit card and paid it off in cash in 2 days. This is consumer abuse. I work extremely hard for the money I earn which is not much but I pay my bills on time and have good credit and am a homeowner. I will not stand by and let them charge me $130 worth of late fees that's why I'm contacting you because I cannot contact them in any way shape or form. I'm a good honest American citizen of 62 years. I am pleading for your help. Thank you so much. I'm not complaining about the store I'm complaining about never being able to get a hold of this corporation and discuss this with them. So every month I get another $35 charge to my credit card for a late fee. I will never shop there again in my life. Thank you friend
Business Response
Date: 10/24/2022
October 24, 2022
Sent Via Email
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *************************/ BBB Case # ********
Dear **************:
We acknowledge the receipt of the BBB ************************************** behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced regarding their credit account.
Citibank (South Dakota), NA is the financial organization managing all Home Depot credit accounts. As a result, we have forwarded the complaint to Citibank (South Dakota), NA, accordingly. At the conclusion of the review and investigation by ********, ************************* will receive a response directly from them.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*************************
Executive Escalations
Phone: ***********************
Reference Number: 30467908Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase of 3 appliances on 9/27 Delivery scheduled 10/17 11:30-1:30 Delivery started at 7:25 pm and after they got done they said they forgot a power cord for the dryer and did not level the refrigerator but the tech tomorrow would do it. Tomorrow never came, now earliest possible return date is 10/31 but i do not live there full time its a 2nd home so i needed them to return this week while Im here. They cannot do that and cannot take back appliances and have already charged my credit card for all itemsBusiness Response
Date: 10/28/2022
October 28, 2022
Sent Via ************************************************************* Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ***************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their appliance order.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ************** regarding her appliances. The Home Depot has investigated this matter and has confirmed our customer has had her appliances leveled. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Home Depot credit services in June after the anticipated delivery of my two new desks that I ordered from their website. I informed them that I had not received the Desk deliveries from NonStop Delivery Service although they had sent a confirmation that it was delivered to my address in ******. I was not home at the time but when I returned home, I did not find a delivery on my porch or driveway which is where it is supposed to be delviered. I life on a public sidewalk, and I did not see it on the public sidewalk or street either.When I contacted Home Depot for their help, they said they could not do anything and to put in a billing dispute. I did this on June 15, 2022. Case ID ******************* waiting for over two months for a response, home depot credit services sent me a letter that states I am responsible for the amount and provided NonStop Delivery Service tracking updates as PROOF that the item was delivered. It took them two months to investigate what was already emailed to me via the delivery carrier. How is this an investigation into whether or not the items were delivered to the correct address? No photo or GPS evidence was provided to show proof. Attached is the letter I sent back to home depot credit services and I have since then not heard back. I want a refund for the desk amounts that were charged to my credit card but never delivered. I mentioned to home depot that this is not the first time I had issues with this delivery carrier. They need to take this up with their delivery carrier.Business Response
Date: 10/25/2022
October 25, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: *******************************/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their online order.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted ********************** regarding their desk. The Home Depot has investigated this matter and has processed a full refund for our customer. ********************** considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
SF Case# ********Customer Answer
Date: 10/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed order WP46696801 on Sept 22 for an electric dryer. I was told it would be delivered Oct 5. On Oct 2 I received an email to prepare for my upcoming delivery, at that point I disposed of my old dryer to make room for the new one. On Oct 3 I received an email saying they had to reschedule my deliver until NOVEMBER 8th. I called for an explanation, and the guy puts me on hold and comes back with some story about the warehouse is full and the supplier cannot deliver it and the warehouse will be too full until November 8. I told him I had already gotten rid of my dryer. He said he would recommend I cancel the order and place it WITH A DIFFERENT COMPANY. I said our family construction business has spent over half a million dollars so far this year with Home Depot and he wants us to go with Lowes or Menards. He told me well no not for the business, because nothing has been rescheduled, but yes for my personal dryer I should buy it from someone else. What makes this even worse, I know people, including corporate contacts, who have had the same dryer delivered to the area no issues, and theirs were ordered after mine. And I just ordered a washer and it says it will be delivered in 6 days, if there was really a warehouse issue why are other people getting theirs, and why is your website still putting these delivery days? I have spent the last several weeks taking my laundry to a laundromat to dry because of this, and all Home Depot says is to buy it from someone else, so our company is valued as a customer, however according to that man, I, as a customer, am not? I want my dryer delivered and compensation, even as a gift card, for the cost of not having one for weeks, is not too much to ask.Business Response
Date: 11/01/2022
November 01, 2022
Attn: *************************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******, ** 30303
Re: ********************* /BBB Case # ********
Dear ****************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online team has contacted the customer with an update of shipment and informed the customer the items cannot ship any sooner than 11/08/2022. The customer has opted to wait for the unit.
