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Customer Review Ratings
Average of 374 Customer Reviews
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Review fromJeff B
Date: 01/20/2025
5 starsPolite, courteous and efficient.Arrived on time. Would absolutely recommend them.
LoadUp
Date: 01/21/2025
Hey there ****, thank you so much for choosing LoadUp and for the great review! We are so glad to hear that you had a great LoadUp experience and we look forward to helping you again in the future!Review fromLeigh S
Date: 01/14/2025
5 starsOur loaders, ***** and his co-worker were excellent! They were friendly and provided great customer service. They even helped me vacuum under the mattress once removed, which was hard for me to reach. They were very helpful! Please relay this to whoever needs to hear it. Thank you!LoadUp
Date: 01/15/2025
Hey *****, Thank you for your great review! Were so glad ***** and his co-worker provided friendly service and went the extra mile to help you out. Well make sure to share your feedback with them. Thanks for choosing LoadUp, and wed be happy to help you again anytime!Review fromMichael H
Date: 01/12/2025
5 starsService was exceptional. Load up set up a foundation and mattress I purchased online. Bed was delivered on a Friday and I was able to schedule setup for the next day. Credit to the two employees who did the setup - very helpful and professional. I would not hesitate to recommend LoadUp to others. Great company.LoadUp
Date: 01/15/2025
Hey *******, thank you for sharing your experience! Were so glad our team made setting up your new bed easy and stress-free. Its great to hear they were helpful and professional. Thanks for choosing LoadUp and wed be happy to help you again anytime!Review fromBRANDI S
Date: 01/05/2025
5 stars**************** was excellent. Loader was kind, friendly and quick.LoadUp
Date: 01/07/2025
Hey ******, thank you for the great review and for choosing LoadUp!Review fromMelody S
Date: 12/26/2024
1 starBefore I hired LoadUp, I looked up their reviews online. I noted that others had problems with the company not showing up on time or not showing up at all. LoadUp always points out that their contract covers them, but not the customer, no matter what. Because they have a good BBB rating, I decided to try them anyway. We were under a tight timeline, and were told that the loading guys would arrive between 8-12am. On the day we were to load up, at 8:30am, I received a call from one of the loaders telling me that they were putting oil in their vehicle and were 3 hours out. They told me they would arrive at 11:30am. I told them that 11:30am would work, but the sooner the better. They agreed to be at our place by then. After 12:00pm, I called them and learned that they were still approximately 100 miles away. As we couldn't wait, I told them to cancel the service and explain to the company why we shouldn't be charged. I then called the company directly. As I had noted from other customers, ********************** absolutely refused to completely refund the charges. They told me they could never guarantee that they would arrive on the date/time promised. They also called the loaders who lied to them and told them that I had agreed to them showing up after 11:30am - which was absolutely not true. I asked LoadUp why they felt that customers had to follow the contract, but they didn't have to follow the contract they had with the customer. There was no answer forthcoming. I can't recommend this company.LoadUp
Date: 01/02/2025
Hey ******, we sincerely apologize for the experience you had with our service. We understand how frustrating it must have been to deal with delays, especially when you were working within a tight timeline. Reliable scheduling and clear communication are essential, and we regret that we fell short in meeting your expectations. Your concerns about the timing, lack of accountability, and refund process have been noted, and we are actively reviewing this situation with our team. We strive to provide dependable service and transparency, and its clear we missed the **** in this instance.
We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. Were truly sorry for the inconvenience this caused and thank you for bringing it to our attention.Review fromLynne W
Date: 12/22/2024
4 starsEfficient and thorough. Came,did the job and even offered to sweep out my garage. Reasonable as well.LoadUp
Date: 01/02/2025
Thank you *****, for your positive review! Wed love to know how we could improve to turn your 4-star experience into a 5-star one. Customer feedback is tremendously helpful in improving our services and we hope to make your next removal service an even better experience.Thank you!Review fromSuzanne S
Date: 12/21/2024
1 starThis company is an absolute mess and a disaster. DO NOT USE THEM. I booked days ago for a washer and dryer to be removed from my house, moved to my husbands residential cleaning business, and then have his old washer and dryer taken away to be disposed of. I was given a window of 12 to 4 on a Saturday afternoon. By 3 oclock, in checking the tracking on the email they provided confirming my appointment, no update at all. I contacted customer service, and they said they couldnt find a loader and asked me to postpone until 8 PM or reschedule. Yet even with that they could not guarantee they could find a loader. I had already paid them and I paid them an amount which the sales *** initially quoted and guaranteed , turns out he screwed up the rate which was lower than the email after the initial call, but Loadup pulled the call conversations and honored the low rate. I texted and called about my scheduled appointment, no one had an answer , said theyd keep escalating. They kept asking me to reschedule , but still could not guarantee they could find a loader for any time. This company is a disaster, their communication is horrendous, not only between the customers but amongst themselves. Shame on the owner of this company with their many organizational faults, including Dispatch and Sourcing, who puts customer service ***s in the front line of customers like me with a horrendous experience, They accept and confirm appointments, and cant fulfill the schedule or find loaders to complete the jobs that they commit to. It is incredibly inconvenient and unprofessional for a service provider to leave me hanging like that especially after I already paid and planned my day around their schedule. Communication and reliability are crucial in a business situation as this, and its disappointing they could not deliver as promised. Its unfortunate when companies fail to meet customer expectations.i have all texts and emails for record purposes.BEWARE OF THIS COMPANYLoadUp
Date: 01/02/2025
Hey *******, we sincerely apologize for the experience you had with us. Its clear that we fell short of providing the reliable service and communication you expected and deserved. We understand how frustrating and inconvenient this situation must have been, especially after carefully planning your day and trusting us to deliver on our commitment. Your feedback about our scheduling, dispatch process, and communication has been noted, and we are actively addressing these issues to prevent similar situations in the future. Were also reviewing the details of your case, including the rate adjustment and missed appointment, to ensure proper follow-up. We truly appreciate you bringing this to our attention and regret the frustration this caused. Thank you for sharing your experience.Review fromKAREN R
Date: 12/19/2024
5 starsGreat experience! Easy to setup online. Appreciated the pricing transparency, very reasonable pricing (much better than You Got Junk and the 5 others I reviewed) and the clear and consistent communication from the time the order is placed through to the time the truck pulls away from your location. The two men sent to pick up my items were very professional, friendly, quick and efficient. They were a pleasure to deal with! (Shout out to ********* team!) I will definitely be using Loadup again and gladly recommend this company if you are trying to choose a company to remove items from your home or business. ??????Review fromDiamond M
Date: 12/19/2024
5 starsI had an emergency and had to get a dresser removed out of my apartment. ***** was able to come the very next day, early in the morning to get it. He notified me before to verify where the dresser was, when he was on the way, and after he picked it up. Very easy very kind. Would definitely recommend this business for any furniture removal.Not only was ***** great, I spoke with ****, who initially set up the appointment and he was excellent. **** made sure I had the right appointment information, to make the pick up as easy as possible.Review fromCarol L
Date: 12/18/2024
5 starsCompany did exactly what they said they would do. No issues
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