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Business Profile

Background Checks

SmartBackgroundChecks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 121 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smart background check posted all my personal identifiable information in the internet without my knowledge and I'm at financial and other risks and need the help of BBB.

    Business Response

    Date: 06/18/2024

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
    *****************************************

    If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Regards,
    SmartBackgroundChecks.com


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/24/2024

    Good Afternoon,

    Thank you for helping me remove my PII from SmartBackgroundChecks. The process to remove it is complete, but they will be responsible for exposing my personal information without my consent. 

    Thank you again

     

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today while reviewing my presence on the internet I found this listing: ********************************************************************************** They are selling information for which I did not provide permission. In addition there are so many errors in the information, including address, email addresses, telephone numbers, relationships, and associations for me to list. I have no idea what erroneous information lies beneath their paywall. I request immediate removal of my information from this website.

    Business Response

    Date: 05/24/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information has been posted on this website without authorization. My phone number, my familys phone numbers, address, email, employer and job title are all published without my consent.I followed the process to have this information removed but they are intentionally not processing the request. If I do not have this information removed immediately from this website, I will be contacting a lawyer since this is a safety concern.URL: **************************************************************************************

    Business Response

    Date: 05/08/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/08/2024

     
    Complaint: 21675242

    I am rejecting this response because I would like to wait 5 business days to ensure my information has thoroughly been removed from their website.

    Sincerely,

    *******************************

    Business Response

    Date: 05/09/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21675242

    I am rejecting this response because my URL was provided in my initial complaint. All information has been provided to them and they are still delaying from the removal of my data from the website:  **************************************************************************************

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No transaction, I found online, by my antivirus protection that my information was sold by a data broker. In Smartbackgroundsdhecks.com I saw another woman with the same name and age who lives in ********. I live in *****, ** and do not want to be listed in this app program. I do not wish my information to be on this website as per as is my right by the Delete Act (CA SB-362).

    Business Response

    Date: 05/02/2024

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
    *****************************************

    If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Regards,
    SmartBackgroundChecks.com


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** notified me that they were publishing my private information online. When I put in a request to remove the information the website continues to error across several devices and multiple different web connections. I want my information removed.

    Business Response

    Date: 03/26/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not sure how long my information has been on this Web site I only found out about it because I signed up with life lock & they informed me. I have tried to get my info removed I was told to follow a link which I did and all this site wanted was all my info plus my credit card info{which I did not supply} I emailed them back gave them my name age & location and told them that I wasn't going to give my credit card info to the link and that the info I provided in the email was enough as I have never opened an account with smart background checks so I don't have a password. I have not heard any thing back.

    Business Response

    Date: 03/26/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Happy

  • Initial Complaint

    Date:03/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am performed the smartbackgroundchecks.com optout process many times over the past two (2) weeks, but my information is still displaying at the following:***********************************************************************************

    Business Response

    Date: 03/26/2024

    Hello,

    Your listing has now been removed.


    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smartbackgroundchecks.com is selling my personal information online. I'd like to opt-out, as is my legal right.The instructions on their website, (*************************************), say to "navigate to your records using the search features. When you find your record there will be a gold button that looks like" ... "By clicking this button, an email will be sent to you to confirm your desire to remove the record from our system." Upon following these instructions and navigating to my record, no such button exists! I have searched extensively for it, and it's nowhere to be found.The only possibility that I can think of is that *** require users to create an account with their paid service to delete their data. If that's the case, this is illegal and a violation of the Delete Act (CA SB-362). I demand that they add an opt-out button that does not require sign up, or provide clear instructions on their website for individuals to opt out without creating an account. If they do not do this, I *** consider legal action.

    Business Response

    Date: 03/05/2024

    Hello,

    SmartBackgroundChecks allocates the data that we provide from public record. If your records are not available, we either did not receive any public data about you or your information has been removed or privatized. We apologize for the inconvenience.

    Thank you,
    SmartBackgroundChecks

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I found this company smartbackgroundchecks.com posted my personal information on the web violating my civil rights. Previously, I know for sure that I didn't see my name and my information appeared on the ****** search under Smartbackgroundchecks.com. In January **** I have been a victim of fraudulent activities, receiving more scam phone calls. then I FOUND OUT that my name was posted/appeared in the ****** search under smartbackgroundchecks.com. Smartbackgroundchecks is displaying all my information address, phone numbers, properties values, family names. This is absurd! I always keep my personal information safe and away from websites for security reasons, I am not active in sosmed, and very careful and frugal in managing my finances.I have never consented to be included in any of the SmartBackgroundChecks databases. I have been trying to remove my name from their system for hours but have no luck. The instructions were unclear and complicated. They are doing it on purpose to complicate the opt-out process, and asking me for money to pay them. What a dirty business model! I have never consented to be included in your database.Please REMOVE ALL MY INFORMATION from your database!

    Business Response

    Date: 02/20/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************************************************** Smart Background Checks has my entire personal information displayed in ****** search. I requested ****** and Smart Background Checks to remove my info and neither one has done this. I am receiving threatening calls from fake debt collectors with my personal information.

    Business Response

    Date: 02/16/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

SmartBackgroundChecks.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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