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
************************************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
Case: ********Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a central air conditioning system and started to use it in June for the first time. I found the house temperature can't drop down. I contacted the local Home Depot branch. They passed the case to the Home Depot resolution center of their head office in *******.But the resolution center does not work well. They always delay to answer my questions, and even they don't answer my questions.After I researched, I found that the air conditioner is too small. For my house size, the website of Home Depot recommends a 4-ton BTU air conditioner, but they installed a 3-ton BTU air conditioner in my house. I have contacted and talked with Home Depot for 4 months. There are over 70 emails sent out. But the problem is not fixed. Finally, Home Depot did not reply to my email for three weeks. I asked for the air conditioner, but they refused me without reason.In addition, Home Depot installed the air conditioner in my house without an electrical permit. The electrical permit department of ****** City sent me a compliance order by law and asked for an electrical permit. But they have not applied for it. As per Electrical Safety Regulation and Electrical Safety Acts, the electrical permit is required before an electrical installation is performed.Business Response
Date: 11/07/2022
November 7, 2022
Sent Via Email
Attn: Ms. ***********************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
Re: ***** Song/ BBB Case ID # ********
Dear **************,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of the Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their HVAC concerns.
The Home Depot has carefully reviewed this matter. Upon review, The Home Depot has contacted Mr. **** regarding his HVAC. The Home Depot has investigated this matter and has advised our customer that we stand behind the issued denial. After multiple inspections post install, it has been confirmed that the unit was installed and functioning corrctly. The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*************************
Home Depot
The Home Depot- Customer Care
Executive Escalations Team
Phone: *************************
** Case# ********Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a whirlpool washer and I bought the extended warranty, after 2 years the washer stopped working. Im in my appointment # 7 with a different technician and my washer has not been fixed or replaced. I have been missing work and patient with this matter.Business Response
Date: 10/26/2022
October 26, 2022
Attn: *************************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 **************** Suite 900
*******, ** 30303
Re: *********************** /BBB Case # ********
Dear ****************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot Online Team confirmed that the customer was satisfied and issued an electronic gift card for the dishwasher.
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
************************************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
Case: ********Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a dishwasher in September, paid for delivery and installation. They delivered, said they didn't know how to install it and left. Finally got them to pick it up a week later to return it (still in packaging). They have told me they would refund the money for the last 3 weeks, still no refund. So I have a large charge sitting on my credit card for an item that was returned and that they have possession of.Business Response
Date: 10/20/2022
October 20, 2022
Sent Via Email
Attn: *************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: ******************************* / BBB Compliant #********
Dear ****************,
On behalf of The Home Depot, I apologize for any inconvenience you may have experienced regarding your store experience.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Escalation Team called and spoke with Ms. ******************************* on October 20th regarding her order H2315-209152. At this time, ************** confirmed that she received the receipt confirmation of the return. We advised the customer that refunds typically reflects within 3-5 business days depending on bank processing times.
If any additional assistance is needed, please advise the customer to contact the agent who reached out to them (***** @ *************************).
