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Business Profile

Background Checks

SmartBackgroundChecks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 134 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************************************************** Smart Background Checks has my entire personal information displayed in ****** search. I requested ****** and Smart Background Checks to remove my info and neither one has done this. I am receiving threatening calls from fake debt collectors with my personal information.

    Business Response

    Date: 02/16/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Suddenly getting baraged with pop-up messages all with "smartbackgroundchecks.com". I've never heard of this site and have never used it

    Business Response

    Date: 03/06/2024

    Hello,

    At some point you agreed to receive Push Notifications from SmartBackgroundChecks through your browser when visiting our site. We understand that you no longer want the notifications and would like to assist. Unfortunately, we cannot stop your browser notifications on our side, but here are the instructions for stopping them for all major browsers and mobile devices. These instructions will work for ALL browser popups.

    How to Disable **************** on Desktop

    Chrome Browser
    See how you can enable or disable web push notification in Chrome
    Step 1-
    Open Chrome browser and follow the given path or simply type-
    chrome://settings/content in a new tab.
    Step 2-
    A pop-up window with content setting will be displayed.
    Scroll down to Notifications
    Go to Manage Exceptions
    Step 3-
    In this section a list of website URL, you have subscribed for will appear. Select the website URL you want to unsubscribe. Here you can allow, deny or completely delete a website URL.


    Firefox Browser
    Check how you can enable or disable web push notification in Firefox
    Step 1-
    Open Mozilla Firefox browser, then go to Firefox menu and select options.
    Step 2-
    Select the content segment and tap on the choose button under Notifications.
    Step 3-
    A Notification Permissions window will pop-up. In this section, select the site URLs you wish to unsubscribe. Then click on Remove Site.
    To stop all sites from sending push messages, click Remove All Sites.
    Websites will need to ask your permission to send messages in the future.


    Safari Browser
    Check out how to enable or disable web push from a particular website on Safari Browser
    Step 1-
    Open your Safari browser and click on Safari. Under Safari panel click on Preferences.
    Step 2- 
    Select the website you wish to remove from the notification section. Click on Allow or Deny as per your preference.



    How to Disable **************** on Mobile Devices
    Disable Notifications on Android Devices
    Step 1-
    Open Chrome browser and Click on Menu, under this section tap Settings.
    Step 2-
    Scroll Down under Advanced and click on Site Settings
    Step 3-
    In Site Settings, again continue to scroll down and choose Notifications.
    Step 4-
    Select the site you want to allow or deny web push services.
    Step 5-
    On the next screen, tap on clear & reset. A pop-up will appear asking for your permission to allow or Block notifications from the selected website. Choose the option as per your preference.

    Disable Notifications on iPhone
    Step 1-
    Click on the Settings Application.
    Step2-
    Click "Notifications".
    Step 3-
    Click on the PeopleFinders website name listed.
    Step 4-
    Turn off the notification.


    If you follow these instructions and still have issues, you will need to reach out to your browser/device help desk resources.

    Regards,
    SmartBackgroundChecks Customer Support


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 03/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smart Background Checks has posted my personal information on the web in violation of my civil rights. I am currently a VICTIM of DOMESTIC VIOLENCE in an undisclosed location out of fear for my life! I am also stalked! I demand that this information be taken down IMMEDIATELY! I did not authorize this! This violation directly puts me and my family in imminent danger. I have made numerous attempts to delete this content per their opt out instructions onky to be advised to download malware. I have contacted their customer service line only to hear invalid instructions. PLEASE Help

    Business Response

    Date: 01/19/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 01/22/2024

    Hello,

    I have contacted ****** who has agreed to remove this info. Is there a way to insure this doesnt reappear? 

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SmartBackgroundChecks.com has more than an uncomfortable amount of my personal information on it. I went through LifeLock to remove it. I followed the Opt-Out I thought but it looked like there was more than e-mail. So I went to the website and looked myself up. Almost a minute after being terrified of all the information on me they had, then a virus blocker popped up and my securities booted me from the website. So how do I remove my information and not get a computer virus?

    Business Response

    Date: 01/25/2024

    Hello,


    We are happy to assist you with the removal of your information from our website.


    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.

    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.

    *****************************************



    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.


    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************


    Regards,
    SmartBackgroundChecks.com




    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


  • Initial Complaint

    Date:12/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have any social media and always try to keep my personal information safe and away from websites for security reasons.Smart background website is displaying ALL my information including current address, income, assets and previous phone numbers. I didnt give any consent for my Information to be public and easily accessible to whoever types my name. I am requesting for this website to definitely remove ALL my information from ****** and any other search engines and to avoid making my information public in the future.

    Business Response

    Date: 03/07/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never consented to be included in any of the SmartBackgroundChecks databases.For the past hour or so I have judiciously followed the SmartBackgroundChecks instructions on opting out of their databases. However, the supposed icon which should appear to allow the opt-out does not appear.I have tried to find a physical address for SmartBackgroundChecks to opt out by way of postal mail, without success.I object to being included in SmarkBackgroundChecks various databases.What solution?

    Business Response

    Date: 03/06/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has all of my information listed. My name birthdate address phone number even my childs name. This is a breach of my privacy. I did not authorize this company to post any of my information. I do not even know who this company is. This is a violation of my rights.

    Business Response

    Date: 01/05/2024

    Hello,


    We are happy to assist you with the removal of your information from our website.


    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.

    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.

    *****************************************



    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.


    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************


    Regards,
    SmartBackgroundChecks.com




    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:12/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found alot of very personal information on a website called smartbackgroundchecks.com. I did not give permission for this information to made public and I want it deleted. I tried their opt out option which simply asks for MORE information and tells me they may cache my information anyway and may not delete them from ******* Bing and other browsers. I want it off their site on ALL browsers.

    Business Response

    Date: 03/26/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is being diplayed on the SmartBackGroundChecks website and search engine queries. I tried to follow the company's opt out instructions but it is a complicated process and does not easily provide the consumer with a rapid way to opt out of using the consumers' personal information as part of their business model.I request for SmartBackGroundChecks to immediately delete my personal information. Here's a link to the *** with my personal information. ************************************************************************************

    Business Response

    Date: 12/04/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:11/26/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried removing my information from their website but a technical error occurred. I never authorized them to have my information. They need to remove it or further action will be taken.

    Business Response

    Date: 11/30/2023

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 11/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

SmartBackgroundChecks.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.