Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/23, I went through the opt-out process and at the end, the message said it would take 72 hours to remove all my information. I checked today and it is still up. I did not give permission for them to post information about me. I want my name, other linked information, and all other information removed.

  Business Response

  Date: 07/24/2023

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20359173
  
  I am rejecting this response because: I am not satisfied with your response. I want my name and other aliases linked to my name, number, and information deleted from your data base and search. Our state has a law that prohibits posting information about someone without consent (CCPA and CPRA).
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/27/2023

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20359173
  
  I am rejecting this response because: You didn't give me an email so I can send you the *** address.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/29/2023

  When you type in phone number (which is listed on the "Do Not Call" list) it shows up in the search. I explained in the attached document what happens in between steps. 

  Business Response

  Date: 07/31/2023

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/31/2023

  Here is the info they requested. Please forward it to them. 

  Thanks,

  Business Response

  Date: 08/01/2023

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20359173
  
  I am rejecting this response because: I already turned it in.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/03/2023

  Please send the url via this BBB complaint by rejecting this response and entering the *** as the reason for the rejection.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20359173
  
  I am rejecting this response because: I already gave you the information. BBB should forward it to you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/10/2023

  Your information has been removed from our site, but ****** sometimes takes several days or more to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly, which may expedite the process. Please note, we can not control how quickly ****** responds to these requests.

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information is being diplayed on the SmartBackGroundChecks website and search engine queries. I tried to follow the company's opt out instructions but it is a complicated process and does not easily provide the consumer with a rapid way to opt out of using the consumers' personal information as part of their business model.I request for SmartBackGroundChecks to immediately delete my personal information. Here's a link to the *** with my personal information. ************************************************************************************

  Business Response

  Date: 07/20/2023

  Hello,
  
  The link you provided does not have any active records.
  
  Best Regards,
  SmartBackgroundChecks Customer Support
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/20/2023

  Hi,

  I did a ****** search and I still see my name, address and age on the search listing page.

  When I click, the detailed personal information is no longer there.

   

  How can I get the ****** search result removed as well?

   

  Many thanks for your help.

  *****

  Business Response

  Date: 07/21/2023

  Hello,
  
  If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:
  
   
  ***************************************************
  ****************************************************
  
  Best regards,
  SmartBackgroundChecks  Customer Support
   
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 07/21/2023

  The suggestion to submit the request to ****** [***************************************************] is not a viable solution.

  The reason being my personal information associated with SmartBackgroundCheck still appears when I do ****** search for '***************************, Winchester, **'.

  As a marketer, I know that SmartBackgroundCheck needs to change this on their ****** Ads administrator site.

  Business Response

  Date: 07/21/2023

  Hello,
  
  Your information has been removed from our site, but ****** sometimes takes several days or more to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly using the link you mentioned in your complaint, which may expedite the process. Please note, we can not control how quickly ****** responds to these requests.
  
  Best Regards,
  SmartBackgroundChecks Customer Support
  
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website lists all personal information. My phone number, current address, previous address, age, birth month, family members etc. I attempted to opt out but there site keads me to other pages to sign ** for more tracking. I reside in the *********** abd do jot want to be listed on the site or any affiliates. Remove me immediately.

  Business Response

  Date: 07/19/2023

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20342687
  
  I am rejecting this response because: the link was removed, but my information is still showing on ****** on your main page. I need my information to be completely removed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/21/2023

  Hello,
  
  If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:
  
   
  ***************************************************
  ****************************************************
  
  Best regards,
  SmartBackgroundChecks  Customer Support
   
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:07/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information on SmartBackgroundChecks.com is incorrect. I have have lived on Meadow Vale since the mid 80s. The information of the house is incorrect (we have 4 bedrooms). I lived at the ****** Mill Rd address for 8 years, not 38. I moved from Goose Creek Rd in **** to ********************. I have NEVER lived on Alyesbury ******** address we lived at prior to Goose Creek Rd. was 246 ***********************. The relatives and associates cited I do not know. I have never heard of most of them, so they can;t be relatives or close assosiates. The information is false and needs to be removed from their "records" and the internet.

  Business Response

  Date: 07/17/2023

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/17/2023

  Here iBruce E ************************ ** ************* - Public Record (smartbackgroundchecks.com)s the portal the compmany has requested.   ****************************** - **********, ** ************* - Public Record (sBruce E ************************ ** ************* - Public Record (smartbackgroundchecks.com)martbackgroundchecks.com)

  Business Response

  Date: 07/20/2023

  Hello,
   
  We are happy to assist you with the removal of your information from our website.
   