With that said, we have addressed the customers concern and consider this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone: ***********************
Case:30467893Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an ** dryer from the Home Depot on Oct 1, 2022. I was told the soonest they could deliver and install was October 10, 9 days later. The delivery people came & said they could not install because the gas valve needed to be replaced. They said the company they work with for that service would be calling us to schedule within 48 hours. I called and asked what the problem was after 48 hours, & a very professional gentleman at HD's toll free number apologized and issued us a $150 credit. He said someone should call within another 24 hours. When that didn't happen, I spent almost 2 hours on the phone between 2 numbers at Home Depot and finally, the company that sets up the local plumber to replace the gas valve. They said they couldn't get through to my husband's phone (?) so they let it go. I arranged with them for the plumber to come out, which they insisted twice would be the full solution, fix the valve, install the dryer, haul the old dryer away (which I paid for). Today, the plumber came, fixed the valve and informed us that Home Depot is responsible for the install and haul away, and that they know that.This is the 2nd time my husband had to take off of work to attend to this matter, & we still don't have a dryer to use. I called the 877 number at HD again, who informed me the soonest they could do the install and haul away was October 28! I was very dissatisfied with the idea of waiting another 9 days, so then I was given over to the ********************** I spoke to a representative named ********, who just re-iterated what the 1st agent told me, & said if I didn't like that date, I could hire my own ************** could refund me the $20 the install should cost. What company could I hire for $20 that would even make a service call?! Plus the fact that I paid $40 for the haul away? I asked for a sooner date or additional financial recompense, but they refused. Our laundry is to the ******** **** husband will have to take time off again, & I need help.Business Response
Date: 11/02/2022
November 02, 2022
Attn: *************************, Customer Experience Specialist
********************** Serving Metro Atlanta,
****** & NE *******
235 Peachtree Street Suite 900
*******, ** 30303
Re: *********************************** /BBB Case # ********
Dear ****************,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint# ********
On Behalf of the Home Depot, I apologize for any inconvenience our customer may have experienced regarding the purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot team has confirmed the completion of the haul away, dryer repair and dryer installation. The customer was emailed details as a record of confirmation.
Please know that it is the Home Depots goal to satisfy all our customers with the product and services that we provide. The Home Depot values it customers; patronage and looks forward to servicing their future home improvement needs.
Please contact me if you have any questions.
Sincerely,
************************************,
Home Depot Customer Care
Resolution Expeditor Executive Escalations
Phone ************************
Fax **************
SFCase: ********Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased new carpeting from Home Depot in ***********, ** and had it installed in March of this year. From the beginning, Ive had issues with the carpeting snagging and carpet fibers coming loose. I have called their customer ********************** number numerous times without resolve. At one point, they sent someone out who said the carpet shouldnt be doing that and that they would open a claim. After several weeks without hearing anything, I called back into customer ********************** and was told that theyve reviewed the case and determined it was possibly caused by my dog or my vacuum. First of all, my small dog is 8 years old and has never tore up anything in my house and my vacuum worked just fine on my old carpeting so Im at my **** end with this and would like some help getting this resolved. My order number is H2782-120307 and the order was in my husbands name, *****************************. The total amount of my invoice was $1460.57. I would like the carpet replaced or my money back. Any assistance would be appreciated.Business Response
Date: 10/20/2022
October 20, 2022
Attn: ******************;
Customer Experience Specialist
Better Business Bureau
Serving Metro Atlanta, ****** & Northeast *******
235 ************************************* Tower, Suite 900
*******, ** 30303
RE:*******************************/ BBB Complaint #********
Dear,****************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has reviewed this case and reached out to all parties involved. The Home Depot has completed a site inspection and determine that the customers carpet is still under warranty and will be replaced.
Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Sha-***********************
The Home Depot ************** Executive Escalations Team
P: ********************
F: ************
Case: 30467883Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Brand New washer from Home Depot Sept. 29th. It was delivered on Friday Oct. 7th. We installed it on the 14th. Immediately upon the first use of the machine, the washer was pouring water out from the back of the appliance at the bottom. There were no issues with hoses or leaks of any kind related to the installation. It is a major flaw in this machine. Home Depot is trying to tell us we had 48 hours to figure out if the machine worked or not and is refusing to replace this obviously broken machine. They are making us call Maytag repair. Since when does home depot have a 48 clause for broken appliances without informing their customers? I can easily run the machine so there is video of the water pouring out of the back during the cycle.Business Response
Date: 10/28/2022
October 28, 2022
Attn: *****************************
Customer Experience Specialist
**********************
Serving Metro Atlanta, ****** & Northeast *******
235 ************************* Tower, Suite 900
*******, ** 30303
RE: *********************/BBB Case # ********
Dear *************************,
We acknowledge the receipt of the BBB Case # ********
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Home Depot Online Executive Escalations contacted ************** and he advised the technician said it is most likely a crack in the drain valve and that they will order the part and replace it when it comes in.
Our team contacted ********* and was advised they issued an RGA ********* for scrap/refund of the unit. Store **** has been contacted and will arrange for pickup/refund. We reached out and spoke to ************** to update him on the information mentioned above.
With that being said, we are in the process of addressing our customer's complaint, and we now consider this case closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customerspatronage and looks forward to servicing their future home improvement needs. Please do not hesitate to contact me if you have any questions.
Sincerely,
*********************
Executive Escalations
Phone:***********************
Fax:************
Reference Number ********Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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