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Business Profile

Background Checks

SmartBackgroundChecks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 139 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************** is posting my private information on their website without my consent. I dont give the permission to them to use any information about me and to post on their website. I require them to remove all my info. The steps that they post on their website to remove the data doesnt work nor the link or their contact info.

    Business Response

    Date: 09/19/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 09/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Nilcem *****

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want this person off my credit report. ************************************ 42

    Business Response

    Date: 09/18/2024

    Hello,

    The names listed in the 'Relatives' and 'Associates' sections are people who share common details with the person you searched for (such as addresses or last names). These people also may have, by coincidence, simply lived in a particular location at different times and may never have known each other, or share a common last name without being related. Relatives and Associates listed on our site are not meant to be all inclusive nor free from errors,  nor is it meant to indicate a proven blood connection. They are simply possibilities and suggestions.

    While we are unable to correct your records, you may have them removed if you so wish by following the link in our Privacy Policy.



    Best regards,
    SmartBackgroundChecks Customer Support
     

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Tei ******

  • Initial Complaint

    Date:08/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SmartBackgroundChecks.com does not have my permission to share my personal contact information online. (Name, Address, Phone Number, etc.) I have followed the optout option using their website and the below url is no longer active however if someone were to perform a search using my name on search engines such as DuckDuckGo, Bing, Yahoo, etc. my personal info is still showing. Please remove all of my personal information immediately so that it no longer is reflected through the aforementioned search engines. **********************************************************************************

    Business Response

    Date: 08/14/2024

    Hello,

    If your records are removed from SmartBackgroundChecks but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the **** provided below:
     
    ***************************************************
    ****************************************************

    Your information has been removed from our site, but Search engines sometimes takes several days or more to update their database. This will be done automatically.

    Best regards,
    SmartBackgroundChecks  Customer Support
     

    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22102294

    I am rejecting this response because: To Whom it May Concern, Please immediately remove my personal information listed below from your website. I have contacted you regarding this matter multiple times using your Opt Out procedures, I have emailed you regarding this request and contacted the BBB also regarding this matter. Please indefinitely keep my personal information removed from your site. Any further disregard to this matter will require me to pursue alternatives with the appropriate governing bodies. Please respond to this email within 72hrs confirming the indefinite removal of my personal information from your website. If I do receive confirmation then I will consider it a willful disregard of this matter. Thank you, ****** ***** Link: **********************************************************************************

    Sincerely,

    ****** *****

    Business Response

    Date: 09/24/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Without my consent they have my private information posted online. I want them to remove all info associated with me.

    Business Response

    Date: 07/17/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smart background check posted all my personal identifiable information in the internet without my knowledge and I'm at financial and other risks and need the help of BBB.

    Business Response

    Date: 06/18/2024

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
    *****************************************

    If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Regards,
    SmartBackgroundChecks.com


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/24/2024

    Good Afternoon,

    Thank you for helping me remove my PII from SmartBackgroundChecks. The process to remove it is complete, but they will be responsible for exposing my personal information without my consent. 

    Thank you again

     

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found my personal information public online without my consent putting me at risk of exposure to anyone capable of harming me. Smart background has published viral information about me opening cyber security threat concern to my person. I had requested my info to be removed from their site, but with no avail. This business is putting peoples life in jeopardy and needs to be taken out of the internet

    Business Response

    Date: 06/14/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/14/2024

    This is the *** in question: 

    www.smartbackgroundchecks.com/people/koffi-bazonga#google_vignette,

    i had submitted a request before through smartbackground check portal, and had initially received a note that it would take 3 days, t has been 10 days now

    Business Response

    Date: 06/18/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/18/2024

    I do not understand the process of taking off my personal information off of "Smartbackgroundchecks" and its affiliates platform; this business has poor ethics, there is no way you can be running people's background check and making it available to anyone on the internet, what kind of shady business is this? Now, i have to wait for them to verify that I am myself for them to remove my address, cell number, date of birth, and everything else from their site. Who authorized this business to make my personal information public to the whole world to begin with?

    Business Response

    Date: 06/21/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today while reviewing my presence on the internet I found this listing: ********************************************************************************** They are selling information for which I did not provide permission. In addition there are so many errors in the information, including address, email addresses, telephone numbers, relationships, and associations for me to list. I have no idea what erroneous information lies beneath their paywall. I request immediate removal of my information from this website.

    Business Response

    Date: 05/24/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information has been posted on this website without authorization. My phone number, my familys phone numbers, address, email, employer and job title are all published without my consent.I followed the process to have this information removed but they are intentionally not processing the request. If I do not have this information removed immediately from this website, I will be contacting a lawyer since this is a safety concern.URL: **************************************************************************************

    Business Response

    Date: 05/08/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/08/2024

     
    Complaint: 21675242

    I am rejecting this response because I would like to wait 5 business days to ensure my information has thoroughly been removed from their website.

    Sincerely,

    *******************************

    Business Response

    Date: 05/09/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21675242

    I am rejecting this response because my URL was provided in my initial complaint. All information has been provided to them and they are still delaying from the removal of my data from the website:  **************************************************************************************

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No transaction, I found online, by my antivirus protection that my information was sold by a data broker. In Smartbackgroundsdhecks.com I saw another woman with the same name and age who lives in ********. I live in *****, ** and do not want to be listed in this app program. I do not wish my information to be on this website as per as is my right by the Delete Act (CA SB-362).

    Business Response

    Date: 05/02/2024

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
    *****************************************

    If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Regards,
    SmartBackgroundChecks.com


    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is on smartbackgroundchecks.com without my consent. I'd want it to be removed inmediatelly. However, the webpage gives false information how to have it removed. It says to "navigate to your records using the search features. When you find your record there will be a gold button that looks like" to remove the information. I did as it was instructed, however, it was false. There is NO button to allow you to remove information. I want my information to be deleted immediately, as is my right by the Delete Act (CA SB-362).

    Business Response

    Date: 04/09/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    SmartBackgroundChecks Customer Support
     
    NOTE:  SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

SmartBackgroundChecks.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.