Background Checks
SmartBackgroundChecks.comThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Background Checks.
Complaints
Customer Complaints Summary
- 138 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is displaying information about me that I did not give them permission to use.Business Response
Date: 10/13/2023
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Regards,
SmartBackgroundChecks.com
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:10/06/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Smart Background Checks displays my full personal information and previous addresses. I tried using the opt-out process but ran into technical errors. Please remove my profile and all its information from the website: *****************************************************************************************************Business Response
Date: 10/11/2023
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:09/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is displaying my personal & private information on the internet without my permission! It also displays names and informatoin about my family members. I want it removed immediately. There is NOTHING okay about this!Business Response
Date: 09/27/2023
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Regards,
SmartBackgroundChecks.com
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:09/24/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company I has all my information displayed on the internet , I demand that they remove my information from the internet they are putting me at risk for identity theft and putting my life and my family life in danger this is is a big safety issue. They should not ask me to follow the steps on their website as I have seen postings where they have been asking others to do that . I never gave them My consent to display my information to the public they should remove everything asapBusiness Response
Date: 09/26/2023
Hello,
SmartBackgroundChecks has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in *****************. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.
Although SmartBackgroundChecks provides public records, we don't create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so we strive to report the most up-to-date and accurate information possible; however, this information must be publicly reported by the person themselves.
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Regards,
SmartBackgroundChecks.com
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:08/27/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Smartbackgroundchecks.com is providing much of my personal information on their website without my consent. The information includes my phone number, my addresses (and my full address history), my family members, and more. Moreover, this information is being publicly displayed on the first page ****** search results when you search my name. This is a breach of privacy and this is dangerous to my safety. When I try to follow the directions on their website to opt-out and have my information removed from their site, I am sent to a page that says I am blocked from requesting my information to be removed.Business Response
Date: 08/29/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:07/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is displaying my privat information publicly. This information compiled in this manner presents an identity theft risk, as well as publicizing my private contact information without my consent. I did not give consent for my information to be used by this company in this manner. This could jeopardize my physical safety as well as that of my family.Business Response
Date: 07/31/2023
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Regards,
SmartBackgroundChecks.com
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/31/2023
Complaint: 20391795
I am rejecting this response because: I am not familiar with this website and
I do not trust this website and have never been on this site. Remove my information as soon as possible as this was found to be in violation due to not having my permission to post my personal information available to anyone that has the ability to ****** search my name.
Sincerely,
***********************Business Response
Date: 08/01/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:07/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is a breach of my right to privacy. It has my personal information, previous and current addresses, phone numbers, and relatives. I am a healthcare worker, in a place where patient stalking is highly likely and I demand my information be taken off from the internet. I have used the opt-out request, and am currently waiting for the 72 hour period for removal. I am writing this complaint for documentation purposes, and to expose how wicked this "company" is.Business Response
Date: 07/24/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile to ensure the removal.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/24/2023
The link for the page you requested for deletion is as follows:
***************************************************************************************
Let me know when the desired results are achieved, and I will consider accepting your complaint.
Thanks.
Business Response
Date: 07/26/2023
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:07/21/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/14/23, I went through the opt-out process and at the end, the message said it would take 72 hours to remove all my information. I checked today and it is still up. I did not give permission for them to post information about me. I want my name, other linked information, and all other information removed.Business Response
Date: 07/24/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer Answer
Date: 07/25/2023
Complaint: 20359173
I am rejecting this response because: I am not satisfied with your response. I want my name and other aliases linked to my name, number, and information deleted from your data base and search. Our state has a law that prohibits posting information about someone without consent (CCPA and CPRA).
Sincerely,
***************************Business Response
Date: 07/27/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/27/2023
Complaint: 20359173
I am rejecting this response because: You didn't give me an email so I can send you the *** address.
Sincerely,
***************************Customer Answer
Date: 07/29/2023
When you type in phone number (which is listed on the "Do Not Call" list) it shows up in the search. I explained in the attached document what happens in between steps.Business Response
Date: 07/31/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/31/2023
Here is the info they requested. Please forward it to them.
Thanks,
Business Response
Date: 08/01/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 08/02/2023
Complaint: 20359173
I am rejecting this response because: I already turned it in.
Sincerely,
***************************Business Response
Date: 08/03/2023
Please send the url via this BBB complaint by rejecting this response and entering the *** as the reason for the rejection.Customer Answer
Date: 08/03/2023
Complaint: 20359173
I am rejecting this response because: I already gave you the information. BBB should forward it to you.
Sincerely,
***************************Business Response
Date: 08/10/2023
Your information has been removed from our site, but ****** sometimes takes several days or more to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly, which may expedite the process. Please note, we can not control how quickly ****** responds to these requests.Customer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/19/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal information is being diplayed on the SmartBackGroundChecks website and search engine queries. I tried to follow the company's opt out instructions but it is a complicated process and does not easily provide the consumer with a rapid way to opt out of using the consumers' personal information as part of their business model.I request for SmartBackGroundChecks to immediately delete my personal information. Here's a link to the *** with my personal information. ************************************************************************************Business Response
Date: 07/20/2023
Hello,
The link you provided does not have any active records.
Best Regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/20/2023
Hi,
I did a ****** search and I still see my name, address and age on the search listing page.
When I click, the detailed personal information is no longer there.
How can I get the ****** search result removed as well?
Many thanks for your help.
*****
Business Response
Date: 07/21/2023
Hello,
If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:
***************************************************
****************************************************
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/21/2023
The suggestion to submit the request to ****** [***************************************************] is not a viable solution.
The reason being my personal information associated with SmartBackgroundCheck still appears when I do ****** search for '***************************, Winchester, **'.
As a marketer, I know that SmartBackgroundCheck needs to change this on their ****** Ads administrator site.
Business Response
Date: 07/21/2023
Hello,
Your information has been removed from our site, but ****** sometimes takes several days or more to update their database. This will be done automatically, but we have gone ahead and submitted a request to ****** directly using the link you mentioned in your complaint, which may expedite the process. Please note, we can not control how quickly ****** responds to these requests.
Best Regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:07/18/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website lists all personal information. My phone number, current address, previous address, age, birth month, family members etc. I attempted to opt out but there site keads me to other pages to sign ** for more tracking. I reside in the *********** abd do jot want to be listed on the site or any affiliates. Remove me immediately.Business Response
Date: 07/19/2023
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 07/21/2023
Complaint: 20342687
I am rejecting this response because: the link was removed, but my information is still showing on ****** on your main page. I need my information to be completely removed.
Sincerely,
***************************Business Response
Date: 07/21/2023
Hello,
If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the URLs provided below:
***************************************************
****************************************************
Best regards,
SmartBackgroundChecks Customer Support
NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
SmartBackgroundChecks.com is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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