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
  You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
  *****************************************
   
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
   
  For additional information about the removal of your information, please visit our Privacy Policy found at
  ******************************************
   
  Regards,
  SmartBackgroundChecks.com

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my name into a search engine and it immediately brought up Smart Background Check, where my phone number is displayed before you even click on the link. It has all of my personal information, including a LOT of my previous addresses. This is not safe, I don't want this information available on the web.

  Business Response

  Date: 07/13/2023

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
  You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
  *****************************************
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  ******************************************
  
  Regards,
  SmartBackgroundChecks.com
  
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/13/2023

  I have already followed those instructions and received an email from SmartBackgroundChecks. It says to click the link in the email to confirm you want to remove your info, but when I click the link nothing happens, it just times out. Therefore, it is not allowing me to confirm my request to remove my information.

  Business Response

  Date: 07/14/2023

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I happened to put my name: *************************************** in a search engine. My name came up on Smart Background Check. It included an extreme amount of personal information including my maiden name, past and current address and relatives! Phone numbers, etc. I did NOT give permission for this data to be so easily accessible, including to an x husband and to others. This is a very dangerous practice and I am not happy! Please help me get this resolved and my name and anyone associated with me personally removed. Thank you for any help you can provide. ***************************************

  Business Response

  Date: 07/05/2023

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
  You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
  *****************************************
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  ******************************************
  
  Regards,
  SmartBackgroundChecks.com
  
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20273306
  
  I am rejecting this response because: there is no "open free background report" as you said there would be. I have not been able to find where the yellow area that allows me to get my name removed.  I am not happy that trying to get my name and everything associated with me is so difficult. This just is so wrong. I have tried several times and it seems impossible.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 07/06/2023

  Tell us Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.why here...

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:

  I hope this company stops listing such private information without consent.

  It appears with your help my name and people associated with it have been removed.

  Thank you for your assistance getting this resolved.  It was very important and even though I tried to get it removed via their website it was impossible. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smart background checks has my brother listed as living at my house which is completely incorrect. Because of such I receive harassing mail and calls all the time . I need his name removed immediate from my address.

  Business Response

  Date: 06/26/2023

  Tell us why here...Hello,
  
  SmartBackgroundChecks has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in *****************. Public records are created from a variety of sources, including census records, phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
  
  Although SmartBackgroundChecks provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so SmartBackgroundChecks is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.
  
  The only way to verify the accuracy of the information provided is to contact the official state or county record holder for each record type. For example, the ********** of ***** Records/***** Statistics will carry record of birth, death and marriage, divorce.
  
   
  Best regards,
  SmartBackgroundChecks Customer Support
   
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When searching for my identity or by "googling my name" Smart Background Checks.com has all of my personal information easily accessible for anyone to view and use. The personal information about me is all accurate (name, age, phone numbers, address, map to my exact location of my home, etc.). I want this removed as it does violate the Privacy Act and can result in identity theft for myself and my family along with other cyber attacks, etc.

  Business Response

  Date: 06/26/2023

  Hello,
  
  We are happy to assist you with the removal of your information from our website.
  
  Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
  You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
  *****************************************
  
  If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
  
  For additional information about the removal of your information, please visit our Privacy Policy found at
  ******************************************
  
  Regards,
  SmartBackgroundChecks.com
  
  
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:06/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted my information to be deleted from this site. *********************************************************************************** They have too much information. This is not right, and I will pursue legal action against this company if not removed soon.

  Business Response

  Date: 06/19/2023

  Tell us wHello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  SmartBackgroundChecks Customer Support
   
  NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.hy here...

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if acted up on their promise.
  
  Sincerely,
  
  Ibsaa Chawaka

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I wish to report an issue with the website Smartbackgroundchecks.com. The website without my knowledge or permission has posted all of my personal, and private information to their internet site. This is posing a privacy and security/safety risk for me and my family. I also fear being placed at further risk of fraud due to the extent of information shared about me by the site, Smart Background Checks. I am afraid to enroll in their opt out option as I am not sure if by doing so it will expose me to identity theft. I would like for this site to completely remove my name, data and all information related to me and my relatives from its site and all of their/it's affiliate sites

  Business Response

  Date: 06/13/2023

  Tell us whHello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to **************.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
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